Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in Delhi
>
Opkey
>
Customer Success Manager

Customer Success Manager

Opkey

9 years

25 - 35 Lacs

Delhi India

Posted:19 hours ago| Platform:

Apply

Skills Required

test erp ai code automation oracle fusion sap workday salesforce saas retention engagement risk drive data management metrics presentation communication negotiation crm hubspot testing collaborative compensation

Work Mode

On-site

Job Type

Full Time

Job Description

About Opkey

Opkey is transforming the way enterprises test their ERP and business applications by offering an

AI-powered no-code test automation platform

. Our platform supports Oracle Fusion Cloud, SAP S/4HANA, Workday, Salesforce, and more.Headquartered in Dublin, California, with offices in Pittsburgh, NYC, Noida, and Bangalore, Opkey is a

fast-growing, VC-backed SaaS company

trusted by 250+ enterprise customers including GAP, Pfizer, and KPMG. With the test automation market projected to reach

$50B by 2026

, we are positioned to lead the future of enterprise testing.

Role Overview

As a

Customer Success Manager (CSM)

, you will be responsible for driving customer adoption, retention, and growth. You will build strong relationships with customers, ensure they realize value from Opkey, and act as their trusted advisor to maximize ROI.

Key Responsibilities

Own customer relationships post-sales, ensuring high renewal and retention rates.
Develop and execute customer success plans aligned with business objectives.
Conduct Quarterly Business Reviews (QBRs) and other engagement meetings.
Proactively identify at-risk accounts and implement corrective actions.
Drive product adoption and usage, leveraging data insights and usage metrics.
Act as the voice of the customer to product and internal teams.
Identify opportunities for upsell and expansion within accounts.
Maintain accurate customer health scores, usage data, and forecasts in CRM.

What We’re Looking For

9 years of Customer Success / Account Management experience in a SaaS environment.
Strong understanding of SaaS business models and metrics (ARR, NRR, churn).
Proven track record of meeting or exceeding renewal and retention goals.
Excellent presentation, communication, and negotiation skills.
Experience working with CRM (Salesforce/HubSpot) and customer success platforms.
Strong problem-solving skills and a data-driven decision-making approach.
Bachelor’s degree or equivalent professional experience.

Why Join Opkey?

Opportunity to work in a fast-growing SaaS scale-up disrupting the ERP testing space.
Exposure to global enterprise customers across industries.
Collaborative and innovative culture where your ideas directly impact growth.
Competitive compensation and benefits package.

Skills: customer success management,retentation,,customization,delivery management,upsells,

More Jobs at Opkey

Trainee Software Engineer

Noida, Uttar Pradesh, India

Experience: Not specified

Salary: Not disclosed

Senior HR Manager

Noida, Uttar Pradesh, India

10.0 - 10.0 yrs

Salary: Not disclosed

Customer Success Manager

Noida, Uttar Pradesh, India

10.0 - 10.0 yrs

Salary: Not disclosed

Lead HCM Fusion Functional Consultant

Noida, Uttar Pradesh, India

10.0 - 10.0 yrs

Salary: Not disclosed

AI Product Leader

Noida, Uttar Pradesh, India

12.0 - 12.0 yrs

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Opkey

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Customer Success Manager