Customer Success Manager

The role involves interacting regularly with clients to establish and nurture strong relationships. You will be responsible for providing software training to both new and existing clients. Addressing and resolving day-to-day client queries in a timely manner is a key aspect of the role. It is crucial to ensure that all processes adhere to the defined standard operating procedures (SOPs). Effective coordination with internal teams to resolve client issues promptly and efficiently is essential. Maintaining clear communication and providing regular updates to clients will be part of your responsibilities. Keeping detailed records of client interactions, training sessions, and issue resolutions is required. Your contribution will play a significant role in enhancing overall client satisfaction and retention. The company, Luneblaze, specializes in offering tech-based solutions to assist institutions in automating their accreditations and assessments. Their services cater to various sectors such as schools (SQAAF) and colleges (NAAC, NBA, NIRF).,