Customer Success Manager

About the Role

Customer Success/Support Executive

Ready for the startup hustle? Join us for a challenging yet incredibly rewarding journey where your contributions directly impact our growth story. Every day brings new problems to solve, customers to delight, and milestones to celebrate. If you thrive in fast-paced environments and want to see your work make an immediate difference, this is your chance to be part of something big from the ground up.

Company Details

• Company:

  Othor.ai

• Location:

  Remote/Bangalore

• Employment Type:

  Full-time

• Hiring Timeline:

  Immediate joining

Compensation

• Fresher:

  ₹10,000 per month + Equity

• Experienced (up to 2 years):

  Up to ₹40,000 per month + Equity

• Equity:

  Stock options available for the right candidate
• Salary will be determined based on experience and skills demonstrated during the interview process

Experience Requirements

• 0-2 years of experience

  in customer success, customer support, or related roles

• Freshers are welcome and encouraged to apply

Must-Have Requirements

• SaaS and/or AI startup experience

  - Prior exposure to Software as a Service or AI technology companies is essential

• Business Intelligence Tools Expertise

  - Hands-on experience with BI and data visualization tools such as: Power BI, Tableau or Similar data visualization platforms
• Strong understanding of business intelligence concepts and data interpretation

Key Responsibilities

• Manage customer onboarding and ensure smooth product adoption
• Provide exceptional customer support via multiple channels (email, chat, calls)
• Help customers maximize value from our AI-powered solutions
• Create and maintain customer success documentation and resources
• Analyze customer data using BI tools to identify trends and improvement opportunities
• Collaborate with product and engineering teams to resolve customer issues
• Build strong relationships with customers to drive retention and growth
• Generate insights from customer interactions to inform product development

Ideal Candidate Profile

• Bachelor's degree in any field
• Excellent communication skills in English (written and verbal)
• Customer-centric mindset with strong problem-solving abilities
• Analytical thinking with ability to interpret data and generate actionable insights
• Comfortable working in a fast-paced startup environment
• Self-motivated and able to work independently in a remote setting
• Basic understanding of AI/ML concepts is a plus
• Experience with CRM tools and customer support platforms is advantageous

What We Offer

• Opportunity to work with cutting-edge AI technology
• Remote-first culture with flexible working hours

• Startup equity:

  Share in our success with stock options
• Direct exposure to startup operations and growth strategies

• Fast-track career growth:

  Your impact is visible and rewarded quickly
• Mentorship and learning opportunities in the AI/SaaS space
• Competitive compensation based on experience

• Challenging environment:

  Every day brings new problems to solve and victories to celebrate
• Be part of a founding team culture where your voice matters