Customer Success Manager

Job Description

About Us: At Innovapptive, we are bringing the industrial front-line worker, back-office and assets together. Our platform is the only patented and “Code-Free” connected worker platform for SAP and IBM Maximo and is disrupting and digitizing archaic, tedious, & labor intensive paper-based processes for maintenance, operations, & supply chain. The industrial front-line workers are empowered with a suite of highly reconfigurable mobile apps, while the back-office has real-time visibility into the front-line workforce with better planning, scheduling, adoption monitoring and actionable insights. Some of the world’s largest brands such as Newmont Mining, Dominion Nuclear, Hess, Shell, UNICEF, ConocoPhillips, Reckitt Benckiser are digitally transforming their back-office and front-line industrial worker experiences. We are saving companies millions of dollars by improving their asset uptime, productivity, safety, and talent challenges, while delivering jobs better, faster, cheaper and safer. We are backed by Tiger Global Management, a Global Marquee Fund with over $30 Billion of Assets Under Management (AUM). Tiger Global Management has a reputation of investing and building some of the world's "Unicorn"​ brands such as Spotify, Netflix, Facebook, LinkedIn, Amazon, Peloton, Harry's, Ola, Flipkart, Freshworks and many more! Recently we have announced our Series B funding led by Vista Equity Partners, a leading global technology investor, with participation from Tiger Global Management, our existing Series A investor. Vista invests in mission-critical software businesses that have a clear purpose and a demonstrated track record of success, such as Innovapptive. Our mission is made possible by Innovapptive’s most important asset: our people. We come together through collaboration and ambition in a team-driven culture. Through the success of our product, we have seen monumental growth in our workforce, and we constantly look for exceptional talent to join us. At Innovapptive, you are challenged with dynamic tasks that drive your professional development and career growth. Join us on our journey to deliver an innovative connected worker experience and to empower 350 Million Industrial Front-Line Workers around the world with the ability to truly harness the power of connected worker experience by improving the working life of a front-line worker and the back-office employee. The Role As a Customer Success Manager, you will own customer relationships post-implementation, driving adoption, delivering value, and ensuring customer success. This role blends product expertise, industry knowledge, and consultative skills to become a trusted advisor for our customers. How You Will Make an Impact: You will work closely with Professional Services, Product, and Support teams, driving customer outcomes, retention, and growth.Key Responsibilities: Drive product adoption, ROI realization & customer advocacy Be the trusted advisor to global customers in Oil & Gas, Mining, Chemicals, and Manufacturing Manage post-go-live customer relationships & escalations Track customer health & usage metrics, driving proactive engagement Collaborate with Product teams on customer feedback & roadmap inputs Identify growth & cross-sell opportunities Conduct training, workshops & assessments Maintain accurate customer data in CRM What You Bring to the Team: 3-9 years of experience in Customer Success / Consulting / Solution Delivery / Project Management Domain expertise in Enterprise Asset Management, Industrial Operations (SCM/EAM/FSM). Working experience in SAP, IBM Maximo is a plus Strong understanding of SaaS platforms & customer lifecycle management Excellent communication & stakeholder management skills Industry experience in Oil & Gas, Mining, Chemicals, or Manufacturing is a plus Engineering background (Mechanical / Chemical / IT / Computers) preferred MBA is a plus Why Join Us? Work with global industry leaders on transformational projects Competitive compensation & benefits Medical coverage for family Learning & Development opportunities Collaborative & inclusive culture High-growth SaaS environment backed by marquee investors What We Offer: A positive, open, and highly-innovative environment and team Entrepreneurial spirit with unlimited opportunity to grow Opportunity to work with leading global brands on exciting and impactful projects Competitive Base Pay Best of plan on Vacation & Paid Time Off. Provision of Medical Insurance for family - self, dependent, spouse, dependent children, parents/parent-in-laws Paid Maternity and Paternity leave Bi-annual reviews to ensure transparency and promoting high performance culture OKR Driven Performance Development Environment Learning & Development - access to wide range of e-Learning courses (technical, Product, Process, etc.,) A host of Interest Groups/Clubs for Book Reading, Toastmasters, Sports - Cricket, Volleyball, Throw-ball, Badminton, TT, Music. Show more Show less