Customer Success Manager

Location:

About Spyne

Spyne is revolutionizing automotive retail with Generative AIand we're moving at lightning speed. We started with a simple but powerful idea: Use AI to help dealers sell cars online faster. Today, we're building the world's first AI-powered automotive retail ecosystem, transforming how 350K+ dealers market and sell vehicles across the Globe.

Backed by $16M from Vertex Ventures, Accel, and top investors, we're scaling like crazy:

• 5X revenue growth in 15 monthsnow gunning for 3-4X more this year
• Launched industry-first AI Image & 360 solutions
• Expanding aggressively in the US & Europe
• Next up A full GenAI Automotive Retail Suite

Read more about us:

• Studio AI Product - Link

• Retail AI Product -

  Link

• Spyne New Office -

  Link

Series A Announcement:

• Spyne raises $16 Mil!
• Spyne raising another round!!
• Spyne secures funding for US Expansion!

About the Role

We're not looking for a typical Customer Success Manager.

Strategic Operator

own a

This is a revenue ownership role not support, not relationship management. You'll be responsible for renewals, upsells, and overall account health, backed by deep collaboration with the rest of Spyne.

What You'll Do:

Own Your Book of Business

• Run your accounts like a business drive adoption, retention, and expansion
• Be accountable for renewals, upsell revenue, and account profitability
• Create strategic account plans that define success metrics and measurable ROI

Solve Real Problems

• Diagnose and troubleshoot complex customer issues often with limited context
• Collaborate with Product, Tech, and AI teams to design sustainable solutions
• Convert customer insights into product and process improvements

Drive Growth and Advocacy

• Build relationships with dealership GMs and executives across the US & EU
• Turn customers into long-term advocates through consistent value delivery
• Spot white-space opportunities for expansion and lead them like a sales owner

Lead with Ownership

• Operate as the single-threaded owner of your accounts no handoffs, no silos
• Drive internal alignment to make things happen for your customers
• Take pride in being the voice of the customer within Spyne

About the Schedule

At Spyne, Customer Obsession isn't a slogan it's a core value.

Our customers operate during US hours, so we do too.

This role follows US business hours (7 PM - 4 AM IST) not as a compromise, but as a commitment to serving our customers when they need us most.

Our Gurugram office stays bustling and collaborative at night lively, well-supported, and filled with people who thrive on energy and ownership.

What You Bring

• 36 years of experience in customer-facing roles: Consulting / Pre-sales / SaaS Success / Account Management
• Tier-1 / Tier-2 Engineering or MBA background (IIT, BITS, NSIT, IIMs, ISB, MDI, NMIMS, etc.)
• Proven track record of managing and growing customer accounts
• Strong problem-solving and analytical mindset
• Excellent communication and executive presence comfortable talking to CXOs & GMs
• Hunger to learn fast, move fast, and own outcomes end-to-end
• Willingness to work US hours (7 PM4 AM IST) with global clients

WHY SPYNE

• Young startup: We are a young start up with an average age of employees as 25-26 yrs, but at the same time helmed by seasoned professionals, building a sound profitable business at the base.
• Hypergrowth Trajectory: 5X revenue surge in 15 months, now scaling 3-4X YoY.
• Elite Meritocracy: No politicsjust autonomy, accountability, and rewards for those who deliver.
• High-impact, high-reward role competitive salary, performance-based incentives, and equity.
• Best-in-Class Perks: Machine of your choice, tools of your choicewe invest in you like you invest in us.
• Obsessed with Excellence: For our customers and our team. Your growth is our priority.