3159 Customer Satisfaction Jobs - Page 9

What you'll do- *Respond to Customer Queries in a timely and accurate way, via phone, email or chat, ensuring a positive customer experience. *Ensure Service delivered to our customers. Please Call or Whatsapp 8099138355/9387861695 Required Candidate profile Experienced :(1year in BPO) Salary CTC : Upto 5.5LPA Immediate Joiner Shift : Rotational

Job Summary The Team Manager-Ops role is pivotal in ensuring smooth operations within the organization. With a focus on MS Office proficiency the candidate will manage and optimize processes related to Auto - Policy Admin Auto - Claims and Property & Casualty Insurance. This hybrid position requires night shift availability and offers an opportunity to contribute significantly to the companys success. Responsibilities Oversee daily operations to ensure efficiency and effectiveness in all processes related to Auto Policy Admin and Auto Claims Coordinate with team members to optimize workflow and achieve operational targets Implement strategies to improve service delivery and customer satisfaction Monitor and analyze performance metrics to identify areas for improvement Provide guidance and support to team members to enhance their skills and productivity Collaborate with other departments to ensure seamless integration of operations Develop and maintain documentation for operational processes and procedures Ensure compliance with industry standards and regulations in Property & Casualty Insurance Utilize MS Office tools to generate reports and presentations for management review Facilitate training sessions to keep the team updated with the latest industry trends and practices Address and resolve any operational issues promptly to minimize disruptions Foster a positive work environment that encourages teamwork and innovation Contribute to the companys goals by driving operational excellence and efficiency Qualifications Demonstrate proficiency in MS Office applications to manage and analyze data effectively Possess a strong understanding of Auto Policy Admin and Auto Claims processes Exhibit knowledge in Property & Casualty Insurance to ensure compliance and best practices Display excellent communication skills to interact with team members and stakeholders Show ability to work in a hybrid model with night shift availability Have experience in managing operations within a similar industry setting Bring a proactive approach to problem-solving and process optimization. Certifications Required Microsoft Office Specialist certification is required.

Location: Pune , Hyderabad Job Type: Full-Time Experience: 5+ years in account management, client servicing, or CRM in a digital marketing agency Job Summary: We are looking for a highly organized and client-focused Account Manager / CRM to manage key client relationships, ensure seamless project execution, and drive customer satisfaction. This role requires a strategic thinker with strong communication, negotiation, and problem-solving skills to enhance client engagement and business growth. The ideal candidate will act as the primary point of contact for clients, ensuring their marketing campaigns are executed smoothly while identifying opportunities for upselling and retention. Key Responsibilities: 1. Client Relationship Management • Act as the main liaison between clients and internal teams, ensuring smooth communication. • Build and maintain strong, long-term client relationships through proactive engagement. • Regularly update clients on campaign performance, deliverables, and strategic recommendations. • Address client concerns promptly and provide effective solutions to enhance satisfaction. 2. Account Management & Business Growth • Oversee multiple client accounts, ensuring that all projects meet deadlines and objectives. • Identify upselling and cross-selling opportunities to increase revenue per client. • Work with the sales and marketing teams to develop personalized client strategies. • Conduct regular review meetings with clients to discuss progress and future opportunities. 3. Project Coordination & Execution • Collaborate with internal teams (SEO, Paid Ads, Content, Social Media) to ensure campaign success. • Monitor project timelines, budgets, and deliverables to ensure high-quality execution. • Ensure client requests are clearly communicated and implemented within teams. • Optimize workflows and improve efficiency in project delivery. 4. Performance Analysis & Reporting • Track and analyze client campaign performance using data-driven insights. • Provide monthly/quarterly reports with key metrics and recommendations for improvement. • Use CRM tools (HubSpot, Salesforce, Zoho, etc.) to manage customer data and track interactions. 5. Customer Experience & Retention • Develop and implement strategies to increase client retention and satisfaction. • Gather client feedback to enhance service quality and tailor future campaigns. • Ensure a customer-first approach in all communications and project planning. Requirements: • Experience: 5+ years in account management, client servicing, or CRM, preferably in a digital marketing agency. • Education: Bachelor's/Masters degree in Business, Marketing, Communications, or a related field. • Strong communication, negotiation, and interpersonal skills. • Proficiency in CRM and account management tools (Salesforce, HubSpot, Zoho, etc.). • Deep understanding of digital marketing services (SEO, PPC, Social Media, Content Marketing). • Ability to manage multiple clients and projects simultaneously. • Analytical mindset to track performance and improve client satisfaction scores.

IC/PM Individual Contributor Role Company Profile Jaquar Group is a prominent Indian conglomerate established in 1960 that operates in the bathroom and lighting industry headquartered in Manesar and has a global presence with manufacturing facilities, subsidiaries, and distribution networks in various countries. Jaquar has grown to become one of the leading manufacturers of premium bathroom fittings, sanitary ware, faucets, showers, wellness products, and lighting solutions. Our Values At Jaquar Group, our values guide everything we do. As part of our team, you will be expected to uphold these principles: Passion for technology – We innovate continuously Highest quality standards – We strive for excellence Building strong relationships – We value lasting partnerships Excellent customer service – We prioritize customer satisfaction Taking care of our people – We support and nurture our team Integrity – We uphold the highest ethical standards About the Role The Sales Generation Specialist (SGS) for the Professional Lighting Division is responsible for driving and converting sales prospects into loyal customers within the lighting category related products. This role involves managing and enhancing the sales pipeline, engaging with dealers, builders, architects, and end customers. The SGS will provide technical training to dealer sales staff, conduct site visits, and ensure high-quality customer engagement and satisfaction. The position demands a proactive attitude, excellent communication skills, and the ability to build strong relationships within the industry, ultimately contributing to the growth and success of the professional lighting division. The primary aim is to generate revenue by establishing and maintaining strong relationships with Pvt & Govt. Institutions and enhance brand presence in such customers segments and ensure prompt collections. Key Responsibilities Educate key decision-makers, contractors, and trade customers about PLS, including company vision, product details, USPs, and customer value Perform productive business meetings with identified accounts & generate lead for PLS Ensure that the pre-approved promotional activity Calendar is followed and (Annual, Quarterly) aiming at increase in revenue Ensure and manage proper execution of In house product demo for key clientele Ensure achievement of sales targets for Professional Lighting as per targets assigned Ensure the achievement of order bookings as per targets assigned Ensure that there is timely collection of overdue amounts Organise and execute customer/group centric seminars for better revenue generation Demonstrate the sales process to dealer staff and spend 2-3 hours daily at the dealer counter Conduct site visits to end customers and promote lighting products & concepts Convert retail builders of the branch into sales, add new builders, and share a universe of builders and architects monthly Support MDS in conducting events to promote the architect segment Work closely with the team to promote Lighting products and increase the universe of hospitality/GIS customers Promote new products at dealer counters and convert retail builders/architects into sales Gather and share information on competitors' activities, product development, benchmarking, etc. Key Attributes Excellent communication, interpersonal, and relationship-building skills Strong understanding of wellness products and their benefits Proficiency in MS Office Suite and CRM software (preferred) and Sales software Proven ability to deliver engaging presentations and product training sessions Competencies Customer Focus Negotiation Skills Presentation Skills Competitor Analysis and Market Development Qualifications and Experience Education: Graduation/Post Graduation preferred Experience: Proven track record of 7-8 years’ experience in sales or related field Skills: Excellent verbal and written communication skills with pleasing personality, including ability to effectively communicate with internal and external customers Time management and organizational skills Ability to travel within the assigned territory Relationship management Market analysis and development Event planning and execution Self-Starter, high on initiative and strategic thinking Company Commitment to Equal Opportunity Employment Jaquar Group is committed to fostering a diverse and inclusive workplace and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national orientation or disability. Reach Us At Jaquar and Company Private Limited Plot No.3, Sector – 11, IMT Manesar Gurgaon, Haryana – 122050

About Us: You & I Consulting We are proud to have helped candidates land roles with 64+ leading MNCs across India. We're now hiring for a high-impact international voice process role with a global MNC in Hyderabad. If you have international chat or voice experience and are ready for your next career move read on! Hiring is for World's Largest Organization For Giant Serach Engine Process - Hurry ! Location :- Hyderabad Working Model - Work from Office (5 days) Shifts - Rotational Shifts Calling - International Customer Support To Apply - HR Specialist: - (swagata- 9609667716) Or share the resume in WhatsApp Interview Mode - Virtaul ***We required Immidiate Joiner ! Education:- 10+2 and above Fresher / Exp. both are welcome Experience-0-6 Years *CTC- 3Lpa to 4.5 Lpa *Allowances - Night shift allowance - 3k *Performance based incentives * 2-way cab( within transport limits) Work Mode :- ONLY WFO (Work From Office) *Do Call Our HR Specialist For Scheduling The Interview (Call Or WhatsApp now) - (Swagata- 9609667716) How to Apply / Schedule an Interview: Send your details via WhatsApp or Call : Swagata ( 9609667716 ) in the following format: Full Name: Mobile Number: Email Address: Highest Qualification: Total Experience: Current Organization: Preferred Location: Current CTC: Expected CTC: Note: If the line is busy, please drop a WhatsApp message and we will get back to you at the earliest. Referrals Are Also Welcome!

Assistant Manager - Sales & Marketing We are seeking a proactive Assistant Manager - Sales & Marketing to drive lead generation, manage the sales cycle from initial contact to order confirmation and payment collection, and ensure high customer satisfaction. This role involves extensive client interaction, technical and commercial discussions, and active participation in strategic sales and marketing initiatives. Generating leads through the internet, references, and directories. Convincing customers on product technical and commercial details via mail, call, and through personal visits, and creating a data bank of customers for each product. Updating the visit report in NetSuite Software . Sharing the dispatch details with customers. Follow up with customers for requirements till order confirmation. Sending proposals and conducting trials at customer's premises . Resolving all technical queries of the customer and keeping reporting head updated about challenges faced and changes to be made in the product as per client's requirements. Taking orders and converting leads into potential customers. Responsible for handling the existing accounts and generating new accounts . Ensuring customer satisfaction and payment collection . Coordination between different functional departments for timely execution of business orders and ensuring maximum customer satisfaction. Daily Sales Activities: Making sales tour plans . Visiting Customers on the field . Making sales calls and client meetings . Giving samples for the trials . Making Tour reports . Preparing: Visit Reports . Presentation . Maintaining and building a client database . Attending and Participating in Exhibitions: Participating in events and exhibitions . Assisting and coordinating with Sales Team for participating in exhibitions. Assisting G.M & HODs in branding and promotion activities .

Sales Executive Spring & Wire Products (B2B Field Sales) We are hiring Sales Executives for our Spring and Wire Product Manufacturing unit. This is a B2B Field Sales role focused on generating and closing sales opportunities for industrial clients. Generate B2B leads and identify prospective clients from relevant industries. Conduct field visits to build relationships with new and existing clients. Promote and sell spring and wire products used in industrial applications. Submit quotations, negotiate terms , and follow up to close deals . Maintain and update client records, visit reports, and sales performance data . Provide after-sales support and ensure customer satisfaction. Coordinate with production and dispatch teams for order fulfillment. Meet monthly targets and contribute to business growth. Skills and Qualifications: Strong B2B sales experience (preferably in industrial products) is required. Excellent communication and negotiation skills are essential. Self-motivated and result-oriented is a must. Willingness to travel for client visits (TA/DA provided) is required. Good understanding of technical products is an added advantage.

Regional Sales and Relationship Manager The Regional Sales and Relationship Manager is responsible for driving sales growth, building strong customer relationships, and managing accounts across designated regions. This role is pivotal in ensuring market expansion and customer satisfaction in the aluminum scaffolding and construction equipment industry. Achieve sales targets and increase revenue in assigned regions. Develop and maintain robust relationships with customers, including decision-makers. Manage customer accounts and identify new business opportunities . Conduct market intelligence to understand industry trends and competitors. Provide regular reports and analyses to the National Sales Manager. Skills and Qualifications: Education: Bachelor's degree in Business Administration, Marketing , or equivalent. Experience: Minimum of 5 years in sales/relationship management in a related industry. Skills: Strong communication, interpersonal, problem-solving, and leadership abilities . Flexibility: Willing to travel extensively

Regional Sales and Relationship Manager The Regional Sales and Relationship Manager is responsible for driving sales growth, building strong customer relationships, and managing accounts across designated regions. This role is pivotal in ensuring market expansion and customer satisfaction in the aluminum scaffolding and construction equipment industry. Achieve sales targets and increase revenue in assigned regions. Develop and maintain robust relationships with customers, including decision-makers. Manage customer accounts and identify new business opportunities . Conduct market intelligence to understand industry trends and competitors. Provide regular reports and analyses to the National Sales Manager. Skills and Qualifications: Education: Bachelor's degree in Business Administration, Marketing , or equivalent. Experience: Minimum of 5 years in sales/relationship management in a related industry. Skills: Strong communication, interpersonal, problem-solving, and leadership abilities . Flexibility: Willing to travel extensively

I. Position Summary Service Support Analyst play a crucial role in Managing customer support operations Ensuring high-quality service delivery Promoting customer satisfaction They combine technical expertise, leadership skills, and a customer-centric approach to drive excellence in service support within an organization. II. Skills and Competencies Excellent Written and Oral communication skills Interpersonal skills Logical thinking and decision making III. Minimum Qualifications and Experience Graduate fresher with PDC Undergraduate with 1+ years of experience in customer support voice process.

I. Position Summary Service Support Analyst play a crucial role in Managing customer support operations Ensuring high-quality service delivery Promoting customer satisfaction They combine technical expertise, leadership skills, and a customer-centric approach to drive excellence in service support within an organization. II. Skills and Competencies Excellent Written and Oral communication skills Interpersonal skills Logical thinking and decision making III. Minimum Qualifications and Experience Undergraduate with 1+ years of experience in customer support voice process.

Hiring: Customer Support Voice Process (Work from Home) Job Type: Contractual Role (3 Months) Work Mode: Work from Home Base Location: Bangalore Shifts: Rotational Day Shifts Working Days: 6 Days a Week | 1 Rotational Off Joiners: Immediate Joiners Only Eligibility Criteria: Minimum 1 year of experience in Customer Support Voice Process Must be fluent in Hindi and English (both mandatory) Should be a graduate Mandatory Requirements: Personal laptop/desktop Stable Wi-Fi connection Proper power backup at home for uninterrupted work Compensation: CTC: 18,000 per month Take Home: Approx. 14,000 Contact to Apply: Archana : 9332827358

Hiring: Customer Support Voice Process (Work from Home) Job Type: Contractual Role (3 Months) Work Mode: Work from Home Base Location: Bangalore Shifts: Rotational Day Shifts Working Days: 6 Days a Week | 1 Rotational Off Joiners: Immediate Joiners Only Eligibility Criteria: Minimum 1 year of experience in Customer Support Voice Process Must be fluent in Hindi and English (both mandatory) Should be a graduate Mandatory Requirements: Personal laptop/desktop Stable Wi-Fi connection Proper power backup at home for uninterrupted work Compensation: CTC: 18,000 per month Take Home: Approx. 14,000 Contact to Apply: Sadiya 8319936254

Hiring: UK Voice Process Customer Support (International BPO) Location: Bangalore (Work from Office) Shift Timings: UK Rotational Shifts (24x7) Working Days: 5 Days a Week (2 Rotational Offs) Transport: 2-Way Cab Facility Joiners: Only Immediate Joiners will be considered Eligibility Criteria: Minimum 1 year of experience in International Voice - Customer Support Freshers with excellent communication skills can also apply Only Non-Technical Graduates are eligible Key Skills Required: Customer Handling and Inbound Call Management Understanding of CSAT, AHT, and BPO Metrics Excellent verbal communication in English Ability to deliver results under pressure Salary: Up to 2.75 - 3 LPA Contact for Further Details: Kamya 9084148502

Welcoming customers, seating them Taking orders and service Customer feedback Billing A good team player and communicator

About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. Zwayam is a wholly owned subsidiary of Infoedge India Pvt Ltd. We specialize in the recruitment process automation enabled through AI. Zwayam uses Artificial Intelligence at its core to digitally transform the recruitment process from sourcing the right candidate upto onboarding the candidate. In the last 7 years Zwayam counts some of the most prominent companies like Mindtree, Flipkart, Walmart, Dr Reddys Laboratories and many more big product companies as our customers. Sharing below link to a Youtube video as well so that you can understand Zwayam even better: https://www.youtube.com/watch?v=gZFjTXy54Wg In this role, you will have the opportunity to directly impact the company’s revenue by enabling our enterprise sales team to position and demonstrate our cloud solutions to prospective customers. Job Objective: The objective of this role is to enhance our client base by acquiring new business. Job Description: Client Acquisition & Renewal: Achieve sales targets for enterprise solutions through acquisition of new clients. Client Engagement & Service : Actively engaging with customers, accelerate adoption of enterprise solutions by monitoring product delivery, demonstrations and trainings. Consultative Sales Approach: Develop an in depth understanding of the clients business and their needs and propose enterprise solutions. Collaborate with various internal and external teams to deliver the best customer experience, monitor product performance and ROI and share necessary analytics with relevant stakeholders. Process Compliance: Partner with other departments (i.e. Legal, Finance) to ensure process compliance and adherence to guidelines Closure and Collection: Manage prospects, negotiating and freezing on commercials taking them to a logical closure with required documentation.

Senior Loan Manager Location: Bangalore Experience: 4 + Years What is Muthoot FinCorp ONE Muthoot FinCorp ONE , is a fintech startup, building a financial ecosystem where customers can access relevant and reliable digital services across an expansive range of digital financial products in segments like Lending, Saving Investment, Protection, and Remittance. Ou r products are designed to ensure a simple, reliable, and responsive financial environment for our customers. Envisioned to be the most trusted financial service provider, our app has an easy-to-use interface aimed to enhance user experience and comfortabl e navigation. Our promoter, Muthoot FinCorp Ltd., is one of the most reputed names in the Fintech industry and has the customers trust in diverse segments like Financial Services, Automotive, Hospitality, Alternate Energy, Real Estate, and Precious Metals . In our quest to build teams across diversified domains, we recently acquired Paymatrix, an award-winning start-up founded in 2016. It has helped us venture into rent and rent-related payments and other vendor payments using credit cards. Currently, we are working on transforming Paymatrix into a Virtual POS platform. Muthoot FinCorp ONE believes in an ownership driven startup culture, where cumulative success is paramount, and each team member is valued and nurtured. What can you expect Build the future, Today - Build for scale in an ever-expanding marketplace Attractive compensa tion with wealth- building ESOPs - Attractive salaries and benefits Perks other benefits - Wholesome well-being and personal satisfaction Work with the brightest minds in the industry - Premium colleges, great pedigree and amazing teams Dy namic work environment: Stable yet exciting - Constant challenges that test the best in you Fast-paced growth - Wide exposure, and terrific mentors to accelerate professional growth Main Task : Serve Gold Loan from Home customers by handling the end-to-end transactions, while ensuring the customer gets the most optimal service. Source new customers through BTL marketing and customer calling. Team Management. Business development: Involves actively in marketing and business development aspects on field Assists gold loan managers/GLFH in lead generations, BTL marketing. Areas of Responsibility : Ensuring the customer gets the most optimal service and completing the end-to-end GLFH transaction Promptly travel to and from the customers home while safely handling the gold in transit Carry out GLFH transaction while strictly adhering to process and policies Maintain high level of customer satisfaction Gold appraisal Generating leads for GLFH By conducting BTL marketing Call inactive and other prospective customers Responsible for conversion of leads generated KRA: Adherence of timeliness (fulfilling the appointment within a specified time) Proper adherence to process and policies to facilitate smooth functioning of GLFH (zero spurious) Quality of service Number of leads generated through customer visit/calls and conversion % ExcitedSo are we! Apply now to be a part of our incredible workforce!

Develop and implement named Account or Territory plans geared at both maximising expansion opportunities across a wide portfolio of products and ensuring high bar of customer success Be the main Atlassian point of contact or escalation point for designated strategic Accounts Developing and implementing strategic sales plans to acquire and retain high-value accounts. Identifying key decision-makers within target accounts and building strong relationships with them. Building and maintaining relationships with C-level and other executive relationships. Understanding the business objectives and challenges of potential customers and positioning solutions to address their needs. Collaborating with internal teams, Channel Partners, Product Specialists, Account Managers, and Solution Engineers to streamline sales processes and enhance overall customer satisfaction Leading complex negotiations and contract discussions with customers. Conducting market research and staying informed about industry trends to identify new opportunities and maintain a competitive edge. Providing regular updates and forecasts on sales performance to senior management. Developing and maintaining a deep understanding of the companys products and services to effectively communicate their value proposition to customers. Traveling as necessary to meet with clients, attend industry events, and participate in conferences. Mentoring and providing guidance to junior members of the sales team, if applicable. Your Background: 10+ years of quota-carrying Enterprise Software Sales Experience Experience driving transformation deals in large global accounts with multi-million dollar spend thresholds Deep customer and market expertise with India s largest companies across banking, government, Solution Integrators and Technology. Experience engaging and building C-level and other executive relationships Experience navigating complex procurement processes with multiple stakeholders and complex purchasing needs Proficient in leading and guiding a highly matrixed support team across geographies, getting cross functional teams aligned and marching toward the same goals Experience managing key customer relationships and closing strategic sales opportunities Extensive experience utilising a CRM to achieve and correlate key performance metrics Building and leading territory strategic account plans Experience leading or coordinating accounts to drive successful customer outcomes Proactively engages customers with a consultative, solution-oriented approach in discovering new opportunities Proven track record of meeting or exceeding performance targets Excited to engage and influence your team, driving strength, passion, and excitement to your colleagues

We are looking for a highly motivated and customer-focused Key Account Manager to join our team in the dynamic payment gateway industry. As a Key Account Manager, you will be responsible for managing and growing strategic merchants/partners relationships to drive revenue and ensure long-term success. Key Responsibilities: Serve as the primary point of contact for key merchants/partners, understanding their business needs and providing exceptional customer service. Build and maintain strong relationships with key stakeholders within merchant/partner organizations, including managers, decision-makers, and influencers. Develop a deep understanding of merchants/partners industries, business models, and payment processing requirements to provide tailored solutions. Identify new business opportunities within existing accounts and develop account growth strategies. Conduct regular business reviews with merchants/partners, present performance metrics, identifying areas for improvement, and proposing solutions to enhance their payment processing capabilities. Track and report on key account metrics, including revenue growth, customer satisfaction, and retention rates. Provide timely and accurate forecasts to KAM HEAD - MME, highlighting potential risks and opportunities. Participate in industry events, conferences, and networking activities to strengthen merchants/partners relationships and generate leads. Required Qualifications: Master s degree in business, Finance, Marketing, or a related field. Skills and Experience: Proven experience in Key Account or in a similar merchants/partners-facing role, preferably in the payment gateway or fintech industry. Strong track record of managing and growing strategic merchants/partners relationships, achieving revenue targets, and driving customer satisfaction. Excellent communication, negotiation, and presentation skills. Ability to understand complex merchants/partners requirements and translate them into effective solutions. Strong business acumen and understanding of the payment gateway industry, including industry trends, competitors, and regulatory landscape. Ability to collaborate and influence cross-functional teams to ensure merchants/partners success. Travel Requirement: Travel includes 60% Domestic Travel

The Liability Sales department focuses on the liability acquisition, assets and retail forex business for the bank. The department drives business from 2700+ branches and is responsible for sourcing of retail and corporate deposits, salary and non-salary accounts, trust accounts and forex Business with a view to increase the retail book of the bank. About the Role The Business Development Manager (Corporate Salary) is a part of the Banks front line sales team leadership force whose primary responsibility is to get new corporate salary accounts for the bank and explore new business opportunities. They are responsible to get the BDEs productivity on accounts, for selling products and services to the employees working with corporates and having salaried relationship with us on the basis of their needs. They are also responsible for customer mapping and handling queries to ensure customer satisfaction. They manage the Key mandates and are owners of the mapped relationship market share and on-boarding premium accounts Key Responsibilities Identify sales opportunities for corporate salary accounts by building new relationships with corporates Manage business relations with existing corporate customers to increase the depth of existing relationships Achieve sales targets as assigned by the organization on a monthly basis Conduct market enhancement activities within the corporates to enhance the business Record and track all engagement activities through the CRM system Comply with KYC/SEBI rules, regulations, and legislation governing the financial services industry Manage key existing relationships to maintain customer satisfaction and affiliation Responsible for increasing the market share of the products in the region Qualifications Graduate with less than 10 year of experience / MBA with minimum 3 years experience Role Proficiencies Good communication (both verbal and written) skill in both English and the local language Excellent lead generation and conversion skill Ability to handle pressure and meet deadlines Ability to work successfully as a part of a team High sales orientation to meet the sales targets consistently Need to have good presentation skills and high standards of integrity Market and competition knowledge

The Liability Sales department focuses on the liability acquisition, assets and retail forex business for the bank. The department drives business from branches across India and is responsible for sourcing of retail and corporate deposits, salary and non-salary accounts, trust accounts and forex Business with a view to increase the retail book of the bank. About the Role Officer Sales are a part of the Banks front-line sales force whose primary responsibility is to get new customers for the bank and explore new business opportunities. Officer Sales are responsible for selling banking and investment products and services to customers based on their needs. They are also responsible for handling customer queries to ensure customer satisfaction. This is a pure sales job and involves daily customer reach-outs travelling Key Responsibilities Identify sales opportunities for both the Bank and third-party products by acquiring new customers and building new relationships. Manage business relations with existing customers to increase the depth of existing relationships. Achieve sales targets as assigned by the organization monthly as per Grade Matrix (BDE, Officer and AM Sales) Record and track all engagement activities through the CRM system. Comply with KYC/SEBI rules, regulations, and legislation governing the financial services industry Qualifications Optimal qualification for success on the job is depends on Grade offer to: Officer Sales-2 : Graduate with more than 1 year of experience (upto 2 years) Officer Sales-1 : Graduate with less than 1 year of experience Role Proficiencies: Good communication (both verbal and written) skill in both English and the local language. Excellent lead generation and conversion skill Ability to handle pressure and meet deadlines. Ability to work successfully as a part of a team. High sales orientation to meet the sales targets consistently. Ensure resource should have the recommended Model Device and Android Version- Model 1-OPPO, VIVO, MI, 1+, Samsung and Realme. Android Version-10/11/12/13.

The Liability Sales department focuses on the liability acquisition, assets and retail forex business for the bank. The department drives business from branches across India and is responsible for sourcing of retail and corporate deposits, salary and non-salary accounts, trust accounts and forex Business with a view to increase the retail book of the bank. About the Role Officer Sales are a part of the Banks front-line sales force whose primary responsibility is to get new customers for the bank and explore new business opportunities. Officer Sales are responsible for selling banking and investment products and services to customers based on their needs. They are also responsible for handling customer queries to ensure customer satisfaction. This is a pure sales job and involves daily customer reach-outs travelling Key Responsibilities Identify sales opportunities for both the Bank and third-party products by acquiring new customers and building new relationships. Manage business relations with existing customers to increase the depth of existing relationships. Achieve sales targets as assigned by the organization monthly as per Grade Matrix (BDE, Officer and AM Sales) Record and track all engagement activities through the CRM system. Comply with KYC/SEBI rules, regulations, and legislation governing the financial services industry Qualifications Optimal qualification for success on the job is depends on Grade offer to: Officer Sales-2 : Graduate with more than 1 year of experience (upto 2 years) Officer Sales-1 : Graduate with less than 1 year of experience Role Proficiencies: Good communication (both verbal and written) skill in both English and the local language. Excellent lead generation and conversion skill Ability to handle pressure and meet deadlines. Ability to work successfully as a part of a team. High sales orientation to meet the sales targets consistently. Ensure resource should have the recommended Model Device and Android Version- Model 1-OPPO, VIVO, MI, 1+, Samsung and Realme. Android Version-10/11/12/13.

The Liability Sales department focuses on the liability acquisition, assets and retail forex business for the bank. The department drives business from branches across India and is responsible for sourcing of retail and corporate deposits, salary and non-salary accounts, trust accounts and forex Business with a view to increase the retail book of the bank. About the Role Officer Sales are a part of the Banks front-line sales force whose primary responsibility is to get new customers for the bank and explore new business opportunities. Officer Sales are responsible for selling banking and investment products and services to customers based on their needs. They are also responsible for handling customer queries to ensure customer satisfaction. This is a pure sales job and involves daily customer reach-outs travelling Key Responsibilities Identify sales opportunities for both the Bank and third-party products by acquiring new customers and building new relationships. Manage business relations with existing customers to increase the depth of existing relationships. Achieve sales targets as assigned by the organization monthly as per Grade Matrix (BDE, Officer and AM Sales) Record and track all engagement activities through the CRM system. Comply with KYC/SEBI rules, regulations, and legislation governing the financial services industry Qualifications Optimal qualification for success on the job is depends on Grade offer to: Officer Sales-2 : Graduate with more than 1 year of experience (upto 2 years) Officer Sales-1 : Graduate with less than 1 year of experience Role Proficiencies: Good communication (both verbal and written) skill in both English and the local language. Excellent lead generation and conversion skill Ability to handle pressure and meet deadlines. Ability to work successfully as a part of a team. High sales orientation to meet the sales targets consistently. Ensure resource should have the recommended Model Device and Android Version- Model 1-OPPO, VIVO, MI, 1+, Samsung and Realme. Android Version-10/11/12/13.

Develop and implement named Account or Territory (India) plans geared at both maximising expansion opportunities across a wide portfolio of products and ensuring high bar of customer success. Developing and execute strategies to drive growth and engagement within the mid-market segment. Identify and qualify opportunities within the defined mid-market customer segment. Building and maintaining strong relationships with mid-market clients, understanding their business needs, and proposing suitable solutions. Conducting product demonstrations and presentations to showcase the value proposition to potential clients. Collaborating with internal teams, Channel Partners, Product Specialists, Account Managers, and Solution Engineers to streamline sales processes and enhance overall customer satisfaction. Providing regular updates and reports to management on progress and outcomes. Staying updated on industry trends, market dynamics, and competitor activities within the mid-market segment. Traveling occasionally to meet clients, attend industry events, conferences, and intentional togetherness gatherings as required. Your background 8+ years of quota-carrying Enterprise Software Sales Experience Experience growing mid-market accounts with India-based customers Experience creating alignment and orchestrating internal account teams Experience managing key customer relationships and closing strategic sales opportunities Extensive experience utilising a CRM to achieve and correlate key performance metrics Building and leading territory strategic account plans Experience leading or coordinating Account teams to drive successful customer outcomes Proactively engages customers with a consultative, solution-oriented approach in discovering new opportunities Proven track record of meeting or exceeding performance targets Contributes to the overall team culture in a positive, impactful way

The Area Collections Head will be responsible for overseeing and managing the collections department in a designated geographical area. This role entails developing and implementing collection strategies to ensure efficient recovery of dues while maintaining positive customer relationships. The Area Collections Head will lead a team of collection agents, providing guidance, training, and performance management to ensure that targets are met. The individual will also be responsible for analyzing collection data and trends to identify areas for improvement, coordinating with other departments to resolve any issues, and ensuring compliance with legal and regulatory requirements. Key Responsibilities: - Develop and implement effective collection strategies tailored to the specific area. - Lead and manage a team of collection agents, providing coaching and support to improve performance. - Analyze collection reports and metrics to track performance and identify opportunities for improvement. - Ensure timely and efficient follow-up on overdue accounts while maintaining a customer-centric approach. - Collaborate with other departments, such as sales and customer service, to resolve disputes and improve overall customer satisfaction. - Monitor compliance with industry regulations and company policies related to collections. - Prepare and present regular reports on collection performance and trends to senior management. - Train and develop team members to enhance their skills and knowledge in collections. Skills and Tools Required: - Strong leadership and team management skills. - Excellent communication and interpersonal skills. - Proficiency in data analysis and reporting tools. - Familiarity with collections software and Customer Relationship Management (CRM) systems. - Strong problem-solving skills and the ability to make data-driven decisions. - Knowledge of legal regulations related to collections and debt recovery. - Ability to work under pressure and meet deadlines. - Strong negotiation skills and customer service orientation. - Experience in financial services or lending sectors is a plus.