2998 Customer Satisfaction Jobs - Page 7

Responsibilities: * Lead customer support team * Manage chat processes & email requests * Ensure high CSAT scores * Collaborate with cross-functional teams * Oversee voice & technical support services Provident fund Health insurance

"Hiring: Voice Process Customer Support (BPO)" Require Min. 1 Year experience into Customer support Should have fluency in English and Hindi Location: Bangalore (Work from Office) CTC: Up to 3.2 LPA Shift: Day 2 way cab facility Working Days: 6 days working | 1 day rotational off Notice Period: Immediate Joiners Only Qualification: Any Graduates About the Role We are hiring Customer Support Executives (Voice Process) for a leading BPO. This role involves handling customer queries through calls, ensuring excellent customer satisfaction. CONTACT: Archana- 9332827358

Job Description Summary In this role you will be responsible for project delivery, profit & loss accountability, and customer satisfaction through management of project related activities and resources. You will executes standard operational/technical tasks typically subject to instructions and work routines. . tex Job Description Roles and Responsibilities In this role you will, Non-Turnkey Projects or Product/Equipment-Only Projects. Responsible for overseeing the project and direct or indirect leadership and/or management of project resources for small-medium sized projects (size in relation to GE company) that may include equipment-only, suites of products or non-turnkey projects. Broadening knowledge of own technical discipline to execute policy/strategy. May include support roles with specialized technical field of knowledge; still acquiring higher level knowledge and skills. Basic understanding of key business drivers; uses this understanding to accomplish own work. Good understanding of how work of own team integrates with other teams and contributes to the area. May have some autonomy to make decisions within a defined framework. Resolves issues in situations that require good technical knowledge and judgment within established procedures. Consults more senior team members for issues outside of defined instructions/parameters. A job at this level requires good interpersonal skills and may be required to lead a junior team. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Explains technical information to others. Required Qualifications Civil Engineer with 6 plus years of experience in Project Management in the field of healthcare / interior fit out works. Desired Characteristics Strong oral and written communication skills. Ability to document, plan, market, and execute programs. Inclusion and Diversity . Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you d expect from an organization with global strength and scale, and you ll be surrounded by career opportunities in a culture that fosters care, collaboration and support. Disclaimer: GE HealthCare will never ask for payment to process documents, refer you to a third party to process applications or visas, or ask you to pay costs. Never send money to anyone suggesting they can provide employment with GE HealthCare. If you suspect you have received a fraudulent call , please fill out the form below: https: / / www.ge.com / careers / fraud #LI-MC1

Piramal Foundation is looking for Senior/Program Manager to join our dynamic team and embark on a rewarding career journey Organizing programs and activities in accordance with the mission and goals of the organization. Developing new programs to support the strategic direction of the organization. Creating and managing long-term goals. Developing a budget and operating plan for the program. Developing an evaluation method to assess program strengths and identify areas for improvement. Writing program funding proposals to guarantee uninterrupted delivery of services. Managing a team with a diverse array of talents and responsibilities. Ensuring goals are met in areas including customer satisfaction, safety, quality, and team member performance. Implementing and managing changes and interventions to ensure project goals are achieved. Meeting with stakeholders to make communication easy and transparent regarding project issues and decisions on services. Producing accurate and timely reporting of program status throughout its life cycle. Working on strategy with the marketing team.

Plastic Omnium is looking for SUPPLY PROGRAM MANAGER to join our dynamic team and embark on a rewarding career journey Organizing programs and activities in accordance with the mission and goals of the organization. Developing new programs to support the strategic direction of the organization. Creating and managing long-term goals. Developing a budget and operating plan for the program. Developing an evaluation method to assess program strengths and identify areas for improvement. Writing program funding proposals to guarantee uninterrupted delivery of services. Managing a team with a diverse array of talents and responsibilities. Ensuring goals are met in areas including customer satisfaction, safety, quality, and team member performance. Implementing and managing changes and interventions to ensure project goals are achieved. Meeting with stakeholders to make communication easy and transparent regarding project issues and decisions on services. Producing accurate and timely reporting of program status throughout its life cycle. Working on strategy with the marketing team.

Position Summary Performs sales & business development activity with an emphasis on business growth. Responsibilities may include leading sales, business development activities, developing relationships, implementing business strategies of General Industrial segment. EDUCATIONAL REQUIREMENTS: Graduate or equivalent education and experience. BE- Chemical/master s degree in chemistry, Paint Technology or a Business Administration field is preferred SKILL REQUIREMENTS: Applying advanced sales and related business principles and practices. Developing and implementing sales and related business strategies (key approvals etc.). Technical competence and troubleshooting ability. Applying thorough industry specific sales and technical concepts. Developing and strengthening relationships with customers and contacts. Giving sales and industry presentations. Working with all levels of management. Prioritizing and assigning work. PC skills; Microsoft Office applications (Word, Excel, PowerPoint, Outlook); and other applications as required. Communicating with co-workers to provide and receive direction Proficiency in Tamil Desirable ESSENTIAL JOB FUNCTIONS: Develops contacts and relationships with new and existing customers to sell products, introduce new or alternative product lines of General Industrial, and grow sales. Sound knowledge of General Industrial business in India Sound technical knowledge should be able handle customer queries. Experience & proven track-record in generating new business in General Industrial segment. Develops sales and related business strategies on a regional or national level; sales area is generally large in complexity and scope, has a considerable sales volume Responds to questions and concerns from customers, applies a thorough understanding of product lines and related application methods, and ensures customer satisfaction; provides direction to other personnel when required. Serves as a business development representative, perform sales and account maintenance activities, which includes prioritizing and assigning work and determining work direction. Performs other duties as assigned.

Job Title: Collections Officer Company Name: Kinara Capital Job Description: As a Collections Officer at Kinara Capital, you will be responsible for managing the collections process for our clients, ensuring timely and efficient recovery of overdue payments. Your key duties will include contacting clients with outstanding balances, negotiating payment arrangements, and maintaining accurate records of all interactions. You will also work closely with the finance team to assess customer accounts and track collections metrics to improve performance. The ideal candidate will have strong communication skills, a customer-centric approach, and the ability to handle challenging conversations while maintaining professionalism. Key Responsibilities: - Reach out to clients with overdue payments via phone, email, and other communication methods. - Negotiate payment terms and arrangements, adhering to company policies while emphasizing customer satisfaction. - Maintain detailed records of client communications and payment history in the company s database. - Collaborate with the finance team to resolve discrepancies and ensure accurate account management. - Generate and analyze collections reports to track performance and identify trends. - Provide excellent customer service to enhance client relationships and facilitate payment processes. - Stay informed about company products and services to effectively communicate with clients about their accounts. Skills and Qualifications: - Proven experience in collections, accounts receivable, or a related field. - Strong negotiation and persuasion skills. - Excellent verbal and written communication abilities. - Proficient in using CRM software and Microsoft Office Suite, particularly Excel. - Strong analytical and organizational skills. - Ability to handle multiple tasks and prioritize effectively in a fast-paced environment. - Attention to detail and accuracy in record-keeping. - Problem-solving abilities and a proactive mindset. Tools Required: - CRM software for managing client interactions and records. - Excel for reporting and data analysis. - Communication tools such as email and phone systems for client outreach. - Financial software for tracking payment statuses and account management. Join Kinara Capital and contribute to our mission of providing accessible financial solutions while helping clients manage their financial responsibilities effectively.

AGM BOSS is looking for a dedicated and organized Customer Service Coordinator to join our team. In this role, you will be the first point of contact for customers, helping to manage and resolve their issues efficiently. You will be responsible for handling incoming calls, emails, and support requests, ensuring that all cases are properly documented and routed to the appropriate teams. Your role is crucial in maintaining high customer satisfaction by providing clear communication and timely resolutions. Key Responsibilities Answer incoming calls and respond to emails through the support portal. Create and manage cases, routing them to the appropriate team for resolution. Review and resolve customer issues related to account administration, contract entitlements, product registration, and web-based support access, following company policies and procedures. Process transactions and perform accounting tasks such as account maintenance, recording entries, and handling payments. Generate clear and concise case notes and documentation. Collaborate with team leads on cases that require assistance from other departments or are more complex. Ensure adherence to case management rules to facilitate quicker resolutions and maintain a manageable workload. Skills and Qualifications Preferred background in commerce or a related field. 3+ years of experience in customer service. Familiarity with Microsoft 365. Experience in pricing, negotiation, contracting, general accounting, financial systems implementation, financial reporting, and budgeting. Strong customer handling skills and active listening. Ability to communicate clearly and professionally in both Punjabi and English, verbally and in writing.

W3 Dream Solutions is looking for Project Manager to join our dynamic team and embark on a rewarding career journey Coordinating with cross-discipline team members to make sure that all parties are on track with project requirements, deadlines, and schedules. Meeting with project team members to identify and resolve issues. Submitting project deliverables and ensuring that they adhere to quality standards. Preparing status reports by gathering, analyzing, and summarizing relevant information. Establishing effective project communication plans and ensuring their execution. Facilitating change requests to ensure that all parties are informed of the impacts on schedule and budget. Coordinating the development of user manuals, training materials, and other documents as needed to enable successful implementation and turnover of the process or system to the clients. Identifying and developing new opportunities with clients. Obtaining customer acceptance of project deliverables. Managing customer satisfaction within the project transition period. Conducting post-project evaluation and identifying successful and unsuccessful project elements.

People Services Specialist (AUS Process) at IKEA Job Description Job ID: 286538 Date posted: 30/06/2025 Who you are To succeed in the position as a People Services Specialist (PA/PY) you must have minimum 4+ years of advanced HR and personal administration knowledge. You also have knowledge in HR related tax, legal, pay the co-worker process and good computer skills especially Microsoft Office. You are also competent working alone on assigned tasks. You can express your own ideas and yet be fair to other groups. You can listen, thinks and acts independently. You are willing to take on responsibility and challenges and can be counted on when times are tough. You are focuses on daily tasks and follows established processes in detailed steps ensuring operational accuracy. You show patience and determination to explore problems in detail to find the route cause and resolve accurately. You can identify problems quickly and takes action to solve them. You can learn from solved problems, and setup steps or controls to avoid recurrence. You think out of the box and provides ideas for continuous improvement. You have a good communication and listening skill. You are a co-operative team player and works for the common goal. You can quickly find common ground and solve problems for the good of all. You can prepare presentation material and arrange relevant resources and documents. You manage & improves KPI s and resources with end to end thinking. You have ability to manage projects /project teams to deliver project goals. You can be counted on to exceed goals successfully. You know what co-workers wants from a career and actively works toward achieving it. You work on deploying. strengths and compensating for weakness and limitations. You know your strengths and weaknesses. You have good knowledge about IKEA HR system landscape. Your responsibilities A day in your life with us The PA/PY (Personnel Administration/Payroll) team are responsible for end to-end administration processes for coworkers, line managers and HR business units for Australia country. This requires accurate recording and maintenance of all coworkers personal details including preparation of employment contracts and terminations, recording contact information, banking details, pension details and other confidential information. PA/PY team also provide standard reports for internal and external monitoring purposes. You will be responsible for: Undertake responsibility in your area of competence to deliver high-professional, accurate, timely, compliant and consistent services according to KPIs and SLAs Provide support to local P&C units in all Personnel Administration and Payroll related topics Monitor the quality of services in your area of responsibility and partner with other internal and external departments and HR locations to improve customer satisfaction Ensure that Personnel Administration / Payroll processes are in line with global processes/directions, legal and taxation standards, country specific requirements and comply with legislative obligations and internal auditing requirements Entering payroll and personal data into Success Factors/Other HR Systems according to the documents received on time, and according to the procedures Produce corresponding documents according to service level agreements Accept and perform additional tasks delegated by team leader. About this work area Global Business Operation (GBO) is a function within the IKEA Group of companies. We work with transactional services in the field of Finance and HR. We deliver our services through our regional hubs, located in Poznan, Shanghai, Bangalore and Baltimore. To provide professional, service minded, support to the core business that s our business! To secure best practice, efficient end-to-end HR administration processes from the co-worker, line manager & HR unit to GBO for service delivery. Working together to achieve IKEA performance goals by freeing the business to focus on the core objectives. This role is situated within Bangalore and will report directly to the GBO People Services Team Leader or GBO People Services Manager in India. Also, this role requires to work in 6:00 am to 3:00 pm shift timing to support Australia Customers.

We are seeking a dedicated Specialist 2, Customer Operations to join our team in Bengaluru, India. In this role, you will be a key player in delivering exceptional customer experiences and driving operational excellence within our customer operations department. Manage complex customer inquiries and issues, providing timely and effective solutions Analyze customer feedback and data to identify trends and recommend process improvements Collaborate with cross-functional teams to enhance customer satisfaction and loyalty Develop and implement strategies to optimize customer operations workflows Mentor and support junior team members, fostering a culture of continuous improvement Create and maintain documentation for customer service processes and best practices Participate in special projects aimed at improving overall customer experience Monitor and report on key performance indicators (KPIs) related to customer operations Qualifications 2-5 years of experience in customer operations or a related field Exceptional customer service skills with a strong focus on empathy and problem-solving Excellent verbal and written commun

Who you are To succeed in the position as a People Services Junior Specialist (PA/PY) you must have 2+ years of advanced HR and personal administration knowledge. You also have knowledge in HR related tax, legal, pay the co-worker process and good computer skills especially Microsoft Office. You are also competent working alone on assigned tasks. You can express your own ideas and yet be fair to other groups. You can listen, thinks and acts independently. You are willing to take on responsibility and challenges and can be counted on when times are tough. You are focuses on daily tasks and follows established processes in detailed steps ensuring operational accuracy. You show patience and determination to explore problems in detail to find the route cause and resolve accurately. You can identify problems quickly and takes action to solve them. You can learn from solved problems, and setup steps or controls to avoid recurrence. You think out of the box and provides ideas for continuous improvement. You have a good communication and listening skill. You are a co-operative team player and works for the common goal. You can quickly find common ground and solve problems for the good of all. You can prepare presentation material and arrange relevant resources and documents. You manage & improves KPI s and resources with end to end thinking. You have ability to manage projects /project teams to deliver project goals. You can be counted on to exceed goals successfully. You know what co-workers wants from a career and actively works toward achieving it. You work on deploying. strengths and compensating for weakness and limitations. You know your strengths and weaknesses. You have good knowledge about IKEA HR system landscape. Your responsibilities A day in your life with us The PA/PY (Personnel Administration/Payroll) team are responsible for end to-end administration processes for coworkers, line managers and HR business units for Australia country. This requires accurate recording and maintenance of all coworkers personal details including preparation of employment contracts and terminations, recording contact information, banking details, pension details and other confidential information. PA/PY team also provide standard reports for internal and external monitoring purposes. You will be responsible for: Take responsibility in your area of competence to deliver high-professional, accurate, timely, compliant and consistent services according to KPIs and SLAs Provide support to HR units in all Personnel Administration/Payroll related topics In cooperation and upon consultation with Team Leaders/PA/PY Manager monitor the quality of services in your area of responsibility and partner with other internal and external departments and HR locations to improve customer satisfaction Entering payroll and personal data into Success Factors/Other HR Systems according to the documents received on time, and according to the procedures Accept and perform additional tasks delegated by team leader. About this work area Global Business Operation (GBO) is a function within the IKEA Group of companies. We work with transactional services in the field of Finance and HR. We deliver our services through our regional hubs, located in Poznan, Shanghai, Bangalore and Baltimore. To provide professional, service minded, support to the core business that s our business! To secure best practice, efficient end-to-end HR administration processes from the co-worker, line manager & HR unit to GBO for service delivery. Working together to achieve IKEA performance goals by freeing the business to focus on the core objectives. This role is situated within Bangalore and will report directly to the GBO People Services Team Leader or GBO People Services Manager in India. Also, this role requires to work in 6:00 am to 3:00 pm shift timing to support Australia Customers.

Sales Manager CGT (Single Use Solutions), India Job Location: Chennai, India Industry: Biopharma / Life Sciences / Medical Devices Roles and Responsibilities: Develop and execute strategic sales plans to achieve revenue targets for Single Use CGT Therapy. Identify key clients and prospects, including hospitals, clinics, and pharmaceutical companies. Lead and manage the sales team, providing guidance to achieve individual and team targets. Build and maintain relationships with key stakeholders, partners, and customers. Conduct market research to track trends and competitor activities. Negotiate contracts, pricing, and terms with customers. Monitor and report sales performance, adjusting strategies as needed. Work closely with the marketing team to develop targeted promotional campaigns. Oversee post-sales support to ensure customer satisfaction and retention. Qualifications & Requirements: Bachelor s/Master s degree in Biotechnology, Life Sciences, Bioprocessing, or Business Administration. 5+ years of experience in sales and business development in the Biopharma / Life Sciences sector. Strong understanding of Single Use CGT Therapy and related technologies. Excellent negotiation, communication, and leadership skills. Willingness to travel across regions

Administer and perform all activities in line with the company procedures regarding service department. Administer check list, service requests, contracts, instructions, warrantees and schedules to ensure service personnel comply with established service procedures. Maintain inventory of spare parts for service Centre. Developed new business and maintain long term relationship for future business prospects Leading training and motivating team ensuring optimum performance. Motivating & Keeping the team spirit high ensuring minimum attrition. Financial Analysis and ensure the control of after sales cost. Optimize and implement cost control measures. Manage customer complaints and ensure the TAT targets at all the branch levels. Ensure the service SLAS and KPIs are met as per the business requirement. Warranty Analysis of the products and failure Mode Analysis for feedback to factory to factory and technical team for product improvements.

THE BUSINESS UNIT Honeywell Building Automation (BA) is a leading global provider of products, software, solutions and technologies that enable building owners and occupants to ensure their facilities are safe, energy-efficient, sustainable and productive. BA products and services include advanced software applications for building control and optimization; sensors, switches, control systems and instruments for energy management; access control; video surveillance; fire products; and installation, maintenance and upgrades of systems. Revenues in 2022 for BA were $6B and there are approximately 18, 000 employees globally. Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. WE VALUE WE VALUE In this role, you will significantly impact the company by managing and growing key accounts within the fire portfolio and fire monitoring solutions. Your ability to identify and engage with accounts will enhance customer satisfaction and strengthen the companys market position. Manage and grow a portfolio of key accounts, serving as the primary point of contact for customer relationships. Identify and engage with strategic accounts, ensuring portfolio awareness and alignment with global codes and standards. Lead specification engagement and collaborate with cross-functional teams to deliver tailored solutions that meet customer needs. This role will also cover Business development activities including mapping key influencers in the region including leading MEP consultants, promoting NPIs, Industry forum participation etc. In this role, you will significantly impact the company by managing and growing key accounts within the fire portfolio and fire monitoring solutions. Your ability to identify and engage with accounts will enhance customer satisfaction and strengthen the companys market position. Manage and grow a portfolio of key accounts, serving as the primary point of contact for customer relationships. Identify and engage with strategic accounts, ensuring portfolio awareness and alignment with global codes and standards. Lead specification engagement and collaborate with cross-functional teams to deliver tailored solutions that meet customer needs. This role will also cover Business development activities including mapping key influencers in the region including leading MEP consultants, promoting NPIs, Industry forum participation etc.

Job Title: Senior Channel Sales Representative for GFSS Business Job Summary: We are seeking a motivated and experienced Senior Channel Sales Representative to join our GFSS business team. This role involves managing and expanding relationships with channel partners, driving sales growth, and ensuring customer satisfaction with our GFSS products and services. The successful candidate will work closely with the GFSS Business Leader to achieve business objectives and contribute to the overall success of the sales function. Key Responsibilities: Develop and maintain strong relationships with channel partners to drive sales of GFSS products and services. Identify and onboard new channel partners to expand market reach. Collaborate with channel partners to create and execute sales strategies and plans. Provide training and support to channel partners to enhance their sales capabilities and product knowledge. Monitor and analyze sales performance, providing regular reports and insights to the GFSS Business Leader. Ensure customer satisfaction by addressing any issues or concerns promptly and effectively. Work closely with the marketing team to develop and implement promotional activities and campaigns. Stay updated on industry trends and market developments to identify new business opportunities. Achieve sales targets and contribute to the overall growth of the GFSS business. Qualifications: Proven experience in channel sales, preferably in the GFSS or related industry. Strong relationship-building and communication skills. Ability to develop and execute effective sales strategies. Excellent problem-solving and analytical abilities. Self-motivated and results-oriented with a strong drive to achieve targets. Technical knowledge related to GFSS products and services is a plus. Preferred Qualifications: Experience in managing channel partners in the Infra and Transpo Vertical, Industrial sectors. Background in key account management. Qualifications: Proven experience in channel sales, preferably in the GFSS or related industry. Strong relationship-building and communication skills. Ability to develop and execute effective sales strategies. Excellent problem-solving and analytical abilities. Self-motivated and results-oriented with a strong drive to achieve targets. Technical knowledge related to GFSS products and services is a plus. Preferred Qualifications: Experience in managing channel partners in the Infra and Transpo Vertical, Industrial sectors. Background in key account management.

Entry level management position that leads the banquet staff while personally assisting in executing events based on requirements and standards. Develops and directs team to provide consistent, high quality service. Communicates performance expectations and trains staff in processes. Responsible for managing financial and administrative duties. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area. CORE WORK ACTIVITIES Supporting Management of Department Operations and Inventories Manages departmental inventories and assets including par levels and maintenance of equipment. Conducts monthly department meetings with the Banquet captains and employees. Maintains attendance log for banquet employees. Maintains and enforces established sanitation levels. Adheres to and reinforces all standards, policies, and procedures (SOPs, LSOPs, etc). Ensures employee awareness of the event phase portion of the Meeting Planner Survey and Guest Satisfaction Scores. Orders supplies for the department (eg, china, glass, silver, buffet presentations, props, and other service equipment needs). Uses banquet beverage Use records to guide banquet beverage supervisor in controlling liquor costs, managing the banquet beverage perpetual inventory and requisitioning liquor. Understands the impact Banquet operations has on the overall success of an event and manages activities to maximize customer satisfaction. Schedules banquet service staff to forecast and service standards, while maximizing profits. Participating in and Leading Banquet Teams Attends and participates in all pertinent meetings. Leads shifts and actively participates in the servicing of events. Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine, and overall event presentation. Providing and Ensuring Exceptional Customer Service Sets a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels. Responds to and handles guest problems and complaints. Empowers employees to provide excellent customer service. Strives to improve service performance. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Reviews quarterly Meeting Planner Survey and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction. Conducting Human Resources Activities Interviews and hires Banquet captains and employees with appropriate skills. Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. Ensures employees understand expectations and parameters. Observes service behaviors of employees and provides feedback to individuals. Reviews comment cards and guest satisfaction results with employees. Participates in the development and implementation of corrective action plans. Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

The Opportunity Are you a top-tier Systems Reliability Engineer with a strong expertise in networking, virtualization, and cloud technologies, along with a passion for delivering exceptional customer supportIf so, youll thrive in our dynamic hybrid team at Nutanix, where youll have the opportunity to work on cutting-edge projects, collaborate with leading technology specialists, and make a meaningful impact on customer satisfaction in a supportive environment that prioritizes growth and work-life balance. About the Team The Systems Reliability Engineer III will join a dynamic and collaborative team focused on delivering exceptional customer support and ensuring the reliability of services at Nutanix. Based in Pune, this team is composed of top-tier technology specialists who thrive on innovation and problem-solving. Emphasizing a culture of continuous learning, knowledge-sharing, and teamwork, the team is dedicated to improving customer satisfaction and contributing to overall business success by working on cutting-edge projects that directly impact customers experiences and successes. You will report to the Sr. Manager, Worldwide Support, who fosters a supportive and customer-centric leadership style. This manager emphasizes collaboration and growth, ensuring that each team member has the opportunity to excel in their role. The work setup for this position is hybrid, requiring team members to be in the office three days a week for meetings and collaboration, while allowing flexibility for remote work on other days. This role does not require any travel, enabling you to focus on delivering outstanding support and service to customers while maintaining a healthy work-life balance in a hybrid setup. Your Role Troubleshoot and resolve complex technical issues, ensuring high customer satisfaction. Collaborate with developers to identify product defects and enhance serviceability. Analyze customer data to mitigate risks and improve product reliability. Foster partnerships with technology allies for collaborative issue resolution. Contribute to and expand internal and external knowledge bases for continuous improvement. Mentor junior team members to foster a collaborative and growth-oriented culture. Gather customer feedback to drive product enhancements in collaboration with development teams. Provide rotational support coverage during weekdays and off-hours as necessary. What You Will Bring 7-9 years of experience in Systems Reliability Engineering or similar roles Strong expertise in troubleshooting Virtualization (preferably VMware ESXi), Networking (layer 2/3), Linux Systems, DevOps, Cloud, or Enterprise Storage Proficient in communication, both written and verbal, for effective cross-team collaboration Experience in directly resolving complex technical issues with customers Degree in Engineering or Computer Science preferred Customer-driven mindset focused on delivering high-quality support experiences Familiarity with technologies from partners such as VMware, Citrix, and Microsoft Ability to develop tools and enhance internal and external knowledge bases Work Arrangement Hybrid: This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. For most roles, that will mean coming into an office a minimum of 3 days per week, however certain roles and/or teams may require more frequent in-office presence. Additional team-specific guidance and norms will be provided by your manager. -- Nutanix is an Equal Employment Opportunity and (in the U. S. ) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting [email protected] .

The Liability Sales department focuses on the liability acquisition, assets and retail forex business for the bank. The department drives business from 2700+ branches and is responsible for sourcing of retail and corporate deposits, salary and non-salary accounts, trust accounts and forex Business with a view to increase the retail book of the bank About the Role Sales Managers (SM) are a part of the Banks sales force whose primary responsibility is to get new customers for the bank and explore new business opportunities. SMs manage a team of business development executives responsible for selling current accounts and savings (CASA) accounts to customers based on their needs. They will ensure mapping of market and customers according to their need and handle queries to ensure customer satisfaction Key Responsibilities Achieve sales targets through direct efforts and by managing a team of business development executives Identify sales opportunities for the CASA products by acquiring new customers and building new relationships Manage business relations with existing customers to increase the depth of existing relationships Ensure timely servicing of leads received and resolution of discrepancies raised during application process Record and track all engagement activities through the CRM system Prepare and ensure implementation of sourcing, activation, implementation, coaching and mentoring plan for the BDEs Comply with KYC/SEBI rules, regulations, and legislation governing the financial services industry Qualifications Graduation/ Post Graduation from a recognized university 4-8 years in a relevant role/ BFSI sector Role Proficiencies Good communication (both verbal and written) skill in both English and the local language Excellent lead generation and conversion skill Ability to handle pressure and meet deadlines High sales orientation to meet the sales targets consistently Ability to manage complex client situations Ability to coach and mentor others Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment #ComeAsYouAre "We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply"

About the Role: Relationship Managers (RM) are a part of the Banks sales force whose primary responsibility is to get customers for the bank and explore new business opportunities. RMs manage a team of executives responsible for selling loan products to the customers based on their needs and growth of the lending book of the area through NTB acquisition as well ETB portfolio They will ensure mapping of market and customers according to their need and handle queries to ensure customer satisfaction. Details of the Role: Department CBG Grade AM/DM/M/SM Sub-Department SBB- CBG Reporting (Business) SM/AVP/VP Location Reporting (Matrix) Key Responsibilities: Ensure achievement of the Top line Business Targets by sourcing business through channel teams. Building and nurturing relationships with the bank branches and by cross-selling other products Responsible for launching new products in market Ensure key customer satisfaction through customer service of the highest quality Handle all end to end activities related to the product i. e. from Login to Disbursement Liaise with various departments within the system (Credit/Operations etc. ) to ensure smooth process flows Responsible for acquisition of channel partners for sourcing products - Connectors Improve relationship with branches and monitor the performance of ARMs and deepen the relationship with existing clients Prevent/ minimize the fraudulent/risky proposals entry into the system Act as Absolute owner of the Mapped book & manage the Customer Life Cycle. Renewals & Deferrals Management Manage the Portfolio Health, DPDs & the timely interest servicing Aim to increase Product per Customer & acquire full relationship of the Customer for all banking Needs Responsible for the productivity of the Relationship officer if mapped. Effectively use the Digital platforms like Project Neo, Various STP Journeys , Business App , Siddhi & others available to extend faster & better experience. Qualifications: Graduation/post-graduation from a recognized institute 2+ years sales experience. Role Proficiencies: Strong sales orientation Proficiency in managing complex client relationships, diverse stakeholders Knowledge of industry, technology, marketing, and product trends Knowledge of regulatory guidelines and norms Capability to handle pressure and meet deadlines Competence in managing within a dynamic, priority-setting environment Strong risk and compliance mindset Adept at communication and interpersonal skills

About the Role: Relationship Managers (RM) are a part of the Banks sales force whose primary responsibility is to get customers for the bank and explore new business opportunities. RMs manage a team of executives responsible for selling loan products to the customers based on their needs and growth of the lending book of the area through NTB acquisition as well ETB portfolio They will ensure mapping of market and customers according to their need and handle queries to ensure customer satisfaction. Details of the Role: Department CBG Grade AM/DM/M/SM Sub-Department SBB- CBG Reporting (Business) SM/AVP/VP Location Reporting (Matrix) Key Responsibilities: Ensure achievement of the Top line Business Targets by sourcing business through channel teams. Building and nurturing relationships with the bank branches and by cross-selling other products Responsible for launching new products in market Ensure key customer satisfaction through customer service of the highest quality Handle all end to end activities related to the product i. e. from Login to Disbursement Liaise with various departments within the system (Credit/Operations etc. ) to ensure smooth process flows Responsible for acquisition of channel partners for sourcing products - Connectors Improve relationship with branches and monitor the performance of ARMs and deepen the relationship with existing clients Prevent/ minimize the fraudulent/risky proposals entry into the system Act as Absolute owner of the Mapped book & manage the Customer Life Cycle. Renewals & Deferrals Management Manage the Portfolio Health, DPDs & the timely interest servicing Aim to increase Product per Customer & acquire full relationship of the Customer for all banking Needs Responsible for the productivity of the Relationship officer if mapped. Effectively use the Digital platforms like Project Neo, Various STP Journeys , Business App , Siddhi & others available to extend faster & better experience. Qualifications: Graduation/post-graduation from a recognized institute 2+ years sales experience. Role Proficiencies: Strong sales orientation Proficiency in managing complex client relationships, diverse stakeholders Knowledge of industry, technology, marketing, and product trends Knowledge of regulatory guidelines and norms Capability to handle pressure and meet deadlines Competence in managing within a dynamic, priority-setting environment Strong risk and compliance mindset Adept at communication and interpersonal skills

About the Role: Relationship Managers (RM) are a part of the Banks sales force whose primary responsibility is to get customers for the bank and explore new business opportunities. RMs manage a team of executives responsible for selling loan products to the customers based on their needs and growth of the lending book of the area through NTB acquisition as well ETB portfolio They will ensure mapping of market and customers according to their need and handle queries to ensure customer satisfaction. Details of the Role: Department CBG Grade AM/DM/M/SM Sub-Department SBB- CBG Reporting (Business) SM/AVP/VP Location Reporting (Matrix) Key Responsibilities: Ensure achievement of the Top line Business Targets by sourcing business through channel teams. Building and nurturing relationships with the bank branches and by cross-selling other products Responsible for launching new products in market Ensure key customer satisfaction through customer service of the highest quality Handle all end to end activities related to the product i. e. from Login to Disbursement Liaise with various departments within the system (Credit/Operations etc. ) to ensure smooth process flows Responsible for acquisition of channel partners for sourcing products - Connectors Improve relationship with branches and monitor the performance of ARMs and deepen the relationship with existing clients Prevent/ minimize the fraudulent/risky proposals entry into the system Act as Absolute owner of the Mapped book & manage the Customer Life Cycle. Renewals & Deferrals Management Manage the Portfolio Health, DPDs & the timely interest servicing Aim to increase Product per Customer & acquire full relationship of the Customer for all banking Needs Responsible for the productivity of the Relationship officer if mapped. Effectively use the Digital platforms like Project Neo, Various STP Journeys , Business App , Siddhi & others available to extend faster & better experience. Qualifications: Graduation/post-graduation from a recognized institute 2+ years sales experience. Role Proficiencies: Strong sales orientation Proficiency in managing complex client relationships, diverse stakeholders Knowledge of industry, technology, marketing, and product trends Knowledge of regulatory guidelines and norms Capability to handle pressure and meet deadlines Competence in managing within a dynamic, priority-setting environment Strong risk and compliance mindset Adept at communication and interpersonal skills

About Bharat Banking Bharat Banking is a new Department which has been set up to drive different business that the Bank does in Semi Urban and rural markets. The department is expected to drive business outcomes by focusing on partnerships, new products, innovation, reimagining customer journeys and driving / creating new channel. About the Role Sales Managers (SM) are a part of the Banks sales force whose primary responsibility is to get customers for the bank and explore new business opportunities. SMs manage a team of executives responsible for selling loan products to the customers based on their needs. They will ensure mapping of market and customers according to their need and handle queries to ensure customer satisfaction. Key Skills: Communication: Excellent verbal and written communications skills for interacting with team members and customers Sales and negotiation: Strong negotiation skills to close deals and meet targets Customer Service: Ensuring that the sales team provides excellent customer service and addresses customer inquiries and complaints effectively Problem Solving: Identifying issues and developing effective solutions to overcame obstacles Key Responsibilities Ensure achievement of the Top line Business Targets by sourcing business through channel teams, building and nurturing relationships with the bank branches and by cross-selling other products Conduct sales promotion activities in open market and improve relationships through expos and events, various activities etc. Responsible for launching new products in market Ensure key customer satisfaction through customer service of the highest quality Handle all end to end activities related to the product i. e. from Login to Disbursement Liaise with various departments within the system (Credit/Operations etc. ) to ensure smooth process flows Responsible for acquisition of channel partners for sourcing products - Connectors etc. Improve relationship with branches and monitor the performance of ARMs and deepen the relationship with existing clients Prevent/ minimize the fraudulent/risky proposals entry into the system Provide timely feedback to central team for improvements in product features and processes Conduct training for Sales executives on selling/product Create a performance oriented environment through effective team management, leading to high employee motivation and productivity Qualifications Graduation/ Post-Graduation from a recognized institute Role Proficiencies Good communication (both verbal and written) skill in both English and the local language Excellent lead generation and conversion skill Ability to handle pressure and meet deadlines High sales orientation to meet the sales targets consistently Ability to manage complex client situations Ability to coach and mentor others Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment.

Role & responsibilities The person will be responsible for a set of dealership and will manage workshop of channel partners to ensure customer satisfaction and complaint resolution, achievement of business goal, ensure and sustain quality of repair & implementation of in dealership processes Extend Technical support dealer when required / intervene and solve technical issues at dealership. Act as a conduit between Field and Product support team and share reports as required so that relevant technical information is passed to QA and R&D. Enhance and maintain quality of repair in dealership. Achieve vehicle reporting plan in dealer workshop / achieve Spare and Oil Business plan for assigned dealerships. Ensure manpower adequacy and % of trained manpower in dealer workshop. Secondary network expansion - planning and execution / Conduct OJT for dealer service manpower. Guide dealers about warranty SOP and ensure claims are submitted by dealer on Time. Ensure customer satisfaction in dealership. Plan and execute service marketing activities in dealers territory. Ensure escalated customer concern closure in a timely manner in coordination with dealer team. Preferred candidate profile Degree in B.E. / Diploma in Mechanical / Automobile. Min. 4 to 8 years of Experience in Field Service of Automobile Industry. Should have Exposure of Diesel / CNG / EV Technology. Should have Exposure of Direct handling of Dealerships.

Job description for Customer Success Manager – Zwayam Hire® The Customer Success team of Zwayam is looking for a driven and customer-focused Customer Success Manager (CSM) to serve as a primary contact point for Zwayam’s customers. You will have responsibility for partnering with a set number of assigned accounts, maintaining a continual focus on the customer’s business goals to improve their overall technical and operational health and realize the maximum value out of their investment on Zwayam. The Customer Success Manager maintains awareness of the customer's key events, needs, potential risks, and value drivers. As a trusted advisor, the CSM will build a track record in customer success through superb communication and extensive knowledge of the Zwayam Hire® platform to ensure optimum leverage for the business requirements through usage of Zwayam’s key features. The CSM is would strive to become the go-to person for the customer for any event, process and optimization related to the Talent Acquisition function for their organization. As a Customer Success executive, your role is focused on managing relationships with our newly onboarded clients. You will also be responsible for ongoing care and growth opportunities. The role will require an Customer Success Executive with exceptional project management skills. You will be expected to feed into the continuous improvement of our process, products, and service to Partnerships and Clients as we scale. You will work closely and cross-functionally with all teams across the business including sales, data insights, compliance, and engineering. Educate customers on how existing and new product features/functionality will contribute to the growth of their business. Be the Voice of the Customer & a Product and Company advocate at the same time. Handle and respond to customer queries and requests. Develop an intimate understanding of your customers’ business. Enlighten our customers with insights gleaned from their own data and industry trends. Ensure customers get maximum value from Zwayam by leveraging full platform functionality. Liaison between your customers and the internal Zwayam team. Interact with clients to understand their specifications. Create and educate customers on best practices. Empathy towards the customer. Role: 5+ years of experience in Customer Success or Customer Service in a SaaS company Understanding of recruitment processes and experience in recruitment domain is an absolute must. Excellent organizational skills and ability to juggle multiple projects at any given time. Great problem-solving skills, taking a consultative approach to find the best solution. Excellent verbal & written communication skills. You can explain complex issues in simple terms and adapt your tone for different users. Comfortable giving presentations to groups of any size. Comfortable in Microsoft tools like excel and PowerPoint. Knowledge of SQL, Rest API, JSON, XML, Programming Languages are an added advantage. Impact Expected: You would be an expert in the Zwayam Hire® platform features & functionalities. You would be a consultant for the customer for any integration capabilities of Zwayam with other tools/ platforms in the Talent Acquisition space. You would own the renewal & expansion for a set of customer. You would secure referrals and advocacy collaterals from your customers. Internal Relationship Building: Forge strong multidisciplinary relationships with Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunities.