Engineer - Service

Atul Auto

4 - 8 years

4 - 8 Lacs

Kozhikode Calicut

Posted:2 days ago| Platform:

Apply

Skills Required

Automobile Service Field Service Vehicle Service Customer Service Training Onsite Support Dealer Training Customer Satisfaction Technical Training After Sales Service Warranty Management Technical Services Product Training

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

The person will be responsible for a set of dealership and will manage workshop of channel partners to ensure customer satisfaction and complaint resolution, achievement of business goal, ensure and sustain quality of repair & implementation of in dealership processes
Extend Technical support dealer when required / intervene and solve technical issues at dealership.
Act as a conduit between Field and Product support team and share reports as required so that relevant technical information is passed to QA and R&D.
Enhance and maintain quality of repair in dealership.
Achieve vehicle reporting plan in dealer workshop / achieve Spare and Oil Business plan for assigned dealerships.
Ensure manpower adequacy and % of trained manpower in dealer workshop.
Secondary network expansion - planning and execution / Conduct OJT for dealer service manpower.
Guide dealers about warranty SOP and ensure claims are submitted by dealer on Time.
Ensure customer satisfaction in dealership.
Plan and execute service marketing activities in dealers territory.
Ensure escalated customer concern closure in a timely manner in coordination with dealer team.

Preferred candidate profile

Degree in B.E. / Diploma in Mechanical / Automobile.
Min. 4 to 8 years of Experience in Field Service of Automobile Industry.
Should have Exposure of Diesel / CNG / EV Technology.
Should have Exposure of Direct handling of Dealerships.

More Jobs at Atul Auto

Officer - Sales & Marketing

Ahmedabad

1.0 - 4.0 yrs

INR 2 - 6 Lacs

Engineer - Service

Kozhikode, Calicut

4.0 - 8.0 yrs

INR 4 - 8 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.