DMS Engineer

Atul Auto

1 - 3 years

2 - 4 Lacs

Bavla

Posted:5 days ago| Platform:

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Skills Required

Dealer Management System ERP Training User Training DMS SQL Server Software Support Sql Support CRM

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Knowledge of Dealer Management Software ( Pre Sales , Sales, Spares, Service, Warranty, CRM etc. Module)
Provide end-user support to end users via email, phone, web, and in person
Troubleshoot software and identify root causes of software problems • Analyze software related issues and propose solutions
Fix software problems and test (verify) solutions prior to implementing them
Obtain and log customer feedback for the purpose of process improvement
Document software support activities thoroughly, accurately, and in a timely manner
Review work log, customer feedback periodically with supervisor and other analysts and technicians, to identify and act on opportunities for improvement.
Provide Training to Dealer Team and Field Staff etc.

Preferred candidate profile

Bachelor Degree in Computer Science or Computer Engineering.
A bachelors degree in computer science or computer engineering is required, as is minimum 1+ years of experience in software design, testing, troubleshooting and/or implementations.
Must work well independently or as part of a team of software analysts and support technicians.
Good communication skills and the ability to work well with people at all levels (technical, non-technical, etc.) are essential.
Strong analytical and problem solving skills are a must.

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