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2.0 - 4.0 years
5 - 8 Lacs
Chennai
Hybrid
Job Title : Application Support Engineer Location State : Tamil Nadu Location City : Chennai Experience Required : 2 to 4 Year(s) CTC Range : 5 to 8 LPA Shift: 24/7 Work Mode: Hybrid Position Type: Contract Openings: 1 Company Name: VARITE INDIA PRIVATE LIMITED About The Client: A technology company specializing in solutions for diverse industries, including construction, agriculture, transportation, and geospatial. Their offerings include hardware and software solutions utilizing advanced technologies such as GPS, sensors, and communication tools to enhance efficiency and productivity. The products encompass precision technology for agriculture, construction project management tools, fleet management solutions, and geospatial software. With a global presence, the company has become a leader in applying technology to address complex challenges across various sectors, contributing to advancements in precision and productivity. About The Job: Hiring for Application Support Engineer. Essential Job Functions: Key Requirements: Strong product knowledge Ability to troubleshoot customer queries Excellent communication skills (both verbal and written) Proficient in email writing Willingness to work in rotational shifts, including night shifts Good knowledge of SQL should be able to write basic queries Familiarity with Jira and Salesforce is a plus MongoDB/ NoSQL is not required. Qualifications: Any Graduate How to Apply: Interested candidates are invited to submit their resume using the apply online button on this job post. Equal Opportunity Employer: VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status. Unlock Rewards: Refer Candidates and Earn. If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE. Exp Req - Referral Bonus 0 - 2 Yrs. - INR 5,000 2 - 6 Yrs. - INR 7,500 6 + Yrs. - INR 10,000 About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Posted 4 days ago
1.0 - 4.0 years
3 - 8 Lacs
Pune
Work from Office
Working knowledge of accounting practices Basic competence in one or more of the following areas: Microsoft operating and network system operation, relational databases, and SQL/Oracle language Proficiency with Microsoft 365 desktop applications Required Candidate profile Ability to meet critical deadlines and prioritize multiple tasks in a fast-paced environment Collegial, team-oriented disposition with the desire and ability to establish cooperative
Posted 4 days ago
8.0 - 12.0 years
7 - 13 Lacs
Chennai
Work from Office
Key Responsibilities: Lead and mentor a team of L1 & L2 production support engineers, fostering collaboration and ensuring timely resolution of issues. Triage and prioritize customer-reported issues based on severity, ensuring minimal impact on business operations. Utilize Java and SQL to troubleshoot, debug, and resolve complex application issues. Manage incident tracking and resolution using ServiceNow, ensuring accurate documentation and reporting. Develop and maintain Standard Operating Procedures (SOPs) for issue resolution and system maintenance. Monitor and track application performance daily, proactively identifying and addressing potential issues. Engage directly with end customers daily, providing updates, managing expectations, and ensuring high satisfaction. Work onsite in a bank environment, adhering to strict security and compliance standards. Collaborate with cross-functional teams to drive root cause analysis and implement permanent fixes. Technical Skills : Strong proficiency in Java for application troubleshooting and development. Advanced SQL skills for database querying, optimization, and issue resolution. Hands-on experience with ServiceNow for incident management and reporting. Leadership : Proven ability to lead, mentor, and manage a team of production support engineers. Customer Interaction : Extensive experience handling end customers daily, with excellent communication and issue-resolution skills. Operational Expertise : Experience creating and maintaining SOPs for production support processes. Proficiency in daily application monitoring, tracking, and performance analysis. Strong understanding of issue severity and prioritization in a customer-facing environment. Industry Knowledge : Deep understanding of banking/fintech systems, processes, and compliance requirements. Soft Skills : Exceptional attention to detail, problem-solving abilities, and a proactive approach to issue resolution. Work Environment : Ability to work onsite in a bank environment with a schedule including the 1st and 3rd Saturdays.
Posted 4 days ago
8.0 - 12.0 years
7 - 13 Lacs
Chennai
Work from Office
Key Responsibilities: Lead and mentor a team of L1 & L2 production support engineers, fostering collaboration and ensuring timely resolution of issues. Triage and prioritize customer-reported issues based on severity, ensuring minimal impact on business operations. Utilize Java and SQL to troubleshoot, debug, and resolve complex application issues. Manage incident tracking and resolution using ServiceNow, ensuring accurate documentation and reporting. Develop and maintain Standard Operating Procedures (SOPs) for issue resolution and system maintenance. Monitor and track application performance daily, proactively identifying and addressing potential issues. Engage directly with end customers daily, providing updates, managing expectations, and ensuring high satisfaction. Work onsite in a bank environment, adhering to strict security and compliance standards. Collaborate with cross-functional teams to drive root cause analysis and implement permanent fixes. Technical Skills : Strong proficiency in Java for application troubleshooting and development. Advanced SQL skills for database querying, optimization, and issue resolution. Hands-on experience with ServiceNow for incident management and reporting. Leadership : Proven ability to lead, mentor, and manage a team of production support engineers. Customer Interaction : Extensive experience handling end customers daily, with excellent communication and issue-resolution skills. Operational Expertise : Experience creating and maintaining SOPs for production support processes. Proficiency in daily application monitoring, tracking, and performance analysis. Strong understanding of issue severity and prioritization in a customer-facing environment. Industry Knowledge : Deep understanding of banking/fintech systems, processes, and compliance requirements. Soft Skills : Exceptional attention to detail, problem-solving abilities, and a proactive approach to issue resolution. Work Environment : Ability to work onsite in a bank environment with a schedule including the 1st and 3rd Saturdays.
Posted 4 days ago
1.0 - 3.0 years
6 - 7 Lacs
Gurugram
Work from Office
Responsibilities: Provide application support using SQL skills Collaborate with development team on bug fixes and enhancements Troubleshoot issues with applications Ensure timely resolution of customer queries
Posted 1 week ago
1.0 - 3.0 years
2 - 4 Lacs
Bavla
Work from Office
Role & responsibilities Knowledge of Dealer Management Software ( Pre Sales , Sales, Spares, Service, Warranty, CRM etc. Module) Provide end-user support to end users via email, phone, web, and in person Troubleshoot software and identify root causes of software problems • Analyze software related issues and propose solutions Fix software problems and test (verify) solutions prior to implementing them Obtain and log customer feedback for the purpose of process improvement Document software support activities thoroughly, accurately, and in a timely manner Review work log, customer feedback periodically with supervisor and other analysts and technicians, to identify and act on opportunities for improvement. Provide Training to Dealer Team and Field Staff etc. Preferred candidate profile Bachelor Degree in Computer Science or Computer Engineering. A bachelors degree in computer science or computer engineering is required, as is minimum 1+ years of experience in software design, testing, troubleshooting and/or implementations. Must work well independently or as part of a team of software analysts and support technicians. Good communication skills and the ability to work well with people at all levels (technical, non-technical, etc.) are essential. Strong analytical and problem solving skills are a must.
Posted 1 week ago
1.0 - 4.0 years
4 - 5 Lacs
Pune, Mumbai (All Areas)
Hybrid
Role & responsibilities Analyze problem tickets, identify the root cause, and implement appropriate solutions or workarounds. Assist users in understanding and utilizing the application effectively. Provide training, guidance, and troubleshooting assistance to ensure users can make the most of the software. Perform routine maintenance tasks such as application updates, patches, and configuration changes to ensure optimal performance and security. Create and maintain documentation related to application support processes, known issues, and solutions. Work closely with cross-functional teams such as developers, quality assurance, and infrastructure teams to address complex issues and implement enhancements or bug fixes. Respond to and resolve incidents within agreed-upon service level agreements (SLAs). Prioritize and escalate issues as necessary, ensuring timely resolution. Monitor application performance, identify bottlenecks, and propose Preferred candidate profile With your amazing 2 to 4 years of product support experience, displaying your history of producing excellent results. Knowledge of SQL/ Database languages, scripting, or query languages may be required, depending on the applications supported. Excellent problem-solving and analytical abilities to diagnose and resolve complex technical issues. Ability to work independently and collaboratively in a fast-paced environment. Experience with incident management systems, ticketing systems, or IT service management (ITSM) tools is a plus.
Posted 1 week ago
1.0 - 5.0 years
5 - 14 Lacs
Bengaluru
Hybrid
As a Technical Solution Analyst, your role involves conducting investigations on front-end applications. This includes capturing information, applying fix tools, shadowing end users, and testing workflows internally and externally. Backend techniques to be used, including gathering log files, querying tables, updating database fields, and cycling servers. Effective verbal and written communication with clients and internal collaborators. Documentation of notes, activities, resolutions, and knowledge articles throughout the investigation lifecycle. By prioritizing work based on severity. You'll strike a balance between client and business needs. Collaborating among and across teams ensures that issues are addressed by the appropriate individuals. We require the candidate be efficient in SQL. Basic Qualifications: A minimum of four years of related work experience and a bachelor's degree, including: An academic qualification in computer engineering, computer science, information systems, software engineering, or a related field. Preferred Qualifications: 1 to 5 years of experience in application support, client/customer support, incident management, problem management, and change management. Knowledge of SQL. Readiness to work during the shift from 5:30 PM to 2:30 AM IST. Outstanding interpersonal abilities and adept at efficient communication with collaborators across various regions of the globe. Prospective employees need to be ready to work different shifts and provide on-call support.
Posted 2 weeks ago
2.0 - 7.0 years
5 - 14 Lacs
Bengaluru
Work from Office
Description: As a Technical Solution Analyst, your role involves conducting investigations on front-end applications. This includes capturing information, applying fix tools, shadowing end users, and testing workflows internally and externally. Backend techniques to be used, including gathering log files, querying tables, updating database fields, and cycling servers. Effective verbal and written communication with clients and internal collaborators. Documentation of notes, activities, resolutions, and knowledge articles throughout the investigation lifecycle. By prioritizing work based on severity. You'll strike a balance between client and business needs. Collaborating among and across teams ensures that issues are addressed by the appropriate individuals. We require the candidate be efficient in SQL. Responsibilities Basic Qualifications: A minimum of four years of related work experience and a bachelor's degree, including: An academic qualification in computer engineering, computer science, information systems, software engineering, or a related field. Preferred Qualifications: 2+years of experience in application support, client/customer support, incident management, problem management, and change management. Knowledge of SQL. Readiness to work during the shift from 5:30 PM to 2:30 AM IST. Outstanding interpersonal abilities and adept at efficient communication with collaborators across various regions of the globe. Prospective employees need to be ready to work different shifts and provide on-call support.
Posted 2 weeks ago
1.0 - 5.0 years
6 - 10 Lacs
Mumbai Suburban, Navi Mumbai, Mumbai (All Areas)
Work from Office
1 to 5 years of experience in Application Support Strong understanding of application architecture, databases (SQL), and troubleshooting techniques Familiarity with ticketing tools (JIRA, ServiceNow,BMC) Provide support to end-users when needed Required Candidate profile Provide day-to-day technical support for applications,resolve issues within defined SLAs. Hands-on experience supporting web-based applications, troubleshooting technical issues. Perks and benefits To be disclosed post interviews
Posted 2 weeks ago
0.0 - 5.0 years
4 - 9 Lacs
Chennai
Remote
Performing analyses on software application functionality and suggesting improvements. Ensuring effective front-end and back-end functionality of applications. Consulting with the software development team, internal users. Required Candidate profile Advanced knowledge of front-end and back-end programming languages, such as C++, Javascript, Python, and Ruby. Ability to manage code migration, document configuration changes, and monitor performance Perks and benefits Flexible Work Arrangements.
Posted 2 weeks ago
0.0 - 1.0 years
1 - 3 Lacs
Mumbai Suburban, Mumbai (All Areas)
Hybrid
Professional Attributes 0-1 years experience in application support on Asp.Net, SQL Should be able to write queries for extracting data using joins Deployment of products and patches for new projects and/or change requests Interact with stakeholders and provide regular status updates on call logs to onsite and offshore project co-ordinators Interact and Follow up with offshore support team for ticket closure within SLA Provide daily status updates and timesheets to onsite and offshore project co-ordinators Ready to work in shifts Ready to work on holidays during month ends and year end Knowledge Transfer / Training to stakeholders Personal Attributes Good communication skills Highly committed and able to work independently and as a team Positive attitude towards learning Deadline orientated and escalate in advance in case of delays Contribute towards improving quality, standardization and documentation for all changes and support activity Ability to remain calm in a fast paced and highly pressure environment
Posted 3 weeks ago
2.0 - 4.0 years
3 - 5 Lacs
Mumbai
Work from Office
Job title: Support Engineer Reportsto: Manager Duties and responsibilities Evaluate and prioritize Daily Issues of the Customers Act as the primary liaison between company and your customers Communicate and solve customers' problems via phone, email, live chat and face-to-face meetings Act as a consultant and offers solutions for customers' problems Provide bills for your services, writing SQL queries, Database designing Track and manage your work record Work with all internal groups, including support, sales, product development, and consulting Prepare accurate and timely reports Provide prompt and accurate feedback to customers Refer to internal database or external resources to provide accurate tech solutions Ensure all issues are properly logged Prioritize and manage several open issues at one time Follow up with clients to ensure their IT systems are fully functional after troubleshooting Prepare accurate and timely reports Document technical knowledge in the form of notes and manuals Maintain cordial relationships with clients Qualifications Proven work experience as a Technical Support Engineer, Support Engineer. BS degree in Information Technology, Computer Science or relevant field Good understanding of computer systems and other tech products Ability to diagnose and troubleshoot basic technical issues Familiarity with remote desktop applications and help desk software (eg. teamviewer,Zendesk) Excellent problem-solving and communication skills Ability to provide step-by-step technical help, both written and verbal Technical Skills Primary Skill sets • Javascript • HTML • CSS • SQL Experience ( Oracle/Sql Server/My Sql ) 1. Able to write Small SQL Scripts 2. Able to debug the SQL Scripts (procedure/ Functions/Trigger/Cursors) 3. Able to perform DDL/DML Scripts • Troubleshooting/ Debugging experience in any one of the platforms (Java/php/Nodejs/Pyhton) 1. Excellent debugging Skills both IE and Chorme 2. Using Developer tool 3. Good Analytical Skills to debug and fix the issue Secondary Skill sets • Node.js • Python • BI Tools like Birt/Node Red/Metabase/SSR are additional advantage Soft Skills Good Communication Skill Good Team Player/Contributor Sincere,Responsible Committed to Work Manage Timelines for deliveries and Issue as per TAT
Posted 3 weeks ago
3.0 - 6.0 years
12 - 22 Lacs
Pune
Hybrid
Product base company hiring for Application support engineer Skill- Sql, Powershell must Salary- Best in industry job location- Pune( hybrid)
Posted 3 weeks ago
1.0 - 3.0 years
0 - 3 Lacs
Chennai, Delhi / NCR, Mumbai (All Areas)
Work from Office
SQL support. Technical support Application support Production support Experience: 1+ Years
Posted 3 weeks ago
2.0 - 3.0 years
4 - 6 Lacs
Mumbai
Work from Office
30% Technical & 70% Customer Communication (On call & Email) Good understanding of web Services, API and IP based protocol Good understanding of network and firewall configuration Understanding Unix/Linux environment Understanding of PostgreSQL/MySQL Required Candidate profile Fluency in English Should be ready to give customer support over call. Flexible for rotational shifts (Including night shift) Linux experience is must SQL experience is must
Posted 1 month ago
4.0 - 8.0 years
1 - 5 Lacs
Navi Mumbai
Work from Office
company name=Apptad Technologies Pvt Ltd., industry=Employment Firms/Recruitment Services Firms, experience=4 to 8 , jd= Managing SQL Server databases Configuring and maintaining database servers and processes Monitoring systems health and performance Ensuring high levels of performance availability sustainability and security Analysing solving and correcting issues in realtime Providing suggestions for solutions Refining and automating regular processes tracking issues and documenting changes Providing 24x7 support for critical production systems Good Communication Skill , Title=MS SQL Support, ref=6566407
Posted 1 month ago
5.0 - 8.0 years
8 - 10 Lacs
Hyderabad
Work from Office
Role & responsibilities Company Overview: ZignaAI is focused on delivering innovative solutions that transform healthcare payment operational processes. We empower payers, providers and patients with AI powered software solution(s) that drive transparency in healthcare payment services. Built-in intelligence enabled machine learning algorithms deliver pre-billing payment accuracy solutions and avoid provider abrasion. We differ from traditional payment services solutions by resolving issues at root by ensuring accurate payments, automating processes, with nudges delivered to billing coders. Our innovative and scalable solutions cover Medicaid, Medicare and Commercial policies and deliver results in weeks. Opportunity Overview: Full-time position, in-office, Hyderabad. Were passionate about building software that solves problems. We count on our site reliability engineers (SREs) to empower users with a rich feature set, high availability, and stellar performance level to pursue their missions. We are searching for a composed and focuses on ensuring the reliability, performance, and availability of software systems and infrastructure. SREs are essentially DevOps engineers who specialize in building and maintaining robust systems that can handle real-time loads and user traffic. SREs are responsible for automating tasks, monitoring systems, and responding to incidents to ensure smooth operation. Required Qualifications: We are a startup and expect each team member to wear multiple hats, take initiative, and spot and solve problems. Monitoring and Incident Response: You are responsible for constantly monitoring system performance, detecting issues, and responding to incidents quickly to minimize downtime. Automation: Automate tasks related to system administration, deployment, and monitoring to improve efficiency and reduce human error. Identify opportunities for improving the product to reduce the error rate Infrastructure Management: Managing the underlying infrastructure, including servers, networks, and cloud resources, to ensure they are reliable and performant. Capacity Planning and Performance Optimization: Plan for future capacity needs and optimize system performance to handle increased loads. Collaboration and Communication: Working closely with development, operations, and other teams to ensure smooth deployments, releases, and overall system reliability. Must be able to communicate effectively with other teams and stakeholders. Key Skills and Requirements: Strong Coding Skills: Must be comfortable writing code, particularly for automation and monitoring tools. Problem-Solving Abilities: Must be able to diagnose and resolve issues quickly and efficiently. Experience with Automation Tools: Familiarity with tools like Ansible, Puppet, Docker, and Kubernetes is often expected. Preferred skills and qualifications Ability to program (structured and OOP) using one or more high-level languages, such as Python, Java, C/C++, Ruby, and JavaScript Experience with distributed storage technologies such as NFS, HDFS, Ceph, and Amazon S3, as well as dynamic resource management frameworks (Apache Mesos, Kubernetes, Yarn) Proactive approach to identifying problems, performance bottlenecks, and areas for improvement. Previous success in technical engineering is preferred. Coding experience beyond simple scripts. What are we looking for? Great attention to detail and effective communication skills (written and spoken) An analytical learning mind who is curious to learn new things Excellent problem solving and multitasking skills Preferred candidate profile
Posted 1 month ago
7.0 - 12.0 years
5 - 15 Lacs
Mumbai Suburban, Navi Mumbai, Mumbai (All Areas)
Work from Office
5+ years of experience in Application Production Support (technical and functional) Expertise on Linux and OS Expertise on Python/Shell scripting Architecture & Application integration in Open environment (Linux) with a strond drive to Cloud technologies ( Docker, Kubernetes, PaaS, micro-services/container). Requires good Knowledge to expertise on Cloud solutions. Confirmed skills on Kafka, MongoDB and PostgreSQL CI/CD : Strong knowledge of DevOps tool chain (integration tools and continuous deployment) is expected. Hands on knowledge in SQL Knowledge of Dynatrace Having technical and/or functional knowledge in Cash Management (instant payment, collecting and managing cash flows / clearing / swift / cutoff ) would be appreciated. Good to have ITIL certified – Good to have Resource should be comfortable in working shifts - morning/evening/general, on-call weekends and holidays Work with international teams/culture
Posted 1 month ago
3.0 - 6.0 years
4 - 8 Lacs
Coimbatore
Work from Office
Job Summary: We are seeking a dedicated and skilled Application Support Engineer with strong SQL expertise to join our dynamic team. The ideal candidate will provide technical support, resolve application issues, and ensure seamless system performance. This role requires proficiency in SQL, including the ability to write complex queries, stored procedures, and functions. Key Responsibilities: Provide Level 1 and Level 2 application support for internal and external clients. Investigate, troubleshoot, and resolve technical issues related to applications and databases. Develop and optimize SQL queries, stored procedures, and functions for data extraction, reporting, and troubleshooting. Collaborate with development teams to implement bug fixes, performance enhancements, and application updates. Monitor system performance, identify bottlenecks, and apply necessary optimizations. Ensure proper documentation of issues, resolutions, and updates for knowledge base maintenance. Provide training and guidance to end-users regarding application features and functionality. Required Skills and Qualifications: Bachelor's degree in Computer Science, Information Technology. Proven experience in SQL , including writing queries, stored procedures, functions, and performance tuning. Knowledge of database structures, normalization, and indexing strategies. Strong analytical and problem-solving skills with attention to detail. Excellent communication skills with the ability to interact with technical and non-technical stakeholders. Experience with incident management tools and support ticketing systems is a plus. Knowledge of .NET framework or other programming languages is an advantage.
Posted 1 month ago
2.0 - 4.0 years
4 - 7 Lacs
Hyderabad
Work from Office
• Complex problem-solving skills. • Knowledge of any SQL Database and ability to write the queries. • Knowledge of any Programming Language will be preferable. • Good written and verbal communication skills.
Posted 1 month ago
2.0 - 5.0 years
3 - 7 Lacs
Navi Mumbai
Work from Office
Role & responsibilities Provide timely and effective support for software applications used across the organization. Troubleshoot and resolve application incidents, issues, and requests logged by users. Analyze logs, error reports, and user feedback to diagnose and fix problems. Monitor application performance and availability using relevant tools and dashboards. Coordinate with development and infrastructure teams for escalations and fixes. Document troubleshooting steps, known errors, solutions, and FAQs for internal knowledge base. Participate in system upgrades, patch deployments, and release testing. Conduct root cause analysis (RCA) for recurring problems and recommend long-term solutions. Assist in onboarding and training users on application functionality when required. Adhere to ITIL practices for incident, problem, and change management. Participate in 24x7 on-call support rotation, if applicable. Preferred candidate profile Strong problem-solving and analytical thinking skills. Hands-on experience in SQL for data investigation and issue resolution. Familiarity with Windows/Linux OS environments. Understanding of APIs, integrations, and web services (REST/SOAP). Knowledge of scripting (e.g., Shell, Python) is a plus. Experience with monitoring/logging tools (e.g., Splunk, AppDynamics, Grafana). Familiarity with ticketing systems such as ServiceNow, Jira, or Zendesk. Strong communication and customer service skills.
Posted 1 month ago
0.0 - 4.0 years
6 - 16 Lacs
Chandigarh
Work from Office
Company Profile Priority Technology Holdings, Inc. (NASDAQ: PRTH), is headquartered in Alpharetta, Georgia USA. Our India office is located in Chandigarh, where our dynamic team builds state of the art, sophisticated Fintech products & solutions. We are an emerging payments powerhouse that offers a single unified platform for Banking & Payments powering modern commerce. Priority offers a unique family of products which integrate into SMB Payments, B2B Payments and Enterprise Payments to help businesses thrive. We are on a mission to offer an industry agnostic platform that enables businesses to collect, store and send money using various new age payment methods. Priority is an employee-first organisation and we continually strive to ensure their professional and personal success supported by employee friendly policies and a positive work environment built on mutual respect and professionalism. We offer a dynamic work environment, with continuous growth & learning opportunities. We believe in growing together and our people are the driving force behind our success. To support our rapid growth, we are seeking talented, motivated engineers to join our office in Chandigarh who will be part of a dynamic global team delivering and supporting technology infrastructure to meet the growth needs of the business. As an AS Engineer, you will collaborate with the Engineering and Development teams to ensure the designed product and service is fully operational with streamlined process and procedures for ongoing support and maintenance. Application Support Engineer will take ownership of resolving product issues through its life cycle and communication to multiple stakeholders. Engineers will ensure process adherence and focus on delivering Quality output.To be successful, you must be an excellent team player and self-motivated person who can carry out duties with minimal supervision. Requirements Work in production support shifts and off hour production emergencies. Monitoring the production environment and ensuring smooth functioning. Develop complex queries for analysis, monitoring and report generation. Analyzing, identifying root cause and resolving technical problems by understanding business operations, product features and technical solutions. Automating scheduled production processes. Testing and controlling the changes applied to the test and production Environment. Documenting of all processes, as appropriate. Perform level of effort estimates for assigned tasks and change orders. Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Train Junior Engineers and other members of the Application Team. Benefits 5 Days Working One Complimentary Meal per Day Internet Reimbursement Gym Reimbursement Group Medical Insurance Mental Health support benefits Relocation Assistance (if Applicable)
Posted 1 month ago
2.0 - 4.0 years
5 - 8 Lacs
Hyderabad, Bengaluru
Work from Office
ROLES AND RESPONSIBILITIES Set up workstations with computers and necessary peripheral devices (routers, printers etc.) Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality. Install and configure appropriate software and functions according to specifications. Develop and maintain local networks in ways that optimize performance. Ensure security and privacy of networks and computer systems. Provide orientation and guidance to users on how to operate new software and computer equipment. Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.) Maintain records/logs of repairs and fixes and maintenance schedule. Identify computer or network equipment shortages and place orders. Displays understanding of duties & org policies and procedures. QUALIFICATIONS & SKILLS REQUIRED Certification as IT Technician will be an advantage (e.g., CompTIA+, Microsoft Certified IT Professional) Good knowledge of internet security and data privacy principles Negotiation skills Communication skills Interpersonal skills
Posted 1 month ago
1.0 - 6.0 years
5 - 15 Lacs
Bengaluru
Work from Office
Role & responsibilities Short Description Join our team as a Technical Solutions Analyst III, where you will troubleshoot complex front-end and backend issues, collaborate with cross-functional teams, and deliver exceptional support to ensure a seamless client experience. Description As a Technical Solutions Analyst III, you will be responsible for investigating issues in front-end applications by capturing relevant information, using diagnostic tools, shadowing end users, and testing workflows both internally and externally. You will also perform backend troubleshooting using techniques such as log file analysis, SQL queries, database field updates, and server cycling. Clear and effective communicationboth verbal and writtenwith clients and internal teams is essential. You will document investigation notes, actions taken, resolutions, and create knowledge articles throughout the lifecycle of each issue. You will prioritize tasks based on severity, balancing client expectations with business needs. Collaboration across teams is key to ensuring timely and accurate issue resolution by the right stakeholders. Proficiency in SQL is required. Career Level: IC1/IC2/IC3 Responsibilities Basic Qualifications: Bachelors degree in Computer Science, Information Systems, Software Engineering, or a related field Minimum of 1 years of relevant experience Preferred Qualifications: 1+ years of experience in application support, client/customer support, incident management, problem management, and change management Strong knowledge of SQL The candidate should ideally have experience with Millennium, though it is not mandatory. Willingness to work the 5:30 PM 2:30 AM IST shift Excellent interpersonal skills and the ability to communicate effectively with global teams. Flexibility to work in different shifts and provide on-call support as needed. We welcome and encourage candidates from all backgrounds to apply. Qualifications: Technical Support Troubleshooting SQL (Structured Query Language) Incident Management
Posted 1 month ago
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