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Sandisk
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Specialist 2, Customer Operations

Specialist 2, Customer Operations

2 - 5 years

|

12 - 16 Lacs

Bengaluru

Posted:1 day ago| Platform:

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Skills Required

Customer life cycle management Business administration Analytical skills Operational excellence Customer satisfaction Customer service Management Customer experience Continuous improvement CRM

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are seeking a dedicated Specialist 2, Customer Operations to join our team in Bengaluru, India. In this role, you will be a key player in delivering exceptional customer experiences and driving operational excellence within our customer operations department.

Manage complex customer inquiries and issues, providing timely and effective solutions
Analyze customer feedback and data to identify trends and recommend process improvements
Collaborate with cross-functional teams to enhance customer satisfaction and loyalty
Develop and implement strategies to optimize customer operations workflows
Mentor and support junior team members, fostering a culture of continuous improvement
Create and maintain documentation for customer service processes and best practices
Participate in special projects aimed at improving overall customer experience
Monitor and report on key performance indicators (KPIs) related to customer operations

Qualifications

2-5 years of experience in customer operations or a related field
Exceptional customer service skills with a strong focus on empathy and problem-solving
Excellent verbal and written commun

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