20503 Customer Satisfaction Jobs - Page 8

Job Summary We are looking for enthusiastic and customer-focused individuals to join our Domestic Voice Process team. The role involves handling customer queries efficiently, providing accurate information, and ensuring a high level of customer satisfaction. Roles and Responsibilities Handle inbound customer calls and resolve queries professionally Provide accurate information about products and services to customers Maintain call and case logs as per process requirements Ensure customer satisfaction by providing timely and effective support Escalate unresolved issues to the concerned departments Required Skills & Qualifications Minimum graduate (any stream) Experienced candidates can apply ...

Undergraduate or graduate candidates can apply Freshers and experienced candidates are eligible Excellent English communication skills are required Roles and Responsibilities Provide prompt and efficient responses to customer questions via phone, email, chat, and social media Address and resolve customer complaints or concerns professionally and in a timely manner Maintain thorough knowledge of company products and services to answer customer queries effectively Ensure high levels of customer satisfaction by delivering quality support

PURPOSE OF THE ROLE Provide Analysis & Design model (High Level Design) / Architecture and a direction for a projectOwn Analysis & Design model (HLD) or architecture of a projectEnsure quality of technical deliverables of a project KEY RESPONSIBILITIES AND ACCOUNTABILITIES 1. Interact with business and technical stakeholders to understand requirements, challenges and expectations 2. Understand the customer and end user requirement (both explicit and implicit) 3. Ensure quality of deliverables to the satisfaction of the customer and end user expectation 4. Support functional requirements gathering. 5. Ensure all the non-functional requirement is captured 1. Understanding requirements of the p...

PURPOSE OF THE ROLE Provide Analysis Design model (High Level Design) / Architecture and a direction for a project Own Analysis Design model (HLD) or architecture of a project Ensure quality of technical deliverables of a project KEY RESPONSIBILITIES AND ACCOUNTABILITIES 1. Interact with business and technical stakeholders to understand requirements, challenges and expectations 2. Understand the customer and end user requirement (both explicit and implicit) 3. Ensure quality of deliverables to the satisfaction of the customer and end user expectation 4. Support functional requirements gathering. 5. Ensure all the non-functional requirement is captured 1. Understanding requirements of the pro...

PURPOSE OF THE ROLE Provide Analysis Design model (High Level Design) / Architecture and a direction for a project Own Analysis Design model (HLD) or architecture of a project Ensure quality of technical deliverables of a project KEY RESPONSIBILITIES AND ACCOUNTABILITIES 1. Interact with business and technical stakeholders to understand requirements, challenges and expectations 2. Understand the customer and end user requirement (both explicit and implicit) 3. Ensure quality of deliverables to the satisfaction of the customer and end user expectation 4. Support functional requirements gathering. 5. Ensure all the non-functional requirement is captured 1. Understanding requirements of the pro...

We are looking for a highly skilled and experienced Quality Coordinator to join our team in Domestic. The ideal candidate will have a strong background in quality assurance and excellent communication skills. Roles and Responsibility Coordinate with cross-functional teams to ensure high-quality service delivery. Develop and implement quality control processes to enhance customer satisfaction. Conduct regular audits to identify areas for improvement and provide feedback to team members. Collaborate with the training team to develop and deliver quality training programs. Analyze data to identify trends and opportunities for quality improvement. Implement corrective actions to address quality i...

We are looking for a skilled Team Leader Operations to join our team in the international sector. The ideal candidate will have 2-5 years of experience and be based in India. Roles and Responsibility Lead and manage a team of operations professionals to achieve business objectives. Develop and implement process improvements to increase efficiency and productivity. Collaborate with cross-functional teams to resolve issues and enhance customer satisfaction. Analyze performance metrics and provide feedback to team members. Ensure compliance with company policies and procedures. Identify and mitigate risks to ensure smooth operations. Job Requirements Proven experience in a team leadership role,...

Roles and Responsibility Lead and manage a team of operations professionals to achieve business objectives. Develop and implement process improvements to increase efficiency and productivity. Collaborate with cross-functional teams to resolve operational issues and enhance customer satisfaction. Analyze performance metrics and provide feedback to team members for improvement. Ensure compliance with company policies and procedures. Identify and mitigate risks to ensure seamless operations. Job Requirements Proven experience as a Team Leader or similar role in a BPO/Call Centre environment. Strong knowledge of domestic BPO/Call Centre operations and processes. Excellent leadership, communicati...

Roles and Responsibility Manage and lead a team of customer support agents to achieve high levels of customer satisfaction. Develop and implement effective training programs to enhance agent skills and knowledge. Monitor and evaluate agent performance, providing feedback and coaching as needed. Collaborate with other teams to resolve complex customer issues and improve overall customer experience. Analyze customer feedback and suggest improvements to processes and procedures. Ensure compliance with company policies and procedures. Job Requirements Proven experience in customer service and leadership, with a minimum of 2 years of experience. Strong communication and interpersonal skills, with...

Roles and Responsibility Manage and oversee daily operations to ensure efficiency and productivity. Develop and implement strategies to improve operational performance and customer satisfaction. Lead and motivate a team of professionals to achieve their goals. Analyze data and metrics to identify areas for improvement and optimize processes. Collaborate with cross-functional teams to achieve business objectives. Ensure compliance with company policies and procedures. Job Requirements Proven experience as a Team Leader in a BPO/Call Centre environment. Strong knowledge of operational management and leadership principles. Excellent communication, interpersonal, and problem-solving skills. Abil...

PURPOSE OF THE ROLE Provide Analysis & Design model (High Level Design) / Architecture and a direction for a project Own Analysis & Design model (HLD) or architecture of a project Ensure quality of technical deliverables of a project KEY RESPONSIBILITIES AND ACCOUNTABILITIES 1. Interact with business and technical stakeholders to understand requirements, challenges and expectations 2. Understand the customer and end user requirement (both explicit and implicit) 3. Ensure quality of deliverables to the satisfaction of the customer and end user expectation 4. Support functional requirements gathering. 5. Ensure all the non-functional requirement is captured 1. Understanding requirements of the...

PURPOSE OF THE ROLE Provide Analysis & Design model (High Level Design) / Architecture and a direction for a projectOwn Analysis & Design model (HLD) or architecture of a projectEnsure quality of technical deliverables of a project KEY RESPONSIBILITIES AND ACCOUNTABILITIES 1. Interact with business and technical stakeholders to understand requirements, challenges and expectations 2. Understand the customer and end user requirement (both explicit and implicit) 3. Ensure quality of deliverables to the satisfaction of the customer and end user expectation 4. Support functional requirements gathering. 5. Ensure all the non-functional requirement is captured 1. Understanding requirements of the p...

PURPOSE OF THE ROLE Provide Analysis & Design model (High Level Design) / Architecture and a direction for a projectOwn Analysis & Design model (HLD) or architecture of a projectEnsure quality of technical deliverables of a project KEY RESPONSIBILITIES AND ACCOUNTABILITIES 1. Interact with business and technical stakeholders to understand requirements, challenges and expectations 2. Understand the customer and end user requirement (both explicit and implicit) 3. Ensure quality of deliverables to the satisfaction of the customer and end user expectation 4. Support functional requirements gathering. 5. Ensure all the non-functional requirement is captured 1. Understanding requirements of the p...

PURPOSE OF THE ROLE To plan & execute high quality, on-time and on-budget delivery of assigned projects.To ensure customer satisfaction through delivery excellence.To ensure efficacy of customer communication & reporting. KEY RESPONSIBILITIES AND ACCOUNTABILITIES 1. Plan and track project timelines and milestones using appropriate tools.2. Ensure project level customer satisfaction targets are met3. Plan & execute deliverables within schedule, cost and quality4. Proactive communication & timely response to customers5. Proactively manage changes in project scope, identify potential crises, and devise contingency plans 1. Estimate the resources needed to achieve project goals.2. Plan & track d...

Resolve client queries & assess their needs to achieve satisfaction Build sustainable relationships and trust with customer Provide accurate, valid and complete information Required Candidate profile Excellent English Communication UG/Grad/PG Fresher/Exp. Rotational Shifts ( 24*7) Work from office Immediate joiners only Candidate should be available for face to face interview

International process- VOICE/ CHAT !! Handle customer complaints, queries. Provide appropriate solutions and alternatives. CAB facilities with 5 days working Excellent English Communication. Required Candidate profile UG/Grad/PG Fresher/Experienced Rotational Shifts WORK FROM OFFICE Immediate joiners Candidate should be comfortable for face to face interview. 5 Day working.

International / Domestic voice process Dealing with customer issues and churning out an easy-to-follow solution Handling customer concerns through Inbound and outbound calls 5 days working Required Candidate profile Immediate joiners Excellent English Communication (must) Graduate/PG Undergrad with 6 months of experience (DOCUMENTED) Fresher/Experienced both can apply Must be flexible with rotational shifts

Handle international customer call & resolve queries Comfortable with rotational shift Provide exceptional customer service Ensure customer satisfaction Collaborate with team members to achieve. Required Candidate profile UG/Grad/PG all can apply Excellent English communication Experience in customer support (at least 3-6 Months or 1 Year) Banking & BPO sector experience eligible Comfortable with rotational shift

Resolve customer complaints brought to your attention Handle customer complaints, provide appropriate solutions and alternatives within the time limits... Required Candidate profile Professional in conduct/behavior, appearance & communication Excellent verbal communication skills in English Grad/UG/Fresher/Experience both can apply Immediate joiner Flexible with rotational shi

We are looking for enthusiastic and customer-focused individuals to join our team as Customer Support Executives. This is an excellent opportunity for individuals who want to build a career in customer service. Freshers Experience both can apply. Required Candidate profile Excellent verbal and written communication skills in English Comfortable in rotational and night shift. Relocation bonus 5 day working.

International voice process Dealing with customer issues and churning out an easy-to-follow solution Required Candidate profile Handling customer concerns through Inbound and outbound calls Role: Customer Service Industry Type: BPM / BPO Department: Customer Success,Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success, Service & Operations - Other

Dealing with customer issues and churning out an easy-to-follow solution Handling customer concerns through Inbound and outbound calls Voice Process 5 days working Rotational shifts Unlimited incentives Allowance Bonus Cab Required Candidate profile Excellent English Communication (must) Undergrad with 6 months of experience (DOCUMENTED) Fresher/Experienced both can apply

International / domestic voice process- As a CSE you will be the first point of contact for customers, handling inquiries providing solutions, and ensuring a high level of satisfaction. Required Candidate profile Grad/UG/Fresher/Experienced all can apply Must be flexible with rotational shifts Good Communication Languages: Hindi, English, Punjabi, Assamese, Tamil, Telugu

Responding to customer inquiries and resolving problems Ensuring customer satisfaction and maintaining a high level of customer service Collaborating with other departments to resolve customer issues Required Candidate profile Good Comminution Skills Grad & UG Both can apply Leadership skills Immediate joiner

Efficiently handling inbound and outbound calls from International customers Ensuring the customer has a positive experience with the company Fostering a healthy relationship between the client and the customer Required Candidate profile Excellent English communication UG/ Grad/ PG Fresher/experienced both can apply Rotational shift Work from office only Immediate joiners only