3159 Customer Satisfaction Jobs - Page 11

Job Title Account Executive- Imaging System- Japiur Job Description At Philips, we provide equal opportunities to all our employees and to all eligible applicants for employment in our company , irrespective of age, color, disability, nationality, race, religion, gender, sexual orientation (LGBTQ +), and all aspects that make individuals unique. Encouraging diversity and fostering inclusion are key to our mission of improving the lives of 2.5 billion people a year by 2030 through meaningful innovation. We have fair, transparent, and clear employee policies which promote diversity and equality, in accordance with currently applicable law. For, we believe that life is better when #youareyou.well-being needs. Business title: Account Manager - Imaging System Location : Surat Role Overview: Responsible for the sales in a defined territory Achieves set targets, manages distributors, dealers, prescribing physicians and end users. Develops and Maintains relationship with all the key customers. Illustrative Responsibilities: Responsible for the management of sales to a defined region. Achievement of pre-defined sales volumes and profit goals as per OP Gain and maintain market information and knowledge in order to obtain and maintain the targeted market share in assigned product category Improvement of sales at existing customers, improvement of customer satisfaction. Develops business relationships with medical distributors and dealers and physicians and other hospital authorities in the establishment or expansion of markets in targeted Region. Maintains up to date records of sales activities by distributors and actively works to help dealers increase sale of company products to meet defined objectives. Maintains and informs competition information and other relevant market information on regular basis. Maintains excellent knowledge of company products. The incumbent is expected to have a full understanding and knowledge of Company people and processes as they Relate to customer service, Products, Programs, and Technical support, product financing and shipping. Also responsible for creating mutually beneficial outcomes by helping our customers differentiate themselves and grow their businesses while maintaining acceptable profitability for Company Minimum requirements : Education Any Graduate - Full Time (Preferably BE / Any Science graduation) MBA/PGDM - Preferred. Strong experience with monitoring products, Experience: 8 to 10 years of Sales experience in medical equipments. Relevant experience with hospital monitoring products Competencies: Results & Performance Driven Collaboration & Teaming Self-Awareness & Adaptability

Responsibilities: * Manage customer queries via phone, email & chat * Maintain high client satisfaction ratings * Provide exceptional customer service * Handle complaints professionally * Collaborate with sales team on solutions

Job Description Summary Responsible for wing-to-wing execution of technical projects to deliver high quality outcomes to internal and/or external customers. Partners with functional owner to define requirements. Works with technical team internal and external to the initiative to ensure outcomes delivery on time, within scope and budget and of desired quality. Ensures project management practices are followed and improved as needed. . Job Description Roles and Responsibilities In this role, you will: Collaborate with business and functional partners and technology leadership in specifying requirements Drive technology discussion and strategy in line with business needs Define execution plan and approach based on project scope, expected timeline and available budget/resources Facilitate convergence of functional and technical knowledge Work with technical team often comprising of members of separate organizations to coordinate day-to-day execution as per outlined plan Cooperate with and manage external vendors as required Ensure pre-defined project management processes and practices are followed. Drive simplification and improvement as necessary Support execution team with resolution of roadblocks and interdependencies. Partner with technical and functional teams external to the project to ensure their tasks are completed as required Manage project risks, scope changes and other non-standard events throughout the life of the project Manage stakeholder communication and progress reporting Ensure quality of deliverables is verified and matching stakeholder expectations Track project outcomes realization and customer satisfaction levels through established metrics against service level. Ensure lessons learned are collected Education Qualification Bachelors Degree in with 10+ years of relevant experience. Desired Characteristics Collaborates well with others to solve problems and actively incorporates input from various sources Experience working with others on a global basis Applies knowledge to coach and mentor others Demonstrated customer focus evaluates decisions through the eyes of the customer, builds strong customer relationships, creates processes with customer viewpoint and partners with customers to help shape their future initiatives Excellent analytical and strong problem solving skills -communicates in a clear and succinct manner and effectively evaluates information / data to make decisions, anticipates obstacles and develops plans to resolve, creates actionable strategies and operational plans Change oriented actively generates process improvements, champions and drives change initiatives, confronts difficult circumstances in creative ways, balances multiple and competing priorities and executes accordingly PMP, ScrumMaster or related Project Management certifications Inclusion and Diversity We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership always with unyielding integrity. Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you d expect from an organization with global strength and scale, and you ll be surrounded by career opportunities in a culture that fosters care, collaboration and support. #LI-RS1 #Hybrid Relocation Assistance Provided: No

Medybiz Pharma is looking for Project Managers to join our dynamic team and embark on a rewarding career journey Coordinating with cross-discipline team members to make sure that all parties are on track with project requirements, deadlines, and schedules. Meeting with project team members to identify and resolve issues. Submitting project deliverables and ensuring that they adhere to quality standards. Preparing status reports by gathering, analyzing, and summarizing relevant information. Establishing effective project communication plans and ensuring their execution. Facilitating change requests to ensure that all parties are informed of the impacts on schedule and budget. Coordinating the development of user manuals, training materials, and other documents as needed to enable successful implementation and turnover of the process or system to the clients. Identifying and developing new opportunities with clients. Obtaining customer acceptance of project deliverables. Managing customer satisfaction within the project transition period. Conducting post-project evaluation and identifying successful and unsuccessful project elements.

Rightmove Technologies Pvt. Ltd. is looking for Project Manager-ASP .Net to join our dynamic team and embark on a rewarding career journey Coordinating with cross-discipline team members to make sure that all parties are on track with project requirements, deadlines, and schedules. Meeting with project team members to identify and resolve issues. Submitting project deliverables and ensuring that they adhere to quality standards. Preparing status reports by gathering, analyzing, and summarizing relevant information. Establishing effective project communication plans and ensuring their execution. Facilitating change requests to ensure that all parties are informed of the impacts on schedule and budget. Coordinating the development of user manuals, training materials, and other documents as needed to enable successful implementation and turnover of the process or system to the clients. Identifying and developing new opportunities with clients. Obtaining customer acceptance of project deliverables. Managing customer satisfaction within the project transition period. Conducting post-project evaluation and identifying successful and unsuccessful project elements.

Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities. Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today s competitive landscape.

We are seeking a seasoned enterprise software sales leader with over 12 years of experience, specializing in SAP solutions. The ideal candidate will drive strategic sales initiatives across the West and South regions, leveraging deep expertise in SAP offerings to build strong client relationships and consistently exceed revenue targets. Key Responsibilities: Drive sales growth for SAP solutions, including S\/4HANA, SAP Grow, SAP CX, and SAP BTP across West and South India. Develop and execute effective sales strategies aligned with business goals. Identify and pursue new business opportunities, expanding the client base in the assigned regions. Build and maintain trusted advisor relationships with key stakeholders across mid-sized and large enterprises. Deliver compelling presentations, demos, and value propositions to clients. Collaborate with internal teams to ensure seamless delivery and customer satisfaction. Mentor junior sales professionals and contribute to team development. Key Requirements: Minimum of 12 years of enterprise software sales experience, with a strong focus on the SAP ecosystem. Deep knowledge of SAP offerings, including: SAP S\/4HANA Intelligent ERP suite. SAP Grow Solutions for mid-sized enterprises. SAP CX Customer Experience solutions (Marketing, Sales, Service, Commerce). SAP BTP Business Technology Platform for integration and innovation. Proven track record of exceeding sales targets and driving revenue growth. Excellent communication, presentation, and negotiation skills. Strong professional network across West and South India. Experience in team management and mentoring is a plus.

ICE is a member of the Fortune 500 and a leader in financial technology, owning and operating exchanges and clearing houses for financial and commodity markets, including futures, equities, options, energy, and credit, as well as the New York Stock Exchange. EUC plays a part in helping all teams do their jobs better, and we collaborate with our technology leaders as they transform the world s financial markets. Intercontinental Exchange is seeking a motivated End User Computing Engineer to be part of a global team responsible for supporting and advancing our global corporate computing environment. ICE s End User Computing group has reach into every aspect of our fast-paced, dynamic company, using cutting-edge technology and tools to provide for the needs of our users and the company. The ideal candidate is technically proficient and carries an eager attitude, thorough professionalism, and solid communication skills. Responsibilities Be part of a matured and experienced Global End User Computing team, balance technical problem-solving, customer service, and collaboration to ensure that the users throughout the organization can access and utilize the hardware and software they need for work. Demonstrates a sense of urgency - Takes ownership of Incidents/ Requests and provides smart resolution so that the end user productivity is not impacted. Finds creative solutions - Improves processes and share innovative ideas. Is clear and accurate in verbal and written communication - Listens to peers and supports employees - Follows directions and provides useful feedback. 24x7 support coverage, hence candidate should be comfortable working in shifts including weekends. Provide end user hardware, software, network, and server support for mostly Windows and some Mac devices Receive and manage incoming queries (Incidents/Requests) from users, via chat, emails & web tickets, also if required call end users. Use experience and good judgement to prioritize issues appropriately and escalate when necessary Focus on customer satisfaction, while interaction with the users and working on the queries. Maintain users, groups, and distribution lists Provision and troubleshoot file and print servers on the network Install/ uninstall, repair, update Windows 10 software. Provide support in configuring and setting up Apple, Android, and other mobile devices Basic experience in troubleshooting VDI environment. End-user VPN related connectivity resolution. Mentors other EUC Analysts in groups and individually Effectively documents and publishes role and team responsibilities and repeatable processes Takes initiative to learn and perform Senior EUC Analysts core duties Desirable Knowledge and Experience College degree in Engineering, MIS, CIS, or related discipline 3+ years hands-on experience in a technical support/ Service Desk/ End User Computing Environment. Familiarity with Service management tools, Active Directory and End point management tools Knowledge on Windows & Mac operating systems

Customer Success Manager - Navishaa.com - A Cloud Integration Company Customer Success Manager Customer Success Manager Job Summary: We are looking for a passionate and experienced Customer Success Manager to join our team. The ideal candidate will be responsible for ensuring our customers achieve their desired outcomes and maximize the value of our products and services. This role involves building strong relationships with clients, providing proactive support, and driving customer retention and expansion. Key Responsibilities: Customer Relationship Management: Build and maintain strong, trusted advisor relationships with key stakeholders and decision-makers. Understand customer goals, challenges, and expectations to deliver personalized support and solutions. Onboarding and Adoption: Lead the onboarding process for new customers, ensuring a smooth transition and successful implementation of our products or services. Educate customers on best practices and use cases to drive product adoption and value realization. Customer Advocacy: Act as the voice of the customer within the organization, advocating for customer needs, feedback, and feature requests. Collaborate with cross-functional teams (e.g., sales, product, support) to address customer issues and enhance the customer experience. Renewals and Expansion: Proactively monitor customer health and engagement to identify risks and opportunities for renewal and expansion. Work closely with the sales team to drive upsell and cross-sell opportunities based on customer needs and usage patterns. Customer Success Metrics: Define and track key metrics (e.g., Net Promoter Score, customer satisfaction, renewal rate) to measure and improve customer success outcomes. Prepare and present regular reports on customer success activities and outcomes to leadership. Continuous Improvement: Stay updated with industry trends, best practices, and technology advancements in customer success management. Recommend and implement process improvements to enhance customer satisfaction and retention. Qualifications: Education: Bachelor s degree in Business Administration, Marketing, Communications, or related field. Experience: 3+ years of experience in customer success, account management, or a similar client-facing role. Proven track record of managing customer relationships and driving customer retention and expansion. Skills and Competencies: Strong interpersonal and communication skills, with the ability to build rapport and trust with customers. Excellent problem-solving and analytical skills, with a data-driven approach to decision-making. Ability to manage multiple priorities and thrive in a fast-paced environment. Knowledge of CRM software (e.g., Salesforce, HubSpot) and customer success tools is a plus. Preferred Qualifications: Experience in the technology industry or with SaaS products. Certification in customer success or account management (e.g., Customer Success Manager Certification). Familiarity with customer success methodologies (e.g., Customer Success Playbooks). how can we help you? We help our customers gain maximum benefits and reduce cost to IT by providing them cost-effective cloud and business suite services.

Business Development Associate sales pune fulltime Undergraduate 0 - 0 About the Role We are looking for a passionate and results-driven Business Development Associate to join our high-growth team! In this strategic role, you ll identify market opportunities, drive revenue through smart sales strategies, build and maintain client relationships, and collaborate across teams to fuel business expansion. With over 1+ years of experience in sales or business development, you should be a strong communicator, skilled negotiator, and data-driven thinker who thrives in a fast-paced, target-oriented environment. Knowledge of CRM tools, digital sales techniques, and the stock market is a plus. Join us for a rewarding career with a competitive salary, performance-based incentives, fast-track growth opportunities, and a dynamic, collaborative work culture where your impact truly matters. Apply now and take your business development career to the next level! Requirements Education: A Bachelor s degree is required (MBA is a plus!). Communication: You re fluent in English, a persuasive communicator, and confident in both spoken & writteninteractions. Sales Drive: You have a hunter mindset excelling at handling objections, closing deals, and meeting targets. Organizational Skills: You thrive in fast-paced environments, manage multiple conversations effectively, and always stay ahead. Experience: 1+ years in sales is preferred having EdTech sales experience is a BIG bonus! Responsibilities Telecalling & Lead Engagement: Make outbound calls to potential learners, follow up on leads, and build relationships that turn interest into enrollment. Consult & Guide: Understand students aspirations and recommend tailored learning solutions that match their career goals Master the Product: Become an expert in our courses know the curriculum, benefits, and pricing inside out so you can confidently advise students. Own the Sales Process: Take charge of the entire sales cycle, from first contact to deal closure, ensuring a seamless and rewarding experience for every learner. Build Lasting Relationships: Create meaningful connections with students, helping them navigate their upskilling journey and ensuring customer satisfaction. Benefits Be a Part of Our Expansion! Join a new office and new team, shaping our success from the ground up. Unlimited Earning Potential. Fast-Paced Growth: Be part of a rapidly scaling 100 Cr+ EdTech leader that is shaping the future of AI-driven education in India. Career Acceleration: We invest in your growth mentorship, learning opportunities, and rapid career progression. Dynamic Work Culture: Work alongside industry leaders and high-energy teams who are as passionate about success as you are. Impact & Purpose: Help working professionals upskill, grow, and achieve their career dreams while building an amazing career yourself! Application Process We are excited to meet you! Heres what you can expect during the application process: Submit Application Go ahead and share us your CV and application. Application review Your application will be reviewed by our HR team. Telephonic round You will be having a brief discussion with our HR over the call. Cuture Fitment We will have a HR round of discussion with you to understand your profile better. Sales round Our senior sales team will assess your technical skills as per our organization needs. Selection If selected we will notify you verbally Offer roll out We will be rolling you out the offer to you within 48 hours of your selection We appreciate your interest in joining House of Edtech. If you have any questions about the application process, feel free to reach out to us at .

At Electrolux, as a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living. Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together. Join us in our exciting quest to build the future home. All about the role: You will be responsible for Business expansion: Adding new Key accounts and expanding in existing Key Accounts as a Key Accounts Manager, Modern Trade What you ll do: Plan and execute channel sales strategy and ensure the LFR targets, profit targets, maintain margins, and control expenses as detailed in budgets and business plans. Monitor customer, market, and competitor activities and provide feedback to marketing and develop strategies accordingly. Ensure that overheads, costs, and expenses are minimized by carefully controlling and utilizing all resources effectively. Actively set out to achieve and exceed dealership objectives for market penetration. Develop and maintain relationships with new and existing partners and channels. Enable sales employees to achieve targets and maintain the highest level of customer satisfaction through programs, schemes, etc. Develop channel sales plans and strategies for building/maintaining a robust channel sales pipeline and moving key opportunities through the sales cycle in the LMB channel Drive sell-through & sell-out through partner schemes, rebate programs, etc. Who are you: Modern Retail Experience in the Sell-In Role is a must. Result-oriented and data-driven approach. Excellent Relationship Management skills. Ability to work under pressure. Highly motivated, positive attitude and work ethic desired, 4-6 years experience in sales, preferably handling multiple channels in Modern Trade BE/B. Tech + MBA Ability to work in the field (Regular Market visits are MANDATORY) Holds a driving license Keeping you Healthy and Safe We want you to return home in even better shape than when you started, so we need you to help us do this by making sure you follow a few simple steps. We need you to: Make sure you take reasonable care of your health and safety, and Take reasonable care that what you do (or what you don t do when you should have) doesn t affect the health and safety of others, and Follow reasonable instructions that we might give from time to time, such as reporting incidents and hazards, and Follow policies or procedures, so long as it s reasonable and we ve told you about it, and Attend training that helps you work safely

Processing orders from placing to being closed within the SLA ensuring no delays bearing in mind customer experience and satisfaction. Qualification Experience: Technically qualifies and good logical and reasoning abilities. Additional experience of Back office order processing with Telecom Operator in Enterprise / Corporate Telecom order Processing a further plus. Person shall be honest and with high integrity. Cool and calm personality, hands-on in excel sheets and other office solutions Young Person with good skills in various applications like billing systems, CRM, Citrix etc. Good written English skills High convincing oral and inter-personal skills to get work done from associated team. Think on feet to handle situations. Good IQ level ability to fast grasp things and execute. Project way of working and strong sense of Target Orientation to support during month end and quarter end pressures. Good Opportunity to work in stable and fast-growing company. The grooming mentor-ship/guidance of Bosses will add huge value to you as core team is with 20 + years of Experience holders. Person shall be instinctive and proactive to aggressively manage work. Must be expert in Bill analysis and accordingly upgrade existing customers services. Handling customer inquiries. Deals with complaints, TTs, problems and requirements of potential customer in order to ensure customer satisfaction and long-term relationship between the customer and the company Ensuring that all work is delivered on time and to the Team Manager and Managements satisfaction. Maintains quality service by establishing and enforcing organization standards. Must be able to take challenges and support to achieve sales target of department. Responsibilities and Duties: Back office tasks, order processing. Maintaining daily SLA and Follow up of old cases, Proactiveness to manage the orders and close open items. Alignment with other internal teams to get the orders delivered in record time. Maintain daily productivity and Target Quality. Ensuring 100% adherence to Client and company policies on a daily basis. Dealing with Escalations/complaints of customers and internal queries of the team with in the system. Communicating to the customers and internal team to close the orders through emails and Calls. Proficient with tools like Tools: Microsoft Office (Excel, Word, PowerPoint Outlook) Fully focused to deliver a delightful customer experience to all current customers base and new prospects Skills and Qualifications: Ability to perform repetitive tasks while maintaining speed of work and attention to detail

Managing administrative tasks, coordinating schedules & facilitating communication. Handle customer inquiries & maintain accurate records. Sales presentations, managing orders & contributing to the overall success of the sales department. Required Candidate profile Strong Communication Skills Proficient in using Microsoft Word, Excel & PowerPoint Salary - 18k to 21k + Incentive Any Graduate Fresher can also apply

Liaison with Store Heads and solve CRM related gapes. Oversee Google review management to enhance online reputation and customer satisfaction. Efficiently handle complaint management, ensuring swift resolution and customer retention. Drive digital leads through strategic initiatives, optimizing lead generation channels. Develop and implement target-setting strategies for stores to achieve performance goals. Streamline report management for comprehensive insights into operational performance. Coordinate upcoming campaign details for effective campaign management. Design and execute customer engagement programs to foster brand loyalty. Provide comprehensive CRE training to enhance customer service excellence. Spearhead the implementation and adoption of CRM systems in new stores. Lead the hiring and induction process for Customer Relationship Executives (CRE) to build a skilled team. Own customer quality for the region, ensuring high levels of data fill rate on CRM. Establish rewards and recognition programs to motivate and retain high-performing staff. Ensure meticulous customer data management to support targeted marketing efforts. Process improvement suggestions wherever required, to improve customer experience, sales or efficiency.

Arsis Developers is looking for CRM Executive to join our dynamic team and embark on a rewarding career journey Developing and implementing CRM strategies to increase customer engagement and loyalty Managing and maintaining the company's CRM system, including data entry, data cleansing, and data segmentation Analyzing customer data and behavior to identify trends, insights, and opportunities for improvement Creating and executing targeted marketing campaigns and communications to increase customer retention and upsell opportunities Collaborating with other departments, such as sales and marketing, to ensure the CRM system is aligned with business goals and objectives Ensuring the accuracy and completeness of customer data in the CRM system Providing training and support to staff members on the use of the CRM system Conducting customer surveys and gathering feedback to improve customer satisfaction and experience Monitoring and analyzing customer interactions across various channels, such as email, social media, and chatbots Great go-getter attitude. Female candidates are required for this position. Build and handle a strong network of connections. Knowledge of CRM practices. Should have 2-4 years experience as CRM executive in a real estate comp

Oral Expression The ability to communicate information and ideas in speaking so others will understand. Written Comprehension The ability to read and understand information and ideas presented in writing. Speech Clarity The ability to speak clearly so others can understand you. Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences. Speech Recognition The ability to identify and understand the speech of another person. Required Work Experience : Senior Sales Executive Degree : Bachelor of Business Administration - BBA | Bachelor of Business Studies - BBS Required Knowledge : Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Sales and Marketing Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. Required Skills : Sales Development, Sales Planning, Sales Operations, Sales And Operations Planning Primary Responsibility : Develop, implement, and maintain sales activities and plans. Meet sales revenue targets.

We are seeking a highly skilled Customer Service Representative to lead ourteam of Customer Relationship Executives. The ideal candidate is passionateabout customer experience and satisfaction. You will be the first point ofcontact for our clients and play a crucial role in maintaining high levels ofcustomer happiness. Key Responsibilities: 1. Team Leadership: Lead a team of Customer Relationship Executives,providing them with guidance and coaching to ensure optimal performance. 2. Collection of Payments: Responsible for billing and generating receiptsfor payments, ensuring all financial transactions are accurate and timely. 3. Coordinating Snag Resolutions: Act as the liaison between the customerand internal teams to resolve any issues or snags in a timely and effectivemanner. 4. Stakeholder Coordination: Coordinate customer interactions with variousinternal departments, ensuring smooth communication and prompt issueresolution. 5. Customer Satisfaction: Ensure high levels of customer satisfactionthrough excellent service, including handling complaints, providing appropriatesolutions, and following up to ensure resolution. 6. Status Updates: Keep customers informed on the status of their orders,providing timely and accurate updates. Skills and Qualifications: Minimum 10 years of experience in customer service. Proven experience in team leadership. Exceptional communication skills, both verbal and written. Strong organizational and multitasking skills. Ability to work well under pressure and meet deadlines. Proficiency in MS Office Suite. A strong passion for customer satisfaction and experience.

ABOUT HONEYWELL Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the worlds most critical challenges around energy, safety, security, air travel, productivity and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable and more productive world, enhancing the quality of life of people around the globe. THE BUSINESS UNIT Honeywell Building Automation (BA) is a leading global provider of products, software, solutions and technologies that enable building owners and occupants to ensure their facilities are safe, energy-efficient, sustainable and productive. BA products and services include advanced software applications for building control and optimization; sensors, switches, control systems and instruments for energy management; access control; video surveillance; fire products; and installation, maintenance and upgrades of systems. Revenues in 2022 for BA were $6B and there are approximately 18, 000 employees globally. MUST HAVE Minimum of 15 years of experience in the field of service or a related technical role. Strong leadership and interpersonal skills. Strong business acumen and understanding of market dynamics. Ability to effectively manage multiple accounts and prioritize tasks. Customer-focused mindset with a passion for delivering exceptional service Ability to work independently and as part of a team Excellent technical knowledge of building automation systems environment. Strong problem-solving and decision-making abilities. Excellent communication and customer service skills. MUST HAVE Minimum of 15 years of experience in the field of service or a related technical role. Strong leadership and interpersonal skills. Strong business acumen and understanding of market dynamics. Ability to effectively manage multiple accounts and prioritize tasks. Customer-focused mindset with a passion for delivering exceptional service Ability to work independently and as part of a team Excellent technical knowledge of building automation systems environment. Strong problem-solving and decision-making abilities. Excellent communication and customer service skills. Managing 2-3 key accounts, driving seamless & centralized operations and building strong relationships, serving as the primary point of contact for customer. Build and maintain strong relationships with key stakeholders at customer locations, understanding their business needs and providing tailored systematize solutions across customer sites/locations. Fix the financial burdens and create business cases for improvement. Strong collaboration with regional business leaders and field teams to oversee the installation, maintenance, and repair of building automation systems across the customer sites. Monitor and analyze performance metrics to identify areas for improvement. Create RCAs for critical issues and robust SOPs for onsite operations. Maintain a high level of customer satisfaction through an effective communication and problem resolution approach. Execute internal and external MOS on services delivery, system performance and improvement actions. Drive & upsell the NPI, BTI & Digital Solutions at across customer sites/locations. Identify new business opportunities within existing sites and collaborate with cross-functional teams, Sales, KAM & regional operations to deliver value-added solutions. Managing 2-3 key accounts, driving seamless & centralized operations and building strong relationships, serving as the primary point of contact for customer. Build and maintain strong relationships with key stakeholders at customer locations, understanding their business needs and providing tailored systematize solutions across customer sites/locations. Fix the financial burdens and create business cases for improvement. Strong collaboration with regional business leaders and field teams to oversee the installation, maintenance, and repair of building automation systems across the customer sites. Monitor and analyze performance metrics to identify areas for improvement. Create RCAs for critical issues and robust SOPs for onsite operations. Maintain a high level of customer satisfaction through an effective communication and problem resolution approach. Execute internal and external MOS on services delivery, system performance and improvement actions. Drive & upsell the NPI, BTI & Digital Solutions at across customer sites/locations. Identify new business opportunities within existing sites and collaborate with cross-functional teams, Sales, KAM & regional operations to deliver value-added solutions.

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. Provides proactive user helpdesk services to inbound customer service requests. Diagnoses and resolves hardware and software issues, performs software distribution, creates and updates tickets to reflect changes and works with customers to ensure appropriate levels of engagement and communication. Uses available tools and resources, including remote tools, to accomplish tasks. Required Qualifications Education or equivalent work experience required. Minimum of 0-2 years of relevant experience or equivalent combination of education and experience in Service Desk Support. Good local/clients language skills (Written and spoken) as well as business English skills (Written and spoken) required. #LI-MB1 Answers inbound customer calls and / or transforms information from any customer service channel into the ticket system. Checks to ensure reported incidents are covered by contract and that all caller information, including address details, are correct - retrieves customer agreement on cost if no contract exists. Engages with customers to further understand reported issues and provide guidance, according to solution tree and knowledge base protocol, to diagnose and solve incidents (that is, , password resets, software configuration, etc). Uses remote tools to troubleshoot, analyze and resolve technical issues. When resolution is unsuccessful, escalates issues according to established procedure and informs customer of next steps. Monitors the Universal Work Queue (UWQ) revision of assigned tasks, creating and updating tickets to reflect changes (that is, , cancelations, additional information). Informs manager or dedicated IRM team in case of customer escalations. Documents all activity and updates the appropriate knowledge management, reporting and other systems. Ensures high levels of customer satisfaction at all times.

Directs and motivates team while personally assisting in providing high quality service based on requirements and standards. Monitors and controls financial and administrative responsibilities including asset protection. Provides clear and concise communications to everyone having ownership in the success of the event. Identifies training opportunities and plans a strategy to accomplish goals. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area. CORE WORK ACTIVITIES Managing Banquet Operations Projects supply needs for the department, (eg, china, glass, silver, buffet presentations, props). Applies knowledge of all laws, as they relate to an event. Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction. Adheres to and reinforces all standards, policies, and procedures. Maintains established sanitation levels. Manages departmental inventories and maintains equipment. Uses banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory. Schedules banquet service staff to forecast and service standards, while maximizing profits. Assists team in developing lasting relationships with groups to retain business and increase growth. Participating in and Leading Banquet Teams Sets goals and delegates tasks to improve departmental performance. Conducts monthly department meetings with the Banquet team. Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine with emphasis on current event trends. Acts as a liaison to the kitchen staff. Leads shifts and actively participates in the servicing of events. Ensuring and Providing Exceptional Customer Service Sets a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels. Responds to and handles guest problems and complaints. Empowers employees to provide excellent customer service. Ensures employees understand expectations and parameters. Strives to improve service performance. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Reviews comment cards and guest satisfaction results with employees. Conducting Human Resources Activities Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures. Observes service behaviors of employees and provides feedback to individuals. Monitors progress and leads discussion with staff each period. Participates in the development and implementation of corrective action plans. Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction. Attends and participates in all pertinent meetings. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Responsible for supporting all aspects of Concierge functions in accordance with hotel standards. Maintains a concierge service and management philosophy that serves as a guide to respective staff. Assists in developing and maintaining the acknowledgment and service of all guests visiting the location. Supports management to ensure all departments are aware of all guests needs and information prior to arrival that will lead to a unique, memorable and personal stay. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; no prior work experience required CORE WORK ACTIVITIES Maintaining Concierge Goals Coordinates day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish work. Supports concierge team to keep them focused on the critical components of operations to drive guest satisfaction and the desired financial results. Understands the impact of department s operations on the overall property financial goals and objectives and manages to achieve or exceed goals. Supports the establishment of an effective database to be used by all team members for restaurant and local attractions. Establishes relationships with local attractions, restaurants and other businesses to enhance guests experiences. Provides recommendations and arranges services for guests as requested (eg, car rental, airline and train tickets, office services, beauty and barber services, baby sitting, repairs, shopping). Maintains awareness of cultural differences needed to meet guests specific needs and requirements. Provides check-in and check-out services and handles reservations when needed. Maintains knowledge of rooms and their locations, services and facilities of the hotel. Ensures repeat and VIP guests are receiving appropriate service and ensures their requests are carried out. Responds to emergency situations using appropriate procedures. Maintains awareness of daily operations and events at the hotel. Maintains knowledge of daily house-count, arrivals/departures, VIPs, scheduled in-house group names, background, activities, locations, and times as well as special requests/arrangements Provides warm welcome and anticipation of guest needs throughout their stay. Encourages and building mutual trust, respect, and cooperation among team members. Serving as a role model to demonstrate appropriate behaviors. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Ensures concierge team effectively handles guest requests and adheres to all hotel policies, procedures and standards while striving towards total guest satisfaction. Ensuring Exceptional Customer Service Assists in ensuring the concierge team provides services that are above and beyond for customer satisfaction and retention. Improves service by assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Responds to and handles guest problems and complaints. Sets a positive example for guest relations. Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction. Supports employees understanding of customer service expectations and parameters. Interacts with guests to obtain feedback on product quality and service levels. Additional Responsibilities Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person. Analyzes information and evaluates results to choose the best solution and solve problems. Informs and/or updates the executives and the peers on relevant information in a timely manner. Participates in departmental meetings and continually communicates a clear and consistent message regarding the front of house goals to produce desired results. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Functional /Business Responsibilities : Comprehend and resolve the Customers concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required. Processing each call / mail / chat in accordance with IL standards. Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs Provide/take relevant information and update the system/s accordingly. Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority. Provide the Customer with a clear explanation of the action taken Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency Ability to understand and handle irate customers Smoothly operating telephone equipment, automatic dialing systems, and other telecommunications technologies and all applications Ability to achieve stretched targets and able to manage the organization standards Maintain Superior quality service by following organization standards Requirement:- Graduation is mandatory Salary :- Up to 3.5 LPA (based on interview performance and experience) Work location:- Vashi, Navi Mumbai Regard's , Mitali Sugaonkar HR Team ICICI Lombard Contact no. 8108560526 mitali.sugaonkar@icicilombard.com

Role & responsibilities: Act as the primary contact for assigned clients for all Non-EB claims. Handle the entire claims lifecycle from claim notification, documentation, insurer liaison, to settlement. Coordinate effectively with surveyors and ensure timely surveys and report submissions. Interpret policy wordings accurately and ensure settlements are aligned with coverage. Maintain detailed claim MIS, trackers, and dashboards with zero discrepancy. Regularly update clients on claim progress, documentation status, and final closure. Ensure high levels of customer satisfaction through professional service and problem resolution. Proactively escalate complex or high-value claims and provide resolution plans. Conduct claim review meetings, prepare reports for internal and external stakeholders. Support the business development team by showcasing claims capability to clients. Ensure all claims handled are compliant with IRDAI and internal audit norms. Lead, guide, and mentor junior team members. Key Requirements: Proven experience in handling general insurance claims (Fire, Engineering, Marine, Liability, etc.). Strong knowledge of policy coverage, clauses, and regulatory compliance. Excellent communication and client handling skills. Strong coordination skills with surveyors, loss assessors, and insurers. Analytical mindset with high attention to detail. Proficiency in Excel and claim management tools. Ability to handle high-pressure situations and complex claims independently.

Key Responsibilities: Facilitate smooth onboarding processes, ensuring new customers fully understand and leverage our products and services. Maintain regular communication with clients, providing proactive support and addressing inquiries promptly to ensure high levels of customer delight. Identify and pursue opportunities to cross-sell and upsell relevant products, ensuring customer needs are comprehensively addressed. Effectively manage revenue collection, ensure timely payments, and conduct rigorous follow-up for overdue invoices, maintaining revenue assurance. Regularly track and report customer feedback and satisfaction levels, highlighting areas for service improvement. Collaborate closely with internal sales, finance, and support teams to address client requirements and ensure seamless customer service delivery. Preferred candidate profile Minimum 2-4 years of professional experience, specifically in customer service, account management, or customer success roles, with mandatory experience in payment collections. Proven ability to successfully manage client relationships and drive customer retention and growth. Exceptional communication and interpersonal skills; proficiency in English and at least two South Indian languages is essential. Strong negotiation skills, especially related to payment and collections. Adept at problem-solving and handling customer grievances professionally and efficiently. Detail-oriented with strong organizational and time management capabilities. Proficiency in CRM tools and Microsoft Office Suite (Excel, Word, PowerPoint).

3 to 3.2LPA with variable 15 % of annual CTC 9 hrs (including 1 hour break) 6 days working rotational shift & 1 rotational off Excellent communication Skills. – ( ENGLISH AND HINDI: MANDATORY) Preferable experience in Voice Process Required Candidate profile PUC / Graduation Any Customer Support exp - (6 Months - 2 Yrs) Freshers are also eligible Rotational week off Handling Escalations Experience from Insurance industry is added advantage