3159 Customer Satisfaction Jobs - Page 15

Customer service representatives, handling difficult customer service situations, and improving the overall customer experience. Responsibility Responsible for ensuring that their company's customers are satisfied with the products or services they receive. Drive customer retention, reduce churn, and increase customer satisfaction. Map the customer journey and identify opportunities to proactively intervene on the clients behalf. Guide team in effective client issues resolution and handle any escalations. Develop listening points in the customer journey, define segmentation of customer base and varying strategies, and identify opportunities for continuous improvement. Test new strategies for driving customer value. Preferred candidate profile Excellent communication and interpersonal skills. Expertise in Managing the day-to-day operations. Managing a customer base and developing plans to increase business. Ability to handle customer complaints and inquiries professionally and empathetically. Ensuring that high levels of service are maintained. Troubleshooting and problem-solving skills, persuasion skills, time management Data Management skills Knowledge of CRM systems and customer experience tools.

Customer service representatives, handling difficult customer service situations, and improving the overall customer experience. Responsibility Responsible for ensuring that their company's customers are satisfied with the products or services they receive. Drive customer retention, reduce churn, and increase customer satisfaction. Map the customer journey and identify opportunities to proactively intervene on the clients behalf. Guide team in effective client issues resolution and handle any escalations. Develop listening points in the customer journey, define segmentation of customer base and varying strategies, and identify opportunities for continuous improvement. Test new strategies for driving customer value. Preferred candidate profile Excellent communication and interpersonal skills. Expertise in Managing the day-to-day operations. Managing a customer base and developing plans to increase business. Ability to handle customer complaints and inquiries professionally and empathetically. Ensuring that high levels of service are maintained. Troubleshooting and problem-solving skills, persuasion skills, time management Data Management skills Knowledge of CRM systems and customer experience tools.

Customer service representatives, handling difficult customer service situations, and improving the overall customer experience. Responsibility Responsible for ensuring that their company's customers are satisfied with the products or services they receive. Drive customer retention, reduce churn, and increase customer satisfaction. Map the customer journey and identify opportunities to proactively intervene on the clients behalf. Guide team in effective client issues resolution and handle any escalations. Develop listening points in the customer journey, define segmentation of customer base and varying strategies, and identify opportunities for continuous improvement. Test new strategies for driving customer value. Preferred candidate profile Excellent communication and interpersonal skills. Expertise in Managing the day-to-day operations. Managing a customer base and developing plans to increase business. Ability to handle customer complaints and inquiries professionally and empathetically. Ensuring that high levels of service are maintained. Troubleshooting and problem-solving skills, persuasion skills, time management Data Management skills Knowledge of CRM systems and customer experience tools.

IC/PM Individual Contributor Role Company Profile Jaquar Group is a prominent Indian conglomerate established in 1960 that operates in the bathroom and lighting industry headquartered in Gurugram and has a global presence with manufacturing facilities, subsidiaries, and distribution networks in various countries. Jaquar has grown to become one of the leading manufacturers of premium bathroom fittings, sanitary ware, faucets, showers, wellness products, and lighting solutions. Our Values At Jaquar Group, our values guide everything we do. As part of our team, you will be expected to uphold these principles: Passion for technology – We innovate continuously Highest quality standards – We strive for excellence Building strong relationships – We value lasting partnerships Excellent customer service – We prioritize customer satisfaction Taking care of our people – We support and nurture our team Integrity – We uphold the highest ethical standards About the Role As a Sales Generation Specialist (SGS), you will drive sales and revenue growth by converting leads into successful deals, educating channel partners about product offerings, and ensuring maximum product visibility in the market. You will play a key role in building strong relationships with dealers, builders, and end customers while implementing strategic promotional activities to enhance market penetration and brand loyalty. Key Responsibilities Convert the prospect pipeline generated by MDS into successful sales Educate dealers and key decision-makers about product’s range, USPs, and benefits Achieve product’s sales value and quantity targets across various categories Generate demand for the products within specified channel partners or geographical areas Ensure maximum display and visibility of products at dealer showrooms through effective EDS management Maintain brand hygiene and ensure compliance with company pricing and promotional guidelines Visit dealers as per MCP, encouraging them to sell products independently. Provide technical education to dealer sales staff and identify experts at counters for advanced training Conduct training sessions at dealer sales counters, including role plays and practical demonstrations Resolve dealer issues and escalate them timely if needed Demonstrate the sales process to dealer staff and spend 2-3 hours daily at the dealer counter Conduct site visits to end customers and promote the products & concepts Convert retail builders of the branch into sales, add new builders, and share a universe of builders and architects monthly Implement promotional activities and local events to increase product visibility and market penetration Conduct architect activities at various outlets such as Orientation Centres (OC), Atelier, Jaquar World (JW), etc. Collaborate with the branch CC team to conduct plumber training sessions Gather and share information on competitors' activities, product development, benchmarking, etc. Key Attributes Excellent communication, interpersonal, and relationship-building skills Strong product knowledge and ability to communicate value propositions effectively Proven ability to drive revenue growth Expertise in expanding and managing dealer networks Ability to gather and analyze market and competitor data to inform strategies Proficiency in MS Office Suite and CRM software (preferred) and Sales software Proven ability to deliver engaging presentations and product training sessions Competencies Customer Focus Negotiation Skills Presentation Skills Competitor Analysis and Market Development Qualifications and Experience Education: Graduation/Post Graduation preferred Experience: Proven track record of 4-6 years’ experience in sales or related field Skills: Excellent verbal and written communication skills with pleasing personality, including ability to effectively communicate with internal and external customers Time management and organizational skills Analytical skills for tracking sales performance and network productivity Initiative and drive to meet and exceed sales targets Ability to travel within the assigned territory Company Commitment to Equal Opportunity Employment Jaquar Group is committed to fostering a diverse and inclusive workplace and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national orientation or disability. Reach Us At Jaquar and Company Private Limited Plot No.3, Sector – 11, IMT Manesar Gurgaon, Haryana – 122050 www.jaquar.com

Handle incoming calls, emails, chats, and messages from customers Resolve customer queries, complaints, and service issues promptly and professionally Maintain accurate records of interactions and transactions using CRM systems Guide customers through processes such as order placement, product use, returns, and troubleshooting Follow up on customer interactions to ensure resolution and satisfaction Coordinate with internal departments (sales, logistics, technical) for issue escalation or resolution Provide information about products, services, offers, and policies Identify customer needs and suggest relevant solutions or services Meet performance metrics including response time, resolution rate, and customer satisfaction Maintain a courteous and empathetic attitude at all times

A Sales Executive is responsible for:1 Generating new business opportunities through sales and marketing activities 2 Building and maintaining strong customer relationships, negotiating and closing deals 3 Conducting market research and analysis to identify new sales opportunities 4 Developing and delivering presentations and proposals to prospective clients 5 Achieving sales targets and reporting on sales activities and progress 6 Staying up-to-date with industry trends, competition and market changes 7 Collaborating with cross-functional teams to ensure customer satisfaction and drive business growth 8 Maintaining accurate records and documentation of sales activities and customer interactions The ideal candidate should have strong communication, interpersonal and negotiation skills, as well as experience in sales and a deep understanding of the industry and market they are selling to

Main Task Serve Gold Loan from Home customers by handling the end-to-end transactions, while ensuring the customer gets the most optimal service. Source new customers through BTL marketing and customer calling Areas of Responsibility Ensuring the customer gets the most optimal service and completing the end-to-end GLFH transaction Promptly travel to and from the customers home while safely handling the gold in transit Carry out GLFH transaction while strictly adhering to process and policies Maintain high level of customer satisfaction Gold appraisal Generating leads for GLFH By conducting BTL marketing Call inactive and other prospective customers Responsible for conversion of leads generated KRA Adherence of timeliness (fulfilling the appointment within a specified time) Proper adherence to process and policies to facilitate smooth functioning of GLFH (zero spurious) Quality of service Number of leads generated through customer visit/calls and conversion % Experience required 0-10 years of experience in gold loan

Ensure timely interest collection and recovery of over dues and asset quality in the branch. Customer Onboarding Monitor day to day operations of the branch, allocate resources and take appropriate security measures to ensure safety of strong room and gold lockers. Ensure maximizing usage of Digital tools / enablers to save time on processing / servicing and use such saved time for business generation. Verify customer related documentation, KYC etc. and approve/sign off on customer application for gold loans. Oversee all procedural and legal requirements related to gold auction, returns, notices, etc. Early adoption to operational changes to streamline branch processes, workflows, and procedures to enhance operational efficiency and improve overall customer satisfaction. Promote and maintain positive relations with both existing and potential customers. Provide information about Muthoot s products or services to prospective customers. Organize marketing/branding activities and events for the branch, maintain relationship with existing and potential customers, Establish network and maintain relationship with existing and potential customers including high value customers to enhance branch presence and reputation of Muthoot FinCorp. Driver broader product portfolio and ensure that customers are made aware of the breadth of offerings from Muthoot Fincorp Address customer queries, grievances, escalations etc. and ensure resolution to deliver customer delight. Interact with customers on a regular basis to ensure satisfaction and gain useful feedback. Engage with customers to identify their needs and suggest suitable products that can benefit the customer. Ensure exceptional customer experiences by maintaining a high level of customer service standards and promptly resolving customer complaints or issues Uphold the vision & values of the organization and establish and implement a strong regulatory and internal compliance culture. Ensure adherence to Manual of Instructions, regulatory and statutory guidelines, and maintenance of records, assets, statutory registers, etc. Ensure prompt intimation of incidents/fraudulent activities and maintain updated data on status of such cases through IMS. Oversee cash handling, fund transfers, account management, and other financial transactions in accordance with MFL policies and regulatory guidelines.

Ensure timely interest collection and recovery of over dues and asset quality in the branch. Customer Onboarding Monitor day to day operations of the branch, allocate resources and take appropriate security measures to ensure safety of strong room and gold lockers. Ensure maximizing usage of Digital tools / enablers to save time on processing / servicing and use such saved time for business generation. Verify customer related documentation, KYC etc. and approve/sign off on customer application for gold loans. Oversee all procedural and legal requirements related to gold auction, returns, notices, etc. Early adoption to operational changes to streamline branch processes, workflows, and procedures to enhance operational efficiency and improve overall customer satisfaction. Promote and maintain positive relations with both existing and potential customers. Provide information about Muthoot s products or services to prospective customers. Organize marketing/branding activities and events for the branch, maintain relationship with existing and potential customers, Establish network and maintain relationship with existing and potential customers including high value customers to enhance branch presence and reputation of Muthoot FinCorp. Driver broader product portfolio and ensure that customers are made aware of the breadth of offerings from Muthoot Fincorp Address customer queries, grievances, escalations etc. and ensure resolution to deliver customer delight. Interact with customers on a regular basis to ensure satisfaction and gain useful feedback. Engage with customers to identify their needs and suggest suitable products that can benefit the customer. Ensure exceptional customer experiences by maintaining a high level of customer service standards and promptly resolving customer complaints or issues Uphold the vision & values of the organization and establish and implement a strong regulatory and internal compliance culture. Ensure adherence to Manual of Instructions, regulatory and statutory guidelines, and maintenance of records, assets, statutory registers, etc. Ensure prompt intimation of incidents/fraudulent activities and maintain updated data on status of such cases through IMS. Oversee cash handling, fund transfers, account management, and other financial transactions in accordance with MFL policies and regulatory guidelines.

Ensure timely interest collection and recovery of over dues and asset quality in the branch. Customer Onboarding Monitor day to day operations of the branch, allocate resources and take appropriate security measures to ensure safety of strong room and gold lockers. Ensure maximizing usage of Digital tools / enablers to save time on processing / servicing and use such saved time for business generation. Verify customer related documentation, KYC etc. and approve/sign off on customer application for gold loans. Oversee all procedural and legal requirements related to gold auction, returns, notices, etc. Early adoption to operational changes to streamline branch processes, workflows, and procedures to enhance operational efficiency and improve overall customer satisfaction. Promote and maintain positive relations with both existing and potential customers. Provide information about Muthoot s products or services to prospective customers. Organize marketing/branding activities and events for the branch, maintain relationship with existing and potential customers, Establish network and maintain relationship with existing and potential customers including high value customers to enhance branch presence and reputation of Muthoot FinCorp. Driver broader product portfolio and ensure that customers are made aware of the breadth of offerings from Muthoot Fincorp Address customer queries, grievances, escalations etc. and ensure resolution to deliver customer delight. Interact with customers on a regular basis to ensure satisfaction and gain useful feedback. Engage with customers to identify their needs and suggest suitable products that can benefit the customer. Ensure exceptional customer experiences by maintaining a high level of customer service standards and promptly resolving customer complaints or issues Uphold the vision & values of the organization and establish and implement a strong regulatory and internal compliance culture. Ensure adherence to Manual of Instructions, regulatory and statutory guidelines, and maintenance of records, assets, statutory registers, etc. Ensure prompt intimation of incidents/fraudulent activities and maintain updated data on status of such cases through IMS. Oversee cash handling, fund transfers, account management, and other financial transactions in accordance with MFL policies and regulatory guidelines.

Main Task Serve Gold Loan from Home customers by handling the end-to-end transactions, while ensuring the customer gets the most optimal service. Source new customers through BTL marketing and customer calling Areas of Responsibility Ensuring the customer gets the most optimal service and completing the end-to-end GLFH transaction Promptly travel to and from the customers home while safely handling the gold in transit Carry out GLFH transaction while strictly adhering to process and policies Maintain high level of customer satisfaction Gold appraisal Generating leads for GLFH By conducting BTL marketing Call inactive and other prospective customers Responsible for conversion of leads generated KRA Adherence of timeliness (fulfilling the appointment within a specified time) Proper adherence to process and policies to facilitate smooth functioning of GLFH (zero spurious) Quality of service Number of leads generated through customer visit/calls and conversion %

Analyse customer data using CRM systems to identify key trends and preferences. Implement the findings in the business, such that it eases the business process and flow resulting in increased sales and productivity at Call Centre & BPO Subsequently, monitor the results and present regular reports on the progress and efficacy of CRM systems to senior management. Audit the data extracted from CRM to ensure its accuracy and identify opportunities for process optimization! Collaborate closely with the field business team, L&D team, BPO & Call Centre teams to analyse trends, customer feedback, and enhance customer scripts and approaches to optimize customer satisfaction! Should be able to channelize the right feedback for each case and take necessary actions with concerned teams to ensure complete feedback for every lead assigned in CRM. Based on reports, set sales and file process goals at Call Centre & BPO and train representatives accordingly to capture the right feedback in the system Will be the Subject matter expert in implementing the CRM system across Call Centre & BPO and will take ownership to ensure the users use the CRM in the right expected manner. Will be the FPR at Call Centre & BPO functions to drive any new system enhancement / IT development via change requests and ensure the targeted features are implemented in the system within the agreed timelines.

Ensure timely interest collection and recovery of over dues and asset quality in the branch. Customer Onboarding Monitor day to day operations of the branch, allocate resources and take appropriate security measures to ensure safety of strong room and gold lockers. Ensure maximizing usage of Digital tools / enablers to save time on processing / servicing and use such saved time for business generation. Verify customer related documentation, KYC etc. and approve/sign off on customer application for gold loans. Oversee all procedural and legal requirements related to gold auction, returns, notices, etc. Early adoption to operational changes to streamline branch processes, workflows, and procedures to enhance operational efficiency and improve overall customer satisfaction. Promote and maintain positive relations with both existing and potential customers. Provide information about Muthoot s products or services to prospective customers. Organize marketing/branding activities and events for the branch, maintain relationship with existing and potential customers, Establish network and maintain relationship with existing and potential customers including high value customers to enhance branch presence and reputation of Muthoot FinCorp. Driver broader product portfolio and ensure that customers are made aware of the breadth of offerings from Muthoot Fincorp Address customer queries, grievances, escalations etc. and ensure resolution to deliver customer delight. Interact with customers on a regular basis to ensure satisfaction and gain useful feedback. Engage with customers to identify their needs and suggest suitable products that can benefit the customer. Ensure exceptional customer experiences by maintaining a high level of customer service standards and promptly resolving customer complaints or issues Uphold the vision & values of the organization and establish and implement a strong regulatory and internal compliance culture. Ensure adherence to Manual of Instructions, regulatory and statutory guidelines, and maintenance of records, assets, statutory registers, etc. Ensure prompt intimation of incidents/fraudulent activities and maintain updated data on status of such cases through IMS. Oversee cash handling, fund transfers, account management, and other financial transactions in accordance with MFL policies and regulatory guidelines.

Ensure timely interest collection and recovery of over dues and asset quality in the branch. Customer Onboarding Monitor day to day operations of the branch, allocate resources and take appropriate security measures to ensure safety of strong room and gold lockers. Ensure maximizing usage of Digital tools / enablers to save time on processing / servicing and use such saved time for business generation. Verify customer related documentation, KYC etc. and approve/sign off on customer application for gold loans. Oversee all procedural and legal requirements related to gold auction, returns, notices, etc. Early adoption to operational changes to streamline branch processes, workflows, and procedures to enhance operational efficiency and improve overall customer satisfaction. Promote and maintain positive relations with both existing and potential customers. Provide information about Muthoot s products or services to prospective customers. Organize marketing/branding activities and events for the branch, maintain relationship with existing and potential customers, Establish network and maintain relationship with existing and potential customers including high value customers to enhance branch presence and reputation of Muthoot FinCorp. Driver broader product portfolio and ensure that customers are made aware of the breadth of offerings from Muthoot Fincorp Address customer queries, grievances, escalations etc. and ensure resolution to deliver customer delight. Interact with customers on a regular basis to ensure satisfaction and gain useful feedback. Engage with customers to identify their needs and suggest suitable products that can benefit the customer. Ensure exceptional customer experiences by maintaining a high level of customer service standards and promptly resolving customer complaints or issues Uphold the vision & values of the organization and establish and implement a strong regulatory and internal compliance culture. Ensure adherence to Manual of Instructions, regulatory and statutory guidelines, and maintenance of records, assets, statutory registers, etc. Ensure prompt intimation of incidents/fraudulent activities and maintain updated data on status of such cases through IMS. Oversee cash handling, fund transfers, account management, and other financial transactions in accordance with MFL policies and regulatory guidelines.

Ensure timely interest collection and recovery of over dues and asset quality in the branch. Customer Onboarding Monitor day to day operations of the branch, allocate resources and take appropriate security measures to ensure safety of strong room and gold lockers. Ensure maximizing usage of Digital tools / enablers to save time on processing / servicing and use such saved time for business generation. Verify customer related documentation, KYC etc. and approve/sign off on customer application for gold loans. Oversee all procedural and legal requirements related to gold auction, returns, notices, etc. Early adoption to operational changes to streamline branch processes, workflows, and procedures to enhance operational efficiency and improve overall customer satisfaction. Promote and maintain positive relations with both existing and potential customers. Provide information about Muthoot s products or services to prospective customers. Organize marketing/branding activities and events for the branch, maintain relationship with existing and potential customers, Establish network and maintain relationship with existing and potential customers including high value customers to enhance branch presence and reputation of Muthoot FinCorp. Driver broader product portfolio and ensure that customers are made aware of the breadth of offerings from Muthoot Fincorp Address customer queries, grievances, escalations etc. and ensure resolution to deliver customer delight. Interact with customers on a regular basis to ensure satisfaction and gain useful feedback. Engage with customers to identify their needs and suggest suitable products that can benefit the customer. Ensure exceptional customer experiences by maintaining a high level of customer service standards and promptly resolving customer complaints or issues Uphold the vision & values of the organization and establish and implement a strong regulatory and internal compliance culture. Ensure adherence to Manual of Instructions, regulatory and statutory guidelines, and maintenance of records, assets, statutory registers, etc. Ensure prompt intimation of incidents/fraudulent activities and maintain updated data on status of such cases through IMS. Oversee cash handling, fund transfers, account management, and other financial transactions in accordance with MFL policies and regulatory guidelines.

Ensure timely interest collection and recovery of over dues and asset quality in the branch. Customer Onboarding Monitor day to day operations of the branch, allocate resources and take appropriate security measures to ensure safety of strong room and gold lockers. Ensure maximizing usage of Digital tools / enablers to save time on processing / servicing and use such saved time for business generation. Verify customer related documentation, KYC etc. and approve/sign off on customer application for gold loans. Oversee all procedural and legal requirements related to gold auction, returns, notices, etc. Early adoption to operational changes to streamline branch processes, workflows, and procedures to enhance operational efficiency and improve overall customer satisfaction. Promote and maintain positive relations with both existing and potential customers. Provide information about Muthoot s products or services to prospective customers. Organize marketing/branding activities and events for the branch, maintain relationship with existing and potential customers, Establish network and maintain relationship with existing and potential customers including high value customers to enhance branch presence and reputation of Muthoot FinCorp. Driver broader product portfolio and ensure that customers are made aware of the breadth of offerings from Muthoot Fincorp Address customer queries, grievances, escalations etc. and ensure resolution to deliver customer delight. Interact with customers on a regular basis to ensure satisfaction and gain useful feedback. Engage with customers to identify their needs and suggest suitable products that can benefit the customer. Ensure exceptional customer experiences by maintaining a high level of customer service standards and promptly resolving customer complaints or issues Uphold the vision & values of the organization and establish and implement a strong regulatory and internal compliance culture. Ensure adherence to Manual of Instructions, regulatory and statutory guidelines, and maintenance of records, assets, statutory registers, etc. Ensure prompt intimation of incidents/fraudulent activities and maintain updated data on status of such cases through IMS. Oversee cash handling, fund transfers, account management, and other financial transactions in accordance with MFL policies and regulatory guidelines.

Ensure timely interest collection and recovery of over dues and asset quality in the branch. Customer Onboarding Monitor day to day operations of the branch, allocate resources and take appropriate security measures to ensure safety of strong room and gold lockers. Ensure maximizing usage of Digital tools / enablers to save time on processing / servicing and use such saved time for business generation. Verify customer related documentation, KYC etc. and approve/sign off on customer application for gold loans. Oversee all procedural and legal requirements related to gold auction, returns, notices, etc. Early adoption to operational changes to streamline branch processes, workflows, and procedures to enhance operational efficiency and improve overall customer satisfaction. Promote and maintain positive relations with both existing and potential customers. Provide information about Muthoot s products or services to prospective customers. Organize marketing/branding activities and events for the branch, maintain relationship with existing and potential customers, Establish network and maintain relationship with existing and potential customers including high value customers to enhance branch presence and reputation of Muthoot FinCorp. Driver broader product portfolio and ensure that customers are made aware of the breadth of offerings from Muthoot Fincorp Address customer queries, grievances, escalations etc. and ensure resolution to deliver customer delight. Interact with customers on a regular basis to ensure satisfaction and gain useful feedback. Engage with customers to identify their needs and suggest suitable products that can benefit the customer. Ensure exceptional customer experiences by maintaining a high level of customer service standards and promptly resolving customer complaints or issues Uphold the vision & values of the organization and establish and implement a strong regulatory and internal compliance culture. Ensure adherence to Manual of Instructions, regulatory and statutory guidelines, and maintenance of records, assets, statutory registers, etc. Ensure prompt intimation of incidents/fraudulent activities and maintain updated data on status of such cases through IMS. Oversee cash handling, fund transfers, account management, and other financial transactions in accordance with MFL policies and regulatory guidelines.

Ensure timely interest collection and recovery of over dues and asset quality in the branch. Customer Onboarding Monitor day to day operations of the branch, allocate resources and take appropriate security measures to ensure safety of strong room and gold lockers. Ensure maximizing usage of Digital tools / enablers to save time on processing / servicing and use such saved time for business generation. Verify customer related documentation, KYC etc. and approve/sign off on customer application for gold loans. Oversee all procedural and legal requirements related to gold auction, returns, notices, etc. Early adoption to operational changes to streamline branch processes, workflows, and procedures to enhance operational efficiency and improve overall customer satisfaction. Promote and maintain positive relations with both existing and potential customers. Provide information about Muthoot s products or services to prospective customers. Organize marketing/branding activities and events for the branch, maintain relationship with existing and potential customers, Establish network and maintain relationship with existing and potential customers including high value customers to enhance branch presence and reputation of Muthoot FinCorp. Driver broader product portfolio and ensure that customers are made aware of the breadth of offerings from Muthoot Fincorp Address customer queries, grievances, escalations etc. and ensure resolution to deliver customer delight. Interact with customers on a regular basis to ensure satisfaction and gain useful feedback. Engage with customers to identify their needs and suggest suitable products that can benefit the customer. Ensure exceptional customer experiences by maintaining a high level of customer service standards and promptly resolving customer complaints or issues Uphold the vision & values of the organization and establish and implement a strong regulatory and internal compliance culture. Ensure adherence to Manual of Instructions, regulatory and statutory guidelines, and maintenance of records, assets, statutory registers, etc. Ensure prompt intimation of incidents/fraudulent activities and maintain updated data on status of such cases through IMS. Oversee cash handling, fund transfers, account management, and other financial transactions in accordance with MFL policies and regulatory guidelines.

Ensure timely interest collection and recovery of over dues and asset quality in the branch. Customer Onboarding Monitor day to day operations of the branch, allocate resources and take appropriate security measures to ensure safety of strong room and gold lockers. Ensure maximizing usage of Digital tools / enablers to save time on processing / servicing and use such saved time for business generation. Verify customer related documentation, KYC etc. and approve/sign off on customer application for gold loans. Oversee all procedural and legal requirements related to gold auction, returns, notices, etc. Early adoption to operational changes to streamline branch processes, workflows, and procedures to enhance operational efficiency and improve overall customer satisfaction. Promote and maintain positive relations with both existing and potential customers. Provide information about Muthoot s products or services to prospective customers. Organize marketing/branding activities and events for the branch, maintain relationship with existing and potential customers, Establish network and maintain relationship with existing and potential customers including high value customers to enhance branch presence and reputation of Muthoot FinCorp. Driver broader product portfolio and ensure that customers are made aware of the breadth of offerings from Muthoot Fincorp Address customer queries, grievances, escalations etc. and ensure resolution to deliver customer delight. Interact with customers on a regular basis to ensure satisfaction and gain useful feedback. Engage with customers to identify their needs and suggest suitable products that can benefit the customer. Ensure exceptional customer experiences by maintaining a high level of customer service standards and promptly resolving customer complaints or issues Uphold the vision & values of the organization and establish and implement a strong regulatory and internal compliance culture. Ensure adherence to Manual of Instructions, regulatory and statutory guidelines, and maintenance of records, assets, statutory registers, etc. Ensure prompt intimation of incidents/fraudulent activities and maintain updated data on status of such cases through IMS. Oversee cash handling, fund transfers, account management, and other financial transactions in accordance with MFL policies and regulatory guidelines.

Cluster Manager - GLFH Main Task Serve Gold Loan from Home customers by handling the end-to-end transactions, while ensuring the customer gets the most optimal service. Source new customers through BTL marketing and customer calling Areas of Responsibility Ensuring the customer gets the most optimal service and completing the end-to-end GLFH transaction. Promptly travel to and from the customers home while safely handling the gold in transit Carry out GLFH transaction while strictly adhering to process and policies. Maintain high level of customer satisfaction. Gold appraisal Generating leads for GLFH By conducting BTL marketing Call inactive and other prospective customers. Responsible for conversion of leads generated KRA Adherence of timeliness (fulfilling the appointment within a specified time) Proper adherence to process and policies to facilitate smooth functioning of GLFH (zero spurious) Quality of service Number of leads generated through customer visit/calls and conversion %

Ensure timely interest collection and recovery of over dues and asset quality in the branch. Customer Onboarding Monitor day to day operations of the branch, allocate resources and take appropriate security measures to ensure safety of strong room and gold lockers. Ensure maximizing usage of Digital tools / enablers to save time on processing / servicing and use such saved time for business generation. Verify customer related documentation, KYC etc. and approve/sign off on customer application for gold loans. Oversee all procedural and legal requirements related to gold auction, returns, notices, etc. Early adoption to operational changes to streamline branch processes, workflows, and procedures to enhance operational efficiency and improve overall customer satisfaction. Promote and maintain positive relations with both existing and potential customers. Provide information about Muthoot s products or services to prospective customers. Organize marketing/branding activities and events for the branch, maintain relationship with existing and potential customers, Establish network and maintain relationship with existing and potential customers including high value customers to enhance branch presence and reputation of Muthoot FinCorp. Driver broader product portfolio and ensure that customers are made aware of the breadth of offerings from Muthoot Fincorp Address customer queries, grievances, escalations etc. and ensure resolution to deliver customer delight. Interact with customers on a regular basis to ensure satisfaction and gain useful feedback. Engage with customers to identify their needs and suggest suitable products that can benefit the customer. Ensure exceptional customer experiences by maintaining a high level of customer service standards and promptly resolving customer complaints or issues Uphold the vision & values of the organization and establish and implement a strong regulatory and internal compliance culture. Ensure adherence to Manual of Instructions, regulatory and statutory guidelines, and maintenance of records, assets, statutory registers, etc. Ensure prompt intimation of incidents/fraudulent activities and maintain updated data on status of such cases through IMS. Oversee cash handling, fund transfers, account management, and other financial transactions in accordance with MFL policies and regulatory guidelines.

Ensure timely interest collection and recovery of over dues and asset quality in the branch. Customer Onboarding Monitor day to day operations of the branch, allocate resources and take appropriate security measures to ensure safety of strong room and gold lockers. Ensure maximizing usage of Digital tools / enablers to save time on processing / servicing and use such saved time for business generation. Verify customer related documentation, KYC etc. and approve/sign off on customer application for gold loans. Oversee all procedural and legal requirements related to gold auction, returns, notices, etc. Early adoption to operational changes to streamline branch processes, workflows, and procedures to enhance operational efficiency and improve overall customer satisfaction. Promote and maintain positive relations with both existing and potential customers. Provide information about Muthoot s products or services to prospective customers. Organize marketing/branding activities and events for the branch, maintain relationship with existing and potential customers, Establish network and maintain relationship with existing and potential customers including high value customers to enhance branch presence and reputation of Muthoot FinCorp. Driver broader product portfolio and ensure that customers are made aware of the breadth of offerings from Muthoot Fincorp Address customer queries, grievances, escalations etc. and ensure resolution to deliver customer delight. Interact with customers on a regular basis to ensure satisfaction and gain useful feedback. Engage with customers to identify their needs and suggest suitable products that can benefit the customer. Ensure exceptional customer experiences by maintaining a high level of customer service standards and promptly resolving customer complaints or issues Uphold the vision & values of the organization and establish and implement a strong regulatory and internal compliance culture. Ensure adherence to Manual of Instructions, regulatory and statutory guidelines, and maintenance of records, assets, statutory registers, etc. Ensure prompt intimation of incidents/fraudulent activities and maintain updated data on status of such cases through IMS. Oversee cash handling, fund transfers, account management, and other financial transactions in accordance with MFL policies and regulatory guidelines.

Ensure timely interest collection and recovery of over dues and asset quality in the branch. Customer Onboarding Monitor day to day operations of the branch, allocate resources and take appropriate security measures to ensure safety of strong room and gold lockers. Ensure maximizing usage of Digital tools / enablers to save time on processing / servicing and use such saved time for business generation. Verify customer related documentation, KYC etc. and approve/sign off on customer application for gold loans. Oversee all procedural and legal requirements related to gold auction, returns, notices, etc. Early adoption to operational changes to streamline branch processes, workflows, and procedures to enhance operational efficiency and improve overall customer satisfaction. Promote and maintain positive relations with both existing and potential customers. Provide information about Muthoot s products or services to prospective customers. Organize marketing/branding activities and events for the branch, maintain relationship with existing and potential customers, Establish network and maintain relationship with existing and potential customers including high value customers to enhance branch presence and reputation of Muthoot FinCorp. Driver broader product portfolio and ensure that customers are made aware of the breadth of offerings from Muthoot Fincorp Address customer queries, grievances, escalations etc. and ensure resolution to deliver customer delight. Interact with customers on a regular basis to ensure satisfaction and gain useful feedback. Engage with customers to identify their needs and suggest suitable products that can benefit the customer. Ensure exceptional customer experiences by maintaining a high level of customer service standards and promptly resolving customer complaints or issues Uphold the vision & values of the organization and establish and implement a strong regulatory and internal compliance culture. Ensure adherence to Manual of Instructions, regulatory and statutory guidelines, and maintenance of records, assets, statutory registers, etc. Ensure prompt intimation of incidents/fraudulent activities and maintain updated data on status of such cases through IMS. Oversee cash handling, fund transfers, account management, and other financial transactions in accordance with MFL policies and regulatory guidelines.

Ensure timely interest collection and recovery of over dues and asset quality in the branch. Customer Onboarding Monitor day to day operations of the branch, allocate resources and take appropriate security measures to ensure safety of strong room and gold lockers. Ensure maximizing usage of Digital tools / enablers to save time on processing / servicing and use such saved time for business generation. Verify customer related documentation, KYC etc. and approve/sign off on customer application for gold loans. Oversee all procedural and legal requirements related to gold auction, returns, notices, etc. Early adoption to operational changes to streamline branch processes, workflows, and procedures to enhance operational efficiency and improve overall customer satisfaction. Promote and maintain positive relations with both existing and potential customers. Provide information about Muthoot s products or services to prospective customers. Organize marketing/branding activities and events for the branch, maintain relationship with existing and potential customers, Establish network and maintain relationship with existing and potential customers including high value customers to enhance branch presence and reputation of Muthoot FinCorp. Driver broader product portfolio and ensure that customers are made aware of the breadth of offerings from Muthoot Fincorp Address customer queries, grievances, escalations etc. and ensure resolution to deliver customer delight. Interact with customers on a regular basis to ensure satisfaction and gain useful feedback. Engage with customers to identify their needs and suggest suitable products that can benefit the customer. Ensure exceptional customer experiences by maintaining a high level of customer service standards and promptly resolving customer complaints or issues Uphold the vision & values of the organization and establish and implement a strong regulatory and internal compliance culture. Ensure adherence to Manual of Instructions, regulatory and statutory guidelines, and maintenance of records, assets, statutory registers, etc. Ensure prompt intimation of incidents/fraudulent activities and maintain updated data on status of such cases through IMS. Oversee cash handling, fund transfers, account management, and other financial transactions in accordance with MFL policies and regulatory guidelines.

Ensure timely interest collection and recovery of over dues and asset quality in the branch. Customer Onboarding Monitor day to day operations of the branch, allocate resources and take appropriate security measures to ensure safety of strong room and gold lockers. Ensure maximizing usage of Digital tools / enablers to save time on processing / servicing and use such saved time for business generation. Verify customer related documentation, KYC etc. and approve/sign off on customer application for gold loans. Oversee all procedural and legal requirements related to gold auction, returns, notices, etc. Early adoption to operational changes to streamline branch processes, workflows, and procedures to enhance operational efficiency and improve overall customer satisfaction. Promote and maintain positive relations with both existing and potential customers. Provide information about Muthoot s products or services to prospective customers. Organize marketing/branding activities and events for the branch, maintain relationship with existing and potential customers, Establish network and maintain relationship with existing and potential customers including high value customers to enhance branch presence and reputation of Muthoot FinCorp. Driver broader product portfolio and ensure that customers are made aware of the breadth of offerings from Muthoot Fincorp Address customer queries, grievances, escalations etc. and ensure resolution to deliver customer delight. Interact with customers on a regular basis to ensure satisfaction and gain useful feedback. Engage with customers to identify their needs and suggest suitable products that can benefit the customer. Ensure exceptional customer experiences by maintaining a high level of customer service standards and promptly resolving customer complaints or issues Uphold the vision & values of the organization and establish and implement a strong regulatory and internal compliance culture. Ensure adherence to Manual of Instructions, regulatory and statutory guidelines, and maintenance of records, assets, statutory registers, etc. Ensure prompt intimation of incidents/fraudulent activities and maintain updated data on status of such cases through IMS. Oversee cash handling, fund transfers, account management, and other financial transactions in accordance with MFL policies and regulatory guidelines.