Identify and source new vendors/suppliers for required goods or services Request quotations, compare offers, and negotiate pricing, terms, and delivery timelines Evaluate supplier performance based on quality, cost, delivery, and reliability Maintain and update the approved vendor database and procurement records Collaborate with internal teams (production, inventory, quality, finance) to forecast needs Issue purchase orders and track delivery schedules to ensure timely procurement Ensure compliance with company policies and procurement standards Assist in cost-reduction initiatives and process improvement projects Monitor market trends to identify potential sourcing opportunities and risks Handle documentation related to sourcing, purchase, and vendor agreements

Handle incoming calls, emails, chats, and messages from customers Resolve customer queries, complaints, and service issues promptly and professionally Maintain accurate records of interactions and transactions using CRM systems Guide customers through processes such as order placement, product use, returns, and troubleshooting Follow up on customer interactions to ensure resolution and satisfaction Coordinate with internal departments (sales, logistics, technical) for issue escalation or resolution Provide information about products, services, offers, and policies Identify customer needs and suggest relevant solutions or services Meet performance metrics including response time, resolution rate, and customer satisfaction Maintain a courteous and empathetic attitude at all times