Amy Cab - Online Cab Booking

Identify and source new vendors/suppliers for required goods or services Request quotations, compare offers, and negotiate pricing, terms, and delivery timelines Evaluate supplier performance based on quality, cost, delivery, and reliability Maintain and update the approved vendor database and procurement records Collaborate with internal teams (production, inventory, quality, finance) to forecast needs Issue purchase orders and track delivery schedules to ensure timely procurement Ensure compliance with company policies and procurement standards Assist in cost-reduction initiatives and process improvement projects Monitor market trends to identify potential sourcing opportunities and risks Handle documentation related to sourcing, purchase, and vendor agreements

Handle incoming calls, emails, chats, and messages from customers Resolve customer queries, complaints, and service issues promptly and professionally Maintain accurate records of interactions and transactions using CRM systems Guide customers through processes such as order placement, product use, returns, and troubleshooting Follow up on customer interactions to ensure resolution and satisfaction Coordinate with internal departments (sales, logistics, technical) for issue escalation or resolution Provide information about products, services, offers, and policies Identify customer needs and suggest relevant solutions or services Meet performance metrics including response time, resolution rate, and customer satisfaction Maintain a courteous and empathetic attitude at all times

Amy Cab - Online Cab Booking is looking for Customer Care Executive to join our dynamic team and embark on a rewarding career journey Conducting customer satisfaction surveys to understand what areas of the company's services need improvements Catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution Curating streamlined email and social media communication mediums for offers, updates and much more Dealing with customer issues and churning out an easy-to-follow solution Managing payment and delivery of customer orders Helping customers choose the right product for their requirements and budget Handling customer concerns and complaints in a timely manner Informing customers of upcoming promotions or deals Establishing a positive rapport with all clients and customers in person or via phone Forming reports based on customer satisfaction statistics and helping their team to develop new skills Fixing appointments based on the availability of customers and clients Interacting with customers to ensure they have a desirable and shareable experience Required Skills: Candidates with good communication in Gujarati and Hindi along with English fluency is preferred. Available to work in any shift.

Amy Cab - Online Cab Booking is looking for Executive – Sourcing to join our dynamic team and embark on a rewarding career journey Supplier Identification and Relationship Management:Identify potential suppliers, evaluate their capabilities, and establish relationships with reliable vendors Negotiate contracts, terms, pricing, and service agreements with suppliers to achieve favorable terms and conditions Sourcing Strategies and Procurement Planning:Develop and implement sourcing strategies aligned with organizational goals, considering factors such as cost, quality, and delivery timelines Plan and execute procurement activities based on demand forecasts, inventory needs, and budget constraints Request for Proposals (RFPs) and Bidding Process:Prepare RFPs, RFQs (Request for Quotes), or tender documents to solicit bids from potential suppliers Evaluate supplier proposals, conduct bid analysis, and recommend supplier selection based on predefined criteria Cost Management and Negotiation:Analyze pricing, market trends, and supplier performance to negotiate favorable pricing, terms, and conditions Optimize costs while ensuring the quality and timely delivery of goods or services Supplier Performance and Compliance:Monitor supplier performance, conduct vendor assessments, and address any performance issues or non-compliance with agreements Ensure adherence to procurement policies, regulatory requirements, and ethical standards Continuous Improvement and Innovation:Identify opportunities for process improvements, cost savings, and innovation in the sourcing and procurement process Implement best practices and leverage new technologies to enhance sourcing efficiency Required Skills: Candidates with good communication skills with front line sales experience is preferred.