3159 Customer Satisfaction Jobs - Page 13

We are a global technology company developing innovative solutions for mining, tunnelling, and construction, improving project safety, environmental impact, and productivity. We offer premium equipment, all-round aftermarket services and high-quality chemicals and rock support as our core products to our customers. We operate globally in over 30 countries with more than 1,800 experts. At Normet, we commit to a culture founded in our Values - Caring, Committed & Courageous. We foster your talent, with us you shine. Main duty: A Product Manager is responsible for the business management of a product and its commercial success. Create and drive product strategies with the Portfolio Head. Develop and manage the spare part product and offering. Manage and further develop the product life cycle from creation to ramping down. Improve the spare part value proposition as well as the product branding. Responsible for developing related processes and tools of the global spare parts team. All the activities aim to improve customer satisfaction, increase the share of customer wallets and ensure product profitability. Come and share your courage to shine with us!

Locuz Enterprise Solutions ltd is looking for Strategic Account Manager - Cisco Sales to join our dynamic team and embark on a rewarding career journey Manage relationships with key accounts to drive business growth Develop customized solutions to meet client objectives Monitor account performance and identify upselling opportunities Provide regular updates and insights to senior management Ensure high customer satisfaction through proactive communication

Codigo World is looking for Strategic Account Manager - Cisco Sales to join our dynamic team and embark on a rewarding career journey Manage relationships with key accounts to drive business growth Develop customized solutions to meet client objectives Monitor account performance and identify upselling opportunities Provide regular updates and insights to senior management Ensure high customer satisfaction through proactive communication

Vimeo is on the hunt for a dynamic Renewals Specialist! Are you ready to take charge of renewing and expanding Vimeos SMB client relationshipsVimeo, a leader in the innovative video experience platform, is looking for a Renewals Specialist who is adept at driving customer retention and revenue growth. Your role is vital in managing the renewal process, maintaining high customer satisfaction, and boosting the value of our customer relationships. What youll do: Collaborate closely with the account management and customer success teams to understand and cater to customer needs, limiting churn and uncovering opportunities for expansion. Expertly negotiate contract terms, balancing customer satisfaction with Vimeos objectives. Proactively monitor and address customer health metrics impacting renewals. Deliver accurate forecasts and reports on renewal activities, including revenue and retention metrics. Stay ahead of the curve by keeping informed about industry trends and competitor strategies. Skills and knowledge you should possess: A Bachelor s degree in Business, Marketing, or a relevant field. At least 1 years of experience in renewals or account management within a SaaS or tech environment. Exceptional Organizational Skills Strong negotiation and relationship-building capabilities. Proven multitasking skills in a fast-paced setting, managing multiple accounts with ease. Proficiency in CRM software and data analysis tools. Familiarity with the video software sector is a plus.

About the Role: Responsible for processing payroll for 2400+ employees. To manage the payroll process and ensure 100% accuracy, timely execution and adherence to the Local Labor Laws and internal SOPs. This includes all payroll related reporting as required including and not limited to salary registers/summaries, reconciliations of costs/ provisions and statutory reporting. Work with the payroll vendor and ensure employee query and communications are handled effectively. Ensure the organizations compliance with payroll tax reporting and withholding responsibilities. Encourage constant employee communication channels to build awareness amongst employees about investments, payroll and reimbursement process etc. 100 % compliance of the monthly filing of mandatory returns. Maintain and close all filings pertaining to labor department requirements Comply with all the payroll financial and legal requirements, responsibilities and obligations, including statutory obligations, and ensuring all payroll systems comply with national tax laws. Attending to any payroll-related queries or questions from employees. Direct, manage and maintain contact with internal and external client/customers for feedback and to obtain client/customer satisfaction. Knowledge Skill and Experience Minimum of 4 to 6 years of extensive experience in Payroll. Exposure to HR Tools and should have dealt with ADP(vendor). Should have exposure of handling HR, Payroll, and allied activities for foreign nationals. Proficiency in Microsoft Excel, PowerPoint & Outlook. Excellent written and verbal communication and interpersonal skills. About Swiss Re Swiss Re is one of the world s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world. If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience. Keywords: Reference Code: 134464

Company Overview Job Description/Preferred Qualifications We are seeking a skilled and customer-focused Technical Support Engineer to join our team. In this role, you will be responsible for delivering exceptional technical support for our Frontline software solution, ensuring customer satisfaction and operational excellence. Key Responsibilities: Provide first-line technical support for Frontline software, including installation, version upgrades, troubleshooting, and issue resolution. Act as the primary point of contact for customers, delivering timely and effective solutions while maintaining a high level of customer satisfaction. Document and escalate complex technical issues and feature requests to the R&D team for further investigation and resolution. Collaborate closely with regional Sales Managers to support business development and ensure seamless customer onboarding and retention. Partner with Product Management and Marketing teams to address escalated technical matters and contribute to product improvement initiatives. Maintain detailed records of customer interactions, technical issues, and resolutions in the support system. Minimum Qualifications Bachelors /Masters Level Degree and related work experience of 3 -5 years Proven experience in technical support, software troubleshooting, or a related field. Strong understanding of software installation, configuration, and maintenance. Excellent communication and interpersonal skills with a customer-first mindset. Ability to work collaboratively across departments and manage multiple priorities. Familiarity with CAM or CAD solution is a major plus. Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA . Please ensure that you have searched KLA s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. . We take your privacy very seriously and confidentially handle your information.

Manages the daily functions of the department to ensure protection of property assets, employees, guests and property. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Trains staff in established emergency procedures and implements accident and fire prevention procedures. Position focuses on ensuring guest and employee satisfaction while achieving the operating budget. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the security/loss prevention or related professional area. OR 2-year degree from an accredited university in Criminal Justice or related major; 2 years experience in the security/loss prevention or related professional area. CORE WORK ACTIVITIES Managing Security/Loss Prevention Operations Assists the Director of Engineering in administering fire prevention programs and emergency preparedness. Conducts hazard and risk assessments at the property to include quarterly OSHA/SAFETY audits, incident tracking, and the hazard abatement process. Develops detailed "shut down" procedures for the property to ensure that all areas are secured at the appropriate times. Comply with applicable laws and safety regulations. Follow proper key control guidelines in loss prevention and in the property. Develop a monthly checklist for all cctv equipment, alarmed doors, and duress alarms to ensure that they are fully functional. Incorporate into patrols, which encompass all areas of the propertys interior and exterior, an inspection tour of recording system. Follow Duty of Care process for the protection of guests and employees. Follows up on all unusual activities in and around the property that would impair the well being of guests and employees. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Implements action plans to monitor and control risk. Monitors all unusual activities in and around the property that would impair the well being of guests and employees. Oversees all loss prevention operations to include but not limited to patrol process, emergency response, investigations (initial & follow up) for all guest and employee related incidents, shipping and receiving process (makes recommendations for improvement), electronic key system and manager on duties responsibilities. Oversees and guides the efforts of the Accident Prevention Committee. Oversees first aid program for guests and employees. Oversees the claims process and protects company assets by closely monitoring the General Liability and Workers Compensation cases. Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety. Emphasizes teamwork, close working relationships with other departments and assertive hospitality to serve as a deterrent to crime. Encourages and builds mutual trust, respect, and cooperation among team members. Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients. Serves as a role model to demonstrate appropriate behaviors. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Ensuring Exceptional Customer Service Meet quality standards and customer expectations on a daily basis. Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others. Inspects and critiques the performance of the loss prevention department to establish and maintain a high level of professionalism and customer service. Provides services that are above and beyond for customer satisfaction and retention. Additional Responsibilities Analyzes information and evaluating results to choose the best solution and solve problems. Develops liaison with local law enforcement and emergency services. Informs and/or updates the executives and peers on relevant information in a timely manner. Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person. .

SR Infra India Pvt Ltd is looking for Project Manager to join our dynamic team and embark on a rewarding career journey Coordinating with cross-discipline team members to make sure that all parties are on track with project requirements, deadlines, and schedules. Meeting with project team members to identify and resolve issues. Submitting project deliverables and ensuring that they adhere to quality standards. Preparing status reports by gathering, analyzing, and summarizing relevant information. Establishing effective project communication plans and ensuring their execution. Facilitating change requests to ensure that all parties are informed of the impacts on schedule and budget. Coordinating the development of user manuals, training materials, and other documents as needed to enable successful implementation and turnover of the process or system to the clients. Identifying and developing new opportunities with clients. Obtaining customer acceptance of project deliverables. Managing customer satisfaction within the project transition period. Conducting post-project evaluation and identifying successful and unsuccessful project elements.

LOCATION - PAN INDIA Sales -Volume & market share -Dealer profitability & fund management -Sales of Spares, Accessories, subscriptions, software etc. -Charger installation at home CX -Customer satisfaction -Network expansion & dealership profitability -Process adherence at dealerships -Customer concerns & escalation management Experience 5-8 Years Industry Preferred Qualifications Auto, EV (PV/2w/3w), auto components, allied industries | 2-4 years in sales and understanding of customer experience General Requirements

LOCATION - PAN INDIA Sales -Volume & market share -Dealer profitability & fund management -Sales of Spares, Accessories, subscriptions, software etc. -Charger installation at home CX -Customer satisfaction -Network expansion & dealership profitability -Process adherence at dealerships -Customer concerns & escalation management Experience 5-8 years Industry Preferred Auto, EV (PV/2w/3w), auto components, allied industries | 2-4 years in sales and understanding of customer experience Qualifications B. E. / B. Tech, MBA preferred General Requirements

Summary Job Title-Territory Business Executive Location: Patna, India The Sales Representative is a leading driver of our customer interactions and sales performance. They are the face of our customer experience approach and build deep relationships that deliver value for customers and patients in order to drive sales growth in a compliant and ethical manner. About the Role Key Responsibilities Develop business plans and implement related activities like customer events, sales & marketing campaigns, sales presentations necessary to achieve agreed objectives. Accountable for achieving agreed sales, productivity and performance targets within agreed budgets and timescales, provide Key account/hospital network support, market access support, including referral networks. Have a deep understanding in the respective specialist area and priority products. Maintain and enhance knowledge of products, product strategy, positioning, key messages, programs, company developments, customers, and competitors Achieve agreed contact, coverage and frequency targets through various communication channels, ensure customer satisfaction and best in class customer relationship, ensure the accurate and timely completion of all reports, handle enquiries and complaints quickly and professionally and in accordance with company procedures. Contribute positively to the Sales and Marketing team through co-operative relationships and collaborative efforts to achieve team and company objectives. provide input into effective use of promotional funds and territory sales forecasting. Follow all adverse events guidelines, and Code of Conduct Guidelines as promoted by Novartis Demonstrate Behavior in accordance with Novartis code of practices. In case of a Manager/ Leader; the person is responsible for the sales planning; target; reporting; and knowledge of the team/account and of himself/herself. Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt. Distribution of marketing samples (where applicable) Achievement of sales revenue and market share targets vs plan. Responsible for budget allocated to cover customer activities. Customer Satisfaction and Customer relationship building. Maintenance of Key Accounts -Sales Planning and Reporting Role Requirements : 2+ years of Sales experience in Healthcare / Pharma / related business, established network to target Customer Group desirable Territory knowledge is must. Science educational background is must, B. Sc, B. Pharma Good communication skills Desirable Requirements: Cardiovascular experience Why Novartis: You ll receive: You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook. Commitment to Diversity and Inclusion: Accessibility and accommodation Novartis is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to diversityandincl. india@novartis. com and let us know the nature of your request and your contact information. Please include the job requisition number in your message Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork. novartis Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients lives. Ready to create a brighter future together? https://www. novartis. com / about / strategy / people-and-culture Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork. novartis. com/network Benefits and Rewards: Read our handbook to learn about all the ways we ll help you thrive personally and professionally:

Responsibilities: * Lead customer support team * Manage chat processes & email requests * Ensure high CSAT scores * Collaborate with cross-functional teams * Oversee voice & technical support services Provident fund Health insurance

"Hiring: Voice Process Customer Support (BPO)" Require Min. 1 Year experience into Customer support Should have fluency in English and Hindi Location: Bangalore (Work from Office) CTC: Up to 3.2 LPA Shift: Day 2 way cab facility Working Days: 6 days working | 1 day rotational off Notice Period: Immediate Joiners Only Qualification: Any Graduates About the Role We are hiring Customer Support Executives (Voice Process) for a leading BPO. This role involves handling customer queries through calls, ensuring excellent customer satisfaction. CONTACT: Archana- 9332827358

Job Description Summary In this role you will be responsible for project delivery, profit & loss accountability, and customer satisfaction through management of project related activities and resources. You will executes standard operational/technical tasks typically subject to instructions and work routines. . tex Job Description Roles and Responsibilities In this role you will, Non-Turnkey Projects or Product/Equipment-Only Projects. Responsible for overseeing the project and direct or indirect leadership and/or management of project resources for small-medium sized projects (size in relation to GE company) that may include equipment-only, suites of products or non-turnkey projects. Broadening knowledge of own technical discipline to execute policy/strategy. May include support roles with specialized technical field of knowledge; still acquiring higher level knowledge and skills. Basic understanding of key business drivers; uses this understanding to accomplish own work. Good understanding of how work of own team integrates with other teams and contributes to the area. May have some autonomy to make decisions within a defined framework. Resolves issues in situations that require good technical knowledge and judgment within established procedures. Consults more senior team members for issues outside of defined instructions/parameters. A job at this level requires good interpersonal skills and may be required to lead a junior team. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Explains technical information to others. Required Qualifications Civil Engineer with 6 plus years of experience in Project Management in the field of healthcare / interior fit out works. Desired Characteristics Strong oral and written communication skills. Ability to document, plan, market, and execute programs. Inclusion and Diversity . Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you d expect from an organization with global strength and scale, and you ll be surrounded by career opportunities in a culture that fosters care, collaboration and support. Disclaimer: GE HealthCare will never ask for payment to process documents, refer you to a third party to process applications or visas, or ask you to pay costs. Never send money to anyone suggesting they can provide employment with GE HealthCare. If you suspect you have received a fraudulent call , please fill out the form below: https: / / www.ge.com / careers / fraud #LI-MC1

Piramal Foundation is looking for Senior/Program Manager to join our dynamic team and embark on a rewarding career journey Organizing programs and activities in accordance with the mission and goals of the organization. Developing new programs to support the strategic direction of the organization. Creating and managing long-term goals. Developing a budget and operating plan for the program. Developing an evaluation method to assess program strengths and identify areas for improvement. Writing program funding proposals to guarantee uninterrupted delivery of services. Managing a team with a diverse array of talents and responsibilities. Ensuring goals are met in areas including customer satisfaction, safety, quality, and team member performance. Implementing and managing changes and interventions to ensure project goals are achieved. Meeting with stakeholders to make communication easy and transparent regarding project issues and decisions on services. Producing accurate and timely reporting of program status throughout its life cycle. Working on strategy with the marketing team.

Plastic Omnium is looking for SUPPLY PROGRAM MANAGER to join our dynamic team and embark on a rewarding career journey Organizing programs and activities in accordance with the mission and goals of the organization. Developing new programs to support the strategic direction of the organization. Creating and managing long-term goals. Developing a budget and operating plan for the program. Developing an evaluation method to assess program strengths and identify areas for improvement. Writing program funding proposals to guarantee uninterrupted delivery of services. Managing a team with a diverse array of talents and responsibilities. Ensuring goals are met in areas including customer satisfaction, safety, quality, and team member performance. Implementing and managing changes and interventions to ensure project goals are achieved. Meeting with stakeholders to make communication easy and transparent regarding project issues and decisions on services. Producing accurate and timely reporting of program status throughout its life cycle. Working on strategy with the marketing team.

Position Summary Performs sales & business development activity with an emphasis on business growth. Responsibilities may include leading sales, business development activities, developing relationships, implementing business strategies of General Industrial segment. EDUCATIONAL REQUIREMENTS: Graduate or equivalent education and experience. BE- Chemical/master s degree in chemistry, Paint Technology or a Business Administration field is preferred SKILL REQUIREMENTS: Applying advanced sales and related business principles and practices. Developing and implementing sales and related business strategies (key approvals etc.). Technical competence and troubleshooting ability. Applying thorough industry specific sales and technical concepts. Developing and strengthening relationships with customers and contacts. Giving sales and industry presentations. Working with all levels of management. Prioritizing and assigning work. PC skills; Microsoft Office applications (Word, Excel, PowerPoint, Outlook); and other applications as required. Communicating with co-workers to provide and receive direction Proficiency in Tamil Desirable ESSENTIAL JOB FUNCTIONS: Develops contacts and relationships with new and existing customers to sell products, introduce new or alternative product lines of General Industrial, and grow sales. Sound knowledge of General Industrial business in India Sound technical knowledge should be able handle customer queries. Experience & proven track-record in generating new business in General Industrial segment. Develops sales and related business strategies on a regional or national level; sales area is generally large in complexity and scope, has a considerable sales volume Responds to questions and concerns from customers, applies a thorough understanding of product lines and related application methods, and ensures customer satisfaction; provides direction to other personnel when required. Serves as a business development representative, perform sales and account maintenance activities, which includes prioritizing and assigning work and determining work direction. Performs other duties as assigned.

Job Title: Collections Officer Company Name: Kinara Capital Job Description: As a Collections Officer at Kinara Capital, you will be responsible for managing the collections process for our clients, ensuring timely and efficient recovery of overdue payments. Your key duties will include contacting clients with outstanding balances, negotiating payment arrangements, and maintaining accurate records of all interactions. You will also work closely with the finance team to assess customer accounts and track collections metrics to improve performance. The ideal candidate will have strong communication skills, a customer-centric approach, and the ability to handle challenging conversations while maintaining professionalism. Key Responsibilities: - Reach out to clients with overdue payments via phone, email, and other communication methods. - Negotiate payment terms and arrangements, adhering to company policies while emphasizing customer satisfaction. - Maintain detailed records of client communications and payment history in the company s database. - Collaborate with the finance team to resolve discrepancies and ensure accurate account management. - Generate and analyze collections reports to track performance and identify trends. - Provide excellent customer service to enhance client relationships and facilitate payment processes. - Stay informed about company products and services to effectively communicate with clients about their accounts. Skills and Qualifications: - Proven experience in collections, accounts receivable, or a related field. - Strong negotiation and persuasion skills. - Excellent verbal and written communication abilities. - Proficient in using CRM software and Microsoft Office Suite, particularly Excel. - Strong analytical and organizational skills. - Ability to handle multiple tasks and prioritize effectively in a fast-paced environment. - Attention to detail and accuracy in record-keeping. - Problem-solving abilities and a proactive mindset. Tools Required: - CRM software for managing client interactions and records. - Excel for reporting and data analysis. - Communication tools such as email and phone systems for client outreach. - Financial software for tracking payment statuses and account management. Join Kinara Capital and contribute to our mission of providing accessible financial solutions while helping clients manage their financial responsibilities effectively.

AGM BOSS is looking for a dedicated and organized Customer Service Coordinator to join our team. In this role, you will be the first point of contact for customers, helping to manage and resolve their issues efficiently. You will be responsible for handling incoming calls, emails, and support requests, ensuring that all cases are properly documented and routed to the appropriate teams. Your role is crucial in maintaining high customer satisfaction by providing clear communication and timely resolutions. Key Responsibilities Answer incoming calls and respond to emails through the support portal. Create and manage cases, routing them to the appropriate team for resolution. Review and resolve customer issues related to account administration, contract entitlements, product registration, and web-based support access, following company policies and procedures. Process transactions and perform accounting tasks such as account maintenance, recording entries, and handling payments. Generate clear and concise case notes and documentation. Collaborate with team leads on cases that require assistance from other departments or are more complex. Ensure adherence to case management rules to facilitate quicker resolutions and maintain a manageable workload. Skills and Qualifications Preferred background in commerce or a related field. 3+ years of experience in customer service. Familiarity with Microsoft 365. Experience in pricing, negotiation, contracting, general accounting, financial systems implementation, financial reporting, and budgeting. Strong customer handling skills and active listening. Ability to communicate clearly and professionally in both Punjabi and English, verbally and in writing.

W3 Dream Solutions is looking for Project Manager to join our dynamic team and embark on a rewarding career journey Coordinating with cross-discipline team members to make sure that all parties are on track with project requirements, deadlines, and schedules. Meeting with project team members to identify and resolve issues. Submitting project deliverables and ensuring that they adhere to quality standards. Preparing status reports by gathering, analyzing, and summarizing relevant information. Establishing effective project communication plans and ensuring their execution. Facilitating change requests to ensure that all parties are informed of the impacts on schedule and budget. Coordinating the development of user manuals, training materials, and other documents as needed to enable successful implementation and turnover of the process or system to the clients. Identifying and developing new opportunities with clients. Obtaining customer acceptance of project deliverables. Managing customer satisfaction within the project transition period. Conducting post-project evaluation and identifying successful and unsuccessful project elements.

People Services Specialist (AUS Process) at IKEA Job Description Job ID: 286538 Date posted: 30/06/2025 Who you are To succeed in the position as a People Services Specialist (PA/PY) you must have minimum 4+ years of advanced HR and personal administration knowledge. You also have knowledge in HR related tax, legal, pay the co-worker process and good computer skills especially Microsoft Office. You are also competent working alone on assigned tasks. You can express your own ideas and yet be fair to other groups. You can listen, thinks and acts independently. You are willing to take on responsibility and challenges and can be counted on when times are tough. You are focuses on daily tasks and follows established processes in detailed steps ensuring operational accuracy. You show patience and determination to explore problems in detail to find the route cause and resolve accurately. You can identify problems quickly and takes action to solve them. You can learn from solved problems, and setup steps or controls to avoid recurrence. You think out of the box and provides ideas for continuous improvement. You have a good communication and listening skill. You are a co-operative team player and works for the common goal. You can quickly find common ground and solve problems for the good of all. You can prepare presentation material and arrange relevant resources and documents. You manage & improves KPI s and resources with end to end thinking. You have ability to manage projects /project teams to deliver project goals. You can be counted on to exceed goals successfully. You know what co-workers wants from a career and actively works toward achieving it. You work on deploying. strengths and compensating for weakness and limitations. You know your strengths and weaknesses. You have good knowledge about IKEA HR system landscape. Your responsibilities A day in your life with us The PA/PY (Personnel Administration/Payroll) team are responsible for end to-end administration processes for coworkers, line managers and HR business units for Australia country. This requires accurate recording and maintenance of all coworkers personal details including preparation of employment contracts and terminations, recording contact information, banking details, pension details and other confidential information. PA/PY team also provide standard reports for internal and external monitoring purposes. You will be responsible for: Undertake responsibility in your area of competence to deliver high-professional, accurate, timely, compliant and consistent services according to KPIs and SLAs Provide support to local P&C units in all Personnel Administration and Payroll related topics Monitor the quality of services in your area of responsibility and partner with other internal and external departments and HR locations to improve customer satisfaction Ensure that Personnel Administration / Payroll processes are in line with global processes/directions, legal and taxation standards, country specific requirements and comply with legislative obligations and internal auditing requirements Entering payroll and personal data into Success Factors/Other HR Systems according to the documents received on time, and according to the procedures Produce corresponding documents according to service level agreements Accept and perform additional tasks delegated by team leader. About this work area Global Business Operation (GBO) is a function within the IKEA Group of companies. We work with transactional services in the field of Finance and HR. We deliver our services through our regional hubs, located in Poznan, Shanghai, Bangalore and Baltimore. To provide professional, service minded, support to the core business that s our business! To secure best practice, efficient end-to-end HR administration processes from the co-worker, line manager & HR unit to GBO for service delivery. Working together to achieve IKEA performance goals by freeing the business to focus on the core objectives. This role is situated within Bangalore and will report directly to the GBO People Services Team Leader or GBO People Services Manager in India. Also, this role requires to work in 6:00 am to 3:00 pm shift timing to support Australia Customers.

We are seeking a dedicated Specialist 2, Customer Operations to join our team in Bengaluru, India. In this role, you will be a key player in delivering exceptional customer experiences and driving operational excellence within our customer operations department. Manage complex customer inquiries and issues, providing timely and effective solutions Analyze customer feedback and data to identify trends and recommend process improvements Collaborate with cross-functional teams to enhance customer satisfaction and loyalty Develop and implement strategies to optimize customer operations workflows Mentor and support junior team members, fostering a culture of continuous improvement Create and maintain documentation for customer service processes and best practices Participate in special projects aimed at improving overall customer experience Monitor and report on key performance indicators (KPIs) related to customer operations Qualifications 2-5 years of experience in customer operations or a related field Exceptional customer service skills with a strong focus on empathy and problem-solving Excellent verbal and written commun

Who you are To succeed in the position as a People Services Junior Specialist (PA/PY) you must have 2+ years of advanced HR and personal administration knowledge. You also have knowledge in HR related tax, legal, pay the co-worker process and good computer skills especially Microsoft Office. You are also competent working alone on assigned tasks. You can express your own ideas and yet be fair to other groups. You can listen, thinks and acts independently. You are willing to take on responsibility and challenges and can be counted on when times are tough. You are focuses on daily tasks and follows established processes in detailed steps ensuring operational accuracy. You show patience and determination to explore problems in detail to find the route cause and resolve accurately. You can identify problems quickly and takes action to solve them. You can learn from solved problems, and setup steps or controls to avoid recurrence. You think out of the box and provides ideas for continuous improvement. You have a good communication and listening skill. You are a co-operative team player and works for the common goal. You can quickly find common ground and solve problems for the good of all. You can prepare presentation material and arrange relevant resources and documents. You manage & improves KPI s and resources with end to end thinking. You have ability to manage projects /project teams to deliver project goals. You can be counted on to exceed goals successfully. You know what co-workers wants from a career and actively works toward achieving it. You work on deploying. strengths and compensating for weakness and limitations. You know your strengths and weaknesses. You have good knowledge about IKEA HR system landscape. Your responsibilities A day in your life with us The PA/PY (Personnel Administration/Payroll) team are responsible for end to-end administration processes for coworkers, line managers and HR business units for Australia country. This requires accurate recording and maintenance of all coworkers personal details including preparation of employment contracts and terminations, recording contact information, banking details, pension details and other confidential information. PA/PY team also provide standard reports for internal and external monitoring purposes. You will be responsible for: Take responsibility in your area of competence to deliver high-professional, accurate, timely, compliant and consistent services according to KPIs and SLAs Provide support to HR units in all Personnel Administration/Payroll related topics In cooperation and upon consultation with Team Leaders/PA/PY Manager monitor the quality of services in your area of responsibility and partner with other internal and external departments and HR locations to improve customer satisfaction Entering payroll and personal data into Success Factors/Other HR Systems according to the documents received on time, and according to the procedures Accept and perform additional tasks delegated by team leader. About this work area Global Business Operation (GBO) is a function within the IKEA Group of companies. We work with transactional services in the field of Finance and HR. We deliver our services through our regional hubs, located in Poznan, Shanghai, Bangalore and Baltimore. To provide professional, service minded, support to the core business that s our business! To secure best practice, efficient end-to-end HR administration processes from the co-worker, line manager & HR unit to GBO for service delivery. Working together to achieve IKEA performance goals by freeing the business to focus on the core objectives. This role is situated within Bangalore and will report directly to the GBO People Services Team Leader or GBO People Services Manager in India. Also, this role requires to work in 6:00 am to 3:00 pm shift timing to support Australia Customers.

Sales Manager CGT (Single Use Solutions), India Job Location: Chennai, India Industry: Biopharma / Life Sciences / Medical Devices Roles and Responsibilities: Develop and execute strategic sales plans to achieve revenue targets for Single Use CGT Therapy. Identify key clients and prospects, including hospitals, clinics, and pharmaceutical companies. Lead and manage the sales team, providing guidance to achieve individual and team targets. Build and maintain relationships with key stakeholders, partners, and customers. Conduct market research to track trends and competitor activities. Negotiate contracts, pricing, and terms with customers. Monitor and report sales performance, adjusting strategies as needed. Work closely with the marketing team to develop targeted promotional campaigns. Oversee post-sales support to ensure customer satisfaction and retention. Qualifications & Requirements: Bachelor s/Master s degree in Biotechnology, Life Sciences, Bioprocessing, or Business Administration. 5+ years of experience in sales and business development in the Biopharma / Life Sciences sector. Strong understanding of Single Use CGT Therapy and related technologies. Excellent negotiation, communication, and leadership skills. Willingness to travel across regions

Administer and perform all activities in line with the company procedures regarding service department. Administer check list, service requests, contracts, instructions, warrantees and schedules to ensure service personnel comply with established service procedures. Maintain inventory of spare parts for service Centre. Developed new business and maintain long term relationship for future business prospects Leading training and motivating team ensuring optimum performance. Motivating & Keeping the team spirit high ensuring minimum attrition. Financial Analysis and ensure the control of after sales cost. Optimize and implement cost control measures. Manage customer complaints and ensure the TAT targets at all the branch levels. Ensure the service SLAS and KPIs are met as per the business requirement. Warranty Analysis of the products and failure Mode Analysis for feedback to factory to factory and technical team for product improvements.