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Specialist, CAM Support Engineer

Specialist, CAM Support Engineer

KLA

3 - 5 years

6 - 11 Lacs

Chennai

Posted:1 day ago| Platform:

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Skills Required

Product management Operational excellence Sales Customer satisfaction Packaging Video conferencing Issue resolution Semiconductor manufacturing Technical support Cam

Work Mode

Work from Office

Job Type

Full Time

Job Description

Company Overview

Job Description/Preferred Qualifications

We are seeking a skilled and customer-focused Technical Support Engineer to join our team. In this role, you will be responsible for delivering exceptional technical support for our Frontline software solution, ensuring customer satisfaction and operational excellence.

Key Responsibilities:

Provide first-line technical support for Frontline software, including installation, version upgrades, troubleshooting, and issue resolution.
Act as the primary point of contact for customers, delivering timely and effective solutions while maintaining a high level of customer satisfaction.
Document and escalate complex technical issues and feature requests to the R&D team for further investigation and resolution.
Collaborate closely with regional Sales Managers to support business development and ensure seamless customer onboarding and retention.
Partner with Product Management and Marketing teams to address escalated technical matters and contribute to product improvement initiatives.
Maintain detailed records of customer interactions, technical issues, and resolutions in the support system.

Minimum Qualifications

Bachelors /Masters Level Degree and related work experience of 3 -5 years
Proven experience in technical support, software troubleshooting, or a related field.
Strong understanding of software installation, configuration, and maintenance.
Excellent communication and interpersonal skills with a customer-first mindset.
Ability to work collaboratively across departments and manage multiple priorities.
Familiarity with CAM or CAD solution is a major plus.

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA . Please ensure that you have searched KLA s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. . We take your privacy very seriously and confidentially handle your information.

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Specialist, CAM Support Engineer