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Customer Care Executive

0 - 3 years

2 - 5 Lacs

Posted:2 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Handle incoming calls, emails, chats, and messages from customers
Resolve customer queries, complaints, and service issues promptly and professionally Maintain accurate records of interactions and transactions using CRM systems Guide customers through processes such as order placement, product use, returns, and troubleshooting Follow up on customer interactions to ensure resolution and satisfaction Coordinate with internal departments (sales, logistics, technical) for issue escalation or resolution Provide information about products, services, offers, and policies Identify customer needs and suggest relevant solutions or services Meet performance metrics including response time, resolution rate, and customer satisfaction Maintain a courteous and empathetic attitude at all times

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