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Customer Care Executive

0 years

1 - 2 Lacs

Posted:8 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

  • Handle inbound and outbound customer queries via phone, email, chat, and social media.
  • Address complaints, provide appropriate solutions, and follow up to ensure resolution.
  • Stay updated on all company products, digital platforms, and financial services.
  • Educate customers about new features, offers, and usage of fintech solutions like mobile apps, digital wallets, UPI, loans, etc.
  • Troubleshoot problems related to account access, transactions, payments, and technical errors.
  • Escalate complex issues to the appropriate department while maintaining ownership of the customer experience.
  • Maintain detailed and accurate records of customer interactions using CRM tools.
  • Provide regular feedback on recurring issues to help improve product and service quality.
  • Adhere to data privacy and security protocols.
  • Ensure compliance with company policies and regulatory guidelines (e.g., KYC, AML norms).
  • Collect customer feedback and share insights with the product and tech teams.
  • Contribute to the development of FAQs, help guides, and self-service tools.
  • Achieve defined KPIs such as First Response Time, Resolution Time, CSAT (Customer Satisfaction Score), and NPS (Net Promoter Score).

Job Type: Full-time

Pay: ₹10,220.72 - ₹20,000.00 per month

Schedule:

  • Day shift

Language:

  • Hindi (Required)
  • English (Required)

Work Location: In person

Expected Start Date: 15/07/2025

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