Serve as the primary point of contact for assigned clients. Develop a deep understanding of clients’ business needs, objectives, and challenges. Build and maintain strong, long-lasting client relationships to ensure high levels of client satisfaction and retention. Identify opportunities to upsell or cross-sell additional fintech products and services. Collaborate with the sales team to meet and exceed revenue targets. Create account plans that align with client goals and drive business value. Conduct regular business reviews with clients to track progress and identify areas for improvement. Ensure smooth onboarding and implementation of solutions for new clients. Resolve client issues promptly by coordinating with product, support, and technical teams. Monitor and report on key account metrics, providing regular updates to leadership. Stay informed about industry trends, regulatory changes, and competitor offerings. Maintain a thorough understanding of the company’s fintech products and services to provide clients with expert guidance. Required Skills and Qualifications: Bachelor’s degree in Business, Finance, or a related field. Proven track record of managing client relationships in fintech, banking, or financial services. Strong communication, negotiation, and problem-solving skills. Ability to handle multiple accounts with strong attention to detail. Proficiency in CRM tools and Microsoft Office Suite. Job Type: Full-time Pay: ₹25,000.00 - ₹55,000.00 per month Work Location: In person Application Deadline: 10/06/2025

* Gather and elicit requirements from business users, clients, and stakeholders—including new features, change requests, and enhancements. * Prepare Business Requirement Documents (BRD), Functional Requirement Documents (FRD), and User Stories for various digital payment services. * Use industry-standard tools (MS Word, Excel, PowerPoint, Visio, Figma) to support the product and delivery lifecycle. * Collaborate closely with development, QA, and product teams. * Translate business needs into clear, actionable system specifications. * Perform root cause analysis, SWOT analysis, and propose data-driven solutions. Core Competencies: * Requirement Elicitation Techniques * Business Analysis & Solution Implementation * Client Engagement & Requirement Management * Change Management * User Story Creation & Acceptance Criteria * Business Process Mapping & Use Case Development * Quality Assurance & Manual Testing * Documentation: BRD, FRD, SRS, User Stories Preferred Experience: * 3–5 years in a Business Analyst role within fintech, digital payments, or banking. * Strong understanding of AEPS, DMT, BBPS, Recharge, UPI ecosystems. * Familiarity with regulatory requirements (e.g., RBI guidelines, KYC, digital onboarding). Job Type: Full-time Pay: ₹25,000.00 - ₹50,000.00 per month Work Location: In person

Company Description SOULPAY, a division of Soul Communications Pvt Ltd, aims to provide financial assistance to underserved populations through a trusted network. We partner with retail stores to offer financial services such as money transfers, mobile recharges, and bill payments. Our mission is to help retail partners prosper while offering the best digital banking solutions, including AEPS, micro ATM, and Indo-Nepal money transfers. By providing these services, SOULPAY empowers individuals to control their finances and improve their quality of life. Role Description The Sales Executive will be responsible for building and maintaining relationships with retail partners, promoting and selling SOULPAY's digital banking solutions, and achieving sales targets. Daily tasks include identifying new business opportunities, conducting market research, providing training and support to retailers, and ensuring high levels of customer satisfaction. This role requires frequent on-site visits to retail partners. Qualifications Proven experience in Sales, Business Development, or a related field Strong communication and interpersonal skills Ability to understand and promote digital banking solutions Excellent negotiation and problem-solving abilities Self-motivated and able to work independently Familiarity with financial services and digital banking is a plus Bachelor's degree in Business, Marketing, or a related field Experience Minimum 2 years experienced in fintech industry Job locations * Uttar pradesh * Bihar * Rajasthan * Punjab * Uttrakhand * Navi mumbai * North delhi * East delhi * Noida * Ghaziabad Send you resume to:- hr@soulpay.in Contact:- hr.. +91-8800021184 sanjeev sir.. 9810968550 Show more Show less

Handle inbound and outbound customer queries via phone, email, chat, and social media. Address complaints, provide appropriate solutions, and follow up to ensure resolution. Stay updated on all company products, digital platforms, and financial services. Educate customers about new features, offers, and usage of fintech solutions like mobile apps, digital wallets, UPI, loans, etc. Troubleshoot problems related to account access, transactions, payments, and technical errors. Escalate complex issues to the appropriate department while maintaining ownership of the customer experience. Maintain detailed and accurate records of customer interactions using CRM tools. Provide regular feedback on recurring issues to help improve product and service quality. Adhere to data privacy and security protocols. Ensure compliance with company policies and regulatory guidelines (e.g., KYC, AML norms). Collect customer feedback and share insights with the product and tech teams. Contribute to the development of FAQs, help guides, and self-service tools. Achieve defined KPIs such as First Response Time, Resolution Time, CSAT (Customer Satisfaction Score), and NPS (Net Promoter Score). Job Type: Full-time Pay: ₹10,220.72 - ₹20,000.00 per month Schedule: Day shift Language: Hindi (Required) English (Required) Work Location: In person Expected Start Date: 15/07/2025

Handle inbound and outbound customer queries via phone, email, chat, and social media. Address complaints, provide appropriate solutions, and follow up to ensure resolution. Stay updated on all company products, digital platforms, and financial services. Educate customers about new features, offers, and usage of fintech solutions like mobile apps, digital wallets, UPI, loans, etc. Troubleshoot problems related to account access, transactions, payments, and technical errors. Escalate complex issues to the appropriate department while maintaining ownership of the customer experience. Maintain detailed and accurate records of customer interactions using CRM tools. Provide regular feedback on recurring issues to help improve product and service quality. Adhere to data privacy and security protocols. Ensure compliance with company policies and regulatory guidelines (e.g., KYC, AML norms). Collect customer feedback and share insights with the product and tech teams. Contribute to the development of FAQs, help guides, and self-service tools. Achieve defined KPIs such as First Response Time, Resolution Time, CSAT (Customer Satisfaction Score), and NPS (Net Promoter Score). Job Type: Full-time Pay: ₹10,220.72 - ₹20,000.00 per month Schedule: Day shift Language: Hindi (Required) English (Required) Work Location: In person Expected Start Date: 15/07/2025

Lead, train, and motivate a team of customer service executives to deliver high-quality support across phone, email, chat, and social media channels. Drive high levels of customer satisfaction and loyalty through efficient complaint resolution, proactive service, and continuous improvement. Analyze customer feedback, identify pain points, and work cross-functionally to optimize support processes and enhance customer journeys. Set and track KPIs/SLAs to evaluate and improve team performance and service quality. Manage escalated complaints or complex issues and ensure timely, fair, and regulatory-compliant resolutions. Oversee customer support platforms, ensure efficient ticket handling, and leverage tools to streamline operations. Ensure customer interactions adhere to RBI guidelines, KYC norms, and fintech compliance standards. Coordinate with Product, Tech, Operations, and Legal teams to relay customer insights and help drive improvements. Job Type: Full-time Pay: ₹13,366.68 - ₹61,938.19 per month Work Location: In person Expected Start Date: 01/08/2025