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Soul Communications Pvt Ltd
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Customer Care Manager

Customer Care Manager

Soul Communications Pvt Ltd

0 years

|

1 - 7 Lacs

Posted:1 day ago| Platform: GlassDoor logo

Apply

Skills Required

service support chat drive analyze compliance

Work Mode

On-site

Job Type

Full Time

Job Description

Lead, train, and motivate a team of customer service executives to deliver high-quality support across phone, email, chat, and social media channels.
Drive high levels of customer satisfaction and loyalty through efficient complaint resolution, proactive service, and continuous improvement.
Analyze customer feedback, identify pain points, and work cross-functionally to optimize support processes and enhance customer journeys.
Set and track KPIs/SLAs to evaluate and improve team performance and service quality.
Manage escalated complaints or complex issues and ensure timely, fair, and regulatory-compliant resolutions.
Oversee customer support platforms, ensure efficient ticket handling, and leverage tools to streamline operations.
Ensure customer interactions adhere to RBI guidelines, KYC norms, and fintech compliance standards.
Coordinate with Product, Tech, Operations, and Legal teams to relay customer insights and help drive improvements.

Job Type: Full-time

Pay: ₹13,366.68 - ₹61,938.19 per month

Work Location: In person

Expected Start Date: 01/08/2025

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Soul Communications Pvt Ltd

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