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Customer Care Executive

Customer Care Executive

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Conneqt

0 - 1 years

1 - 2 Lacs

thane

Posted:-1 days ago| Platform:

Apply

Skills Required

bpo customer service telecalling domestic calling domestic process inbound process domestic bpo

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Job Summary:

Inbound customer service calls | Back-office email | E-commerce and outbound support for retail and banking processes

Broad Responsibilities / Major Deliverables:

- Handling inbound customer calls, outbound calls, emails, and chats
- Listening to and understanding customer requirements
- Providing product/service details and benefits to customers
- Delivering end-to-end solutions
- Asking the right questions probing and prompting where necessary
- Timely and accurately capturing all information provided by the customer
- Following up with brands as per the escalation matrix until closure
- Staying up to date with knowledge of products, processes, and services offered by the client
- Ensuring full adherence to all quality parameters and SOPs
- Cooperating with team members, SMEs, and team leaders
- Ensuring 100% adherence to the schedule
- Escalating calls to the team leader/manager, where necessary
- Handling irate or demanding customers tactfully

Preferred candidate profile

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Customer Care Executive