Naidu Hall

Job Summary: We are looking for a dynamic and customer-focused Supervisor for our apparel retail store. The ideal candidate will have hands-on experience in retail operations, team management, and driving in-store sales. This role requires strong leadership, people skills, and an eye for visual merchandising. Key Responsibilities: Supervise daily floor operations and ensure excellent customer service. Monitor staff performance and manage floor schedules & break timings. Drive sales through product knowledge and upselling techniques. Ensure adherence to company SOPs in store operations. Maintain visual merchandising and store cleanliness standards. Handle customer queries, complaints, and resolve issues efficiently. Assist in stock management, replenishment, and inventory checks. Train and motivate floor staff to meet performance goals. Coordinate with the Store Manager for smooth daily functioning. Report daily sales, footfall, and performance metrics. Required Skills: Strong communication and interpersonal skills. Good knowledge of apparel products and fashion trends. Leadership and team management abilities. Customer-first mindset and problem-solving approach. Basic understanding of POS systems and inventory tools.

About Us We are a trusted, 85-year-old homegrown brand that began with a strong legacy in lingerie and has now evolved into a complete family fashion destination. As we grow our presence in the e-commerce space, we are looking for individuals who are customer-focused, compassionate, and aligned with our brand values of trust, comfort, and care. Role Overview As an E-commerce Customer Care Executive , you will serve as the voice of our brand, providing seamless support to online customers. You will be responsible for resolving queries, managing returns/refunds, coordinating with internal teams like warehouse and logistics, confirming COD orders, and occasionally engaging potential high-value customers to improve conversions. Your communication must reflect empathy, brand sensitivity, and clarity, both over phone and email. Key Responsibilities Manage customer interactions through calls, email, WhatsApp and chat , providing prompt and courteous support for order-related queries, size issues, returns, exchanges, and refunds Draft professional and brand-aligned email responses to customer concerns, maintaining a positive tone and customer-first attitude Coordinate with warehouse, logistics and internal teams to ensure timely resolution of returns, refunds, dispatches, and escalations Proactively call and confirm Cash on Delivery (COD) orders to reduce returns and build buyer trust Track and follow up on open customer issues and ensure closures within agreed timelines (TAT) Occasionally make courtesy or conversion calls to high-value customers who have shown purchase intent (e.g., abandoned carts) Maintain accurate records and daily logs using CRM tools or shared trackers Prepare and share daily/weekly customer support reports for internal review Uphold brand values in every interaction especially trust, empathy, discretion (for intimatewear), and professionalism Gather and report customer feedback for continuous improvement of products and services Requirements Prior experience in e-commerce customer service or call centre support is preferred Freshers with excellent language skills and a strong sense of customer empathy are also encouraged to apply Must be proficient in Tamil and English (both written and spoken); additional language skills (like Hindi) are an advantage Strong command over email writing and ability to communicate with clarity and empathy Comfortable using basic tools like Google Sheets, Excel, email, and customer ticketing systems (Zendesk, Freshdesk, etc.) Quick learner with a proactive attitude and ability to multitask in a fast-paced environment Flexible to handle both inbound and outbound communication based on business needs Key Traits We’re Looking For Empathy and patience – You must understand and respect customers’ concerns Problem-solving mindset – You’re someone who doesn’t just hear the problem but finds the solution Brand sensitivity – Especially in a category like lingerie, you must be respectful and discreet in communication Detail orientation – Accuracy matters, especially in return/refund processing and reporting Team spirit – You’ll work closely with multiple internal teams, so clear communication and coordination are key.

We are seeking a dynamic and forward-thinking Deputy General Manager Retail - Operations to lead our apparel retail store network. This Chennai-based leadership role is responsible for driving operational excellence, customer satisfaction, store profitability, and seamless store execution. If you thrive on ownership, can solve operational challenges on the ground, and are passionate about creating exceptional in-store experiences, we want you on board. Key Responsibilities: Retail Operations Management: Oversee day-to-day operations across 10+ retail stores to ensure smooth execution, standardization, and customer service excellence. People Leadership: Lead and mentor Store Managers, and Senior Managers. Inspire sales teams to meet and exceed KPIs through structured performance management and coaching. Inventory & Replenishment: Manage stock availability and replenishment cycles. Ensure stores are optimally stocked based on customer demand and sales velocity. Store Experience & VM: Maintain strong visual merchandising standards, layout planning, and category placement to enhance store navigation and improve SPSF. Sales & Performance Analytics: Monitor daily/weekly/monthly performance of stores through key retail metrics like GMROF, conversion rate, AOV, and footfall. Leverage insights to drive informed decision-making. Customer Service & Escalations: Lead customer satisfaction initiatives. Resolve escalations with empathy and agility, ensuring a consistently high standard of service across all stores. Business Planning: Contribute to the development and execution of the annual business plan for the retail cluster. Set individual growth targets per store and strategize to achieve them. Market Intelligence: Stay updated with competitive trends, customer feedback, and shifting consumer behavior. Use this insight to future-proof operations and adapt proactively. Candidate Profile: Postgraduate in any discipline; MBA or equivalent management degree preferred 12 - 15 years of total experience, with a minimum of 5 years in a multi-store operations leadership role. Proven track record in managing clusters of 10 - 15+ stores. Strong grip on data analysis, reporting, and decision-making through analytics. Experience in apparel is mandatory.

The graphic designer role includes the entire process of defining requirements, visualizing, and creating graphics including illustrations and tech packs. you will be the one to shape the visual aspects of products( apparels). Your graphics should capture the attention of those who see them and communicate the right message of trend/ concept. For this, you need to have a creative flair and a strong ability to translate requirements into design. If you can communicate well and work methodically as part of a team, would like to meet you. The goal is to inspire and attract the target audience. Responsibilities: Study design briefs and determine requirements Conceptualize visuals based on requirements Prepare rough drafts and present ideas Develop illustrations, Prints, and graphics using Adobe software and by hand. Use the appropriate colors and layouts for each graphic. Work with team to produce the final design Test graphics across various media Amend designs after feedback Ensure final graphics and layouts are visually appealing as per brand signature. Timeline to be meet Basic Requirements: Proven graphic design experience A strong portfolio of illustrations, Apparel design knowledge Familiarity with design, software, and technologies (such as Illustrator, Indesign, Photoshop) A keen eye for aesthetics and details Excellent communication skills Ability to work methodically and meet deadlines Graduate degree in Design ( Fashion/ Textile) Male candidates preferable