3331 Customer Satisfaction Jobs - Page 26

IC/PM Individual Contributor Role Company Profile Jaquar Group is a prominent Indian conglomerate established in 1960 that operates in the bathroom and lighting industry headquartered in Manesar and has a global presence with manufacturing facilities, subsidiaries, and distribution networks in various countries. Jaquar has grown to become one of the leading manufacturers of premium bathroom fittings, sanitary ware, faucets, showers, wellness products, and lighting solutions. Our Values At Jaquar Group, our values guide everything we do. As part of our team, you will be expected to uphold these principles: Passion for technology – We innovate continuously Highest quality standards – We strive for excellence Building strong relationships – We value lasting partnerships Excellent customer service – We prioritize customer satisfaction Taking care of our people – We support and nurture our team Integrity – We uphold the highest ethical standards About the Role As an ASI Retail, you will be the single point of contact (SPOC) for Customer Care aspects for the area and product vertical/s assigned to you. You will, through constant initiatives, ensure customer delight which shall be the essence of every activity performed. It shall be your endeavour for right service network installation for present and following two quarters business needs. You should be passionate to train people & willing to travel and should have strong acumen to drive customer delight while optimizing on the cost. Key Responsibilities 1. Service Network Installation and Enablement Identify the right service providers required for installation, ensuring alignment with the type of service needed Scout and appoint the right party/person for service delivery, ensuring they are well-equipped with material, skills, IT systems, and knowledge of Jaquar values Enable service providers through proper onboarding, training on processes, and undertaking the necessary assistance 2. Customer delight through right service Closely monitor service calls to ensure timely attendance, proper updates in the IT system, correct charges, spares rightly transacted, and customer satisfaction Ensure that customer service is executed without deviation from scheduled times and according to Jaquar’s standards 3. Service Network Management Manage the overall service network to ensure optimal delivery Ensure right size of workforce sizing with the ASP Ensure work force is skilful to attend for the product segments assigned and the customer Conduct regular training sessions and on-the-job training (OJT) for service providers to maintain a high standard of product servicing Monitor spare stock levels Ensure in-time proper material and financial claim submission Ensure in-time clearance for service provider disengaged with Jaquar 4. Market Support Maintain disciplined and regular market interactions to gather insights on customer care support needs and provide feedback for previous issues Manage stock-related activities of customer care and support product display maintenance Train dealers and their teams on warranty certificate generation and customer care processes Regularly reconcile materials requisitioned from dealerships to ensure accurate stock management 5. Training Plan and execute training sessions for various stakeholders, including OME, OMP, SP, ASP owners, CSR students, and architect staff Organize and conduct both initial and refresher training sessions, monitoring their effectiveness to ensure the knowledge is properly applied Identify training needs based on business growth and demand, and ensure the execution of these training programs to enhance service delivery 6. Retail Builder Project Support Plan and execute proactive support at three levels of retail projects—pre-installation, during installation, and post-installation—providing guidance to users to ensure a smooth experience 7. Key Accounts, Special Drives, and Escalation Management Establish proactive contact with key accounts to provide necessary support and address any concerns Participate actively in special initiatives or drives to enhance customer engagement Handle escalations promptly and effectively, ensuring satisfactory resolution and implementing preventive measures to avoid recurrence Key Attributes Strong understanding of customer service delivery processes and standards Good grasp of market dynamics and ability to stay updated on trends Technically sound, with a DIY mindset for handling product and service-related issues Solid understanding of service network installation, enablement, and management practices Good verbal and written communication skills to interact with customers, service providers, and internal teams Physically fit and willing to travel for service inspections and DIY activities Strong data analytics skills to monitor service efficiency and process improvements Competencies Self Driven and Goal/Result Oriented Attention to Detail Creativity/Innovation Decision Making/Judgment Qualifications and Experience Education: Graduate or diploma engineer with a technical background Experience: Minimum 3 years of experience in the service industry, with at least 1 year in a lead position. Prior service experience in the building industry is desirable Skills: Excellent communication and interpersonal skills Ability to manage data effectively and perform analytics for process improvement Strong understanding of service network operations and challenges Passion for continuous learning and enhancing the knowledge of others DIY approach with technical soundness in product handling and servicing Company Commitment to Equal Opportunity Employment Jaquar Group is committed to fostering a diverse and inclusive workplace and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national orientation or disability. Reach Us At Jaquar and Company Private Limited Plot No.3, Sector – 11, IMT Manesar Gurgaon, Haryana – 122050

Here at Ivalua, we are currently looking for a Customer Application Engineer. You will be reporting to the RUN Manager of the technical customer support team and you will be responsible for managing the customer relationship on the maintenance of the applications in operational and technical terms. You will own enhancements, Upgrades and Application Performance Tuning Activates. You will be trained and certified on our Buyer application (SaaS Source-to-Pay software package). WHAT YOU WILL DO WITH US Management of customer relations on the application Dedicated contact for the customer administrator of the Ivalua solution on 1 to 5 accounts Responsible for your customers satisfaction by providing attention and technical expertise Weekly meeting (prioritization of requests) and monthly meeting (maintenance report, improvement plan and new subjects) with the customer and the integrator partner Maintenance: Follow-up, qualification, and prioritization of customer requests Expertise needed in troubleshooting code and SQL issues Staying up to date with trends with new syntax, query optimization, and Prior knowledge of C# .NET & SQL frameworks to best support existing and future Ivalua customers Ability to communicate well with customers and team members Change requests: Analysis of needs, deviations and customer processes in connection with project engineers, production of costs of requests. Parameterization of the solution and reduction of specific code Upgrade solution: Preparation of the upgrade: generic and specific code (to be reduced), parameters, tests Customer acceptance and production Customer support and follow-up of associated anomalies Expertise in solution and Customer Satisfaction: Training in new and advanced products. Support for partners and customers Feedback to R&D of customer needs and projects Punctual participation in customer specification and configuration workshops. YOUR PROFILE Skills and Experience: Minimum 3 years of experience on L3/L4 Software Product Technical Support Process You have experience as a developer in object-oriented language (ideally C#) acquired through at least projects, internships or work-study. You are a master of SQL (writing and optimizing queries) You have experience in technical support, and if possible customer management. BE/BTech or Masters degree in Computer Engineering, Computer science, or a closely related field or foreign equivalent. Procurement domain will be an added advantage Soft Skills : Excellent written and verbal communication skills and at ease in a multicultural environment You have strong autonomy and good management of priorities You want to develop your customer relationship management skills.

Job Summary Location: Pune Job Type: Full-time Posted On: 19 June 2024 Sales Engineer Roles and Responsibilities: Prepare and deliver technical presentations explaining products to customers and prospective customers. Understanding product features and explaining the value addition to the customers. Participating and generating business development ideas and opportunities towards the overall Strategic Plan. Creating Quotations in response to customer inquiries. Follow-up on quotations in a timely manner to secure profitable orders. Maintaining customer databases and document management systems. Search for new clients through cold calling, social media, visits in designated region. Develop long-term relationships with clients Negotiate contract terms and conditionsto meet both customer and business needs. Check all purchase order acknowledgements as per order discussion with the customer. Preparing sales report and participating in monthly sales review meetings. Preparing Techno-commercial proposals, replying to RFPs and preparing sending technical Skill requirements: Excellent verbal and written communication skills. Strong work ethic and Can do attitude. Able to work independently and as part of a team. Positive objective-oriented attitude and is able to work well in demanding and fast- paced environments. Self-motivated and focused with a passion for technology and an aptitude for customer satisfaction. Excellent problem-solving approach. Well- versed with MS-Office tools- word, excel and power point Self-motivated and goal oriented. Required Qualification and Experience: BE /MBA Fluency in English Minimum 2 - 6 years of experience in sales. Job openings Pune 19 June 2024 Full-time Pune 19 June 2024 Full-time Pune 19 June 2024 Full-time Pune 19 June 2024 Full-time Pune 19 June 2024 Full-time Pune 19 June 2024 Full-time Pune 19 June 2024 Full-time Pune 19 June 2024 Full-time

Management of customer relations on the application Dedicated contact for the customer administrator of the Ivalua solution on 1 to 5 accounts Responsible for your customers satisfaction by providing attention and technical expertise Weekly meeting (prioritization of requests) and monthly meeting (maintenance report, improvement plan and new subjects) with the customer and the integrator partner Maintenance: Follow-up, qualification, and prioritization of customer requests Expertise needed in troubleshooting code and SQL issues Staying up to date with trends with new syntax, query optimization, and Prior knowledge of C# .NET & SQL frameworks to best support existing and future Ivalua customers Ability to communicate well with customers and team members Change requests: Analysis of needs, deviations and customer processes in connection with project engineers, production of costs of requests. Parameterization of the solution and reduction of specific code Upgrade solution: Preparation of the upgrade: generic and specific code (to be reduced), parameters, tests Customer acceptance and production Customer support and follow-up of associated anomalies Expertise in solution and Customer Satisfaction: Training in new and advanced products. Support for partners and customers Feedback to R&D of customer needs and projects Punctual participation in customer specification and configuration workshops. YOUR PROFILE Skills and Experience: Minimum 3 years of experience on L3/L4 Software Product Technical Support Process You have experience as a developer in object-oriented language (ideally C#) acquired through at least projects, internships or work-study. You are a master of SQL (writing and optimizing queries) You have experience in technical support, and if possible customer management. BE/BTech or Masters degree in Computer Engineering, Computer science, or a closely related field or foreign equivalent. Procurement domain will be an added advantage Soft Skills : Excellent written and verbal communication skills and at ease in a multicultural environment You have strong autonomy and good management of priorities You want to develop your customer relationship management skills.

Hiring Location : Gurugram, India Language: Hindi, English, any additional regional language is a plus Purpose : This solution-focused professional will be responsible for new /old opportunities within existing and prospective partners/ resellers Responsibilities : Sales Generation Deal Closure and Quotation follow up where applicable Prospecting and hunting new prospects for the assigned SMB accounts Drive the reach, frequency, yield for SMB segment Build pipeline through a combination of cold calling, email campaigns and market research Primarily focus on Endpoint Solutions and Advanced solutions product mix (Hardware) Drive cross selling into Advanced solutions product mix Develop adequate pipeline to ensure coverage and drive conversions Customer issues and helping the sales team with upsells and renewals Focused on building loyalty with existing partners Support dormant reactivation campaign programs Maintain 3X Pipeline, Funnel Review, Weekly Business Review. Administration / Campaign Awareness Call down to drive communication awareness of any product campaign and promotions Call down for RSVP registration for channel events Support the country SMB & GTM strategy to drive business outcomes Manage the sales and opportunity process through constant engagement with internal stakeholders including inside sales, product team, senior executives. Addressing customer issues and helping the sales team with upsells and renewals Strong collaboration with existing internal and external stakeholders and partners Update CRM with all the latest remarks on ongoing deals, opportunities. Ability to present to senior level audience over a call. Strong skill set on PPT and Excel. Knowledge, Skills and Experience: 3-4 years of sales and marketing experience preferred Diploma/Degree in Business/ Marketing/IT or an equivalent discipline Sound knowledge/passion in IT industry/products/solutions preferred Should have a strong command over English and Hindi (additional region language is a plus) Strong communication skills and ability to work with multiple teams Experience using CRM/ERP platforms and opportunity/lead qualification process Collaborative work style, team player and customer oriented

Assist customers in Hindi+Marathi/Gujarati+Marathi Address service-related queries & concerns Provide product/service information professionally Ensure customer satisfaction & timely follow-ups 20K In-Hand + PF + Incentives 2 rotational offs Required Candidate profile HSC + 1yr customer service experience required excellent communication skills

IC/PM Individual Contributor Role Company Profile Jaquar Group is a prominent Indian conglomerate established in 1960 that operates in the bathroom and lighting industry headquartered in Manesar and has a global presence with manufacturing facilities, subsidiaries, and distribution networks in various countries. Jaquar has grown to become one of the leading manufacturers of premium bathroom fittings, sanitary ware, faucets, showers, wellness products, and lighting solutions. Our Values At Jaquar Group, our values guide everything we do. As part of our team, you will be expected to uphold these principles: Passion for technology – We innovate continuously Highest quality standards – We strive for excellence Building strong relationships – We value lasting partnerships Excellent customer service – We prioritize customer satisfaction Taking care of our people – We support and nurture our team Integrity – We uphold the highest ethical standards About the Role In this role, you will play a crucial role in delivering exceptional customer service, ensuring technical excellence, and maintaining strong relationships with key stakeholders. You will drive seamless service operations, provide technical assistance, and support pre-and post-sales activities, contributing to overall customer satisfaction and operational efficiency. Your expertise and proactive approach will help foster trust and loyalty among customers, dealers, and internal teams. Key Responsibilities Conduct training sessions for Plumbers Associated with Dealers (PAD) at classroom settings or dealer points Provide on-site assistance and guidance to PAD and architect staff to ensure proper product handling and installation Offer technical site assistance to architects during critical project stages Deliver proactive service solutions to retail customers and ensuring prompt resolution of issues Manage preventive maintenance contracts (PMC) and organizing maintenance camps for key accounts and projects as recommended by branch heads Address customer complaints promptly to ensure satisfaction and loyalty Monitor and ensure timely return of spare parts and dealer claims to the factory for replacements or repairs Manage spare parts replenishment for the dealer network and validating branch-to-ASP spare parts transactions Ensure spare parts stock reconciliation and return to the factory within timelines Organize training programs for service personnel to enhance technical skills and knowledge Provide special technical support to the sales team for pre-and post-sales activities Oversee dealer claims for manufacturing defects, spare parts, or products and ensuring timely resolutions Conduct health checks of JDS & OC systems to maintain operational efficiency Coordinate with the sales and service teams to meet organizational goals Key Attributes Customer-centric mindset with a focus on quality service delivery Expertise in product installation and maintenance Knowledge of preventive maintenance practices and spare parts management Proficiency in training and mentoring technical teams Familiarity with service protocols and operational workflows Technical aptitude with a strong understanding of service tools and equipment Self Driven and Goal/Result Oriented Attention to Detail Creativity/Innovation Decision Making/Judgment Qualifications and Experience Education: Bachelor's degree or diploma in Mechanical/Electrical Engineering or a related field Experience: 5-7 years of experience in customer service or technical support, preferably in the plumbing, construction, or related industries Skills: Excellent problem-solving and troubleshooting abilities Exceptional communication and interpersonal skills Organizational and time management skills to handle multiple tasks efficiently Proactive and detail-oriented approach Company Commitment to Equal Opportunity Employment Jaquar Group is committed to fostering a diverse and inclusive workplace and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national orientation or disability. Reach Us At Jaquar and Company Private Limited Plot No.3, Sector – 11, IMT Manesar Gurgaon, Haryana – 122050 www.jaquar.com

IC/PM Individual Contributor Role Company Profile Jaquar Group is a prominent Indian conglomerate established in 1960 that operates in the bathroom and lighting industry headquartered in Gurugram and has a global presence with manufacturing facilities, subsidiaries, and distribution networks in various countries. Jaquar has grown to become one of the leading manufacturers of premium bathroom fittings, sanitary ware, faucets, showers, wellness products, and lighting solutions. Our Values At Jaquar Group, our values guide everything we do. As part of our team, you will be expected to uphold these principles: Passion for technology – We innovate continuously Highest quality standards – We strive for excellence Building strong relationships – We value lasting partnerships Excellent customer service – We prioritize customer satisfaction Taking care of our people – We support and nurture our team Integrity – We uphold the highest ethical standards About the Role As a Sales Generation Specialist (SGS), you will drive sales and revenue growth by converting leads into successful deals, educating channel partners about product offerings, and ensuring maximum product visibility in the market. You will play a key role in building strong relationships with dealers, builders, and end customers while implementing strategic promotional activities to enhance market penetration and brand loyalty. Key Responsibilities Convert the prospect pipeline generated by MDS into successful sales Educate dealers and key decision-makers about product’s range, USPs, and benefits Achieve product’s sales value and quantity targets across various categories Generate demand for the products within specified channel partners or geographical areas Ensure maximum display and visibility of products at dealer showrooms through effective EDS management Maintain brand hygiene and ensure compliance with company pricing and promotional guidelines Visit dealers as per MCP, encouraging them to sell products independently. Provide technical education to dealer sales staff and identify experts at counters for advanced training Conduct training sessions at dealer sales counters, including role plays and practical demonstrations Resolve dealer issues and escalate them timely if needed Demonstrate the sales process to dealer staff and spend 2-3 hours daily at the dealer counter Conduct site visits to end customers and promote the products & concepts Convert retail builders of the branch into sales, add new builders, and share a universe of builders and architects monthly Implement promotional activities and local events to increase product visibility and market penetration Conduct architect activities at various outlets such as Orientation Centres (OC), Atelier, Jaquar World (JW), etc. Collaborate with the branch CC team to conduct plumber training sessions Gather and share information on competitors' activities, product development, benchmarking, etc. Key Attributes Excellent communication, interpersonal, and relationship-building skills Strong product knowledge and ability to communicate value propositions effectively Proven ability to drive revenue growth Expertise in expanding and managing dealer networks Ability to gather and analyze market and competitor data to inform strategies Proficiency in MS Office Suite and CRM software (preferred) and Sales software Proven ability to deliver engaging presentations and product training sessions Competencies Customer Focus Negotiation Skills Presentation Skills Competitor Analysis and Market Development Qualifications and Experience Education: Graduation/Post Graduation preferred Experience: Proven track record of 4-6 years’ experience in sales or related field Skills: Excellent verbal and written communication skills with pleasing personality, including ability to effectively communicate with internal and external customers Time management and organizational skills Analytical skills for tracking sales performance and network productivity Initiative and drive to meet and exceed sales targets Ability to travel within the assigned territory Company Commitment to Equal Opportunity Employment Jaquar Group is committed to fostering a diverse and inclusive workplace and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national orientation or disability. Reach Us At Jaquar and Company Private Limited Plot No.3, Sector – 11, IMT Manesar Gurgaon, Haryana – 122050 www.jaquar.com

Roles and Responsibilities International Domestic Call Centre Email/Chat/Voice About the Role We are looking for an enthusiastic individual to join our company who will act as a liaison between our company and its current and potential customers. An ideal candidate should be able to accept ownership for effectively solving customer issues, complaints, and queries while keeping customer satisfaction as an utmost priority. Responsibilities Manage inbound calls, chats, and emails. Manage tickets and update customer information in the database during and after each call. Maintain a database of customer interactions and transactions, record details of inquiries, complaints, and comments, as well as actions taken. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Act as a liaison between the delivery team, customers, and vendors. Engage in problem-solving and process improvement. Develop strategies to ensure judicial usage of resources and timely delivery. Manage KYC and documentation of customers for smooth order processing. . NO target based calling Desired Candidate Profile Domestic and International call Center WhatsApp number 9781021114 No Fees Call 9988350971 01725000971 7508062612 9988353971 Age Limit 18 to 32 12th or Graduate any degree or diploma can apply Perks and Benefits Salary 15000 to 35000 and incentive 1 lakh

Profile: Customer service representative Location: Noida, Gurgaon Type: Work from office Salary: 15k-30k Qualification: Graduate& Undergraduate Experience:0-2 yrs Skills: Good Communication skills contact 7011774993 (Call/WhatsApp) HIMANI (HR)

CRM required at kundli, sonipat Qualification- any Graduate Exp- fresher can apply Salary- 14000 to 20000 Timing- 9 to 7, 6 days working No leave policy Skills- customer coordination, excel

Restaurant Manager with strong leadership skills, ensuring top guest satisfaction, team management, F&B coordination, cost control, and operational excellence. Skilled in training, problem-solving, and driving sales in fast-paced environments. Sales incentives

Customer Service Representative responsible for handling all customer inquiries, online and offline, about our products and services. Understand, resolve, & coordinate with internal teams to ensure customer satisfaction and drive business conversion. Required Candidate profile Females Comfortable with the job location Good in communication Relevant exp in CSR or sales coordnation

Hiring for Customer Service UG & Graduates can apply 5 Days Working (Rotational Shifts & Week Offs) Both Side Cabs Salary Structure: 6-12 months: 28k 12-17 months:31k 18+ months:35k Loyalty Bonus: 20,000 Unlimited Incentives Nandni@ 7291098048 Required Candidate profile Excellent communication skills req Applicant should have 6 months of International BPO experience in voice NOTE : WE ARE ONLY HIRING FOR VOICE PROCESS DO NOT CONTACT FOR NON-VOICE AND BACKEND PROFILES Perks and benefits Loyalty Bonus - 20k

Role- Customer Specliest 1-3 Yr Exp Into Into customer Handling Any Graduate CTC- Up to 5.5 LPA WFO Location - Bangalore 5 Days working 2 days off both side Cab Shift- US Interview - Virtual For more info contact : HR Haider - 9256424833

If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. We are currently seeking an experienced professional to join the GCOO Payment Services team . Job Introduction Manage and control daily operations and administration of the regulatory reporting team (which includes timely processing of all capital account queries and transactions- ECB/ODI/FDI/BOLOPO etc , regulatory filings, RBI liaison, customer and business engagement etc) in order to achieve a high level of efficiency and customer service, which would help attain strategic and operating objectives of the Bank. Monitor performance of external vendors and operating staff in the unit Ensure standardization of processes. Process notes to be updated on a regular basis. Regulatory reporting activities as per RBI and other regulators requirements. Ensure an effective Business Continuity plan is in place for the unit and completion of BC exercise in timely manner. Ensure day to day processes are run as per defined procedure notes and policies. Contribute in all performance parameters which include cost management, key process performance indicators (TAT, accuracy etc), customer satisfaction levels etc Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators. Implement the group compliance policy as applicable to his role. Should be aware of the Operational Risk scenarios associated with their role, and to ensure that all actions during their employment with HSBC, take account of the likelihood of operational risk occurring. Principal Responsibilities Manage and control daily operations and administration of the regulatory reporting team (which includes timely processing of all capital account queries and transactions- ECB/ODI/FDI/BOLOPO etc , regulatory filings, RBI liaison, customer and business engagement etc) in order to achieve a high level of efficiency and customer service, which would help attain strategic and operating objectives of the Bank. Monitor performance of external vendors and operating staff in the unit Ensure standardization of processes. Process notes to be updated on a regular basis. Regulatory reporting activities as per RBI and other regulators requirements. Ensure an effective Business Continuity plan is in place for the unit and completion of BC exercise in timely manner. Ensure day to day processes are run as per defined procedure notes and policies. Contribute in all performance parameters which include cost management, key process performance indicators (TAT, accuracy etc), customer satisfaction levels etc Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators. Implement the group compliance policy as applicable to his role. Should be aware of the Operational Risk scenarios associated with their role, and to ensure that all actions during their employment with HSBC, take account of the likelihood of operational risk occurring. Requirements This role requires 1-3 years of overall Banking exposure with 1 year of specialized experience in managing Capital Account Transactions like ECB/ODI/FDI/BOLOPO. Skills required for success are: Fema knowledge People and Stakeholders Management Strong Communication and decision making ability Thinking and Problem solving skills Customer centric approach to support business growth

Some careers open more doors than others. If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. We are currently seeking an experienced professional to join the GCOO Payment Services team . Job Introduction Manage and control daily operations and administration of the regulatory reporting team (which includes timely processing of all capital account queries and transactions- ECB/ODI/FDI/BOLOPO etc , regulatory filings, RBI liaison, customer and business engagement etc ) in order to achieve a high level of efficiency and customer service, which would help attain strategic and operating objectives of the Bank. Monitor performance of external vendors and operating staff in the unit Ensure standardization of processes. Process notes to be updated on a regular basis. Regulatory reporting activities as per RBI and other regulators requirements. Ensure an effective Business Continuity plan is in place for the unit and completion of BC exercise in timely manner. Ensure day to day processes are run as per defined procedure notes and policies. Contribute in all performance parameters which include cost management, key process performance indicators (TAT, accuracy etc ), customer satisfaction levels etc Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators. Implement the group compliance policy as applicable to his role. Should be aware of the Operational Risk scenarios associated with their role, and to ensure that all actions during their employment with HSBC, take account of the likelihood of operational risk occurring. Principal Responsibilities Manage and control daily operations and administration of the regulatory reporting team (which includes timely processing of all capital account queries and transactions- ECB/ODI/FDI/BOLOPO etc , regulatory filings, RBI liaison, customer and business engagement etc ) in order to achieve a high level of efficiency and customer service, which would help attain strategic and operating objectives of the Bank. Monitor performance of external vendors and operating staff in the unit Ensure standardization of processes. Process notes to be updated on a regular basis. Regulatory reporting activities as per RBI and other regulators requirements. Ensure an effective Business Continuity plan is in place for the unit and completion of BC exercise in timely manner. Ensure day to day processes are run as per defined procedure notes and policies. Contribute in all performance parameters which include cost management, key process performance indicators (TAT, accuracy etc ), customer satisfaction levels etc Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators. Implement the group compliance policy as applicable to his role. Should be aware of the Operational Risk scenarios associated with their role, and to ensure that all actions during their employment with HSBC, take account of the likelihood of operational risk occurring. Requirements This role requires 1-3 years of overall Banking exposure with 1 year of specialized experience in managing Capital Account Transactions like ECB/ODI/FDI/BOLOPO. Skills required for success are: Fema knowledge People and Stakeholders Management Strong Communication and decision making ability Thinking and Problem solving skills Customer centric approach to support business growth \ you'll achieve more at HSBC.

Sr Software Eng Supervisor Aerospace Digital Solutions (ADS) Center of Excellence (CoE) In Services and Connectivity (SC) SBU HW Camp II, Bldgs 9A9B, Plot C2, RMZ Eco world, Vartur hobli, Sarjapur Marathahalli Outer Ring Road, Bangalore, KARNATAKA, 560103 We are looking for a Sr Software Eng Supervisor in ADS COE, leads a team of software engineers, guiding them to deliver high-quality software solutions within specified timelines and budgets. This role involves both technical leadership and people management, including task assignment, progress monitoring, quality oversight, performance reviews, and fostering team development. Roles and Responsibilities of Position: Lead and manage a team of software engineers, providing guidance, mentorship, support using Honeywe'll processes of Individual Development plan/ TRR / MRR / Succession planning. Build MOS with internal (global teams, peers, engineering COEs) and external stakeholders (offering managers, leadership, Cross SBGs) of GBE and Aero SC leadership (at HTS and global). Develop and Acquire talent and continue to expand on technical capabilities, technical product ownership and TRR skills. Develop implement strategies to maximize retention Provide support for the Strategic Plans (STRAP) of the assigned areas of business, formulates, negotiates, obtains approvals, ensures implementation of approved STRAP and handles STRAP changes based on business dynamics providing necessary direction support to team Accountable for the development of the Annual Operating Plan (AOP) and strong MOS for flawless execution Collaborate with leadership on Strategic Deployments Plans (SDPs) are in alignment with the functional organization strategies and practices Establishes metrics, monitors result and provides timely, objective feedback driving continuous improvement and flawless execution Lead / coordinate with customers, suppliers, internal stakeholders, support functions and accountability to manage key deliverables Driving Growth through Innovation and Ideation working closely with Product Managers, PAC, GBE leaders Co create with customers Knowledge and Skills Required Experience in coordinating and managing geographically distributed teams and sites. Effective global communication, presentation, leadership, teaming, and people skills. Experience in developing, managing executing activities with external suppliers Good interpersonal skills with the ability to facilitate diverse groups, help negotiate priorities, and resolve conflicts among project stakeholders High work ethic; self-motivated self-starter, ability to anticipate, identify and act on potential issues and problems. Demonstrated skills in building, leading, mentoring, and supporting successful project teams. Strong organizational skills and flexibility to meet changing needs of the organization Proven track record in demonstrating customer satisfaction skills with high visibility customers Education and Qualification Required bachelors or masters degree (Computer Science/Electrical/Electronics) in an Engineering discipline with 9+ years of experience 2+ years of People leadership experience working with large multidisciplinary teams interfacing with global teams Working experience in product development (full life cycle - from concept to launch) Knowledge and Skills Required Experience in coordinating and managing geographically distributed teams and sites. Effective global communication, presentation, leadership, teaming, and people skills. Experience in developing, managing executing activities with external suppliers Good interpersonal skills with the ability to facilitate diverse groups, help negotiate priorities, and resolve conflicts among project stakeholders High work ethic; self-motivated self-starter, ability to anticipate, identify and act on potential issues and problems. Demonstrated skills in building, leading, mentoring, and supporting successful project teams. Strong organizational skills and flexibility to meet changing needs of the organization Proven track record in demonstrating customer satisfaction skills with high visibility customers Education and Qualification Required bachelors or masters degree (Computer Science/Electrical/Electronics) in an Engineering discipline with 9+ years of experience 2+ years of People leadership experience working with large multidisciplinary teams interfacing with global teams Working experience in product development (full life cycle - from concept to launch)

Piramal Pharmasolutions is looking for Area Sales Manager to join our dynamic team and embark on a rewarding career journey Will be responsible for managing sales operations and achieving sales targets within a designated geographic area or market segment Developing and executing sales strategies to meet or exceed targets Building and maintaining relationships with key customers and partners within the assigned area Monitoring and analyzing sales and market data to identify trends and opportunities Developing and implementing programs to increase market share and customer satisfaction Managing and mentoring a team of sales representatives, providing guidance and coaching to ensure their success Collaborating with cross-functional teams, including marketing, product management, and customer service, to drive sales and customer satisfaction Conducting sales presentations and product demonstrations to potential customers Ability to analyze market and sales data to inform decision-making Negotiating contracts and closing deals with customers Excellent leadership, communication, and relationship-building skills

We are looking for the right people people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world s largest providers of products and services to the global energy industry. Job Duties Under general supervision, oversees the installation of the least complex we'll completion products in the geographic area. Typically operates as a one-person crew. Consults with customers concerning products and services, promotes good customer relations at the we'll site, and insures customer satisfaction. Reviews the job design and confirms that the job packet includes the proper equipment and processes to achieve the job purpose. Performs all aspects of the job in compliance with HMS processes. Applies technical knowledge to solve unanticipated situations, and consults with HES operations base as needed. Demonstrates knowledge of pre and post-job product and service activities (employees ongoing participation in these pre and post-job processes will vary by location). Properly maintains assigned equipment and ensures compliance with safety regulations and procedures. Interacts with third parties whose activities could impact the process of installing completion products to assure proper coordination. Trains service operators in areas of expertise. Conducts and documents all Halliburton HSE related activities at the we'll site-site assessments and risk analyses, onsite safety meetings, PPE use, etc Completes all we'll site and post-job paperwork. Participates in post-job review with his/her supervisor. Recognizes possible sales opportunities for additional HES products and services and communicates them to appropriate HES personnel. Promotes safety awareness and environmental consciousness, and complies with all applicable health, safety and environmental procedures and regulations. Promotes and takes an active part in the quality improvement process. Develops his/her knowledge and skills to be able to run more complex, and/or a broader range of, HES offerings. Develops customer service, negotiation and leadership skills.

AWS ECS, AWS Organizations, ControlTower, Service Catalog Kubernetes Linux SysAdmin RedHAt Python Terraform 4 to 6 years on AWS ECS, AWS Organizations, ControlTower, Service Catalog 4 to 6 years on Kubernetes and Dockers 5 to 6 years Linux Admin RedHAt 4 to 6 years on Python Responsibilities: Provide technical support for AWS services, focusing on Elastic Kubernetes Service (EKS) and related cloud technologies. Troubleshoot and resolve customer issues related to AWS architecture, deployments, and EKS configurations. Collaborate with engineering and development teams to optimize cloud infrastructure and workflows. Assist in the setup, management, and scaling of containerized applications running on EKS. Educate customers on best practices for cloud security, performance, and cost management within AWS. Document solutions and create knowledge base articles to improve support efficiency and customer self-service. Monitor system performance and analyze logs to identify and resolve performance bottlenecks. Participate in on-call support rotations to provide 24/7 assistance to customers. Stay up to date with the latest AWS features, services, and industry trends to provide informed guidance to customers. Foster strong relationships with customers by delivering exceptional service and ensuring customer satisfaction. Languages English Fluent advanced 96- 100%

What you'll do- - Respond to customer queries in a timely and accurate way, via Phone, Email or Chat,ensuring a positive experience -Ensure service delivered to our customers Required Candidate profile Fresher Graduation Mandatory Salary CTC: 3LPA Shift : Rotational Immediate Joiner Please call or Whatsapp@ 8099138355/ 9387861695 Or Share your CV- riki.turiyam@gmail.com /anubhabturiyam@gmail.com

We are seeking a skilled and proactive Service Engineer to support our 2W Electric Vehicle (EV) service operations. The ideal candidate will be responsible for diagnosing and troubleshooting vehicle issues, managing warranty claims, visiting dealers for technical support, and coordinating field operations. The Service Engineer will play a critical role in ensuring high-quality service delivery and maintaining customer satisfaction across the dealer network. Conduct regular visits to dealers to provide technical assistance and resolve service-related issues Perform diagnostics on 2W EVs to identify mechanical, electrical, and software issues Manage and process warranty claims in coordination with dealers and service centers Ensure proper documentation and reporting of warranty issues and resolutions Conduct root cause analysis of failed components and liaise with the quality team for corrective actions Coordinate field service activities, ensuring timely support and resolution of issues at dealer locations Monitor service cases in the field, providing on-the-spot solutions when needed Work closely with regional service managers to ensure smooth service operations across the region Collaborate with dealers to manage customer escalations and ensure positive service experiences Key Requirements: Diploma or bachelors degree in Mechanical/Electrical Engineering or a related field 3-7 years of experience as a service engineer, preferably in the 2W or EV sector

We are seeking a skilled and proactive Service Engineer to support our 2W Electric Vehicle (EV) service operations. The ideal candidate will be responsible for diagnosing and troubleshooting vehicle issues, managing warranty claims, visiting dealers for technical support, and coordinating field operations. The Service Engineer will play a critical role in ensuring high-quality service delivery and maintaining customer satisfaction across the dealer network. Conduct regular visits to dealers to provide technical assistance and resolve service-related issues Perform diagnostics on 2W EVs to identify mechanical, electrical, and software issues Manage and process warranty claims in coordination with dealers and service centers Ensure proper documentation and reporting of warranty issues and resolutions Conduct root cause analysis of failed components and liaise with the quality team for corrective actions Coordinate field service activities, ensuring timely support and resolution of issues at dealer locations Monitor service cases in the field, providing on-the-spot solutions when needed Work closely with regional service managers to ensure smooth service operations across the region Collaborate with dealers to manage customer escalations and ensure positive service experiences Key Requirements: Diploma or bachelors degree in Mechanical/Electrical Engineering or a related field 3-7 years of experience as a service engineer, preferably in the 2W or EV sector

We are seeking a skilled and proactive Service Engineer to support our 2W Electric Vehicle (EV) service operations. The ideal candidate will be responsible for diagnosing and troubleshooting vehicle issues, managing warranty claims, visiting dealers for technical support, and coordinating field operations. The Service Engineer will play a critical role in ensuring high-quality service delivery and maintaining customer satisfaction across the dealer network. Conduct regular visits to dealers to provide technical assistance and resolve service-related issues Perform diagnostics on 2W EVs to identify mechanical, electrical, and software issues Manage and process warranty claims in coordination with dealers and service centers Ensure proper documentation and reporting of warranty issues and resolutions Conduct root cause analysis of failed components and liaise with the quality team for corrective actions Coordinate field service activities, ensuring timely support and resolution of issues at dealer locations Monitor service cases in the field, providing on-the-spot solutions when needed Work closely with regional service managers to ensure smooth service operations across the region Collaborate with dealers to manage customer escalations and ensure positive service experiences Key Requirements: Diploma or bachelors degree in Mechanical/Electrical Engineering or a related field 3-7 years of experience as a service engineer, preferably in the 2W or EV sector