3395 Customer Satisfaction Jobs - Page 28

We are a leading retail outlet specializing in readymade garments and traditional sarees. With a strong focus on customer service and quality, we cater to a wide variety of customers seeking fashionable ethnic wear in Bangalore. Job Description / Responsibilities: Oversee daily store operations to ensure smooth functioning Manage and motivate the sales team to achieve sales targets Handle customer queries, complaints, and ensure excellent customer service Maintain proper inventory, stock levels, and visual merchandising standards Monitor store cleanliness, display, and product arrangement Handle billing and payment processing, and coordinate with accounts Generate daily/weekly sales reports for management review Ensure adherence to company policies and store SOPs Coordinate with vendors and suppliers when needed Desired Candidate Profile: Minimum 3 years of experience in retail (preferably garments or saree stores) Strong leadership and team management skills Excellent communication in English, Hindi, and Kannada Pleasant personality with customer-first attitude Good understanding of store operations and sales strategies Experience with POS/billing systems is a plus

Job Title: GET - Post Sales Job Description: As a Graduate Engineer Trainee in the Post Sales department, you will be responsible for providing exceptional support to our customers after they have made a purchase. Your main duties will include overseeing the implementation of our products, ensuring customer satisfaction, and addressing any issues that may arise post-purchase. You will work closely with our sales, technical support, and product teams to facilitate a smooth experience for our clients. Key Responsibilities: - Assist in the onboarding process for new customers, ensuring a smooth transition from sales to post-sales support. - Address customer inquiries and resolve issues related to product functionality and performance. - Collaborate with technical support teams to troubleshoot and resolve technical problems. - Conduct regular follow-up with customers to assess satisfaction and gather feedback. - Prepare reports on customer interactions and product performance to share with the relevant teams. - Participate in product training sessions and support documentation to enhance customer knowledge and understanding. - Contribute to continuous improvement initiatives based on customer feedback and industry best practices. Skills and Tools Required: - Strong customer service and communication skills, both verbal and written. - Analytical and problem-solving abilities to troubleshoot issues effectively. - Familiarity with CRM software and ticketing systems for tracking customer interactions. - Basic understanding of the technical aspects of products/services offered. - Ability to work collaboratively in a team environment and interact with various departments. - Time management skills to handle multiple tasks and prioritize effectively. - Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) for reporting and documentation. Ideal Candidate: The ideal candidate will be a recent graduate with a degree in engineering, business, or a related field. A willingness to learn, a passion for customer service, and the ability to adapt to a fast-paced environment will make you a strong fit for this role. Roles and Responsibilities About the Role: In the GET - Post Sales position, you will play a crucial role in ensuring customer satisfaction and retention after the initial sale. You will be responsible for managing client relationships and addressing any inquiries or issues that arise post-purchase. This role requires a proactive approach to maintain communication with clients and help them maximize the value of our products or services. About the Team: You will be part of a dynamic post-sales team that is dedicated to providing exemplary service to our customers. The team collaborates closely with various departments, including sales, technical support, and product development, to ensure that client needs are met efficiently. The team culture emphasizes continuous improvement, knowledge sharing, and collective problem-solving. You are Responsible for: - Building and nurturing long-term relationships with clients to enhance their overall experience. - Addressing customer inquiries and resolving any issues related to product usage or service delivery. - Collaborating with internal teams to ensure client feedback is communicated and addressed effectively. - Monitoring client engagement and satisfaction levels to identify areas for improvement. - Conducting training sessions for clients to help them utilize products more effectively. To succeed in this role – you should have the following: - Strong communication and interpersonal skills to interact with clients effectively. - A background in customer service or post-sales support, preferably in a related industry. - Ability to troubleshoot issues and provide solutions in a timely manner. - Organizational skills to manage multiple client accounts and requests efficiently. - A proactive attitude towards enhancing the customer experience and fostering client loyalty.

Welcome to Synergenius Growth Private Limited, the driving force behind Finfinity, a revolutionary fintech startup. At Finfinity, our vision is to stand as the foremost provider of innovative lending solutions, catalyzing economic growth and empowering individuals and businesses across Bharat. Our mission is to empower individuals and businesses in Bharat through the strategic utilization of cutting-edge technology, thereby providing innovative financial solutions. At Finfinity, our mission is to empower individuals and businesses in Bharat through the strategic utilization of cutting-edge technology, thereby providing innovative financial solutions. - Our commitment is to establish a more inclusive lending services platform where everyone can access the right financial products, facilitating the achievement of their financial aspirations. - With an unwavering focus on customer satisfaction and integrity, we pledge to deliver high-quality products and services that cater to the diverse needs of our clients. - Our ultimate goal is to revolutionize the financial landscape in Bharat, fostering an environment that is more efficient, transparent, and accessible to all. - At Finfinity, we firmly believe that financial freedom is the key to unlocking individual potential. - Our journey is marked by the relentless pursuit of staying ahead of the curve through cutting-edge technologies and seizing opportunities, all aimed at delivering the best possible customer experience. About Role Responsible for building and nurturing relationships with lenders and corporate clients, ensuring a seamless experience for our customers. Role will include facilitating partnerships that offer a range of financial products such as loans, insurance, and investment opportunities to corporate employees. Requirements 4-6 years of experience in B2B sales, preferably in the financial services industry (lending, insurance, investments, etc.). Strong interpersonal skills with a focus on building and nurturing long-term relationships. Strategic thinking and ability to identify and capitalize on business opportunities. Ability to work in a fast-paced environment and manage multiple client interactions simultaneously.

Welcome to Synergenius Growth Private Limited, the driving force behind Finfinity, a revolutionary fintech startup. At Finfinity, our vision is to stand as the foremost provider of innovative lending solutions, catalyzing economic growth and empowering individuals and businesses across Bharat. Our mission is to empower individuals and businesses in Bharat through the strategic utilization of cutting-edge technology, thereby providing innovative financial solutions. At Finfinity, our mission is to empower individuals and businesses in Bharat through the strategic utilization of cutting-edge technology, thereby providing innovative financial solutions. - Our commitment is to establish a more inclusive lending services platform where everyone can access the right financial products, facilitating the achievement of their financial aspirations. - With an unwavering focus on customer satisfaction and integrity, we pledge to deliver high-quality products and services that cater to the diverse needs of our clients. - Our ultimate goal is to revolutionize the financial landscape in Bharat, fostering an environment that is more efficient, transparent, and accessible to all. - At Finfinity, we firmly believe that financial freedom is the key to unlocking individual potential. - Our journey is marked by the relentless pursuit of staying ahead of the curve through cutting-edge technologies and seizing opportunities, all aimed at delivering the best possible customer experience. About Role Responsible for sourcing SME (Small and Medium Enterprises) profiles and managing the end-to-end loan approval process with banks and financial institutions. Requirements 2-3 Years of Experience in Credit Analysis and Sales. Post Graduate/Master in finance profession Excellent Communication Skills, Exceptional Relationship Management, Strong follow-up and Co-ordination

Walk-In Interview for Customer Service Associate Vacancies in MNC Multiplex (a Cinema Theatre) Minimum Qualification: Plus 2 Vacancies in Cinepolis, 6th Floor, Centre Square Mall, MG Road, Kochi Number of vacancies: 30 Job Role Interact and serve customers inside the cinema multiplex. Handle Ticket, Food & Beverage Counters if and when required, etc. Age criteria: 18 - 23 Shift Time: 8am to 5pm (Male & Female) / 5pm to 2am (Male) Salary: 14,800 take home plus PF, ESI and other allowances. Kochi Interview Details Interviews on: All days other than Sunday Time : 11am onwards Venue: Cinepolis, 6th Floor, Centre Square Mall, MG Road, Kochi Please come in Formal Dress Code, Properly Groomed along with your Resume. Kindly refer your friends also.

Greetings from Foundever. Hiring Only for Candidates from Mumbai Location. Company Name: Foundever. Location - Andheri East (Chandivali) Work Mode: Work from Office Role: Customer Service Representative. Process: Voice / Chat. Requirement: HSC + 6 Months of experience / Graduate freshers can apply. Job Summary: We are seeking a friendly and efficient Customer Service Representative to join our team. The ideal candidate will provide exceptional support to our customers by addressing inquiries, resolving issues, and ensuring a positive customer experience. Key Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, chat. Assist customers with product or service questions, order processing, and troubleshooting. Resolve customer complaints and issues with patience and empathy. Maintain accurate customer records and document interactions in the CRM system. Collaborate with other departments to ensure timely resolution of customer concerns. Provide product information, updates, and recommendations when appropriate. Follow company policies and procedures to maintain quality standards. Identify opportunities to improve the customer experience and suggest process enhancements. Skill: Excellent Communication Skills (Spoken and Written). Customer Service Skills. Shift Timings: 6am to Midnight 12 (Any 9 hours rotational shift) Working Days: 6 Days Working with one rotational weekly off. Candidate should be comfortable working in night shifts Age Eligibility: 20 years to 39 years. Candidates should be available for immediate joining. Fixed Salary = Between 16,000 to 18,000 + Performance Incentives. Depending Upon the HR Round Salary Will be offered. Transport Facility: Centralized Pick Up and Drop from Andheri Station and Ghatkopar Station. One way Pickup OR Drop from your Doorstep depending upon the shift timings. Candidates those who are interested to apply. Hiring for Immediate Joiners Connect on call with HR Manali Pawar 9324290301. OR Kindly drop your resume on below mail ID manali.pawar@foundever.com

SUMMARY Job Title: Sales Executive Position Overview: The incumbent of the role will play a key role in delivering an exceptional shopping experience, offering styling guidance, and assisting clients in selecting premium bridal and occasion wear. Key Responsibilities: Drive store sales through effective customer engagement, upselling, and cross- selling techniques. Consistently achieve individual and store-level sales targets and performance metrics. Understand client requirements and assist them in selecting wedding and occasion outfits tailored to their preferences. Provide expert styling consultations and suggest appropriate accessories and customizations. Coordinate and support fittings, alterations, and personalization services. Build strong, long-term client relationships through regular follow-ups and a focus on customer satisfaction. Maintain high standards of visual merchandising and product displays in line with brand guidelines. Address and resolve customer queries and concerns with professionalism and efficiency. Requirements Excellent verbal communication and interpersonal skills. Passion for bridal fashion, styling, and client service. Results-driven with a strong sales orientation. Minimum 1 to 3 years of retail sales experience, preferably in ethnic wear, bridal couture, or luxury fashion. Minimum educational qualification: 10+2 in any stream.

Dear candidates, Greetings from Ample!! We have Opening for Retail Sales Executive for BOSE. Interested candidates can send in their updated resumes 9686685423 or abija.fredy@ample.co.in SUMMARY Maximise the sale of at the store, ensuring optimum customer satisfaction Achieve sales goals relative to store target Evaluating the customer's requirement by following customer engagement standards to provide best solutions Ensuring store hygiene and functioning of products on display Coordinating activities at the back office, managing inventory and managing payment reconciliation with bank Handling pre/post sales customer escalations and queries Interaction with cross-functional departments for operational support Requirements Excellent communication skills Should have flair for customer service Confident and presentable Should be flexible and adaptable in working hours

Vasundhara Earthing is seeking an ambitious Area Sales Manager to expand our dealer network and drive sales across assigned regions. In this role, you will strategically identify and onboard distributors, build strong relationships with contractors and industry partners, and implement targeted sales initiatives to meet revenue goals. You’ll monitor market trends, collaborate with internal teams for promotional activities, and ensure excellent customer satisfaction. The ideal candidate is a proactive communicator with strong B2B sales experience, ready to represent a trusted leader in earthing safety solutions.

A telecaller is a customer service representative who contacts customers over the telephone. A typical job description for a telecaller includes the following responsibilities:1.Make outbound calls to customers to promote products and services, or follow up on recent purchases.2.Respond to customer inquiries and provide information about products and services.3.Resolve customer complaints and provide appropriate solutions.4.Keep records of all customer interactions and transactions, updating customer information in a database as necessary.5.Meet and exceed sales and customer satisfaction targets.6.Continuously improve product and service knowledge to provide accurate information to customers.7.Stay up-to-date with industry developments and maintain a working knowledge of competitor offerings.8.Follow all company policies and procedures, including those related to confidentiality and data security.9.Participate in training and development opportunities to improve skills and knowledge.10.Adhere to schedules and work efficiently under pressure to meet deadlines.

Conducting customer satisfaction surveys to understand what areas of the company's services need improvements Catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution Curating streamlined email and social media communication mediums for offers, updates and much more Dealing with customer issues and churning out an easy-to-follow solution Managing payment and delivery of customer orders Helping customers choose the right product for their requirements and budget Handling customer concerns and complaints in a timely manner Informing customers of upcoming promotions or deals Establishing a positive rapport with all clients and customers in person or via phone Forming reports based on customer satisfaction statistics and helping their team to develop new skills Fixing appointments based on the availability of customers and clients Interacting with customers to ensure they have a desirable and shareable experience

Job Title: Senior Customer Service Representative Location: Bangalore Department: Customer Service Reports To: Customer Service Manager Job Type: Full Time. Job Summary: We are seeking a highly motivated and experienced Senior Customer Service Representative to join our team. In this role, you will handle complex customer issues, mentor junior representatives, and support the day-to-day operations of the customer service department. The ideal candidate is proactive, empathetic, and has strong problem-solving and communication skills. Key Responsibilities: Provide high-level support to customers through various channels phone, email, chat, etc. Resolve escalated customer complaints and issues efficiently and professionally. Assist in developing customer service policies and procedures to enhance customer satisfaction. Mentor and support junior customer service staff, offering guidance and training as needed. Monitor and analyze customer feedback and service metrics to identify areas for improvement. Maintain accurate records of customer interactions and transactions in CRM systems. Participate in process improvement initiatives and recommend solutions for operational efficiency. Assist with onboarding and training of new customer service team members. Stay updated on product knowledge, industry trends, and best practices in customer service. Qualifications: Bachelor's degree or equivalent work experience preferred. Proven ability to manage and resolve complex customer issues. Excellent communication, interpersonal, and organizational skills. Strong multitasking and time-management abilities. Proficiency with customer service software and CRM systems. A customer-centric mindset with a strong focus on problem resolution and service excellence. Ability to analyze data, track KPIs, and drive performance. High attention to detail and a commitment to quality and compliance. Ability to work in a fast-paced and dynamic environment. Contact Hiring Manager SAM @ 9686682465 Mallik @ 7259027282 Vishnu @ 7259027295 Rashmi @ 7760984460 Deepanshu @ 9900024811

About Us At Udemy, were on a mission to transform lives through learning Through our intelligent skills platform and a global community of instructors, weve helped nearly 80 million learners and more than 17,000 organizations achieve their goals Come join us in ensuring everyone, everywhere has access to the skills they need to unlock their potential and create possibilities for themselves and others Learn more about us on our company page Where we work Udemy is a global company headquartered in San Francisco, with additional U S offices in Denver and Austin, and international hubs in Australia, India, Ireland, Mexico, and T?rkiye This is an in-office position, requiring three days a week in the office (Tuesday, Wednesday, Thursday) and flexibility on Mondays and Fridays About Your Skills Problem Solving: You are skilled in creative problem-solving techniques to address client needs, overcome obstacles, and drive sales outcomes, ensuring customer satisfaction and business success Coachability: You demonstrate a strong willingness to learn, adapt, and incorporate feedback to enhance strategies and achieve performance targets, fostering continuous personal and professional growth Curiosity: You exhibit a natural curiosity and hunger for knowledge, constantly seeking to understand market trends, customer preferences, and competitive analysis to inform strategy and drive business success Outbound Mindset: You possess a proactive outbound mindset, driven to identify new business opportunities, cultivate relationships with prospects, effectively communicate value and supported by your research and rigor throughout the process Collaboration You celebrate diverse perspectives, leveraging the strengths of individuals to drive collective success Within deals, you adeptly multithread and engage multiple stakeholders You constantly read your deals to identify when to engage additional stakeholders and turn toward team selling You are aware of your cross-functional partnersscope and can support them as they support you About This Role We are seeking a highly motivated and experienced Enterprise Account Executive to join our dynamic sales team in the India territory The ideal candidate will be responsible for identifying and closing new business opportunities with enterprise-level clients, which are companies with 5,000 employees and above What you'll be doing: Identify, prospect, and qualify new enterprise-level business and upsell opportunities within assigned territory Coordinate and work with Udemy Business team (Customer Success, Solutions Engineering, Marketing, Product, Deal Desk, Legal, key executives) to ensure territory success; customer satisfaction, expansion and retention Build and maintain strong relationships with key decision-makers to understand clients' business objectives and challenges to effectively position our solutions as a strategic fit Develop and execute strategic sales plans to meet and exceed sales targets Lead negotiations and close complex sales deals, ensuring contracts are executed accurately and in a timely manner Stay updated on industry trends, market dynamics, customer feedback and competitor activities; then relay and share any insights with your team! What youll have While this work is based more on the skills a person has than what they have done, we think a typical profile could include the following: We are looking for a highly motivated, over-achieving ?hunter and closer? who flourishes in a fast-paced, dynamic environment A minimum of 7+ years of closing experience in SaaS B2B Enterprise sales Ability to manage multiple opportunities across the full sales cycle Proven history of exceeding targets in selling licenses/products/subscriptions to enterprise organisations with demonstrated ownership of all aspects of territory management We understand that not everyone will match each of the above qualifications However, we also realize that everyone has unique experiences that can add value to our company Even if you think your background might not perfectly align, we'd love to hear from you! Life at Udemy We aspire to be as vibrant and dynamic as the communities we serve, as inquisitive as those who use our platform, and as revolutionary as the future we strive to open for everyone Here are some of the things we love about life at Udemy: Were invested in creating an inclusive environment that welcomes a diverse range of backgrounds and experiences From creating employee resource groups, ensuring were a Fair Pay Workplace, and building a flexible work culture, our belonging, equity, diversity, and inclusion (BEDI) initiatives always put our people first We want you to be able to bring your authentic self to work because when we all do, were better for it Learning is what we do inside and out Our Learning & Development team is second to none, helping ensure your journey is one of continuous progression Youll also have unlimited access to Udemy courses, monthly UDays (meeting-free professional development days), and a generous annual professional development stipend Our reason to exist is to revolutionize learning that calls for taking risks and learning from failures Whether its our hackathons (a company-wide effort to envision new possibilities for our product) or sharing our prototypes, we see experimentation as a crucial step on the path to success Were committed to creating world-class employee experiences and are proud of the recognition of this by Great Place to Work Of course, the best thing about being part of Udemy is knowing your work makes a difference for people and organizations around the world Youve got the skills; why not use them to help others develop theirs At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability Our Benefits Start with U Our benefits start with you and were built to provide you and your family with the protection and care you need, making it easy to access the right coverage when you need it most Benefits vary by region, and we encourage applicants to review our US Benefits, Ireland Benefits & Turkiye Benefits pages to get an understanding of some of the benefits we offer For details on region-specific benefits, please refer to the information provided during the hiring process Benefits outlined are provided as a general overview and may vary depending on the location, role, and employment classification All benefits are subject to change at the discretion of the organization and in accordance with applicable laws and policies Information regarding data privacy is available within the Udemy Careers Privacy Notice

The Role The primary focus of the Inside Sales Advisor team is responding to customer inquiries about the purchase of new vehicles in a timely and accurate manner The Inside Sales Advisor team will focus on Vehicle Configurations and will be working with existing Reservation holders to convert their reservation in to a production order The Inside Sales Advisor is responsible for these customer service activities in order to deliver top quality customer service and customer satisfaction Responsibilities Respond to all reservation and new ownership inquiries from multiple contact channels in a timely and accurate manner Work with existing Reservation holders to convert their reservation in to a production order in order to achieve expected build, shipment and delivery objectives Conduct business dealings in a way that creates a superior prospect experience that represents the Tesla brand values Utilize a consistent contact process to follow-up, nurture, and close leads generated by marketing campaigns Achieve company aims for vehicle order levels Maximize and leverage phone time, including pre-call planning, and adhere to activity metrics Keep up with industry trends and best practices, including utilization of new technology and web resources Work with the technical departments to understand current vehicle and production talking points Utilize, update and maintain the integrity of information in Teslas CRM system Provide suggestions for website improvements Escalate matters that require senior management concurrence in a timely manner to line management Work on the continuous improvement of processes and procedures related with the purchase of a Tesla Requirements Strong team-player Excellent Communication and relationship management skills, both oral and written Ability to prioritize effectively and handle shifting priorities Attention to quality and detail Valid driving license Fluency in English and local languages

IC/PM Individual Contributor Role Company Profile Jaquar Group is a prominent Indian conglomerate established in 1960 that operates in the bathroom and lighting industry headquartered in Manesar and has a global presence with manufacturing facilities, subsidiaries, and distribution networks in various countries. Jaquar has grown to become one of the leading manufacturers of premium bathroom fittings, sanitary ware, faucets, showers, wellness products, and lighting solutions. Our Values At Jaquar Group, our values guide everything we do. As part of our team, you will be expected to uphold these principles: Passion for technology – We innovate continuously Highest quality standards – We strive for excellence Building strong relationships – We value lasting partnerships Excellent customer service – We prioritize customer satisfaction Taking care of our people – We support and nurture our team Integrity – We uphold the highest ethical standards About the Role As an ASI Retail, you will be the single point of contact (SPOC) for Customer Care aspects for the area and product vertical/s assigned to you. You will, through constant initiatives, ensure customer delight which shall be the essence of every activity performed. It shall be your endeavour for right service network installation for present and following two quarters business needs. You should be passionate to train people & willing to travel and should have strong acumen to drive customer delight while optimizing on the cost. Key Responsibilities 1. Service Network Installation and Enablement Identify the right service providers required for installation, ensuring alignment with the type of service needed Scout and appoint the right party/person for service delivery, ensuring they are well-equipped with material, skills, IT systems, and knowledge of Jaquar values Enable service providers through proper onboarding, training on processes, and undertaking the necessary assistance 2. Customer delight through right service Closely monitor service calls to ensure timely attendance, proper updates in the IT system, correct charges, spares rightly transacted, and customer satisfaction Ensure that customer service is executed without deviation from scheduled times and according to Jaquar’s standards 3. Service Network Management Manage the overall service network to ensure optimal delivery Ensure right size of workforce sizing with the ASP Ensure work force is skilful to attend for the product segments assigned and the customer Conduct regular training sessions and on-the-job training (OJT) for service providers to maintain a high standard of product servicing Monitor spare stock levels Ensure in-time proper material and financial claim submission Ensure in-time clearance for service provider disengaged with Jaquar 4. Market Support Maintain disciplined and regular market interactions to gather insights on customer care support needs and provide feedback for previous issues Manage stock-related activities of customer care and support product display maintenance Train dealers and their teams on warranty certificate generation and customer care processes Regularly reconcile materials requisitioned from dealerships to ensure accurate stock management 5. Training Plan and execute training sessions for various stakeholders, including OME, OMP, SP, ASP owners, CSR students, and architect staff Organize and conduct both initial and refresher training sessions, monitoring their effectiveness to ensure the knowledge is properly applied Identify training needs based on business growth and demand, and ensure the execution of these training programs to enhance service delivery 6. Retail Builder Project Support Plan and execute proactive support at three levels of retail projects—pre-installation, during installation, and post-installation—providing guidance to users to ensure a smooth experience 7. Key Accounts, Special Drives, and Escalation Management Establish proactive contact with key accounts to provide necessary support and address any concerns Participate actively in special initiatives or drives to enhance customer engagement Handle escalations promptly and effectively, ensuring satisfactory resolution and implementing preventive measures to avoid recurrence Key Attributes Strong understanding of customer service delivery processes and standards Good grasp of market dynamics and ability to stay updated on trends Technically sound, with a DIY mindset for handling product and service-related issues Solid understanding of service network installation, enablement, and management practices Good verbal and written communication skills to interact with customers, service providers, and internal teams Physically fit and willing to travel for service inspections and DIY activities Strong data analytics skills to monitor service efficiency and process improvements Competencies Self Driven and Goal/Result Oriented Attention to Detail Creativity/Innovation Decision Making/Judgment Qualifications and Experience Education: Graduate or diploma engineer with a technical background Experience: Minimum 3 years of experience in the service industry, with at least 1 year in a lead position. Prior service experience in the building industry is desirable Skills: Excellent communication and interpersonal skills Ability to manage data effectively and perform analytics for process improvement Strong understanding of service network operations and challenges Passion for continuous learning and enhancing the knowledge of others DIY approach with technical soundness in product handling and servicing Company Commitment to Equal Opportunity Employment Jaquar Group is committed to fostering a diverse and inclusive workplace and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national orientation or disability. Reach Us At Jaquar and Company Private Limited Plot No.3, Sector – 11, IMT Manesar Gurgaon, Haryana – 122050

Here at Ivalua, we are currently looking for a Customer Application Engineer. You will be reporting to the RUN Manager of the technical customer support team and you will be responsible for managing the customer relationship on the maintenance of the applications in operational and technical terms. You will own enhancements, Upgrades and Application Performance Tuning Activates. You will be trained and certified on our Buyer application (SaaS Source-to-Pay software package). WHAT YOU WILL DO WITH US Management of customer relations on the application Dedicated contact for the customer administrator of the Ivalua solution on 1 to 5 accounts Responsible for your customers satisfaction by providing attention and technical expertise Weekly meeting (prioritization of requests) and monthly meeting (maintenance report, improvement plan and new subjects) with the customer and the integrator partner Maintenance: Follow-up, qualification, and prioritization of customer requests Expertise needed in troubleshooting code and SQL issues Staying up to date with trends with new syntax, query optimization, and Prior knowledge of C# .NET & SQL frameworks to best support existing and future Ivalua customers Ability to communicate well with customers and team members Change requests: Analysis of needs, deviations and customer processes in connection with project engineers, production of costs of requests. Parameterization of the solution and reduction of specific code Upgrade solution: Preparation of the upgrade: generic and specific code (to be reduced), parameters, tests Customer acceptance and production Customer support and follow-up of associated anomalies Expertise in solution and Customer Satisfaction: Training in new and advanced products. Support for partners and customers Feedback to R&D of customer needs and projects Punctual participation in customer specification and configuration workshops. YOUR PROFILE Skills and Experience: Minimum 3 years of experience on L3/L4 Software Product Technical Support Process You have experience as a developer in object-oriented language (ideally C#) acquired through at least projects, internships or work-study. You are a master of SQL (writing and optimizing queries) You have experience in technical support, and if possible customer management. BE/BTech or Masters degree in Computer Engineering, Computer science, or a closely related field or foreign equivalent. Procurement domain will be an added advantage Soft Skills : Excellent written and verbal communication skills and at ease in a multicultural environment You have strong autonomy and good management of priorities You want to develop your customer relationship management skills.

Job Summary Location: Pune Job Type: Full-time Posted On: 19 June 2024 Sales Engineer Roles and Responsibilities: Prepare and deliver technical presentations explaining products to customers and prospective customers. Understanding product features and explaining the value addition to the customers. Participating and generating business development ideas and opportunities towards the overall Strategic Plan. Creating Quotations in response to customer inquiries. Follow-up on quotations in a timely manner to secure profitable orders. Maintaining customer databases and document management systems. Search for new clients through cold calling, social media, visits in designated region. Develop long-term relationships with clients Negotiate contract terms and conditionsto meet both customer and business needs. Check all purchase order acknowledgements as per order discussion with the customer. Preparing sales report and participating in monthly sales review meetings. Preparing Techno-commercial proposals, replying to RFPs and preparing sending technical Skill requirements: Excellent verbal and written communication skills. Strong work ethic and Can do attitude. Able to work independently and as part of a team. Positive objective-oriented attitude and is able to work well in demanding and fast- paced environments. Self-motivated and focused with a passion for technology and an aptitude for customer satisfaction. Excellent problem-solving approach. Well- versed with MS-Office tools- word, excel and power point Self-motivated and goal oriented. Required Qualification and Experience: BE /MBA Fluency in English Minimum 2 - 6 years of experience in sales. Job openings Pune 19 June 2024 Full-time Pune 19 June 2024 Full-time Pune 19 June 2024 Full-time Pune 19 June 2024 Full-time Pune 19 June 2024 Full-time Pune 19 June 2024 Full-time Pune 19 June 2024 Full-time Pune 19 June 2024 Full-time

Management of customer relations on the application Dedicated contact for the customer administrator of the Ivalua solution on 1 to 5 accounts Responsible for your customers satisfaction by providing attention and technical expertise Weekly meeting (prioritization of requests) and monthly meeting (maintenance report, improvement plan and new subjects) with the customer and the integrator partner Maintenance: Follow-up, qualification, and prioritization of customer requests Expertise needed in troubleshooting code and SQL issues Staying up to date with trends with new syntax, query optimization, and Prior knowledge of C# .NET & SQL frameworks to best support existing and future Ivalua customers Ability to communicate well with customers and team members Change requests: Analysis of needs, deviations and customer processes in connection with project engineers, production of costs of requests. Parameterization of the solution and reduction of specific code Upgrade solution: Preparation of the upgrade: generic and specific code (to be reduced), parameters, tests Customer acceptance and production Customer support and follow-up of associated anomalies Expertise in solution and Customer Satisfaction: Training in new and advanced products. Support for partners and customers Feedback to R&D of customer needs and projects Punctual participation in customer specification and configuration workshops. YOUR PROFILE Skills and Experience: Minimum 3 years of experience on L3/L4 Software Product Technical Support Process You have experience as a developer in object-oriented language (ideally C#) acquired through at least projects, internships or work-study. You are a master of SQL (writing and optimizing queries) You have experience in technical support, and if possible customer management. BE/BTech or Masters degree in Computer Engineering, Computer science, or a closely related field or foreign equivalent. Procurement domain will be an added advantage Soft Skills : Excellent written and verbal communication skills and at ease in a multicultural environment You have strong autonomy and good management of priorities You want to develop your customer relationship management skills.

Hiring Location : Gurugram, India Language: Hindi, English, any additional regional language is a plus Purpose : This solution-focused professional will be responsible for new /old opportunities within existing and prospective partners/ resellers Responsibilities : Sales Generation Deal Closure and Quotation follow up where applicable Prospecting and hunting new prospects for the assigned SMB accounts Drive the reach, frequency, yield for SMB segment Build pipeline through a combination of cold calling, email campaigns and market research Primarily focus on Endpoint Solutions and Advanced solutions product mix (Hardware) Drive cross selling into Advanced solutions product mix Develop adequate pipeline to ensure coverage and drive conversions Customer issues and helping the sales team with upsells and renewals Focused on building loyalty with existing partners Support dormant reactivation campaign programs Maintain 3X Pipeline, Funnel Review, Weekly Business Review. Administration / Campaign Awareness Call down to drive communication awareness of any product campaign and promotions Call down for RSVP registration for channel events Support the country SMB & GTM strategy to drive business outcomes Manage the sales and opportunity process through constant engagement with internal stakeholders including inside sales, product team, senior executives. Addressing customer issues and helping the sales team with upsells and renewals Strong collaboration with existing internal and external stakeholders and partners Update CRM with all the latest remarks on ongoing deals, opportunities. Ability to present to senior level audience over a call. Strong skill set on PPT and Excel. Knowledge, Skills and Experience: 3-4 years of sales and marketing experience preferred Diploma/Degree in Business/ Marketing/IT or an equivalent discipline Sound knowledge/passion in IT industry/products/solutions preferred Should have a strong command over English and Hindi (additional region language is a plus) Strong communication skills and ability to work with multiple teams Experience using CRM/ERP platforms and opportunity/lead qualification process Collaborative work style, team player and customer oriented

Assist customers in Hindi+Marathi/Gujarati+Marathi Address service-related queries & concerns Provide product/service information professionally Ensure customer satisfaction & timely follow-ups 20K In-Hand + PF + Incentives 2 rotational offs Required Candidate profile HSC + 1yr customer service experience required excellent communication skills

IC/PM Individual Contributor Role Company Profile Jaquar Group is a prominent Indian conglomerate established in 1960 that operates in the bathroom and lighting industry headquartered in Manesar and has a global presence with manufacturing facilities, subsidiaries, and distribution networks in various countries. Jaquar has grown to become one of the leading manufacturers of premium bathroom fittings, sanitary ware, faucets, showers, wellness products, and lighting solutions. Our Values At Jaquar Group, our values guide everything we do. As part of our team, you will be expected to uphold these principles: Passion for technology – We innovate continuously Highest quality standards – We strive for excellence Building strong relationships – We value lasting partnerships Excellent customer service – We prioritize customer satisfaction Taking care of our people – We support and nurture our team Integrity – We uphold the highest ethical standards About the Role In this role, you will play a crucial role in delivering exceptional customer service, ensuring technical excellence, and maintaining strong relationships with key stakeholders. You will drive seamless service operations, provide technical assistance, and support pre-and post-sales activities, contributing to overall customer satisfaction and operational efficiency. Your expertise and proactive approach will help foster trust and loyalty among customers, dealers, and internal teams. Key Responsibilities Conduct training sessions for Plumbers Associated with Dealers (PAD) at classroom settings or dealer points Provide on-site assistance and guidance to PAD and architect staff to ensure proper product handling and installation Offer technical site assistance to architects during critical project stages Deliver proactive service solutions to retail customers and ensuring prompt resolution of issues Manage preventive maintenance contracts (PMC) and organizing maintenance camps for key accounts and projects as recommended by branch heads Address customer complaints promptly to ensure satisfaction and loyalty Monitor and ensure timely return of spare parts and dealer claims to the factory for replacements or repairs Manage spare parts replenishment for the dealer network and validating branch-to-ASP spare parts transactions Ensure spare parts stock reconciliation and return to the factory within timelines Organize training programs for service personnel to enhance technical skills and knowledge Provide special technical support to the sales team for pre-and post-sales activities Oversee dealer claims for manufacturing defects, spare parts, or products and ensuring timely resolutions Conduct health checks of JDS & OC systems to maintain operational efficiency Coordinate with the sales and service teams to meet organizational goals Key Attributes Customer-centric mindset with a focus on quality service delivery Expertise in product installation and maintenance Knowledge of preventive maintenance practices and spare parts management Proficiency in training and mentoring technical teams Familiarity with service protocols and operational workflows Technical aptitude with a strong understanding of service tools and equipment Self Driven and Goal/Result Oriented Attention to Detail Creativity/Innovation Decision Making/Judgment Qualifications and Experience Education: Bachelor's degree or diploma in Mechanical/Electrical Engineering or a related field Experience: 5-7 years of experience in customer service or technical support, preferably in the plumbing, construction, or related industries Skills: Excellent problem-solving and troubleshooting abilities Exceptional communication and interpersonal skills Organizational and time management skills to handle multiple tasks efficiently Proactive and detail-oriented approach Company Commitment to Equal Opportunity Employment Jaquar Group is committed to fostering a diverse and inclusive workplace and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national orientation or disability. Reach Us At Jaquar and Company Private Limited Plot No.3, Sector – 11, IMT Manesar Gurgaon, Haryana – 122050 www.jaquar.com

IC/PM Individual Contributor Role Company Profile Jaquar Group is a prominent Indian conglomerate established in 1960 that operates in the bathroom and lighting industry headquartered in Gurugram and has a global presence with manufacturing facilities, subsidiaries, and distribution networks in various countries. Jaquar has grown to become one of the leading manufacturers of premium bathroom fittings, sanitary ware, faucets, showers, wellness products, and lighting solutions. Our Values At Jaquar Group, our values guide everything we do. As part of our team, you will be expected to uphold these principles: Passion for technology – We innovate continuously Highest quality standards – We strive for excellence Building strong relationships – We value lasting partnerships Excellent customer service – We prioritize customer satisfaction Taking care of our people – We support and nurture our team Integrity – We uphold the highest ethical standards About the Role As a Sales Generation Specialist (SGS), you will drive sales and revenue growth by converting leads into successful deals, educating channel partners about product offerings, and ensuring maximum product visibility in the market. You will play a key role in building strong relationships with dealers, builders, and end customers while implementing strategic promotional activities to enhance market penetration and brand loyalty. Key Responsibilities Convert the prospect pipeline generated by MDS into successful sales Educate dealers and key decision-makers about product’s range, USPs, and benefits Achieve product’s sales value and quantity targets across various categories Generate demand for the products within specified channel partners or geographical areas Ensure maximum display and visibility of products at dealer showrooms through effective EDS management Maintain brand hygiene and ensure compliance with company pricing and promotional guidelines Visit dealers as per MCP, encouraging them to sell products independently. Provide technical education to dealer sales staff and identify experts at counters for advanced training Conduct training sessions at dealer sales counters, including role plays and practical demonstrations Resolve dealer issues and escalate them timely if needed Demonstrate the sales process to dealer staff and spend 2-3 hours daily at the dealer counter Conduct site visits to end customers and promote the products & concepts Convert retail builders of the branch into sales, add new builders, and share a universe of builders and architects monthly Implement promotional activities and local events to increase product visibility and market penetration Conduct architect activities at various outlets such as Orientation Centres (OC), Atelier, Jaquar World (JW), etc. Collaborate with the branch CC team to conduct plumber training sessions Gather and share information on competitors' activities, product development, benchmarking, etc. Key Attributes Excellent communication, interpersonal, and relationship-building skills Strong product knowledge and ability to communicate value propositions effectively Proven ability to drive revenue growth Expertise in expanding and managing dealer networks Ability to gather and analyze market and competitor data to inform strategies Proficiency in MS Office Suite and CRM software (preferred) and Sales software Proven ability to deliver engaging presentations and product training sessions Competencies Customer Focus Negotiation Skills Presentation Skills Competitor Analysis and Market Development Qualifications and Experience Education: Graduation/Post Graduation preferred Experience: Proven track record of 4-6 years’ experience in sales or related field Skills: Excellent verbal and written communication skills with pleasing personality, including ability to effectively communicate with internal and external customers Time management and organizational skills Analytical skills for tracking sales performance and network productivity Initiative and drive to meet and exceed sales targets Ability to travel within the assigned territory Company Commitment to Equal Opportunity Employment Jaquar Group is committed to fostering a diverse and inclusive workplace and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national orientation or disability. Reach Us At Jaquar and Company Private Limited Plot No.3, Sector – 11, IMT Manesar Gurgaon, Haryana – 122050 www.jaquar.com

Roles and Responsibilities International Domestic Call Centre Email/Chat/Voice About the Role We are looking for an enthusiastic individual to join our company who will act as a liaison between our company and its current and potential customers. An ideal candidate should be able to accept ownership for effectively solving customer issues, complaints, and queries while keeping customer satisfaction as an utmost priority. Responsibilities Manage inbound calls, chats, and emails. Manage tickets and update customer information in the database during and after each call. Maintain a database of customer interactions and transactions, record details of inquiries, complaints, and comments, as well as actions taken. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Act as a liaison between the delivery team, customers, and vendors. Engage in problem-solving and process improvement. Develop strategies to ensure judicial usage of resources and timely delivery. Manage KYC and documentation of customers for smooth order processing. . NO target based calling Desired Candidate Profile Domestic and International call Center WhatsApp number 9781021114 No Fees Call 9988350971 01725000971 7508062612 9988353971 Age Limit 18 to 32 12th or Graduate any degree or diploma can apply Perks and Benefits Salary 15000 to 35000 and incentive 1 lakh

Profile: Customer service representative Location: Noida, Gurgaon Type: Work from office Salary: 15k-30k Qualification: Graduate& Undergraduate Experience:0-2 yrs Skills: Good Communication skills contact 7011774993 (Call/WhatsApp) HIMANI (HR)

CRM required at kundli, sonipat Qualification- any Graduate Exp- fresher can apply Salary- 14000 to 20000 Timing- 9 to 7, 6 days working No leave policy Skills- customer coordination, excel