3331 Customer Satisfaction Jobs - Page 31

The Liability Sales department focuses on the liability acquisition, assets and retail forex business for the bank. The department drives business from 2700+ branches and is responsible for sourcing of retail and corporate deposits, salary and non-salary accounts, trust accounts and forex Business with a view to increase the retail book of the bank. About the Role Corportate Salary Manager ( CSM - Service) are a part of the Banks front line sales Team leadership force whose primary responsibility is to get new corporate salary accounts for the bank and explore new business opportunities. They are responsible to get the BDEs productivity on accounts, for selling products and services to the employees working with corporates and having salaried relationship with us on the basis of their needs. They are also responsible for customer mapping and handling queries to ensure customer satisfaction. Key Responsibilities Identify sales opportunities for corporate salary accounts by building new relationships with corporates Manage business relations with existing corporate customers to increase the depth of existing relationships Achieve sales targets as assigned by the organization on a monthly basis Conduct market enhancement activities within the corporates to enhance the business Record and track all engagement activities through the CRM system Comply with KYC/SEBI rules, regulations, and legislation governing the financial services industry Responsible for the growth and cross sell to the mapped relationships Responsible for BDE incentives Qualifications Graduate with less than 10 year of experience / MBA with minimum 3 years experience Role Proficiencies Good communication (both verbal and written) skill in both English and the local language Excellent lead generation and conversion skill Ability to handle pressure and meet deadlines Ability to work successfully as a part of a team High sales orientation to meet the sales targets consistently Need to have good presentation skills and high standards of integrity Market and competition knowledge

The Liability Sales department focuses on the liability acquisition, assets and retail forex business for the bank. The department drives business from branches across India and is responsible for sourcing of retail and corporate deposits, salary and non-salary accounts, trust accounts and forex Business with a view to increase the retail book of the bank. About the Role Officer Sales are a part of the Banks front-line sales force whose primary responsibility is to get new customers for the bank and explore new business opportunities. Officer Sales are responsible for selling banking and investment products and services to customers based on their needs. They are also responsible for handling customer queries to ensure customer satisfaction. This is a pure sales job and involves daily customer reach-outs & travelling Key Responsibilities Identify sales opportunities for both the Bank and third-party products by acquiring new customers and building new relationships. Manage business relations with existing customers to increase the depth of existing relationships. Achieve sales targets as assigned by the organization monthly as per Grade Matrix (BDE, Officer and AM Sales) Record and track all engagement activities through the CRM system. Comply with KYC/SEBI rules, regulations, and legislation governing the financial services industry Qualifications Optimal qualification for success on the job is depends on Grade offer to: Officer Sales-2 : Graduate with more than 1 year of experience (upto 2 years) Officer Sales-1 : Graduate with less than 1 year of experience Role Proficiencies: Good communication (both verbal and written) skill in both English and the local language. Excellent lead generation and conversion skill Ability to handle pressure and meet deadlines. Ability to work successfully as a part of a team. High sales orientation to meet the sales targets consistently. Ensure resource should have the recommended Model Device and Android Version- Model 1-OPPO, VIVO, MI, 1+, Samsung and Realme. Android Version- 10/11/12/13

To Support new car sales by offering trade-in option to customers and also sales of used cars Key Responsibilities: Inventory Management: Keep work equipment up to date, doing the trade in calculations after given standards, maintenance of the stock presentation Check according to given standards: stock list, pricing, customer satisfaction, management by objectives, etc Follow up and check the given standards, support the sales manager in realising the sales policy Control the internal/external process of reconditioning; keep spending in line with the calculation check the quality of reconditioning, watch time value of reconditioning in addition to average value of the used vehicle Used Car Sales Conduct sales talks, conduct canvassing talks, make offers (incl. financial offers), accept orders, deliver the cars to customers, customer support after delivery Competitor analyses and target group analyses, support the sales manager in stock pricing Qualifications : Basics: Commercial or technical education, sales experiences in the used or new car business Experience (type of): 2 years sales experiences in the used or new car business Specialized Knowledge: excellent communication and customer service skills, good appearance, flexible, excellent team player, compliant and faithful Benefits: Competitive salary and performance-based incentives. Health insurance and we'llness programs. Opportunities for professional development and career growth. Friendly and supportive work environment. Paid time off and holiday leave.

Identify sales opportunities for both the Bank and third-party products by acquiring new customers and building new relationships. Manage business relations with existing customers to increase the depth of existing relationships. Achieve sales targets as assigned by the organization monthly as per Grade Matrix (BDE, Officer and AM Sales) Record and track all engagement activities through the CRM system. Comply with KYC/SEBI rules, regulations, and legislation governing the financial services industry Qualifications Optimal qualification for success on the job is depends on Grade offer to: Officer Sales-2 : Graduate with more than 1 year of experience (upto 2 years) Officer Sales-1 : Graduate with less than 1 year of experience Role Proficiencies: Good communication (both verbal and written) skill in both English and the local language. Excellent lead generation and conversion skill Ability to handle pressure and meet deadlines. Ability to work successfully as a part of a team. High sales orientation to meet the sales targets consistently. Ensure resource should have the recommended Model Device and Android Version- Model 1-OPPO, VIVO, MI, 1+, Samsung and Realme. Android Version- 10/11/12/13

Identify and close sales opportunities with our clients, such as contract renewals, cross-sells, and up-sells etc Ensure relationships, with key decision-makers for accounts that will provide business, are continuously developed and relationships are strengthened and grown Work with Reposite Sales and Client Services teams to ensure complete customer satisfaction with the Cvent product and organization Ensure customer issues are acknowledged and resolved within 24 hours Call on existing clients in an effort to meet and exceed individual and department revenue expectations Develop and actively pursue list of targeted Key Accounts and create individual plans of action to penetrate these accounts Set aggressive goals for annual revenue achievement against each account Accurately forecast sales opportunities via pipeline report Effectively and accurately manage personal revenue pipeline to maximize all business opportunities Monitor and report sales activity within the system Heres What You Need: Experience selling or managing accounts in hospitality/SaaS/technology space preferred Ability to multi-task and ability to work in a dynamic, fast-changing entrepreneurial environment Must be able to integrate knowledge across disciplines to include relationship management, consultative selling, product demonstrations, closing contracts, operation/process flow, and product function Ability to work with Salesforcecom

Engineer will be responsible for providinghigh-quality technical support and maintenance services to our clients. Engineer will troubleshoot and resolve issues with equipment, perform regularmaintenance, and ensure customer satisfaction through effective communicationand problem-solving skills. Technical Skills: Mechanical and Electrical Knowledge. Troubleshooting Skills Benefits Enhanced Customer Satisfaction

Handle outbound customer calls with professionalism and courtesy. Provide accurate information and support to customers regarding products and services. Resolve customer queries and issues efficiently, ensuring a positive customer experience. Maintain detailed records of customer interactions and transactions. Collaborate with team members to improve processes and customer satisfaction. Stay updated on company policies, product knowledge, and industry trends. Freshers the minimum qualification should be graduation

Job Description: Responsible for framing Solutions for EISBG Design and develop EISBG solution prepositions Developing new Applications and Solution pitch for Business Team Provide up to date technical information , Sales collaterals and Product information to Solution Sales team Responsible for all technical aspects of infrastructure Sales cycle from pre sales discussion , solution design ,pricing and proposals to handover to support & Projects implementation department Resolve Level 3 infrastructure support issues related to design Focusing on meeting the customer s needs Provide the design and cost structure to Business Liaison with industry consultants to understand the technology trends Interact with Product teams to understand Road map and guide in requirement of the region in consultation with Business team Interact with Supply chain to provide specs for cost structure for outsource products Skill Sets & Expertise: Go getter and early opportunity spotter Innovation and creativity Strong Business analysis skills Strong interpersonal skills Team player and good leadership, communication qualities Experience: Around 12~15 Years of total experience in framing Solutions , Min 8 years experience Energy Sector Strong knowledge of Power electronics Hardware and software s Education: Bachelor Degree in Electrical or Electronics Engineering

Job Description: Responsible for framing Solutions for EISBG Design and develop EISBG solution prepositions Developing new Applications and Solution pitch for Business Team Provide up to date technical information , Sales collaterals and Product information to Solution Sales team Responsible for all technical aspects of infrastructure Sales cycle from pre sales discussion , solution design ,pricing and proposals to handover to support & Projects implementation department Resolve Level 3 infrastructure support issues related to design Focusing on meeting the customer s needs Provide the design and cost structure to Business Liaison with industry consultants to understand the technology trends Interact with Product teams to understand Road map and guide in requirement of the region in consultation with Business team Interact with Supply chain to provide specs for cost structure for outsource products Skill Sets & Expertise: Go getter and early opportunity spotter Innovation and creativity Strong Business analysis skills Strong interpersonal skills Team player and good leadership, communication qualities Experience: Around 12~15 Years of total experience in framing Solutions , Min 8 years experience Energy Sector Strong knowledge of Power electronics Hardware and software s Education: Bachelor Degree in Electrical or Electronics Engineering

Please share your CV on sv7@svmanagement.com Role & Responsibilities- This role is responsible for driving revenue growth by acquiring new domestic customers, enhancing profitability through various initiatives, capturing Voice Of Customer, ensuring adherence to program management, enhancing share of business with existing customers. Preparing calendar for leadership meeting with customer and tracking its adherence. Enhance Share of Business by identifying growth opportunities and strengthening relationships with key customers. Candidate- Industry Base Product Solution Selling knowledge, Industry Base Business Management Experience with Margin Management Understanding of Industry wise products, customers. Team Handling Experience

We are seeking an experienced and driven Associate Principle Scientist to join our research team. The ideal candidate will be responsible for conducting cutting-edge research, designing and executing experiments, analyzing results, and contributing to the advancement of projects. This role requires a deep understanding, as well as strong analytical and problem-solving skills. Qualification: Ph.D. With Post Doc in Organic/ Medicinal Chemistry Experience: 5+ years of experience Responsibilities: Understand and manage client expectations Resolve client issues on priority basis Responsible for collaboration growth and retention Ensure increase customer satisfaction scores Enhance scientific capability of team members and establish ecosystem for effective Collaborate with internal stakeholder and other department (analytical, ProjectManagement) HR, IT, Admin, maintenance) for required resources and services. Conduct periodic reviews to ensure project deliverables, Plan and allocate optimum resources like mana power, materials and infrastructure Improve profitability through efficient management of allocated resources

Job Overview: The Sales Consultant is to sell new Mercedes-Benz vehicles as well as optional extras, accessories, financial services, Insurance. He represents the brand, provides excellent customer service and is the key contact between the customer and the company. The salesperson has to establish and maintain a personal and life long contact and relationship with the customer, thus achieving high customer satisfaction and keeping them loyal to the brand. He provides the customer information and solutions on product and services to meet their needs and desires. He meets sales targets with high customer service standards. . Key Responsibilities: Meeting and Greeting Analysis of needs and requirements Product demonstration (static and dynamic) Presentation of offer Handling of objections/ difficult customer interface/ negotiation Closure of sale Delivery of new vehicle Follow-up after delivery, build and enhance customer relationship Build and expand customer database E-Dealer Updating Qualifications : Qualifications : Basics: Any Bachelor degree Experience (type of): 2-5 years experience is sales (with at least 2 years in automobile sales) Specialized Knowledge: Communication skills, analytical skills , Negotiation skills, basic computer skills, team player, ability to work in dynamic situation Benefits: Competitive salary and performance-based incentives. Health insurance and wellness programs. Opportunities for professional development and career growth. Friendly and supportive work environment. Paid time off and holiday leave.

EstateMint is Pune based Real Estate and Finance consulting firm dealing in residential apartments.With its best in class knowledge center and technology, EstateMint is aimed to deliver its a customer the exact Dream Home they wish for at the best price they can get.EstateMint offers a free consultation to its customers with a vision of giving the best customer satisfaction and complete home buying solution. The Role Find new customers and develop opportunities to sell properties Establish and maintain relationships with clients and customers Meet with clients to discuss their needs and concerns Provide customer service and support to ensure satisfaction and repeat business Perform market analysis to identify emerging markets, market trends and shifts Create proposals and bids for business. Being able to plan and implement sales strategies Negotiate on price, quantities, and specifications Attend trade shows, exhibitions, or other events. Report on sales activities to management Ideal Profile Qualification and Requirements: A bachelors degree in engineering, business or a related field 2 -3 yrs of experience in sales. Fresher can also apply Strong written and verbal communication skills Sales management experience The ability to work independently and under pressure. Immediate Joiners are preferred Perks & Benefits Budget: Up to 3.5 LPA Attractive incentives PF Deduction Whats on Offer Attractive Salary & Benefits Opportunity within a company with a solid track record of performance

Education -MBBS/BDS/BHMS + MBA /MHA in Health Care Experience - Minimum 5 years in the Health Care Job Specification : Develops and administers the quality education process formulating quality improvement programmes for employees. Prepares Internal Audit Schedules, assisting with Internal Audits and Audit results. Recommends quality tools and techniques to be used in measuring the Hospital s quality performance and variations; and solving quality problems. Recommends procedures and guidelines to direct the practices used in performing corrective action and preventive actions. Reviews Non-conformances, Corrective Actions, Observations, and Patient Complaints for repetitive trends, recommendations for changes and/or processes. Develops, writes, and implements Hospital s Quality Standard Operating Procedures, Standing Instruction and our Work Instructions. Actively supports and participates in Quality Management System training programs and other quality-related training. Actively supports, participates and maintains the integrity and on-going function of the Hospital and facilities safety programme. Quality Coordinator for NABH accreditation process and JCI, QAI accreditation process Establish policies and procedures compulsory according to NABH and JCI, QAI standards Maintained compliance with applicable governmental, regulatory agency and hospital policies, procedures, regulations and accreditation requirements. Conducted routine internal and external audits Analyzed quality audit results and developed, implemented and monitored corrective action plans, appropriately. Reported quality system requirements to hospital management and staff, on a regular basis. Training and Evaluation of staff for Quality standards Collection and analysis of Quality Indicators and prepared yearly trend reports Collection and analysis of Incident Reports. SOP formation and Implementation. Customer Satisfaction Enhancement. Team Building and Training. Salary - As per the Market Standard

Hyderabad Berufserfahrung Vollzeit High-Tech Company And Global Market Leader The Schiebel Group is a globally operating high-tech company and market leader in the field of unmanned, 200 kg, helicopters (CAMCOPTERS-100) and mine detection systems For us, it's not just about technology it's about visions that take flight! Your Mission We are looking for a Software Team Leader who is able to recruit and coordinate a SW development team and make it productive, understands technical requirements and software architecture and acts as a bridge to the development team Your tasks: Recruit and establish a successful team of up to 20 Software Developers, all based in/near Hyderabad Coordinate the work and take full responsibility for the software developed by the team Take care of onboarding and training of new team members Oversee and manage the complete life cycle of the product Work closely with management and software architects in Europe (Austria) to define work packages for the team Ensure that product supports companys overall strategy and goals Ensure customer satisfaction to drive further sales Manage software development tools and build environment engineering (build server) Guide and manage software testing and verification engineers Local IT server management Software processes and quality standard need to be compliant to the Schiebel Groups overall software development processes What You Bring Experience in developing GUI SW for the aviation domain or in a related field Proven experience as a team leader (min 3 years) Experience as a software architect (min 5 years) Knowledge of databases including interfaces to external databases Conversant with map formats, coordinate systems, terrain data management and related functions like map import, conversions etc Knowledge about graphical user interface in order to understand customer requirement for implementation Should have a good understanding of network, communication, info security and encryption Experience in C++, GUI frameworks, video encoding, map visualization / GIS Capability to handle video codec engineers in the requirement to configure and use video libraries Post graduate in computer / electronics related field Experience in working with development teams in Europe would be a bonus Excellent English skills and very good communication skills Ready to work from Hyderabad and undertake regular visits to Vienna for product development and synchronization with avionics team What We Offer An exciting work environment with unmanned helicopters A dynamic team with strong cohesion The opportunity to help build a new organization from the ground up and become part of an exciting new team Diversity counts with us We promote a non-discriminatory workplace and welcome applications from people of diverse backgrounds, genders, age groups, abilities, and religions Birgit Rada-Tomasin Recruiting Specialist Nikolaus Donath Leitung Software Development

To communicate with Clients & with the SEO team, if anything is needed, approvals of the same needs to be taken and follow-up where required Excellant English speaking skills Pure Day shift Sat & Sun fixed off Min 1 year exp into customer service Required Candidate profile Mailbox management, Client Meetings,Whatsapp Texts,Review meetings Call/Whats App HR Ashwini @ 8591702057

Job Role: We are seeking a Customer Success Associate to represent LionCircuits to our customers. Supporting clients who interact directly with our website is the main responsibility of this position. Your goal is to make sure that every step of the customer journeyfrom onboarding to order fulfillment and continuing supportis effective and seamless. Key Responsibilities: Customer Interaction: Handle customer queries via email, chat, and phone related to orders, pricing, PCB specifications, and general technical questions. Order Support: Assist customers with order placement, track shipments, and ensure prompt resolution of any queries or concerns. Onboarding & Guidance: Guide new users through the LionCircuits platform and provide clarity on available services and features. Cross-functional Coordination: Collaborate with internal teams such as Production, Engineering, and Logistics to address and resolve customer queries effectively. Relationship Management: Build and maintain strong customer relationships to drive satisfaction, engagement, and long-term retention. Feedback Sharing: Collect and communicate customer feedback and insights with relevant internal teams to support continuous improvement of services. Knowledge Management: Contribute to the creation and maintenance of FAQs, help guides, and documentation to enhance customer self-service and support efficiency. Preferred candidate profile Bachelors degree in Engineering, Business, or a related field. 01 year of experience in customer support, operations, or similar roles. Excellent verbal and written communication skills. Strong problem-solving and multitasking abilities. A proactive and customer-focused approach. Basic knowledge of PCBs/electronics is a plus (not mandatory). Familiarity with CRM systems or customer support tools is an added advantage.

Contact potential and existing customers via phone to introduce products or services. Follow up on leads generated through marketing campaigns or referrals. Convert inquiries into sales by understanding customer needs and offering suitable solutions. Customer Engagement : Build rapport with customers to enhance customer satisfaction and retention. Provide accurate information about products, pricing, and promotions. Address customer objections effectively and persuade them to purchase. Sales Target Achievement : Meet or exceed daily, weekly, and monthly sales targets and KPIs. Maintain a high conversion rate by effectively managing the sales pipeline. Database Management : Maintain detailed records of customer interactions and sales progress in the CRM system. Update and manage customer databases for future reference and follow-up.

Mobile applications are critical to our business given that these are the key customer facing channels. The Senior Software Engineer in Mobile Apps will be responsible for helping Mobile Application team is to design, develop, and deliver high-quality, scalable, and maintainable iOS applications that meet business and customer needs for Jet2.com and Jet2holidays; ensuring it is delivered effectively, on time and achieves the intended business and user goals. The Senior Software Engineer will provide technical expertise, mentor junior developers, and uphold coding standards to enhance team productivity. They will actively contribute to the apps architecture, optimize performance, and ensure the implementation of best practices in mobile app development. Additionally, the role requires problem-solving skills to address complex technical challenges, staying updated with the latest iOS trends and technologies, and driving innovation within the team. The Senior Software Engineer will play a crucial role in ensuring timely delivery of high-quality applications that align with the organizations goals and customer expectations. As a Senior Software Engineer - iOS at Jet2 Travel Technologies will be Reporting to the Lead Software Engineer, you will work closely with cross-functional teams, including designers, product managers, and backend engineers, to deliver high-quality iOS applications that enhance the customer experience and drive business growth, This role offers an exciting opportunity to work in a fast-paced, dynamic environment, contributing to innovative features and improvements that impact millions of users. Design, develop, and enhance Jet2 s mobile applications, ensuring they provide a seamless and high-quality user experience. Take full ownership of assigned features and modules, delivering scalable, maintainable, and well-tested code that aligns with best practices. Drive technical excellence by writing clean, efficient, and reusable Swift code, while actively participating in code reviews and mentoring junior engineers. Stay ahead of the curve by researching and implementing new technologies to improve app performance, UI/UX, and overall customer satisfaction. Work closely with cross-functional teams across the UK and Pune, contributing to the entire development lifecycle from ideation to deployment. Actively engage in technical discussions, sprint planning, and architecture reviews, ensuring alignment with business and technical objectives. Improve CI/CD pipelines, optimize performance, and contribute to the automation of testing and deployment processes. Ensure adherence to security standards and best practices to safeguard customer data and maintain app integrity

. Leasing Strategy & Execution: Develop and implement a comprehensivestrategic leasing plan to maximize occupancy and rental income for retail,office, commercial, and institutional and Industrial assets. Lead Generation & Conversion: Identify, target, and engage potentialtenants to drive leasing activity, ensuring high conversion rates frominquiries to finalized agreements. Conduct market research to understandtrends, evaluate competitors, and strategically position MET City#s leaseholdassets to attract premium tenants. Client Relationship Management: Build and maintain strong relationshipswith prospective and existing tenants to ensure a high level of customersatisfaction and retention. Coordination & Compliance: Collaborate with internal teams such aslegal, finance, and operations to ensure smooth execution of leasingagreements, adhering to all regulatory requirements. Performance Reporting: Monitor and report leasing performance metrics,including rental income, occupancy rates, and pipeline development, whileproviding actionable insights for continuous improvement.. Education Requirement : A bachelor#sdegree/MBA in business administration, Real Estate, Marketing or a relatedfield. Experience Requirement : 15-20 Years Skills & Competencies : Skills Rating (1-4) Planning and organizing 4 Interpersonal Skill 4 Analytical / Problem solving Skills 4 Decision Making 4 .

As a Lead, you will bring your extensive Travel Industry background and valuable experience as a travel consultant to the forefront, empowering your team with your knowledge and expertise. Your profound understanding of the industry, key suppliers, and their products and services, as well as your comprehensive grasp of global geography and local market nuances, will be instrumental in driving exceptional travel experiences for our customers. This will be displayed by being the first line of support for your team. Support will vary from queries to keep travelers moving, assisting agents in keeping calm and in control, supporting or taking over to de-escalating situations. What Youll Do: Provide real-time assistance and/or train Business Travel Agents who: Are experiencing difficulties and/or require additional support for customer interactions. Require extended platform permissions or role-based access in modifications to existing trips. Be the first point of contact in our escalation process (if an agent needs further assistance, be the one to troubleshoot and problem-solve). Escalate further if required. Handle escalated situations to resolution and promote customer satisfaction, strengthening their relationship with Navan. Promptly respond to customers with accurate travel and tech-related information while assisting them with various support requests such as (but not limited to) travel changes, software issues, etc. Troubleshoot & triage product bugs from both agents & customers. Team lead to identify if it s a bug and needs to be escalated or if there is a workaround, and then submit TE Op/PF tickets. Support the resolution of PF tickets as needed. Support Travel Agents in applying best practices and standard operating procedures Support the manager with team tasks, i.e., coaching and developing agents. Communicating with context and honesty (both written & verbal) in alignment with company values with all internal stakeholders Follow company and customer travel and expense procedures and policies, along with global compliance procedures. Assist in coordinating Team meetings to ensure you stay informed about recent product launches, updates on general Navan business updates, supplier updates, and industry changes. Keep up to date with knowledge of the airline industry, GDS, and third-party technologies to set the standard for best-in-class travel support (add examples) Commitment to attendance and completion of all relevant assigned training Meet individual performance metrics and support the organization and company business objectives What Were Looking For: Ideally, possess a minimum of seven years experience in Travel, with at least two years in a leadership role or similar. Proven experience in the Travel Industry and as a travel consultant. In-depth knowledge of industry practices, key suppliers, and their products and services. Demonstrate advanced proficiency in multiple Global Distribution Systems (GDS), enabling you to handle complex tasks efficiently and precisely. Strong grasp of global geography and local market nuances. Exceptional communication and interpersonal skills. Effective problem-solving skills and a customer-centric approach. Adaptability to a fast-paced, 24x7 customer service environment. Dedication to promoting a growth mindset and continuous improvement.

Assistant Manager - OnboardingChennai | Delivery Team| Full TimeThe Impact you will create in the Job:The Customer Onboarding Specialist plays a crucial role in ensuring new customers have a smooth and successful initial experience with our marketing cloud platform. This role involves guiding new clients through the onboarding process, providing comprehensive training and support, and ensuring they are successfully utilizing the platform to achieve their marketing goals.Key Responsibilities: Conduct thorough onboarding sessions for new customers, covering key platform features, best practices, and common use cases. Develop and deliver customized training materials, including presentations, tutorials, and user guides. Assist customers with initial platform setup and configuration, including data integration, user roles and permissions, and campaign creation. Proactively identify potential roadblocks and challenges, and provide timely solutions and support. Build strong relationships with new customers and act as their primary point of contact during the onboarding phase. Gather customer feedback and provide valuable insights to the product and development teams. Monitor customer usage and engagement metrics to identify areas for improvement and proactively address potential issues. Stay updated on the latest platform features, enhancements, and best practices. Contribute to the development and improvement of onboarding processes and materials.What we look for5- 7experience in the client Onboarding. Willing to work in US/UK/EMEA shift Understanding of SaaS products Understanding of different technology stacks, programming concepts, integrations (REST APIs) with cloud systems Fast learner and can pick up new technologies Excellent written and verbal communication skills Soft skills to interact with customers over the phone or video calls Capable of working with cross-functional teams to solve business and tech problems Project management skills Committed desire to provide customer satisfaction Self-starter mind-set, problem analysis and problem-solving approach To know more about Netcore Cloud, kindly visit www.netcorecloud.comWhy Netcore Netcore Cloud (www.netcorecloud.com) is a leading comprehensive customer engagement platform that powers interactions between consumers and brands they love. With Netcore, global brands can ingest and process customer data in real time, orchestrate and optimize contextually relevant, cross-channel marketing campaigns and continuously evolve their customer engagement strategies.Netcore is certified as a Great Place to Work for Seven consecutive years reinforcing the companys principle of being a people-centric company where you will not be just an employee, but a family member of the organization. Headquartered in Mumbai, India we have our global footprint in 20+ countries worldwide across Americas, EMEA and APAC.Netcore Cloud is more than a platform; its a paradigm shift in how brands cultivate relationships. We comprehend that every touchpoint within the customer journey is a brushstroke contributing to a larger masterpiece. Seamlessly weaving these touchpoints, from the initial interaction to post-purchase interactions, our platform nurtures relationships that transcend the transactional. This holistic approach culminates in not just one-off successes, but enduring partnerships that thrive over time, maximizing lifetime value and solidifying our commitment to sustained growth.A career at Netcore is more than just a job its an opportunity to shape the future. If this sounds like a place where you can thrive, we cant wait to meet you!

As a certified diagnosis technician, you are a specialist for the systematic performance of complex fault diagnoses, checking repair processes, performing final inspections, and, if needed, handling the vehicle over to the customer. You support colleagues in systematic fault diagnoses and subsequent repair steps, thus finding professional solutions for difficult cases. You increase workshop efficiency by optimizing diagnosis procedures and transfer your diagnosis know how and information on new technical features to your colleagues. As a representative of the Mercedes-Benz brand, your conduct is reliable, trustworthy, and partner-oriented. You think and act like service provider and have a confident manner when dealing with colleagues and customers in stressful situations. By treating customers and customer property with appreciation, you make a decisive contribution to the brand image and customer satisfaction. As a Certified Diagnosis Technician, you work independently and develop your own individual strategies for solutions. You are willing to learn and have the potential to learn. Key Responsibilities: Social and interpersonal competence Method and process competence Specialist competence Diagnostic competence Service reception Work preparation Preliminary diagnosis and diagnosis Diagnosis and repair support Final inspection and vehicle handover Qualifications : A structured approach is the hallmark of a Certified Diagnosis Technician. Should possess a Certified System Technician (ST) qualification and further passed Certified Diagnostic technician (CDT) qualification final exam. Training and certified technology specialist in a motor vehicle service profession or proof of comparable competencies Training series to become a certified diagnosis technician (including expansion of diagnosis skills, methods for fault correction) and annual participation in product training courses by Mercedes-Benz Initial training in Mercedes-Benz-specific diagnosis systems. Preferably should have completed Certificate course in Automotive Mechatronics (CAM) or Advanced Diploma in Automotive Mechatronics (ADAM). At least two years of experience as a system technician in a minimum of one (ideally two) specializations. Benefits: Competitive salary and performance-based incentives. Health insurance and wellness programs. Opportunities for professional development and career growth. Friendly and supportive work environment. Paid time off and holiday leave.

As a Job Controller, your primary role is to oversee and coordinate the workflow within the service department. Working closely with technicians, Service Advisors and other staff, you play a pivotal role in ensuring the efficient and organized completion of service orders. Your responsibilities include scheduling appointments, managing work orders, and optimizing resources to meet customer expectations and dealership objectives. Key Responsibilities: Coordinate with service advisors to schedule customer appointments for vehicle service, maintenance, and repairs. Prioritize appointments based on urgency, customer preferences, and available resources. Generate and manage work orders for service technicians, ensuring accurate documentation of customer concerns, vehicle details, and requested services. Verify and confirm the scope of work with customers, obtaining necessary approvals. Assign service tasks to technicians based on skill sets, workload, and expertise. Optimize the utilization of service bays and resources to ensure efficient workflow Provide clear and concise information regarding service timelines and costs. Collaborate with the parts department to ensure timely availability of required components for scheduled service appointments. Verify the availability of parts before confirming service orders with customers. Monitor the progress of ongoing service orders to ensure timely completion. Address any delays or issues that may impact service timelines and communicate updates to customers. Ensure that repairs meet dealership and manufacturer standards. Maintain accurate records of service orders, appointment schedules, and customer interactions. Generate reports on service department performance, including key metrics and customer satisfaction feedback. Provide timely & Continuous feedback to assigned technicians. Share relevant information with other departments to enhance communication and efficiency . Qualifications: High school diploma or equivalent; additional education or training in automotive service management is a plus. Proven experience in service coordination or a related role within the automotive industry. Strong organizational and multitasking skills. Excellent Team handling and interpersonal skills. Familiarity with automotive systems, repair processes, and dealership operations. Proficient in using computerized systems for work order management and scheduling Benefits: Competitive salary and performance-based incentives. Health insurance and wellness programs. Opportunities for professional development and career growth. Friendly and supportive work environment. Paid time off and holiday leave.

You are responsible for bringing and retaining the after-sales business with dealership. You are responsible for establishing and maintaining a personal contact with the customer over the lifecycle of his vehicle and keep the customer loyal to the brand. You are responsible to remind customer about the periodic maintenance and facilitate his visit to dealership through service booking. You capture customers feedback and co-ordinate with workshop for resolution of customer complaints. You ensure the customer satisfaction for future retention and business. provide the customer with primary information and solutions on product and services to meet his needs and desires. Being the first point of contact for the customer, you are responsible to provide primary information about services to meet their needs Key Responsibilities: Interpersonal & Social competence Method & process competence Specialist competence Maintain Customers Data Base Scheduling an Appointment Follow-up Service for Customer Complaint management Build and enhance customer relationship Qualifications: You are graduated from any faculty or have a diploma in engineering. Training on soft skills Basic training on automobile functioning Automotive experience with required interpersonal & Communication skills. Benefits: Competitive salary and performance-based incentives. Health insurance and wellness programs. Opportunities for professional development and career growth. Friendly and supportive work environment. Paid time off and holiday leave.