Customer Success Associate

Job Role:

Customer Success Associate

Key Responsibilities:

• Customer Interaction:

  Handle customer queries via email, chat, and phone related to orders, pricing, PCB specifications, and general technical questions.
  

• Order Support:

  Assist customers with order placement, track shipments, and ensure prompt resolution of any queries or concerns.
  

• Onboarding & Guidance:

  Guide new users through the LionCircuits platform and provide clarity on available services and features.
  

• Cross-functional Coordination:

  Collaborate with internal teams such as Production, Engineering, and Logistics to address and resolve customer queries effectively.
  

• Relationship Management:

  Build and maintain strong customer relationships to drive satisfaction, engagement, and long-term retention.
  

• Feedback Sharing:

  Collect and communicate customer feedback and insights with relevant internal teams to support continuous improvement of services.
  

• Knowledge Management:

  Contribute to the creation and maintenance of FAQs, help guides, and documentation to enhance customer self-service and support efficiency.

Preferred candidate profile

• Bachelors degree in Engineering, Business, or a related field.
• 01 year of experience in customer support, operations, or similar roles.
• Excellent verbal and written communication skills.
• Strong problem-solving and multitasking abilities.
• A proactive and customer-focused approach.
• Basic knowledge of PCBs/electronics is a plus (not mandatory).
• Familiarity with CRM systems or customer support tools is an added advantage.