Responsibilities: Lead Qualification Collaborate with the sales team Customer Relationship Management Product Knowledge Feedback and Improvement Query and dispute resolution through SLAs
Retail Sales Associate Material Depot Company Introduction Material Depot is building the Ultimate Home Decor Destination - redefining how India shops for interiors - tiles, laminates, wall decor, and more. Our online catalogue enables us to understand design trends in real time and work directly with manufacturers to launch new collections at speed. Trusted by 10,000+ homes, Material Depot is transforming a 100,000 crore industry making premium interiors faster, smarter, and more accessible than ever before. Why Join Us High ownership and steep learning curve Close collaboration with founders and cross-functional teams Rapid career growth exposure to retail operations and customer engagement In just three years, we have been profitable with a scale of ~$5M annualized revenue Raised $4.5M from Accel, Whiteboard, Y Combinator, and other global investors. Location & Employment Location: Bangalore (On-site) - This is a customer facing role in our experience centres Employment Type & Compensation: Full-time - 4.2 LPA + 1.8 L incentives Key Responsibilities Assist customers in selecting the appropriate materials for their projects, considering their needs, preferences, and budget. Provide accurate and detailed information about different products, including features, benefits, alternative options and potential applications. Demonstrate a deep understanding of interior design and architecture products Build and maintain rapport with customers, establishing long-term relationships Handle customer inquiries, complaints, and concerns promptly and professionally Collaborate with the store team to achieve sales targets Requirements MBA/BBA students or recent graduates Excellent verbal and written communication skills Customer-first mindset with a problem-solving attitude Ability to manage multiple customer interactions simultaneously
Company Introduction Material Depot is building the Ultimate Home Decor Destination - redefining how India shops for interiors - tiles, laminates, wall decor, and more. Our online catalogue enables us to understand design trends in real time and work directly with manufacturers to launch new collections at speed. Trusted by 10,000+ homes, Material Depot is transforming a 100,000 crore industrymaking premium interiors faster, smarter, and more accessible than ever before. Location & Employment Location: Bangalore (On-site) - This is a customer facing role in our experience centers Employment Type & Compensation: Full-time - 6-10 LPA + incentives Role Overview The Senior Store Manager will be responsible for end-to-end ownership of a Material Depot Experience Centre, ensuring a world-class customer journey while driving sales performance, team productivity, and store profitability. Key Responsibilities Drive sales conversions and achieve Experience Centre revenue targets Maintain store hygiene, visual merchandising, and display quality Supervise and guide the Experience Centre team on daily operations Monitor footfall, inquiries, and conversions on a daily basis Coordinate with marketing for walk-in generation and offline activations Handle escalations and ensure high customer satisfaction Conduct regular team huddles and performance check-ins Ensure SOP and brand guideline compliance inside the store Requirements 5-7 years proven retail sales experience, preferably handling high-ticket products Excellent verbal and written communication skills Comfortable with ambiguity and problem-solving in a fast-paced environment Strong team player with ownership toward targets and outcomes Ready to work 50 - 60 hours a week, 6 days Hands-on execution mindset (not a strategy-only role) Interview Process 2 - 3 interview rounds with leadership