Job Role: We are seeking a Customer Success Associate to represent LionCircuits to our customers. Supporting clients who interact directly with our website is the main responsibility of this position. Your goal is to make sure that every step of the customer journeyfrom onboarding to order fulfillment and continuing supportis effective and seamless. Key Responsibilities: Customer Interaction: Handle customer queries via email, chat, and phone related to orders, pricing, PCB specifications, and general technical questions. Order Support: Assist customers with order placement, track shipments, and ensure prompt resolution of any queries or concerns. Onboarding & Guidance: Guide new users through the LionCircuits platform and provide clarity on available services and features. Cross-functional Coordination: Collaborate with internal teams such as Production, Engineering, and Logistics to address and resolve customer queries effectively. Relationship Management: Build and maintain strong customer relationships to drive satisfaction, engagement, and long-term retention. Feedback Sharing: Collect and communicate customer feedback and insights with relevant internal teams to support continuous improvement of services. Knowledge Management: Contribute to the creation and maintenance of FAQs, help guides, and documentation to enhance customer self-service and support efficiency. Preferred candidate profile Bachelors degree in Engineering, Business, or a related field. 01 year of experience in customer support, operations, or similar roles. Excellent verbal and written communication skills. Strong problem-solving and multitasking abilities. A proactive and customer-focused approach. Basic knowledge of PCBs/electronics is a plus (not mandatory). Familiarity with CRM systems or customer support tools is an added advantage.

Were seeking an experienced Full Stack Developer to join LionCircuits dynamic engineering team. You’ll build and scale our EMS e-commerce platform, translating UX designs into polished front-end experiences and architecting robust back-end services. Your blend of technical expertise, agile mindset, and ownership will drive rapid feature delivery and ensure our system remains performant, secure, and user-centric. Key Responsibilities Develop and deploy end-to-end solutions with Django, FastAPI, React.js/Next.js Rapidly develop, test, and deploy backend and frontend components Debug & resolve technical issues across the stack to ensure smooth performance Collaborate with UX Designers, Product, and QA to validate functionality and usability Maintain and optimize CI/CD pipelines, AWS deployments, and database health (MySQL, MongoDB) Requirements 2+ years in full-stack development or similar role Proficiency with Python frameworks (Django, FastAPI) and JavaScript (React.js, Next.js) Strong SQL (MySQL) and NoSQL (MongoDB) skills Hands-on experience with Git, AWS services, CI/CD tools, and RESTful API design Familiarity with Zoho Books integration or similar ERP/finance platforms Excellent problem-solving, communication, and teamwork abilities Bachelor’s/ Master's degree in Computer Science or related field