The Senior Full Stack Developer in Security will be responsible for securing Navan products by identifying unaddressed areas of weakness and driving cleverly engineered, scalable solutions that improve our defense-in-depth. You will be responsible for design and development of core services related to authentication, authorization, encryption within the product to enable a vast majority of use cases securely. Skills you will leverage in this role include the ability to break down prior technical implementations of product use cases, and the ability to deliver incremental security value through small meaningful code refactors. Reporting to the Senior Director of Trust and Security, you will contribute significantly to building and scaling the security of Navan products. This position requires both advanced technical skills, strong communication skills, and the ability to influence people. You will be responsible for ensuring the continuous security of Navan customer-facing products and internal tools. You will focus on driving and advising risk remediation based on research, and developing strong partnerships with engineering and product teams to accelerate the release of the software with security by design. What You ll Do: Research, design and implement security-oriented frameworks and features with the common goal of protecting Navan customers. Upgrade the security of the current Navan platform to cutting edge security solutions like Passkeys while balancing the needs of multiple customer personas and use cases. Liaison between the engineering and security org to execute on the security roadmap. Lead security software development while building technical leverage and influencing the direction of architecture, design, and roadmap. Routinely participate in cross-vertical code reviews with an emphasis on Security. Break down complex problems into sub-tasks & iteratively contribute to the goal of the security initiatives using agile practices. Coach and mentor junior engineers in the team. What We re Looking For: 5+ years of experience as a software engineer with technical-leadership responsibilities Prior experience architecting, building, launching and maintaining complex systems Experience working in an Agile environment using technologies such as: Java Spring Framework (3+ years), Hibernate or similar ORM technologies, JavaScript/Typescipt, and React Containers (Docker, Kubernetes, or similar) Infrastructure as code (Vagrant, Docker, Ansible, Chef, Terraform, or similar) Continuous integration (Github Actions or similar) Integration of Security testing tools into CI pipelines Defect tracking (Jira, ServiceNow, or similar) Source code management (GitLab, GitHub, or similar) Cloud environment (AWS, or similar) Knowledge of modern authentication mechanisms like SAML, JWT, OIDC connect, Passkey is plus Knowledge of authorization frameworks for complex multi-tenant SaaS applications is plus Knowledge of cryptographic primitives is plus Knowledge of application security issues and tools is plus Knowledge of compliance requirements for industry-standard certifications like PCI DSS, SOC2, HIPAA, and FedRAMP is plus Experience working in small teams and delivering outsized impact is plus

As a Commercial Account Manager, your mission will be to drive revenue by ensuring your clients are happy, referenceable, and maximizing the value they take from the Navan platform. You will do this by building deep relationships with your clients, functioning as their trusted advisor, and partnering with them to ensure they re onboarded successfully, engage with our platform in an optimized way, and manage their entire TE program through Navan. You ll also own renewing your accounts and cross-selling adjacent products from across our portfolio. This will be a highly visible and highly cross functional role - the AM function will partner closely with our Sales, Product, Finance, Support and Operations teams, all the way up to our C-Suite - to ensure we are delighting our clients, exceeding goals, and driving the large majority of revenue for Navan. Make no mistake - you are joining an extremely fast paced and dynamic culture where change is the only constant, where we re passionate about what we do, and where we believe we can do just about anything. Buckle up, it s going to be a lot of fun. What You ll Do: Manage all post-sales activity for named customers through strong relationship-building, product knowledge, planning, and execution. Develop trusted advisor relationships with clients (from program administrators up to C-suite) to ensure program goals are aligned, and that clients are unlocking maximum value from partnering with Navan to manage their TE programs. Drive usage of the Navan platform by ensuring your clients manage 100% of their TE programs through Navan. Meet or exceed revenue goals. Identify and execute against opportunities for account expansion - including new departments, teams, geographies, products and use cases. Broaden our relationships within accounts - ensuring we have multiple champions across multiple teams and levels of client organizations. Collaborate cross functionally with team members to uncover and deliver against client needs. Deeply understand Navan s product offerings and competitive positioning. Travel to customer sites as appropriate. Successfully onboard new clients and ensure they unlock maximum value from working with Navan throughout their lifecycle as a client. Own client renewals, and upsells/cross-sells of adjacent products. What We re Looking For: 3+ years of experience in Account Management, Sales, or related customer-facing position within a corporate travel management company. (TMC+ SaaS experience will be a plus) Demonstrable track record of high performance and success. Strong communication and presentation skills. Ability to think strategically, problem solve, and effectively prioritize work and initiatives in a fast-paced, rapidly changing environment. Data driven mindset with attention to detail. High energy, go-getter with fresh ideas who takes the initiative to get things done. Highly intelligent, passionate, driven, high EQ, coachable individuals who are excited to delight clients, drive revenue, build a generational company, and accelerate their careers. Bachelor s degree preferred or similar work experience.

As a Lead, you will bring your extensive Travel Industry background and valuable experience as a travel consultant to the forefront, empowering your team with your knowledge and expertise. Your profound understanding of the industry, key suppliers, and their products and services, as well as your comprehensive grasp of global geography and local market nuances, will be instrumental in driving exceptional travel experiences for our customers. This will be displayed by being the first line of support for your team. Support will vary from queries to keep travelers moving, assisting agents in keeping calm and in control, supporting or taking over to de-escalating situations. What Youll Do: Provide real-time assistance and/or train Business Travel Agents who: Are experiencing difficulties and/or require additional support for customer interactions. Require extended platform permissions or role-based access in modifications to existing trips. Be the first point of contact in our escalation process (if an agent needs further assistance, be the one to troubleshoot and problem-solve). Escalate further if required. Handle escalated situations to resolution and promote customer satisfaction, strengthening their relationship with Navan. Promptly respond to customers with accurate travel and tech-related information while assisting them with various support requests such as (but not limited to) travel changes, software issues, etc. Troubleshoot & triage product bugs from both agents & customers. Team lead to identify if it s a bug and needs to be escalated or if there is a workaround, and then submit TE Op/PF tickets. Support the resolution of PF tickets as needed. Support Travel Agents in applying best practices and standard operating procedures Support the manager with team tasks, i.e., coaching and developing agents. Communicating with context and honesty (both written & verbal) in alignment with company values with all internal stakeholders Follow company and customer travel and expense procedures and policies, along with global compliance procedures. Assist in coordinating Team meetings to ensure you stay informed about recent product launches, updates on general Navan business updates, supplier updates, and industry changes. Keep up to date with knowledge of the airline industry, GDS, and third-party technologies to set the standard for best-in-class travel support (add examples) Commitment to attendance and completion of all relevant assigned training Meet individual performance metrics and support the organization and company business objectives What Were Looking For: For internals to be considered as eligible - Mandatory They must have 6 months of tenure in Navan - Exceptions could be opened based on Business needs They should be minimum BTC II - Exceptions could be considered based on Business needs and past experiences. They must pass the Lead Skill Assessment test. For internals - Optional - Participating into the Lead mentorship program or regional equivalent would be a plus, however it doesn t guarantee the candidates to be selected. Ideally, possess a minimum of seven years experience in Travel, with at least two years in a leadership role or similar. Proven experience in the Travel Industry and as a travel consultant. In-depth knowledge of industry practices, key suppliers, and their products and services. Demonstrate advanced proficiency in multiple Global Distribution Systems (GDS), enabling you to handle complex tasks efficiently and precisely. Strong grasp of global geography and local market nuances. Exceptional communication and interpersonal skills. Effective problem-solving skills and a customer-centric approach. Adaptability to a fast-paced, 24x7 customer service environment. Dedication to promoting a growth mindset and continuous improvement.

Navan is looking for a Data Engineer to join our growing team. Based out of the Gurugram office, you will be working within our world-class data organization to help modernize and scale our data warehouse to power our data-driven organization and support our rapidly evolving and growing data needs. You will work within a modern data stack of AWS, Fivetran, Airflow, DBT, Snowflake, Atlan, and Monte Carlo to build and maintain a first-class data warehouse. You are someone who can operate at a company that grows as fast as ours by being able to deal with multiple moving pieces while still holding up quality, long-term thinking, and delivering value to our customers. What Youll Do: Working closely with our data analyst, product, and engineering teams, you ll design and develop our data warehouse models to create rich, usable data stores Identify and implement tests and monitoring to ensure data quality and reliability Create the definitions and metrics for a single source of truth to fuel all company decision-making Define best practices in data models and development Continuously find ways to improve data self service as a product and lower the amount of effort our end users spend in getting answers What Were Looking For: 5+ years of work experience in data engineering/data warehousing/analytics engineering 3+ years of experience building and maintaining high-scale ELT with cloud data warehouses ideally with Snowflake. Experience in dbt core and AWS Skilled in CI/CD for seamless development automation Proficient in SQL and Python Demonstrated experience in data modeling (any methodology) and implementation

Navan is looking for a Data Engineer to join our growing team. Based out of the Bangalore office, you will be working within our world-class data organization to help modernize and scale our data warehouse to power our data-driven organization and support our rapidly evolving and growing data needs. You will work within a modern data stack of AWS, Fivetran, Airflow, DBT, Snowflake, Atlan, and Monte Carlo to build and maintain a first-class data warehouse. You are someone who can operate at a company that grows as fast as ours by being able to deal with multiple moving pieces while still holding up quality, long-term thinking, and delivering value to our customers. What Youll Do: Working closely with our data analyst, product, and engineering teams, you ll design and develop our data warehouse models to create rich, usable data stores Identify and implement tests and monitoring to ensure data quality and reliability Create the definitions and metrics for a single source of truth to fuel all company decision-making Define best practices in data models and development Continuously find ways to improve data self service as a product and lower the amount of effort our end users spend in getting answers What Were Looking For: 5+ years of work experience in data engineering/data warehousing/analytics engineering 3+ years of experience building and maintaining high-scale ELT with cloud data warehouses ideally with Snowflake. Experience in dbt core and AWS Skilled in CI/CD for seamless development automation Proficient in SQL and Python Demonstrated experience in data modeling (any methodology) and implementation

Navan is seeking a skilled NetSuite Developer to join our growing Business Systems team. In this role, youll develop robust NetSuite solutions, streamline manual processes, and build critical integrations to support Navans rapid global growth. The ideal candidate brings strong technical expertise in SuiteScript, SuiteFlow, and SuiteTalk integrations and thrives in a collaborative, fast-paced environment. What You ll Do: Design, code, and deploy custom NetSuite solutions using SuiteScript (1.0, 2.0, 2.1), SuiteFlow, and SuiteBuilder. Build and maintain reliable system integrations using SuiteTalk (SOAP/REST APIs), middleware, and RESTlets. Develop efficient data migration scripts and processes, validating accuracy and consistency. Manage and optimize existing customizations to enhance system performance. Partner with business to translate requirements into technical solutions. Create clear and concise technical documentation of all configurations, scripts, and processes. What We re Looking For: 3+ years of NetSuite Developer experience specializing in SuiteScript and integrations. Deep understanding of NetSuite architecture, customization capabilities, and data structures. Proven experience developing APIs and middleware integrations. Experience with SuiteCloud Development Framework (SDF) preferred. NetSuite Developer or SuiteFoundation certification is a strong plus. Excellent communication, analytical, and problem-solving abilities. Ability to work independently as well as collaboratively in a team-oriented environment.

Navan is seeking a dynamic and experienced ThoughtSpot Senior Business Intelligence (BI) Engineer to spearhead some of our BI initiatives and optimize our ThoughtSpot platform. This hands-on role is key to harnessing data insights and driving strategic decisions company-wide. You will have the opportunity to shape the future of BI at Navan while collaborating with talented, like-minded data-driven individuals. Partner with us to transform complex data into actionable insights, implement cutting-edge BI tools, and directly impact Navans strategic growth. If youre passionate about data and leading by doing, this role offers an exciting blend of challenges and rewards. What Youll Do: Drive the implementation of initiatives as role-based access control (RBAC) and automate data sharing processes. Lead enhancements in documentation and training, integrating practical examples and demos. Lead automation initiatives for improved data management and trust. Collaborate cross-functionally to refine workflows and optimize operations. Manage the administration and optimization of the ThoughtSpot platform, ensuring high availability and performance. Manage platform upgrades, updates, and support tickets efficiently. Implement ThoughtSpot AI with datasets for enhanced Natural Language Search capabilities. Drive BI governance through access controls and change management practices. Maintain Atlan-ThoughtSpot integration for seamless data definition syncs. Update and improve Confluence documentation on best practices and BI processes. Train and empower users to build accurate, well-documented dashboards using certified data sources and best practices. Empower users to uphold data trust through creative training and resources that ensure accurate, transparent dashboard creation. Manage and maintain existing data certification process with a goal of continual improvements What Were Looking For: Bachelors degree in Engineering, Information Systems, Data Science, or a related field. 5+ years of experience in business intelligence, data governance, or a related field. Excellent communication and stakeholder management skills. Strong proficiency with building and managing BI tooling (e.g. Tableau, Looker, etc). Strong SQL skills and understanding of data warehousing concepts. Proven track record in training and supporting end-users with BI platforms. Experience with automating data processes and implementing governance frameworks. Deep proficiency with ThoughtSpot strongly preferred. Familiarity with data platforms like Snowflake. Experience with integration tools like Atlan. Knowledge of scripting or programming for automation purposes.

Navan is seeking a dynamic and experienced ThoughtSpot Senior Business Intelligence (BI) Engineer to spearhead some of our BI initiatives and optimize our ThoughtSpot platform. This hands-on role is key to harnessing data insights and driving strategic decisions company-wide. You will have the opportunity to shape the future of BI at Navan while collaborating with talented, like-minded data-driven individuals. Partner with us to transform complex data into actionable insights, implement cutting-edge BI tools, and directly impact Navans strategic growth. If youre passionate about data and leading by doing, this role offers an exciting blend of challenges and rewards. What Youll Do: Drive the implementation of initiatives as role-based access control (RBAC) and automate data sharing processes. Lead enhancements in documentation and training, integrating practical examples and demos. Lead automation initiatives for improved data management and trust. Collaborate cross-functionally to refine workflows and optimize operations. Manage the administration and optimization of the ThoughtSpot platform, ensuring high availability and performance. Manage platform upgrades, updates, and support tickets efficiently. Implement ThoughtSpot AI with datasets for enhanced Natural Language Search capabilities. Drive BI governance through access controls and change management practices. Maintain Atlan-ThoughtSpot integration for seamless data definition syncs. Update and improve Confluence documentation on best practices and BI processes. Train and empower users to build accurate, well-documented dashboards using certified data sources and best practices. Empower users to uphold data trust through creative training and resources that ensure accurate, transparent dashboard creation. Manage and maintain existing data certification process with a goal of continual improvements What Were Looking For: Bachelors degree in Engineering, Information Systems, Data Science, or a related field. 5+ years of experience in business intelligence, data governance, or a related field. Excellent communication and stakeholder management skills. Strong proficiency with building and managing BI tooling (e.g. Tableau, Looker, etc). Strong SQL skills and understanding of data warehousing concepts. Proven track record in training and supporting end-users with BI platforms. Experience with automating data processes and implementing governance frameworks. Deep proficiency with ThoughtSpot strongly preferred. Familiarity with data platforms like Snowflake. Experience with integration tools like Atlan. Knowledge of scripting or programming for automation purposes.

Navan is looking for a Senior Data Engineer to join our growing team. Based out of the India office, you will be working within our world-class data organization to help modernize and scale our data warehouse to power our data-driven organization and support our rapidly evolving and growing data needs. You will work within a modern data stack of AWS, Fivetran, Airflow, DBT, Snowflake, Atlan, and Monte Carlo to build and maintain a first-class data warehouse. You are someone who can operate at a company that grows as fast as ours by being able to deal with multiple moving pieces while still holding up quality, long-term thinking, and delivering value to our customers. What Youll Do: Working closely with our data analyst, product, and engineering teams, you ll design and develop our data warehouse models to create rich, usable data stores Identify and implement tests and monitoring to ensure data quality and reliability Create the definitions and metrics for a single source of truth to fuel all company decision-making Define best practices in data models and development Continuously find ways to improve data self service as a product and lower the amount of effort our end users spend in getting answers What Were Looking For: 8+ years of work experience in data engineering/data warehousing/analytics engineering 5+ years of experience building and maintaining high-scale ELT with cloud data warehouses ideally with Snowflake. Experience in dbt core and AWS is an absolute must! Expert in managing Airflow for data orchestration, and skilled in CI/CD for seamless development automation Proficient in SQL and Python Demonstrated experience in data modeling (any methodology) and implementation

Navan is looking for a Senior Data Engineer to join our growing team. Based out of the India office, you will be working within our world-class data organization to help modernize and scale our data warehouse to power our data-driven organization and support our rapidly evolving and growing data needs. You will work within a modern data stack of AWS, Fivetran, Airflow, DBT, Snowflake, Atlan, and Monte Carlo to build and maintain a first-class data warehouse. You are someone who can operate at a company that grows as fast as ours by being able to deal with multiple moving pieces while still holding up quality, long-term thinking, and delivering value to our customers. What Youll Do: Working closely with our data analyst, product, and engineering teams, you ll design and develop our data warehouse models to create rich, usable data stores Identify and implement tests and monitoring to ensure data quality and reliability Create the definitions and metrics for a single source of truth to fuel all company decision-making Define best practices in data models and development Continuously find ways to improve data self service as a product and lower the amount of effort our end users spend in getting answers What Were Looking For: 8+ years of work experience in data engineering/data warehousing/analytics engineering 5+ years of experience building and maintaining high-scale ELT with cloud data warehouses ideally with Snowflake. Experience in dbt core and AWS is an absolute must! Expert in managing Airflow for data orchestration, and skilled in CI/CD for seamless development automation Proficient in SQL and Python Demonstrated experience in data modeling (any methodology) and implementation

Navan is seeking a Salesforce Developer to lead the architecture, development, and evolution of our Salesforce platform. This role is key to building scalable, maintainable solutions that support critical business functions across Sales, Marketing, Customer Success, and Finance. Success in this role requires not only deep technical expertise, but also strong business acumen, communication skills, and the ability to collaborate effectively with both technical and non-technical stakeholders. What You ll Do: Design, develop, test, and deploy solutions using Apex Classes, Triggers, Lightning Web Components (LWC), Flows, and Visualforce. Maintain and enhance existing components with a focus on performance and usability. Write and maintain unit tests with high code coverage; follow test-driven development best practices. Understand and apply Salesforce governor limits and optimization techniques. Serve as the technical lead on Salesforce initiatives, translating business needs into scalable solutions. Own the full development lifecycle, including integration with third-party and internal systems (e.g., NetSuite, Marketo, Outreach, ZoomInfo, Salesforce CPQ, LeanData). Conduct regular code reviews, pull request approvals, and CI/CD pipeline management. Configure declarative Salesforce features: custom objects, validation rules, page layouts, Flows, etc. Understand and support basic Salesforce CPQ rules and configuration. Execute data migration, data loads, and data fixes as needed. Manage user access, roles, permission sets, and sharing rules according to best practices. Ensure data integrity, platform security, and system performance optimization across environments. Use version control systems like Git, with knowledge of branching strategies and deployment methodologies. Manage deployments using tools like Gearset, Copado, or similar CI/CD tools. Contribute to Agile sprints, participate in stand-ups, and support planning and delivery cycles using tools like Jira. Identify, debug, and resolve complex system issues in both sandbox and production environments. Leverage error logging and monitoring systems to support issue resolution. Collaborate cross-functionally with stakeholders across business and IT. Mentor junior developers and admins on best practices, development patterns, and platform strategy. Document system architecture, technical solutions, and business process flows. What We re Looking For: Bachelor s degree in Computer Science, Engineering, Information Systems, or equivalent experience. 5+ years of hands-on Salesforce development experience with: Apex, LWC, SOQL, and Salesforce APIs Salesforce Flows and Process Builder Experience with Salesforce CPQ and enterprise-scale Salesforce implementations. Strong understanding of Salesforce licensing models, limitations, and platform architecture. Proficient in version control (Git) and CI/CD practices, with tools like Gearset or Copado. Deep knowledge of Sales Cloud, Service Cloud, and Experience Cloud. Solid understanding of Salesforce security models, permission sets, and data access strategies. Comfortable working in Agile environments, with experience in sprint planning, backlog grooming, and delivering incrementally. Effective communicator across time zones and functions; able to translate technical ideas into business context.

Navan is looking for an experienced Salesforce CPQ Developer to help optimize and scale our quote-to-cash processes. This role is pivotal in enhancing our Salesforce ecosystem to support advanced product configurations, pricing strategies, and end-to-end sales workflows. You will lead the development of scalable CPQ solutions while collaborating closely with Sales, Finance, and Product teams to align technical implementations with business objectives. As the subject matter expert on Salesforce CPQ architecture and development, you will support critical business functions across the revenue lifecycle. The ideal candidate will have deep technical skills, strong business process insight, and a proven track record with CPQ and Advanced Approvals in complex Salesforce environments. What You ll Do: Lead CPQ Development: Architect, develop, and maintain Salesforce CPQ solutions, including product configurations, pricing logic, approval workflows, discount strategies, and integration with systems like NetSuite. Stakeholder Collaboration: Partner with Revenue Operations, Finance, and other business units to gather requirements and deliver scalable, efficient solutions within Salesforce. Configure Customize CPQ: Design and implement Product Rules, Price Rules, Approval Processes, Quote Templates, and subscription models to align with business needs. Advanced Approvals: Design multi-tier approval processes, including rules, conditions, delegation chains, and automated workflows. Custom Development: Build and maintain custom components using Apex, Lightning Web Components (LWC), Visualforce, and Flow. Leverage Salesforce APIs for advanced functionalities. System Integration: Integrate Salesforce CPQ with ERP, billing platforms, CLM tools, and eSignature services (e.g., DocuSign) using REST/SOAP APIs and native Salesforce features. Project Ownership: Lead CPQ-related projects from planning through deployment, including technical design, development, QA, and support. Data Performance: Ensure data integrity, system performance, and scalability across the Salesforce platform, with a focus on automation and maintainability Support Troubleshooting: Provide Tier 2/3 support for CPQ-related issues, perform root cause analysis, and recommend sustainable solutions. Deployment Lifecycle Management: Use CI/CD tools (e.g., Gearset), Git repositories, and SFDX for deployments. Familiarity with Agile development, Jira, and end-to-end SDLC is required. Reporting Queries: Proficiency in building reports, SOQL, and SQL queries for analysis and system insights. What We re Looking For: Bachelors degree in Computer Science, Information Systems, or a related field. 8+ years of Salesforce platform experience, including at least 3 years focused on Salesforce CPQ. Proven expertise in CPQ implementations, including Product and Price Rules, Advanced Approvals, and Quote Template development. Strong command of Salesforce configuration and customization using Flows, Apex, LWC, and Visualforce. Experience with Salesforce APIs (REST/SOAP) and integration best practices with ERP, billing, and CLM systems. Comfortable working in Agile teams and using tools such as Jira, GitHub, and CI/CD pipelines. Strong problem-solving skills and the ability to communicate effectively with both technical and non-technical stakeholders.

At Navan, our mission is to power the in-person connections that move people, ideas and businesses forward. We help our travelers focus on being there, not getting there and our Travel team is central to this mission! As a member of our quickly growing Travel Experience team, you will be responsible for directly supporting our users travel needs. As owners of customer satisfaction, your role is to solve issues, communicate effectively, and collaborate with internal teams to remove any barriers for the traveler - all while providing a best-in-class customer experience. As the front line of our business, you will have a unique opportunity to provide regular feedback to our product, design and engineering teams as they work towards continually improving our customer facing and internal platforms. This is an exciting role where you will have a direct impact on our day to day operations, traveler experience and product development! What You ll Do: Assist our travelers with best-in-class travel support through multiple contact channels: chat, call and email. Maintain extensive supplier, destination and system knowledge. Make quick and accurate analyses of customer needs, persona and level of urgency. Provide accurate information for hotel, flight, car and rail bookings, as required Support users with self-service of the Navan platform and app where possible. Respond to customers within SLA expectations and requirements. Follow company and customer travel and expense procedures and policies in addition to global compliance procedures. Provide regular feedback to stakeholders on the progress of goals and performance of key operating processes. Participate in team meetings to stay up to date with new product launches, supplier updates, and industry changes. Build upon your travel industry knowledge to continue to set the standard for best-in-class travel support. Adhere to attendance policy and complete all assigned training. Meet individual performance metrics in support of the organization and company business objectives. What We re Looking For: 3+ years of experience in TMC/BT Consultant Role covering all supplier products i.e air, rail and hotel 2+ years of GDS experience (Sabre, Amadeus, Galileo) to intermediate level - MANDATORY REQUIREMENT IATA accreditation (WWAFT/WAII/BA2) Customer Service experience within a contact center or customer facing role. Tech Savvy - not an expert but will be confident in Gmail, Zendesk, Slack and Salesforce as well as our internal travel customer service platform. Reliable and flexible with an openness to working non-traditional shifts (early mornings, late evenings and weekends), as we scale our support organization Ability to multitask with a desire to resolve urgent matters as quickly and efficiently as possible. An empathetic disposition with the ability to maintain a professional attitude at all times An independent thinker who is able to use available resources to troubleshoot issues and resolve customer inquiries. A skilled communicator with excellent verbal and written communication A team player who thrives in collaborating, giving and receiving feedback and lifting others up An interest in travel with a basic understanding of world geography

Navan company is seeking a Manager, Travel Experience to join our growing team. Your responsibility is focussed on one marquee account which means that your role is a combination of people managing a team of travel consultants and farming the service relationship with the marquee customer. This role provides leadership and operational oversight of the Global Operations and Service team to a dedicated customer account responding to customers. What You ll Do: Frontline manager to Business Travel Consultants. You are responsible to coach, train, upskill and deliver great customer experience through well-developed travel consultants. Conduct regular 1:1 meetings and quarterly reviews with team members to monitor progress, set expectations, and coach and develop employee skills including the creation and tracking of career maps. Provide performance feedback continually to encourage desired behaviors in line with corporate goals. Focus on skill competency, improving performance through the input of feedback and tracking the output of work. Manage escalations that occur and own customer issues through to completion and drive agents to utilize their skills, finding the knowledge to drive travelers questions to completion at first time they reach out to Navan. Manage the relationship with the dedicated customer Travel Manager & Travel Specialist. They are your direct stakeholders whom you need to collaborate with for a successful offline travel program. Monthly check-ins showing performance statistics, improvement plans and further development plans is part of your rhythm. Develop processes to ensure recovery from the most common service issues. Share best practices with team members to enhance the quality and efficiency of Customer Support and contribute to the Knowledge Base. Collaborate with your manager on the product / services requested by the dedicated customer and work internally on priority plans. Work with the wider support team to deliver on weekly and monthly performance and behavior metrics. Enabled to speak to actions that change behaviors from Business Travel Consultants that drive better performance to meet goals. Monitor Call Queues (ACD) and SLAs to ensure appropriate adherence and achievement of goals - report on weekly and monthly performance of the operation and, specifically, your team. When problems arise, perform root cause analysis to develop permanent corrective actions to improve processes where needed. Sunshine (share) the mistakes with the dedicated customer and transparently highlight improvements you are going to implement. Have deep knowledge of GDS (Sabre and/or Amadeus) to be able to assist agents, understand processes and travel nuances. Knowledge of, and familiarity with, CRM applications (e.g. Salesforce, Twilio, and familiar with a internally build agent CRM systems) Knowledge of, and familiarity with contact center applications (e.g. Calabrio, WorkDay, Workramp) Screen for and interview new hires as we scale our support organization Provide input for the New Hire Training Program and ensure effective execution for modules delivered by Support. What We re Looking For: 5+ years contact center / support experience at the manager level (own manager skills) 5+ years progressive leadership experience in a contact center / support environment (Agent -> Lead -> Supervisor, for example) 5+ years experience in travel with experience in Sabre Customer-Centric: The customer is at the forefront of everything we do - you must live and breathe customer support and promote high customer engagement through all interactions Ability to build relationships and motivate people and teams Proven mentor and motivator with a clear understanding of the support requirements, customer base, and challenges facing a fast-growing company. Excellent organizational skills & interpersonal skills. Excellent written and verbal communication skills, presentation and facilitation skills. Ability to work independently and effectively as part of a team. Business analytics should be able to provide a data driven approach for operational challenges and strategies. Flexibility to work non-traditional shifts (early mornings, late evenings and weekends), as we scale our support organization Bachelors degree

As a Senior Recruiting Coordinator, youll be the ultimate interview orchestrator, balancing complex schedules like a pro and making sure every candidate feels like a VIP. You ll partner with recruiters and hiring managers, streamlining processes and bringing operational efficiency to new heights. Were looking for a calendar Tetris Master with a love for details and a knack for creative problem-solving. If you re someone who thrives on delivering a stellar candidate experience and loves keeping things organized, we want you! What You ll Do: Manage full-cycle coordination of candidate interviews, including scheduling, travel arrangements, and logistics for both virtual and onsite interviews Roll out the red carpet for candidates, making sure their experience is smooth, engaging, and unforgettable Own your workflow and partner with recruiters, executive assistants, and hiring teams to deliver top-notch results Drive process improvements, taking recruiting coordination to the next level Become the candidate experience guru for your teams, advising and supporting recruiting and hiring managers with your expertise Provide a white-glove service to both internal stakeholders and candidates, ensuring everyone feels valued and informed What We re Looking For: 3+ years of experience in recruiting coordination in a fast-paced environment, with a proven track record of problem-solving under pressure Exceptional organizational skills - you can juggle multiple tasks without breaking a sweat Familiarity with recruiting tools like Greenhouse, ModernLoop, BrightHire, or similar Stellar communication and interpersonal skills, with a laser focus on delivering an outstanding experience to both candidates and internal teams Ability to adapt and thrive in a fast-paced environment where priorities can shift in the blink of an eye

Navan is looking for an experienced Salesforce CPQ Developer to help optimize and scale our quote-to-cash processes. This role is pivotal in enhancing our Salesforce ecosystem to support advanced product configurations, pricing strategies, and end-to-end sales workflows. You will lead the development of scalable CPQ solutions while collaborating closely with Sales, Finance, and Product teams to align technical implementations with business objectives. As the subject matter expert on Salesforce CPQ architecture and development, you will support critical business functions across the revenue lifecycle. The ideal candidate will have deep technical skills, strong business process insight, and a proven track record with CPQ and Advanced Approvals in complex Salesforce environments. What You ll Do: Lead CPQ Development: Architect, develop, and maintain Salesforce CPQ solutions, including product configurations, pricing logic, approval workflows, discount strategies, and integration with systems like NetSuite. Stakeholder Collaboration: Partner with Revenue Operations, Finance, and other business units to gather requirements and deliver scalable, efficient solutions within Salesforce. Configure & Customize CPQ: Design and implement Product Rules, Price Rules, Approval Processes, Quote Templates, and subscription models to align with business needs. Advanced Approvals: Design multi-tier approval processes, including rules, conditions, delegation chains, and automated workflows. Custom Development: Build and maintain custom components using Apex, Lightning Web Components (LWC), Visualforce, and Flow. Leverage Salesforce APIs for advanced functionalities. System Integration: Integrate Salesforce CPQ with ERP, billing platforms, CLM tools, and eSignature services (e.g., DocuSign) using REST/SOAP APIs and native Salesforce features. Project Ownership: Lead CPQ-related projects from planning through deployment, including technical design, development, QA, and support. Data & Performance: Ensure data integrity, system performance, and scalability across the Salesforce platform, with a focus on automation and maintainability Support & Troubleshooting: Provide Tier 2/3 support for CPQ-related issues, perform root cause analysis, and recommend sustainable solutions. Deployment & Lifecycle Management: Use CI/CD tools (e.g., Gearset), Git repositories, and SFDX for deployments. Familiarity with Agile development, Jira, and end-to-end SDLC is required. Reporting & Queries: Proficiency in building reports, SOQL, and SQL queries for analysis and system insights. What We re Looking For: Bachelors degree in Computer Science, Information Systems, or a related field. 8+ years of Salesforce platform experience, including at least 3 years focused on Salesforce CPQ. Proven expertise in CPQ implementations, including Product and Price Rules, Advanced Approvals, and Quote Template development. Strong command of Salesforce configuration and customization using Flows, Apex, LWC, and Visualforce. Experience with Salesforce APIs (REST/SOAP) and integration best practices with ERP, billing, and CLM systems. Comfortable working in Agile teams and using tools such as Jira, GitHub, and CI/CD pipelines. Strong problem-solving skills and the ability to communicate effectively with both technical and non-technical stakeholders.

Navan is seeking a Salesforce Developer to lead the architecture, development, and evolution of our Salesforce platform. This role is key to building scalable, maintainable solutions that support critical business functions across Sales, Marketing, Customer Success, and Finance. Success in this role requires not only deep technical expertise, but also strong business acumen, communication skills, and the ability to collaborate effectively with both technical and non-technical stakeholders. What You ll Do: Design, develop, test, and deploy solutions using Apex Classes, Triggers, Lightning Web Components (LWC), Flows, and Visualforce. Maintain and enhance existing components with a focus on performance and usability. Write and maintain unit tests with high code coverage; follow test-driven development best practices. Understand and apply Salesforce governor limits and optimization techniques. Serve as the technical lead on Salesforce initiatives, translating business needs into scalable solutions. Own the full development lifecycle, including integration with third-party and internal systems (e.g., NetSuite, Marketo, Outreach, ZoomInfo, Salesforce CPQ, LeanData). Conduct regular code reviews, pull request approvals, and CI/CD pipeline management. Configure declarative Salesforce features: custom objects, validation rules, page layouts, Flows, etc. Understand and support basic Salesforce CPQ rules and configuration. Execute data migration, data loads, and data fixes as needed. Manage user access, roles, permission sets, and sharing rules according to best practices. Ensure data integrity, platform security, and system performance optimization across environments. Use version control systems like Git, with knowledge of branching strategies and deployment methodologies. Manage deployments using tools like Gearset, Copado, or similar CI/CD tools. Contribute to Agile sprints, participate in stand-ups, and support planning and delivery cycles using tools like Jira. Identify, debug, and resolve complex system issues in both sandbox and production environments. Leverage error logging and monitoring systems to support issue resolution. Collaborate cross-functionally with stakeholders across business and IT. Mentor junior developers and admins on best practices, development patterns, and platform strategy. Document system architecture, technical solutions, and business process flows. What We re Looking For: Bachelor s degree in Computer Science, Engineering, Information Systems, or equivalent experience. 5+ years of hands-on Salesforce development experience with: Apex, LWC, SOQL, and Salesforce APIs Salesforce Flows and Process Builder Experience with Salesforce CPQ and enterprise-scale Salesforce implementations. Strong understanding of Salesforce licensing models, limitations, and platform architecture. Proficient in version control (Git) and CI/CD practices, with tools like Gearset or Copado. Deep knowledge of Sales Cloud, Service Cloud, and Experience Cloud. Solid understanding of Salesforce security models, permission sets, and data access strategies. Comfortable working in Agile environments, with experience in sprint planning, backlog grooming, and delivering incrementally. Effective communicator across time zones and functions; able to translate technical ideas into business context.

Navan is seeking a highly skilled and experienced Workforce Management Real Time Analyst. The successful candidate will be responsible for monitoring real-time contact center activity, managing staffing levels, and making adjustments as needed to ensure optimal service levels. The ideal candidate should have a deep understanding of Genesys software and should be able to use them effectively to manage the workforce in real-time. What You ll Do: Monitor real-time contact center activity, such as contact volume, staffing levels, and service levels, to identify areas for improvement and make adjustments as needed. Manage staffing levels in real-time to ensure optimal service levels are maintained. Communicate with agents and managers to ensure adherence to schedules and to provide feedback as needed. Work closely with other departments to ensure seamless communication and coordination of real-time workforce management activities. Continuously evaluate and improve real-time workforce management processes to ensure optimal efficiency and effectiveness. What We re Looking For: At least 2 years of experience in real-time workforce management, preferably in the travel industry. Experience with Genesys software is a must. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Ability to work under pressure and meet tight deadlines. Ability to work independently as well as in a team. Should be comfortable working one weekend day and early morning shift (03:30. 12:00 pm IST)

As a Lead, you will bring your extensive Travel Industry background and valuable experience as a travel consultant to the forefront, empowering your team with your knowledge and expertise. Your profound understanding of the industry, key suppliers, and their products and services, as well as your comprehensive grasp of global geography and local market nuances, will be instrumental in driving exceptional travel experiences for our customers. This will be displayed by being the first line of support for your team. Support will vary from queries to keep travelers moving, assisting agents in keeping calm and in control, supporting or taking over to de-escalating situations. What Youll Do: Provide real-time assistance and/or train Business Travel Agents who: Are experiencing difficulties and/or require additional support for customer interactions. Require extended platform permissions or role-based access in modifications to existing trips. Be the first point of contact in our escalation process (if an agent needs further assistance, be the one to troubleshoot and problem-solve). Escalate further if required. Handle escalated situations to resolution and promote customer satisfaction, strengthening their relationship with Navan. Promptly respond to customers with accurate travel and tech-related information while assisting them with various support requests such as (but not limited to) travel changes, software issues, etc. Troubleshoot & triage product bugs from both agents & customers. Team lead to identify if it s a bug and needs to be escalated or if there is a workaround, and then submit TE Op/PF tickets. Support the resolution of PF tickets as needed. Support Travel Agents in applying best practices and standard operating procedures Support the manager with team tasks, i.e., coaching and developing agents. Communicating with context and honesty (both written & verbal) in alignment with company values with all internal stakeholders Follow company and customer travel and expense procedures and policies, along with global compliance procedures. Assist in coordinating Team meetings to ensure you stay informed about recent product launches, updates on general Navan business updates, supplier updates, and industry changes. Keep up to date with knowledge of the airline industry, GDS, and third-party technologies to set the standard for best-in-class travel support (add examples) Commitment to attendance and completion of all relevant assigned training Meet individual performance metrics and support the organization and company business objectives What Were Looking For: Ideally, possess a minimum of seven years experience in Travel, with at least two years in a leadership role or similar. Proven experience in the Travel Industry and as a travel consultant. In-depth knowledge of industry practices, key suppliers, and their products and services. Demonstrate advanced proficiency in multiple Global Distribution Systems (GDS), enabling you to handle complex tasks efficiently and precisely. Strong grasp of global geography and local market nuances. Exceptional communication and interpersonal skills. Effective problem-solving skills and a customer-centric approach. Adaptability to a fast-paced, 24x7 customer service environment. Dedication to promoting a growth mindset and continuous improvement.

As a Payment Operations Coordinator for Navan Payment Operations Team, you will play a crucial role in ensuring the accuracy of our financial records. Your primary responsibility will be to match charges on credit card statements with corresponding travel bookings and add any missing information, such as cost centers and trip purposes, to the appropriate documentation. Join a fresh, diverse team eager to advance internal processes and drive operational efficiency. What You ll Do: In this role, your primary responsibility will be to ensure the accuracy and consistency of financial records across various sources, specifically focusing on credit card data and related travel bookings. Your key tasks and responsibilities will include: Preparation of Credit Card Statements and integrating data from multiple sources into an Excel file using advanced formulas. Manual data enrichment Identify and match bookings to transactions with minimal data points using our booking tool and also our booking and transaction report. What We re Looking For: 0-1 Years of experience. Attention to detail and high level of accuracy. Background in accounting is crucial. A travel industry background is a nice to have. Strong IT skills, particularly Excel and G-Sheet with an understanding of vlookups and pivot tables. Ability to effectively organize and manage tasks independently. Excellent verbal and written communication skills in English. Capability to maintain high performance standards in a fast-paced work environment.