You are responsible for bringing and retaining the after-sales business with dealership. You are responsible for establishing and maintaining a personal contact with the customer over the lifecycle of his vehicle and keep the customer loyal to the brand. You are responsible to remind customer about the periodic maintenance and facilitate his visit to dealership through service booking. You capture customers feedback and co-ordinate with workshop for resolution of customer complaints. You ensure the customer satisfaction for future retention and business. provide the customer with primary information and solutions on product and services to meet his needs and desires. Being the first point of contact for the customer, you are responsible to provide primary information about services to meet their needs

Key Responsibilities:

Interpersonal & Social competence
Method & process competence
Specialist competence
Maintain Customers Data Base
Scheduling an Appointment
Follow-up Service for Customer
Complaint management
Build and enhance customer relationship

Qualifications:

You are graduated from any faculty or have a diploma in engineering.
Training on soft skills
Basic training on automobile functioning
Automotive experience with required interpersonal & Communication skills.

Benefits:

Competitive salary and performance-based incentives.
Health insurance and wellness programs.
Opportunities for professional development and career growth.
Friendly and supportive work environment.
Paid time off and holiday leave.

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Customer Relationship Executive