Customer Relationship Executive

Role

Location - Hyderabad

Apartment M, Turning Point, SN 2, Gr Flr, No 7/1/59/4 & 8, Ameerpet Rd, near Divyashakti Apartments, Hyderabad, Telangana 500016.

Shop No G4, Kothari Centrum Building Serlingampalli, Kondapur, Hyderabad, Telangana 500084

PN 1128, GF, Jubilee Square, SN G3 & F3, Road No. 36, near Metro Pillar No C1646, Jubilee Hills, Hyderabad, Telangana 500033

Fresher as well as experienced candidates can apply.Please mail your resume on tejas.chavan@thesleepcompany.in or connect on 9930937232

Key Responsibilities:

• Candidate need to visit Client Site explain them the Features of our Elite Mattresses product take feedback of clients understand their Experience no targets involved.

• Develop and implement customer service policies, procedures, and standards to enhance the customer experience.
• Monitor team performance through KPIs and metrics, providing regular feedback and coaching.
• Handle escalated customer issues with professionalism and resolution focus.
• Collaborate with internal departments (sales, product, logistics, etc.) to resolve customer concerns and improve service delivery.
• Conduct regular training sessions to improve team skills and knowledge.
• Analyze customer feedback and trends to identify opportunities for improvement.
• Prepare and present reports on customer service performance and customer satisfaction.
• Manage customer service tools and platforms, ensuring optimal usage.
• Stay up-to-date with industry trends and best practices.

  & responsibilities

Preferred candidate profile

Preferred candidate profile