3331 Customer Satisfaction Jobs - Page 27

We are seeking a skilled and proactive Service Engineer to support our 2W Electric Vehicle (EV) service operations. The ideal candidate will be responsible for diagnosing and troubleshooting vehicle issues, managing warranty claims, visiting dealers for technical support, and coordinating field operations. The Service Engineer will play a critical role in ensuring high-quality service delivery and maintaining customer satisfaction across the dealer network. Conduct regular visits to dealers to provide technical assistance and resolve service-related issues Perform diagnostics on 2W EVs to identify mechanical, electrical, and software issues Manage and process warranty claims in coordination with dealers and service centers Ensure proper documentation and reporting of warranty issues and resolutions Conduct root cause analysis of failed components and liaise with the quality team for corrective actions Coordinate field service activities, ensuring timely support and resolution of issues at dealer locations Monitor service cases in the field, providing on-the-spot solutions when needed Work closely with regional service managers to ensure smooth service operations across the region Collaborate with dealers to manage customer escalations and ensure positive service experiences Key Requirements: Diploma or bachelors degree in Mechanical/Electrical Engineering or a related field 3-7 years of experience as a service engineer, preferably in the 2W or EV sector

Sales Operations Management: Oversee all sales activities within the country to ensure effective execution of sales strategies. Develop and implement sales plans to achieve annual targets and drive revenue growth. Market Penetration and Strategy Development: Create and implement region-specific strategies to increase market penetration and expand customer base. Identify new business opportunities and competitive advantages in key domestic markets. Relationship Management: Build and maintain strong relationships with dealers, distributors, and key customers to drive sales. Provide ongoing support to distributors and partners to ensure customer satisfaction and loyalty. Coordination of Sales Events: Coordinate and actively participate in roadshows, demos, and exhibitions to showcase company products and strengthen brand presence. Leverage sales events to generate leads, build market awareness, and increase sales. Team Coordination and Performance Monitoring: Lead and manage the domestic sales team, ensuring alignment with business objectives and achieving sales targets. Monitor YQM and TAP for the team to evaluate performance, track key metrics, and implement strategies for continuous improvement.

Handle inbound and outbound calls, emails, and chats to resolve client queries related to trading, demat accounts, and transactions -Address and resolve complaints related to order execution, fund transfers, margin issues, or statements -Assist in onboarding new clients and guiding them through the account activation process -Coordinate with internal departments for issue resolution -Follow-up with clients for feedback and ensure customer satisfaction -Hands on experience on excel

About Retail Lending The Retail Lending department focuses on the lending business of the bank by offering various loan products like Home Loans, Car Loans and Personal Loans among others. They also offer working capital loans and Business loans for Small Businesses and is also responsible for the Rural lending business of the bank. About the Role Sales Managers (SM) are a part of the Banks sales force whose primary responsibility is to get customers for the bank and explore new business opportunities. SMs manage a team of executives responsible for selling loan products to the customers based on their needs. They will ensure mapping of market and customers according to their need and handle queries to ensure customer satisfaction. Key Skills CommunicationExcellent verbal and written communications skills for interacting with team members and customers Sales and negotiationStrong negotiation skills to close deals and meet targets Customer Service : Ensuring that the sales team provides excellent customer service and addresses customer inquiries and complaints effectively Problem Solving : Identifying issues and developing effective solutions to overcame obstacles Ensure achievement of the Top line Business Targets by sourcing business through channel teams. Building and nurturing relationships with the bank branches and by cross-selling other products Key Responsibilities Conduct sales promotion activities in open market and improve relationships through expos and events, various activities etc Responsible for launching new products in market Ensure key customer satisfaction through customer service of the highest quality Handle all end to end activities related to the product ie from Login to Disbursement Liaise with various departments within the system (Credit/Operations etc) to ensure smooth process flows Responsible for acquisition of channel partners for sourcing products - Connectors Improve relationship with branches and monitor the performance of ARMs and deepen the relationship with existing clients Prevent/ minimize the fraudulent/risky proposals entry into the system Provide timely feedback to central team for improvements in product features and processes Conduct training on selling/product Create a performance oriented environment through effective team management, leading to high employee motivation and productivity Qualifications Graduation/ Post-Graduation from a recognized institute Role Proficiencies Good communication (both verbal and written) skill in both English and the local language Excellent lead generation and conversion skill High sales orientation to meet the sales targets consistently Ability to manage complex client situations Ability to coach and mentor others Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment.

About Retail Lending The Retail Lending department focuses on the lending business of the bank by offering various loan products like Home Loans, Car Loans and Personal Loans among others. They also offer working capital loans and Business loans for Small Businesses and is also responsible for the Rural lending business of the bank. About the Role Sales Managers (SM) are a part of the Banks sales force whose primary responsibility is to get customers for the bank and explore new business opportunities. SMs manage a team of executives responsible for selling loan products to the customers based on their needs. They will ensure mapping of market and customers according to their need and handle queries to ensure customer satisfaction. Key Skills CommunicationExcellent verbal and written communications skills for interacting with team members and customers Sales and negotiationStrong negotiation skills to close deals and meet targets Customer Service : Ensuring that the sales team provides excellent customer service and addresses customer inquiries and complaints effectively Problem Solving : Identifying issues and developing effective solutions to overcame obstacles Ensure achievement of the Top line Business Targets by sourcing business through channel teams. Building and nurturing relationships with the bank branches and by cross-selling other products Key Responsibilities Conduct sales promotion activities in open market and improve relationships through expos and events, various activities etc Responsible for launching new products in market Ensure key customer satisfaction through customer service of the highest quality Handle all end to end activities related to the product ie from Login to Disbursement Liaise with various departments within the system (Credit/Operations etc) to ensure smooth process flows Responsible for acquisition of channel partners for sourcing products - Connectors Improve relationship with branches and monitor the performance of ARMs and deepen the relationship with existing clients Prevent/ minimize the fraudulent/risky proposals entry into the system Provide timely feedback to central team for improvements in product features and processes Conduct training on selling/product Create a performance oriented environment through effective team management, leading to high employee motivation and productivity Qualifications Graduation/ Post-Graduation from a recognized institute Role Proficiencies Good communication (both verbal and written) skill in both English and the local language Excellent lead generation and conversion skill High sales orientation to meet the sales targets consistently Ability to manage complex client situations Ability to coach and mentor others Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment.

About Retail Lending The Retail Lending department focuses on the lending business of the bank by offering various loan products like Home Loans, Car Loans, and Personal Loans among others. They also offer working capital loans and Business loans for Small Businesses and is also responsible for the Rural lending business of the bank. About the Role Sales Managers (SM) are a part of the Banks sales force whose primary responsibility is to get customers for the bank and explore new business opportunities. SMs manage a team of executives responsible for selling loan products to the customers based on their needs. They will ensure mapping of market and customers according to their need and handle queries to ensure customer satisfaction Key Skills Communication: Excellent verbal and written communications skills for interacting with team members and customers Sales and negotiation: Strong negotiation skills to close deals and meet targets Customer Service: Ensuring that the sales team provides excellent customer service and addresses customer inquiries and complaints effectively Problem Solving: Identifying issues and developing effective solutions to overcame obstacles Key Responsibilities Ensure achievement of the Top line Business Targets by sourcing business through channel teams (ASL, DSA), building and nurturing relationships with the bank branches and by cross-selling other products Conduct sales promotion activities through DSA and Sales Executives in open market and improve relationships through expos and events, various activities etc Responsible for launching new products in market Ensure key customer satisfaction through customer service of the highest quality Handle all end to end activities related to the product ie from Login to Disbursement Liaise with various departments within the system (Credit/Operations etc) to ensure smooth process flows Responsible for acquisition of channel partners for sourcing products - Connectors, DSAs etc Improve relationship with branches and monitor the performance of ARMs and deepen the relationship with existing clients Prevent/ minimize the fraudulent/risky proposals entry into the system Provide timely feedback to central team for improvements in product features and processes Conduct training for Sales executives and Direct Selling Agents (DSA) on selling/product Create a performance oriented environment through effective team management, leading to high employee motivation and productivity Qualifications Graduation/ Post-Graduation from a recognized institute Role Proficiencies Good communication (both verbal and written) skill in both English and the local language Excellent lead generation and conversion skill Ability to handle pressure and meet deadlines High sales orientation to meet the sales targets consistently Ability to manage complex client situations Ability to coach and mentor others. Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment.

About Retail Lending The Retail Lending department focuses on the lending business of the bank by offering various loan products like Home Loans, Car Loans, and Personal Loans among others. They also offer working capital loans and Business loans for Small Businesses and is also responsible for the Rural lending business of the bank. About the Role Sales Managers (SM) are a part of the Banks sales force whose primary responsibility is to get customers for the bank and explore new business opportunities. SMs manage a team of executives responsible for selling loan products to the customers based on their needs. They will ensure mapping of market and customers according to their need and handle queries to ensure customer satisfaction Key Skills Communication: Excellent verbal and written communications skills for interacting with team members and customers Sales and negotiation: Strong negotiation skills to close deals and meet targets Customer Service: Ensuring that the sales team provides excellent customer service and addresses customer inquiries and complaints effectively Problem Solving: Identifying issues and developing effective solutions to overcame obstacles Key Responsibilities Ensure achievement of the Top line Business Targets by sourcing business through channel teams (ASL, DSA), building and nurturing relationships with the bank branches and by cross-selling other products Conduct sales promotion activities through DSA and Sales Executives in open market and improve relationships through expos and events, various activities etc Responsible for launching new products in market Ensure key customer satisfaction through customer service of the highest quality Handle all end to end activities related to the product ie from Login to Disbursement Liaise with various departments within the system (Credit/Operations etc) to ensure smooth process flows Responsible for acquisition of channel partners for sourcing products - Connectors, DSAs etc Improve relationship with branches and monitor the performance of ARMs and deepen the relationship with existing clients Prevent/ minimize the fraudulent/risky proposals entry into the system Provide timely feedback to central team for improvements in product features and processes Conduct training for Sales executives and Direct Selling Agents (DSA) on selling/product Create a performance oriented environment through effective team management, leading to high employee motivation and productivity Qualifications Graduation/ Post-Graduation from a recognized institute Role Proficiencies Good communication (both verbal and written) skill in both English and the local language Excellent lead generation and conversion skill Ability to handle pressure and meet deadlines High sales orientation to meet the sales targets consistently Ability to manage complex client situations Ability to coach and mentor others. Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment.

About Retail Lending The Retail Lending department focuses on the lending business of the bank by offering various loan products like Home Loans, Car Loans, and Personal Loans among others. They also offer working capital loans and Business loans for Small Businesses and is also responsible for the Rural lending business of the bank. About the Role Sales Managers (SM) are a part of the Banks sales force whose primary responsibility is to get customers for the bank and explore new business opportunities. SMs manage a team of executives responsible for selling loan products to the customers based on their needs. They will ensure mapping of market and customers according to their need and handle queries to ensure customer satisfaction Key Skills Communication: Excellent verbal and written communications skills for interacting with team members and customers Sales and negotiation: Strong negotiation skills to close deals and meet targets Customer Service: Ensuring that the sales team provides excellent customer service and addresses customer inquiries and complaints effectively Problem Solving: Identifying issues and developing effective solutions to overcame obstacles Key Responsibilities Ensure achievement of the Top line Business Targets by sourcing business through channel teams (ASL, DSA), building and nurturing relationships with the bank branches and by cross-selling other products Conduct sales promotion activities through DSA and Sales Executives in open market and improve relationships through expos and events, various activities etc Responsible for launching new products in market Ensure key customer satisfaction through customer service of the highest quality Handle all end to end activities related to the product ie from Login to Disbursement Liaise with various departments within the system (Credit/Operations etc) to ensure smooth process flows Responsible for acquisition of channel partners for sourcing products - Connectors, DSAs etc Improve relationship with branches and monitor the performance of ARMs and deepen the relationship with existing clients Prevent/ minimize the fraudulent/risky proposals entry into the system Provide timely feedback to central team for improvements in product features and processes Conduct training for Sales executives and Direct Selling Agents (DSA) on selling/product Create a performance oriented environment through effective team management, leading to high employee motivation and productivity Qualifications Graduation/ Post-Graduation from a recognized institute Role Proficiencies Good communication (both verbal and written) skill in both English and the local language Excellent lead generation and conversion skill Ability to handle pressure and meet deadlines High sales orientation to meet the sales targets consistently Ability to manage complex client situations Ability to coach and mentor others. Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment.

The Liability Sales department focuses on the liability acquisition, assets and retail forex business for the bank. The department drives business from branches across India and is responsible for sourcing of retail and corporate deposits, salary and non-salary accounts, trust accounts and forex Business with a view to increase the retail book of the bank. About the Role Officer Sales are a part of the Banks front-line sales force whose primary responsibility is to get new customers for the bank and explore new business opportunities. Officer Sales are responsible for selling banking and investment products and services to customers based on their needs. They are also responsible for handling customer queries to ensure customer satisfaction. This is a pure sales job and involves daily customer reach-outs & travelling Key Responsibilities Identify sales opportunities for both the Bank and third-party products by acquiring new customers and building new relationships. Manage business relations with existing customers to increase the depth of existing relationships. Achieve sales targets as assigned by the organization monthly as per Grade Matrix (BDE, Officer and AM Sales) Record and track all engagement activities through the CRM system. Comply with KYC/SEBI rules, regulations, and legislation governing the financial services industry Qualifications Optimal qualification for success on the job is depends on Grade offer to: Officer Sales-2 : Graduate with more than 1 year of experience (upto 2 years) Officer Sales-1 : Graduate with less than 1 year of experience Role Proficiencies: Good communication (both verbal and written) skill in both English and the local language. Excellent lead generation and conversion skill Ability to handle pressure and meet deadlines. Ability to work successfully as a part of a team. High sales orientation to meet the sales targets consistently. Ensure resource should have the recommended Model Device and Android Version- Model 1-OPPO, VIVO, MI, 1+, Samsung and Realme. Android Version- 10/11/12/13.

About Retail Lending The Retail Lending department focuses on the lending business of the bank by offering various loan products like Home Loans, Car Loans, and Personal Loans among others. They also offer working capital loans and Business loans for Small Businesses and is also responsible for the Rural lending business of the bank. About the Role Sales Managers (SM) are a part of the Banks sales force whose primary responsibility is to get customers for the bank and explore new business opportunities. SMs manage a team of executives responsible for selling loan products to the customers based on their needs. They will ensure mapping of market and customers according to their need and handle queries to ensure customer satisfaction Key Skills Communication: Excellent verbal and written communications skills for interacting with team members and customers Sales and negotiation: Strong negotiation skills to close deals and meet targets Customer Service: Ensuring that the sales team provides excellent customer service and addresses customer inquiries and complaints effectively Problem Solving: Identifying issues and developing effective solutions to overcame obstacles Key Responsibilities Ensure achievement of the Top line Business Targets by sourcing business through channel teams (ASL, DSA), building and nurturing relationships with the bank branches and by cross-selling other products Conduct sales promotion activities through DSA and Sales Executives in open market and improve relationships through expos and events, various activities etc Responsible for launching new products in market Ensure key customer satisfaction through customer service of the highest quality Handle all end to end activities related to the product ie from Login to Disbursement Liaise with various departments within the system (Credit/Operations etc) to ensure smooth process flows Responsible for acquisition of channel partners for sourcing products - Connectors, DSAs etc Improve relationship with branches and monitor the performance of ARMs and deepen the relationship with existing clients Prevent/ minimize the fraudulent/risky proposals entry into the system Provide timely feedback to central team for improvements in product features and processes Conduct training for Sales executives and Direct Selling Agents (DSA) on selling/product Create a performance oriented environment through effective team management, leading to high employee motivation and productivity Qualifications Graduation/ Post-Graduation from a recognized institute Role Proficiencies Good communication (both verbal and written) skill in both English and the local language Excellent lead generation and conversion skill Ability to handle pressure and meet deadlines High sales orientation to meet the sales targets consistently Ability to manage complex client situations Ability to coach and mentor others. Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment.

About Retail Lending The Retail Lending department focuses on the lending business of the bank by offering various loan products like Home Loans, Car Loans, and Personal Loans among others. They also offer working capital loans and Business loans for Small Businesses and is also responsible for the Rural lending business of the bank. About the Role Sales Managers (SM) are a part of the Banks sales force whose primary responsibility is to get customers for the bank and explore new business opportunities. SMs manage a team of executives responsible for selling loan products to the customers based on their needs. They will ensure mapping of market and customers according to their need and handle queries to ensure customer satisfaction Key Skills Communication: Excellent verbal and written communications skills for interacting with team members and customers Sales and negotiation: Strong negotiation skills to close deals and meet targets Customer Service: Ensuring that the sales team provides excellent customer service and addresses customer inquiries and complaints effectively Problem Solving: Identifying issues and developing effective solutions to overcame obstacles Key Responsibilities Ensure achievement of the Top line Business Targets by sourcing business through channel teams (ASL, DSA), building and nurturing relationships with the bank branches and by cross-selling other products Conduct sales promotion activities through DSA and Sales Executives in open market and improve relationships through expos and events, various activities etc Responsible for launching new products in market Ensure key customer satisfaction through customer service of the highest quality Handle all end to end activities related to the product ie from Login to Disbursement Liaise with various departments within the system (Credit/Operations etc) to ensure smooth process flows Responsible for acquisition of channel partners for sourcing products - Connectors, DSAs etc Improve relationship with branches and monitor the performance of ARMs and deepen the relationship with existing clients Prevent/ minimize the fraudulent/risky proposals entry into the system Provide timely feedback to central team for improvements in product features and processes Conduct training for Sales executives and Direct Selling Agents (DSA) on selling/product Create a performance oriented environment through effective team management, leading to high employee motivation and productivity Qualifications Graduation/ Post-Graduation from a recognized institute Role Proficiencies Good communication (both verbal and written) skill in both English and the local language Excellent lead generation and conversion skill Ability to handle pressure and meet deadlines High sales orientation to meet the sales targets consistently Ability to manage complex client situations Ability to coach and mentor others. Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment.

The Liability Sales department focuses on the liability acquisition, assets and retail forex business for the bank. The department drives business from branches across India and is responsible for sourcing of retail and corporate deposits, salary and non-salary accounts, trust accounts and forex Business with a view to increase the retail book of the bank. About the Role Officer Sales are a part of the Banks front-line sales force whose primary responsibility is to get new customers for the bank and explore new business opportunities. Officer Sales are responsible for selling banking and investment products and services to customers based on their needs. They are also responsible for handling customer queries to ensure customer satisfaction. This is a pure sales job and involves daily customer reach-outs & travelling Key Responsibilities Identify sales opportunities for both the Bank and third-party products by acquiring new customers and building new relationships. Manage business relations with existing customers to increase the depth of existing relationships. Achieve sales targets as assigned by the organization monthly as per Grade Matrix (BDE, Officer and AM Sales) Record and track all engagement activities through the CRM system. Comply with KYC/SEBI rules, regulations, and legislation governing the financial services industry Qualifications Optimal qualification for success on the job is depends on Grade offer to: Officer Sales-2 : Graduate with more than 1 year of experience (upto 2 years) Officer Sales-1 : Graduate with less than 1 year of experience Role Proficiencies: Good communication (both verbal and written) skill in both English and the local language. Excellent lead generation and conversion skill Ability to handle pressure and meet deadlines. Ability to work successfully as a part of a team. High sales orientation to meet the sales targets consistently. Ensure resource should have the recommended Model Device and Android Version- Model 1-OPPO, VIVO, MI, 1+, Samsung and Realme. Android Version- 10/11/12/13.

About Retail Lending The Retail Lending department focuses on the lending business of the bank by offering various loan products like Home Loans, Car Loans, and Personal Loans among others. They also offer working capital loans and Business loans for Small Businesses and is also responsible for the Rural lending business of the bank. About the Role Sales Managers (SM) are a part of the Banks sales force whose primary responsibility is to get customers for the bank and explore new business opportunities. SMs manage a team of executives responsible for selling loan products to the customers based on their needs. They will ensure mapping of market and customers according to their need and handle queries to ensure customer satisfaction Key Skills Communication: Excellent verbal and written communications skills for interacting with team members and customers Sales and negotiation: Strong negotiation skills to close deals and meet targets Customer Service: Ensuring that the sales team provides excellent customer service and addresses customer inquiries and complaints effectively Problem Solving: Identifying issues and developing effective solutions to overcame obstacles Key Responsibilities Ensure achievement of the Top line Business Targets by sourcing business through channel teams (ASL, DSA), building and nurturing relationships with the bank branches and by cross-selling other products Conduct sales promotion activities through DSA and Sales Executives in open market and improve relationships through expos and events, various activities etc Responsible for launching new products in market Ensure key customer satisfaction through customer service of the highest quality Handle all end to end activities related to the product ie from Login to Disbursement Liaise with various departments within the system (Credit/Operations etc) to ensure smooth process flows Responsible for acquisition of channel partners for sourcing products - Connectors, DSAs etc Improve relationship with branches and monitor the performance of ARMs and deepen the relationship with existing clients Prevent/ minimize the fraudulent/risky proposals entry into the system Provide timely feedback to central team for improvements in product features and processes Conduct training for Sales executives and Direct Selling Agents (DSA) on selling/product Create a performance oriented environment through effective team management, leading to high employee motivation and productivity Qualifications Graduation/ Post-Graduation from a recognized institute Role Proficiencies Good communication (both verbal and written) skill in both English and the local language Excellent lead generation and conversion skill Ability to handle pressure and meet deadlines High sales orientation to meet the sales targets consistently Ability to manage complex client situations Ability to coach and mentor others. Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment.

The Liability Sales department focuses on the liability acquisition, assets and retail forex business for the bank. The department drives business from branches across India and is responsible for sourcing of retail and corporate deposits, salary and non-salary accounts, trust accounts and forex Business with a view to increase the retail book of the bank. About the Role Officer Sales are a part of the Banks front-line sales force whose primary responsibility is to get new customers for the bank and explore new business opportunities. Officer Sales are responsible for selling banking and investment products and services to customers based on their needs. They are also responsible for handling customer queries to ensure customer satisfaction. This is a pure sales job and involves daily customer reach-outs & travelling Key Responsibilities Identify sales opportunities for both the Bank and third-party products by acquiring new customers and building new relationships. Manage business relations with existing customers to increase the depth of existing relationships. Achieve sales targets as assigned by the organization monthly as per Grade Matrix (BDE, Officer and AM Sales) Record and track all engagement activities through the CRM system. Comply with KYC/SEBI rules, regulations, and legislation governing the financial services industry Qualifications Optimal qualification for success on the job is depends on Grade offer to: Officer Sales-2 : Graduate with more than 1 year of experience (upto 2 years) Officer Sales-1 : Graduate with less than 1 year of experience Role Proficiencies: Good communication (both verbal and written) skill in both English and the local language. Excellent lead generation and conversion skill Ability to handle pressure and meet deadlines. Ability to work successfully as a part of a team. High sales orientation to meet the sales targets consistently. Ensure resource should have the recommended Model Device and Android Version- Model 1-OPPO, VIVO, MI, 1+, Samsung and Realme. Android Version- 10/11/12/13.

Assistant Manager -Sales are a part of the Banks front line sales force whose primary responsibility is to get new corporate salary accounts for the bank and explore new business opportunities. They are responsible for selling products and services to the employees working with corporates and having salaried relationship with us on the basis of their needs. They are also responsible for customer mapping and handling queries to ensure customer satisfaction. Key Responsibilities Identify sales opportunities for corporate salary accounts by building new relationships with corporates Manage business relations with existing corporate customers to increase the depth of existing relationships Achieve sales targets as assigned by the organization on a monthly basis Conduct market enhancement activities within the corporates to enhance the business Record and track all engagement activities through the CRM system Comply with KYC/SEBI rules, regulations, and legislation governing the financial services industry Qualifications Graduation from a recognized institute Role Proficiencies Good communication (both verbal and written) skill in both English and the local language Excellent lead generation and conversion skill Ability to handle pressure and meet deadlines Ability to work successfully as a part of a team High sales orientation to meet the sales targets consistently

The Liability Sales department focuses on the liability acquisition, assets and retail forex business for the bank. The department drives business from branches across India and is responsible for sourcing of retail and corporate deposits, salary and non-salary accounts, trust accounts and forex Business with a view to increase the retail book of the bank. About the Role Officer Sales are a part of the Banks front-line sales force whose primary responsibility is to get new customers for the bank and explore new business opportunities. Officer Sales are responsible for selling banking and investment products and services to customers based on their needs. They are also responsible for handling customer queries to ensure customer satisfaction. This is a pure sales job and involves daily customer reach-outs & travelling Key Responsibilities Identify sales opportunities for both the Bank and third-party products by acquiring new customers and building new relationships. Manage business relations with existing customers to increase the depth of existing relationships. Achieve sales targets as assigned by the organization monthly as per Grade Matrix (BDE, Officer and AM Sales) Record and track all engagement activities through the CRM system. Comply with KYC/SEBI rules, regulations, and legislation governing the financial services industry Qualifications Optimal qualification for success on the job is depends on Grade offer to: Officer Sales-2 : Graduate with more than 1 year of experience (upto 2 years) Officer Sales-1 : Graduate with less than 1 year of experience Role Proficiencies: Good communication (both verbal and written) skill in both English and the local language. Excellent lead generation and conversion skill Ability to handle pressure and meet deadlines. Ability to work successfully as a part of a team. High sales orientation to meet the sales targets consistently. Ensure resource should have the recommended Model Device and Android Version- Model 1-OPPO, VIVO, MI, 1+, Samsung and Realme. Android Version- 10/11/12/13.

If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. We are currently seeking an experienced professional to join the GCOO Payment Services team . Job Introduction Manage and control daily operations and administration of the regulatory reporting team (which includes timely processing of all capital account queries and transactions- ECB/ODI/FDI/BOLOPO etc , regulatory filings, RBI liaison, customer and business engagement etc) in order to achieve a high level of efficiency and customer service, which would help attain strategic and operating objectives of the Bank. Monitor performance of external vendors and operating staff in the unit Ensure standardization of processes. Process notes to be updated on a regular basis. Regulatory reporting activities as per RBI and other regulators requirements. Ensure an effective Business Continuity plan is in place for the unit and completion of BC exercise in timely manner. Ensure day to day processes are run as per defined procedure notes and policies. Contribute in all performance parameters which include cost management, key process performance indicators (TAT, accuracy etc), customer satisfaction levels etc Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators. Implement the group compliance policy as applicable to his role. Should be aware of the Operational Risk scenarios associated with their role, and to ensure that all actions during their employment with HSBC, take account of the likelihood of operational risk occurring. Principal Responsibilities Manage and control daily operations and administration of the regulatory reporting team (which includes timely processing of all capital account queries and transactions- ECB/ODI/FDI/BOLOPO etc , regulatory filings, RBI liaison, customer and business engagement etc) in order to achieve a high level of efficiency and customer service, which would help attain strategic and operating objectives of the Bank. Monitor performance of external vendors and operating staff in the unit Ensure standardization of processes. Process notes to be updated on a regular basis. Regulatory reporting activities as per RBI and other regulators requirements. Ensure an effective Business Continuity plan is in place for the unit and completion of BC exercise in timely manner. Ensure day to day processes are run as per defined procedure notes and policies. Contribute in all performance parameters which include cost management, key process performance indicators (TAT, accuracy etc), customer satisfaction levels etc Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators. Implement the group compliance policy as applicable to his role. Should be aware of the Operational Risk scenarios associated with their role, and to ensure that all actions during their employment with HSBC, take account of the likelihood of operational risk occurring. Requirements This role requires 1-3 years of overall Banking exposure with 1 year of specialized experience in managing Capital Account Transactions like ECB/ODI/FDI/BOLOPO. Skills required for success are: Fema knowledge People and Stakeholders Management Strong Communication and decision making ability Thinking and Problem solving skills Customer centric approach to support business growth

In this role you will be responsible for assessing and implementing operating procedures and processes for ensure the delivery of operational excellence to our internal customers. This roll requires a visionary leader who can continue to iterate on process improvement and act as a change agent to drive transformation initiatives within Barracuda. What you'll be working on: Leadership: Recruit, develop, and lead a 24x7 organization while fostering a culture of customer service, accountability and innovation Strategy Development: Develop and execute a strategic roadmap to enhance service delivery, optimize processes, and improve customer satisfaction Collaboration: Collaborate with internal teams to understand their technical needs and ensure team readiness to manage upcoming changes and/or technologies Performance Management: Establish KPIs for measuring team performance, set clear objectives, and publish results to drive accountability and growth Incident Management: Oversee resolution of technical incidents and ensure timely communication with stakeholders Training and Development: Identify training needs and provide opportunities for team members to enhance their skills and knowledge What you bring to the role: bachelors degree in Computer Science, Information Technology, or a related field 10+ years of leadership experience in global support or service delivery, with at least 5 years in a leadership role. Experience building, leading, and optimizing a 24x7 global NOC, Support or Service Delivery team Demonstrated ability to develop a highly process oriented organization focusing on efficiency and customer satisfaction Proficiency in implementing change at the team and organizational level in a matrixed environment Proven critical thinking, problem solving, and prioritization skills Excellent communication skills, with the ability to convey complex technical concepts to non-technical stakeholders.

Job Title Service Max COE Lead Location Pune, Maharashtra, India Company Johnson Controls As the Service Max COE Lead, you will be responsible for driving the strategic direction and operational excellence of the ServiceMax Center of Excellence (COE). Your extensive experience will guide the implementation of best practices across the organization, enhancing our field service capabilities and overall service delivery effectiveness. What you will do Lead the ServiceMax COE initiatives, establishing a framework for service excellence and continuous improvement. Collaborate with cross-functional teams to identify opportunities for optimizing service delivery processes and enhancing customer satisfaction. Develop and implement training programs for ServiceMax users to ensure effective utilization of the platform. Monitor key performance indicators (KPIs) to assess the effectiveness of service operations and drive data-driven decision-making. Act as a liaison between business stakeholders and technical teams to align service delivery with organizational goals. Identify and evaluate emerging trends and technologies in field service management, recommending strategic investments as appropriate. Provide mentorship and leadership to the COE team, fostering a culture of innovation and accountability. Ensure compliance with regulatory standards and company policies throughout service delivery processes. Qualifications bachelors degree in Business Administration, Information Technology, or a related field. 18+ years of experience in service management, with a focus on field service operations and ServiceMax platform. Proven experience in leading Centers of Excellence and driving organizational change initiatives. Strong analytical skills with the ability to leverage data to inform strategic decisions. Excellent communication and interpersonal skills, capable of influencing stakeholders at all levels. Ability to thrive in a fast-paced environment, managing multiple priorities effectively. ServiceMax certification or related field service management certifications are a plus. Join Johnson Controls and lead our ServiceMax COE to foster innovation and exceptional service delivery across the organization.

VSM Software (P) Ltd isan ISO certified company catering to the global needs of Pharma and Bankingindustries. In both these verticals, we offer solutions and services in specific areas. VSM has Strong founding team based in India and the US A great leadership team who come with high levels of educational qualifications and relevant industry experience Skilled and trained IT and Subject Matter professionals We have a local presencein 5 countries and are further expanding our delivery reach. About the team TheApplication Support L1 team provides the first line of assistance for usersexperiencing issues with software applications. Their responsibilities includemonitoring systems, responding to user queries, troubleshooting basic technicalissues, and resolving common problems such as login errors or softwaremalfunctions. They escalate more complex issues to higher-level support teams ifnecessary and ensure smooth application operation by following predefinedprocesses. The L1 team also helps with documentation, updating users on ticketstatuses, and ensuring timely resolution of issues to maintain customersatisfaction. Responsibilities Respondto user inquiries and provide assistance for application-related issues Identifyand resolve basic technical problems and errors in applications Monitorapplication performance and system alerts to ensure uptime Documentissues in the ticketing system and track their status Escalateunresolved or complex issues to L2 or higher support teams Providebasic training and guidance to users on application features andfunctionalities Maintainand update user manuals, FAQs, and knowledge base articles

Join Ecolab s call center in , and become part of a dynamic team that loves their work and enjoys each other. As a respected Customer Service Agent , use your high energy and social skills to partner with our customers to help them achieve maximum benefit from Ecolab s products. As a team, we strive to exceed our objectives to help drive greater customer satisfaction. What s in it For You: Enjoy non-traditional work hours that fit the schedule you need Be recognized for meeting goals, and secure opportunities for advancement Sharpen your professional business acumen Work for a stable, growing, global Fortune 500 company Comprehensive benefits package starting day 1 of employment. What You Will Do: Process 60-100 inbound calls per day Manage outbound calls, depending upon volume Must possess solid problem solving interpersonal skills Handle all calls in a prompt and courteous manner Maintain working knowledge of products, accounts, Ecolab representatives, tools and dispensing systems Complete a call on screen accurately while speaking with the customer Process orders, literature requests, and applies information to our customers Develop technical and mechanical proficiency to assist customers and field staff with dispenser system issues Candidate must reside in: CITIES/AREA Work week and shift: DETAILS (including weekend rotation, if applicable) Compensation package offered: DETAILS Minimum Qualifications: High school qualifications or equivalent Proficient with Microsoft Office Suite software (Excel, Word, Access, and Outlook Experience using Customer Service software No immigration sponsorship available for this position Preferred Qualifications: bachelors degree completed or in process Ability to accurately type a minimum of 25 words per minimum Ability to interact professionally with others and work independently in a fast-paced environment Prior experience utilizing a multi-line telephone system Strong problem solving and interpersonal skills Excellent verbal and written communication skills Highly dependable team player Ability to prioritize workload and complete responsibilities on time Fluent in SAP knowledge

About Retail Lending The Retail Lending department focuses on the lending business of the bank by offering various loan products like Home Loans, Car Loans, and Personal Loans among others. They also offer working capital loans and Business loans for Small Businesses and is also responsible for the Rural lending business of the bank. About the Role Sales Managers (SM) are a part of the Banks sales force whose primary responsibility is to get customers for the bank and explore new business opportunities. SMs manage a team of executives responsible for selling loan products to the customers based on their needs. They will ensure mapping of market and customers according to their need and handle queries to ensure customer satisfaction Key Responsibilities Ensure achievement of the Top line Business Targets by sourcing business through channel teams. Building and nurturing relationships with the bank branches and by cross-selling other products Conduct sales promotion activities in open market and improve relationships through expos and events, various activities etc Responsible for launching new products in market Ensure key customer satisfaction through customer service of the highest quality Handle all end to end activities related to the product i. e. from Login to Disbursement Liaise with various departments within the system (Credit/Operations etc ) to ensure smooth process flows Responsible for acquisition of channel partners for sourcing products - Connectors Improve relationship with branches and monitor the performance of ARMs and deepen the relationship with existing clients Prevent/ minimize the fraudulent/risky proposals entry into the system Provide timely feedback to central team for improvements in product features and processes Conduct training on selling/product Create a performance oriented environment through effective team management, leading to high employee motivation and productivity Qualifications Graduation/ Post-Graduation from a recognized institute Role Proficiencies Good communication (both verbal and written) skill in both English and the local language Excellent lead generation and conversion skill Ability to handle pressure and meet deadlines High sales orientation to meet the sales targets consistently Ability to manage complex client situations Ability to coach and mentor others Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment #ComeAsYouAre "We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply"

About Retail Lending The Retail Lending department focuses on the lending business of the bank by offering various loan products like Home Loans, Car Loans, and Personal Loans among others. They also offer working capital loans and Business loans for Small Businesses and is also responsible for the Rural lending business of the bank. About the Role Sales Managers (SM) are a part of the Banks sales force whose primary responsibility is to get customers for the bank and explore new business opportunities. SMs manage a team of executives responsible for selling loan products to the customers based on their needs. They will ensure mapping of market and customers according to their need and handle queries to ensure customer satisfaction Key Responsibilities Ensure achievement of the Top line Business Targets by sourcing business through channel teams. Building and nurturing relationships with the bank branches and by cross-selling other products Conduct sales promotion activities in open market and improve relationships through expos and events, various activities etc Responsible for launching new products in market Ensure key customer satisfaction through customer service of the highest quality Handle all end to end activities related to the product i. e. from Login to Disbursement Liaise with various departments within the system (Credit/Operations etc ) to ensure smooth process flows Responsible for acquisition of channel partners for sourcing products - Connectors Improve relationship with branches and monitor the performance of ARMs and deepen the relationship with existing clients Prevent/ minimize the fraudulent/risky proposals entry into the system Provide timely feedback to central team for improvements in product features and processes Conduct training on selling/product Create a performance oriented environment through effective team management, leading to high employee motivation and productivity Qualifications Graduation/ Post-Graduation from a recognized institute Role Proficiencies Good communication (both verbal and written) skill in both English and the local language Excellent lead generation and conversion skill Ability to handle pressure and meet deadlines High sales orientation to meet the sales targets consistently Ability to manage complex client situations Ability to coach and mentor others Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment #ComeAsYouAre "We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply"

About the Role: Relationship Managers (RM) are a part of the Banks sales force whose primary responsibility is to get customers for the bank and explore new business opportunities. RMs manage a team of executives responsible for selling loan products to the customers based on their needs and growth of the lending book of the area through NTB acquisition as we'll ETB portfolio They will ensure mapping of market and customers according to their need and handle queries to ensure customer satisfaction. Details of the Role: Department CBG Grade AM/DM/M/SM Sub-Department SBB- CBG Reporting (Business) SM/AVP/VP Location Reporting (Matrix) Key Responsibilities: Ensure achievement of the Top line Business Targets by sourcing business through channel teams. Building and nurturing relationships with the bank branches and by cross-selling other products Responsible for launching new products in market Ensure key customer satisfaction through customer service of the highest quality Handle all end to end activities related to the product i. e. from Login to Disbursement Liaise with various departments within the system (Credit/Operations etc ) to ensure smooth process flows Responsible for acquisition of channel partners for sourcing products - Connectors Improve relationship with branches and monitor the performance of ARMs and deepen the relationship with existing clients Prevent/ minimize the fraudulent/risky proposals entry into the system Act as Absolute owner of the Mapped book manage the Customer Life Cycle. Renewals Deferrals Management Manage the Portfolio Health, DPDs the timely interest servicing Aim to increase Product per Customer acquire full relationship of the Customer for all banking Needs Responsible for the productivity of the Relationship officer if mapped. Effectively use the Digital platforms like Project Neo, Various STP Journeys , Business App , Siddhi others available to extend faster better experience. Qualifications: Graduation/post-graduation from a recognized institute 2+ years sales experience. Role Proficiencies: Strong sales orientation Proficiency in managing complex client relationships, diverse stakeholders Knowledge of industry, technology, marketing, and product trends Knowledge of regulatory guidelines and norms Capability to handle pressure and meet deadlines Competence in managing within a dynamic, priority-setting environment Strong risk and compliance mindset Adept at communication and interpersonal skills

The Liability Sales department focuses on the liability acquisition, assets and retail forex business for the bank. The department drives business from 2700+ branches and is responsible for sourcing of retail and corporate deposits, salary and non-salary accounts, trust accounts and forex Business with a view to increase the retail book of the bank About the Role Sales Managers (SM) are a part of the Banks sales force whose primary responsibility is to get new customers for the bank and explore new business opportunities. SMs manage a team of business development executives responsible for selling current accounts and savings (CASA) accounts to customers based on their needs. They will ensure mapping of market and customers according to their need and handle queries to ensure customer satisfaction Key Responsibilities Achieve sales targets through direct efforts and by managing a team of business development executives Identify sales opportunities for the CASA products by acquiring new customers and building new relationships Manage business relations with existing customers to increase the depth of existing relationships Ensure timely servicing of leads received and resolution of discrepancies raised during application process Record and track all engagement activities through the CRM system Prepare and ensure implementation of sourcing, activation, implementation, coaching and mentoring plan for the BDEs Comply with KYC/SEBI rules, regulations, and legislation governing the financial services industry Qualifications Graduation/ Post Graduation from a recognized university 4-8 years in a relevant role/ BFSI sector Role Proficiencies Good communication (both verbal and written) skill in both English and the local language Excellent lead generation and conversion skill Ability to handle pressure and meet deadlines High sales orientation to meet the sales targets consistently Ability to manage complex client situations Ability to coach and mentor others Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment #ComeAsYouAre "We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply"