Diagnose the underlyingcause of recurring incidents. Coordinate with othersupport teams to develop long-term solutions. Work closely withdevelopers to resolve bugs and suggest improvements. Test patches or updatesbefore they are released to production. Analyze incident trendsto minimize future occurrences. Ensure properdocumentation of resolutions for knowledge sharing. Ensure timely resolutionof issues based on Service Level Agreements (SLAs). Provide detailed reportson incidents and solutions for management reviews. Continuously updateinternal processes to improve efficiency. Create and updatetechnical documentation and knowledge bases. Responsibilities of L1 Role Act as the first point ofcontact for users or customers through phone, chat, or email. Log incidents or servicerequests in the ticketing system. Diagnose and resolvesimple technical issues (e.g., password resets, connectivity issues). Escalate unresolvedissues to L2 support when needed. Monitor systems andnetworks for alerts and errors. Ensure timely response toservice disruptions or outages. Provide instructions andFAQs for common issues. Maintain detailed recordsof tickets and resolutions. Keep customers informedabout the status of their requests. Escalate incidents to theappropriate teams (e.g., L2, L3) as per SLAs.

About VSM Software VSM Software (P) Ltd isan ISO certified company catering to the global needs of Pharma and Bankingindustries. In both these verticals,we offer solutions and services in specific areas. VSM has Strong founding team based in India and the US A great leadership team who come with high levels of educational qualifications and relevant industry experience Skilled and trained IT and Subject Matter professionals We have a local presencein 5 countries and are further expanding our delivery reach. About the team The .NET Development team comprisesskilled developers specializing in building robust, scalable, and secureapplications using the .NET framework. They focus on creating web and desktopsolutions, integrating APIs, and maintaining existing software to meet businessrequirements. The team stays updated with the latest .NET technologies toensure efficient coding practices, timely project delivery, and seamlesssoftware performance. Responsibilities Develop and maintain responsive web applications using JavaScript, CSS5, JQuery, and HTML. Optimize code for performance, scalability, and cross-browser compatibility. Debug and test front-end features to ensure functionality and responsiveness. Design and implement backend logic and APIs using ASP.NET Core.

Strong founding team based in India and the US A great leadership team who come with high levels of educational qualifications and relevant industry experience Skilled and trained IT and Subject Matter professionals We have a local presencein 5 countries and are further expanding our delivery reach. About the team The .NET Development team comprisesskilled developers specializing in building robust, scalable, and secureapplications using the .NET framework. They focus on creating web and desktopsolutions, integrating APIs, and maintaining existing software to meet businessrequirements. The team stays updated with the latest .NET technologies toensure efficient coding practices, timely project delivery, and seamlesssoftware performance. Responsibilities Develop and maintain responsive web applications using JavaScript, CSS5, JQuery, and HTML. Optimize code for performance, scalability, and cross-browser compatibility. Debug and test front-end features to ensure functionality and responsiveness. Design and implement backend logic and APIs using ASP.NET Core.

About VSM Software VSM Software (P) Ltd isan ISO certified company catering to the global needs of Pharma and Bankingindustries. In both these verticals,we offer solutions and services in specific areas. VSM has Strong founding team based in India and the US A great leadership team who come with high levels of educational qualifications and relevant industry experience Skilled and trained IT and Subject Matter professionals We have a local presencein 5 countries and are further expanding our delivery reach. About the team The LR and L1 Support teams are critical components of IT services, focusing on providing frontline technical assistance to clients. The L1 Support team handles the initial point of contact, addressing common technical issues such as troubleshooting software and hardware problems, resetting passwords, and assisting with system access. The team is adept at resolving high-volume, low-complexity queries, ensuring smooth operations for users. Meanwhile, the LR (Level Resolution) team focuses on more complex issues that require in-depth analysis and technical expertise, often escalating cases that cannot be resolved by L1. Together, both teams ensure timely and effective support, maintaining system uptime and customer satisfaction. Responsibilities of LRRole Diagnose the underlyingcause of recurring incidents. Coordinate with othersupport teams to develop long-term solutions. Work closely withdevelopers to resolve bugs and suggest improvements. Test patches or updatesbefore they are released to production. Analyze incident trendsto minimize future occurrences. Ensure properdocumentation of resolutions for knowledge sharing. Ensure timely resolutionof issues based on Service Level Agreements (SLAs). Provide detailed reportson incidents and solutions for management reviews. Continuously updateinternal processes to improve efficiency. Create and updatetechnical documentation and knowledge bases. Responsibilities of L1 Role Act as the first point ofcontact for users or customers through phone, chat, or email. Log incidents or servicerequests in the ticketing system. Diagnose and resolvesimple technical issues (e.g., password resets, connectivity issues). Escalate unresolvedissues to L2 support when needed. Monitor systems andnetworks for alerts and errors. Ensure timely response toservice disruptions or outages. Provide instructions andFAQs for common issues. Maintain detailed recordsof tickets and resolutions. Keep customers informedabout the status of their requests. Escalate incidents to theappropriate teams (e.g., L2, L3) as per SLAs.

About VSM Software VSM Software (P) Ltd is an ISO certified company catering to the global needs of Pharma and Banking industries. In both these verticals, we offer solutions and services in specific areas. VSM has Strong founding team based in India and the US A great leadership team who come with high levels of educational qualifications and relevant industry experience Skilled and trained IT and Subject Matter professionals We have a local presence in 5 countries and are further expanding our delivery reach. About the Team The team is responsible for developing custom solutions tailored to client requirements, ensuring optimal performance, and adhering to best practices in coding and application architecture. With a strong focus on innovation, the Oracle ADF Developer team collaborates with stakeholders to translate business needs into technical solutions, troubleshoot application issues, and enhance existing systems. Their contributions are instrumental in driving digital transformation and achieving organizational goals. Responsibilities Develop, design, and deploy Oracle ADF applications Develop database designs and write PL/SQL code Create web applications using Oracle ADF Debug and troubleshoot ADF applications Maintain existing code and develop new code to meet business requirements

About VSM Software VSM Software (P) Ltd is an ISO certified company catering to the global needs of Pharma and Banking industries. In both these verticals, we offer solutions and services in specific areas. VSM has Strong founding team based in India and the US A great leadership team who come with high levels of educational qualifications and relevant industry experience Skilled and trained IT and Subject Matter professionals We have a local presence in 5 countries and are further expanding our delivery reach. About the Team The team is responsible for designing and executing test plans, identifying and reporting bugs, and validating that all functionalities align with client requirements and user expectations. With a keen eye for detail and a proactive approach, the team collaborates closely with developers, stakeholders, and project managers to ensure seamless performance, security, and reliability of the application. Responsibilities Create comprehensive test plans and strategies tailored to the features and functionality of the mobile banking application. Design and execute test cases to ensure the application meets functional, performance, and security requirements. Identify, document, and report bugs or issues in the application using standard defect-tracking tools. Work closely with developers to understand application workflows, provide feedback, and validate fixes for reported issues. Conduct regular regression testing to verify that new updates or fixes do not disrupt existing functionality. Ensure the application complies with relevant banking standards, policies, and regulations. Perform final testing before application deployment to ensure a defect-free release.