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Inspiration Manpower Consultancy
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Customer Support Executive / Digital Marketing / Social Media / Bpo /

Customer Support Executive / Digital Marketing / Social Media / Bpo /

Inspiration Manpower Consultancy

1 - 6 years

3 - 7 Lacs

Hyderabad Chennai Bengaluru

Posted:1 week ago| Platform:

Apply

Skills Required

Bpo Solving Queries Client Satisfaction Customer Relationship Voice Customer Service Customer care Customer Satisfaction Digital Marketing Social Media Marketing Customer Management Customer Support Client Servicing Customer Complaints Customer Handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title: Senior Customer Service Representative

Location:

Department:

Reports To:

Job Type:

Job Summary:

Senior Customer Service Representative

Key Responsibilities:

Provide high-level support to customers through various channels phone, email, chat, etc.
Resolve escalated customer complaints and issues efficiently and professionally.
Assist in developing customer service policies and procedures to enhance customer satisfaction.
Mentor and support junior customer service staff, offering guidance and training as needed.
Monitor and analyze customer feedback and service metrics to identify areas for improvement.
Maintain accurate records of customer interactions and transactions in CRM systems.
Participate in process improvement initiatives and recommend solutions for operational efficiency.
Assist with onboarding and training of new customer service team members.
Stay updated on product knowledge, industry trends, and best practices in customer service.

Qualifications:

Bachelor's degree or equivalent work experience preferred.
Proven ability to manage and resolve complex customer issues.
Excellent communication, interpersonal, and organizational skills.
Strong multitasking and time-management abilities.
Proficiency with customer service software and CRM systems.
A customer-centric mindset with a strong focus on problem resolution and service excellence.
Ability to analyze data, track KPIs, and drive performance.
High attention to detail and a commitment to quality and compliance.
Ability to work in a fast-paced and dynamic environment.

Contact Hiring Manager

SAM @ 9686682465

Mallik @ 7259027282

Vishnu @ 7259027295

Rashmi @ 7760984460

Deepanshu @ 9900024811

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