Customer Support Representative

Position

About the Role:

Customer Support Executive

Key Responsibilities:

• Handle inbound customer inquiries related to real estate services, property listings, pricing, availability, and other related queries.
  
• Provide product/service information, helping customers make informed decisions.
  
• Assist clients in resolving any issues or concerns, ensuring customer satisfaction and retention.
  
• Support real estate agents and the sales team with administrative tasks, data management, and lead tracking.
  
• Draft, respond to emails, and maintain effective communication with clients and internal teams.
  
• Prepare presentations and reports to communicate key data or updates to clients and internal stakeholders.
  
• Ensure smooth coordination between the sales, marketing, and customer support teams.
  
• Maintain a thorough understanding of the real estate industry and stay updated on market trends.
  
• Assist in managing online and offline inquiries from prospective customers.
  
• Provide feedback and insights to improve customer service strategies.
  

Skills & Qualifications:

• Education

  : Graduate (Preferably in Business, Marketing, or a related field).

• Experience

  : Previous experience in customer support, especially within the real estate sector, is an advantage.

• Communication Skills

  : Exceptional verbal and written communication skills in English and Hindi.

• Computer Proficiency

  : Strong knowledge of MS Office (Word, Excel, PowerPoint), Email management, and CRM software.

• Presentation Skills

  : Ability to create and deliver clear and professional presentations.

• Problem-solving Ability

  : Strong ability to troubleshoot and resolve customer concerns.

• Interpersonal Skills

  : Friendly, approachable, and professional demeanor while interacting with customers.

• Attention to Detail

  : Ability to manage multiple tasks with accuracy and efficiency.

Preferred Skills:

• Prior exposure to the real estate industry, especially in customer-facing roles.
  
• Knowledge of property management software and real estate databases.
  

Why Join Us?

• Competitive salary with performance-based incentives.
  
• A dynamic and growth-oriented work environment.
  
• Opportunities for career growth and skill development in the real estate sector.
  
• Monday to Saturday working schedule, with Sundays off