Customer Support Representative

• We are seeking an experienced Customer Support Representative to manage sales operations, dealer coordination, and customer communication. The candidate should have strong SAP (SD module) knowledge, excellent communication skills, and proven experience in order processing and dealer management.

Key Responsibilities

Deliverables/outcomes

1. Act as the primary contact for dealers and sales teams to manage orders, queries, and complaints.

• High dealer satisfaction through prompt support and clear communication.

2. Process sales orders, dispatch requests, and billing accurately in SAP.

• 100% on-time order processing and accurate SAP entries.

3. Coordinate with logistics, warehouse, and finance teams to ensure timely order fulfillment.

• Improved coordination between sales, logistics, and customer service teams.

4. Maintain and update dealer master data, pricing, and credit information.

• Reduced order errors and faster issue resolution.

5. Track and share order status, delivery schedules, and pending reports with dealers.

Handle customer feedback, service issues, and escalations professionally.

• Accurate reporting for decision-making and performance tracking.

6. Prepare and analyze daily/weekly sales and dispatch reports for management.

• Enhanced dealer relationships leading to better business continuity.

Essential Skills required in Candidate (Functional)

• ales order processing & dealer coordination
• SAP (SD Module) and MS Excel proficiency
• Dispatch & billing documentation
• Customer query and complaint resolution
• Report generation and MIS preparation
• Coordination with logistics and finance teams

Essential Skills required in Candidate (Behavioural Skills)

• Excellent communication and interpersonal skills
• Customer-focused and service-oriented attitude
• Strong problem-solving and analytical ability
• Time management and multitasking skills
• Attention to detail and accuracy
• Teamwork and accountability

  Role & responsibilities

Preferred candidate profile