Operations Supervisor Location: Bilaspur Haryana Employment: Full-Time Start: Immediate Salary: 3 LPA | Work Days: Mon Sat, 9:00 AM 6:30 PM Role Overview: Lead daily waste management operations including vehicle pickups, warehouse coordination, inventory flow, and logistics. Manage teams and vendors to ensure timely, efficient, and compliant execution aligned with OSGs sustainability goals. Key Responsibilities: Supervise fleet pickups, warehouse activities, and inventory management Track vehicle utilization, inventory accuracy, and staff attendance Collaborate with field, warehouse, and logistics teams Maintain safety, discipline, and compliance documentation Prepare reports and escalate operational challenges Support SOP development and adherence Requirements: Any Graduate 1 year experience preferred (freshers considered) English & Hindi proficiency Preferred Skills: Fleet logistics or warehouse experience Knowledge of route optimization, GPS tracking Basic Excel/Google Sheets Labor management and safety training familiarity Experience in environmental compliance Regards, Shreya recruit@tcil.com
Role Overview We are seeking a motivated and customer-focused individual to join our team as a Customer Service Executive . The role involves handling customer queries, managing service-related communication, preparing MIS reports, and ensuring timely resolution of customer complaints. The ideal candidate will be proactive, detail-oriented, and committed to delivering high-quality customer service. Key Responsibilities Handle inbound and outbound customer queries through calls, emails, and other communication channels. Ensure timely resolution of customer complaints and escalate issues when necessary. Maintain accurate records of customer interactions and prepare regular MIS reports for management. Monitor service performance metrics (response time, resolution time, escalations) and suggest improvements. Communicate effectively with internal teams to ensure smooth execution of customer service operations. Assist in implementing and maintaining Standard Operating Procedures (SoPs) for customer service processes. Conduct follow-ups with customers to ensure satisfaction and gather feedback. Support and guide team members, and participate in training sessions as per company standards. Prepare customer-facing documents, certificates, and reports as required. Preferred Female Candidates Freshers will also consider with good communication skills. Share your CV at hiring@onestepgreener.org
We are seeking an experienced Customer Support Representative to manage sales operations, dealer coordination, and customer communication. The candidate should have strong SAP (SD module) knowledge, excellent communication skills, and proven experience in order processing and dealer management. Key Responsibilities Deliverables/outcomes 1. Act as the primary contact for dealers and sales teams to manage orders, queries, and complaints. High dealer satisfaction through prompt support and clear communication. 2. Process sales orders, dispatch requests, and billing accurately in SAP. 100% on-time order processing and accurate SAP entries. 3. Coordinate with logistics, warehouse, and finance teams to ensure timely order fulfillment. Improved coordination between sales, logistics, and customer service teams. 4. Maintain and update dealer master data, pricing, and credit information. Reduced order errors and faster issue resolution. 5. Track and share order status, delivery schedules, and pending reports with dealers. Handle customer feedback, service issues, and escalations professionally. Accurate reporting for decision-making and performance tracking. 6. Prepare and analyze daily/weekly sales and dispatch reports for management. Enhanced dealer relationships leading to better business continuity. Essential Skills required in Candidate (Functional) ales order processing & dealer coordination SAP (SD Module) and MS Excel proficiency Dispatch & billing documentation Customer query and complaint resolution Report generation and MIS preparation Coordination with logistics and finance teams Essential Skills required in Candidate (Behavioural Skills) Excellent communication and interpersonal skills Customer-focused and service-oriented attitude Strong problem-solving and analytical ability Time management and multitasking skills Attention to detail and accuracy Teamwork and accountability Role & responsibilities Preferred candidate profile
We are looking for an experienced Export Lead to manage our export operations for the warehouse in FMCG sector, ensuring timely, accurate, and compliant shipments. The role involves handling export documentation, customs coordination, and dispatch planning, while leading a team to achieve operational excellence. Key Responsibilities Deliverables/outcomes 1. Manage end-to-end export operations within the warehouse from order processing to final shipment. 100% on-time export dispatches with zero documentation or compliance errors. 2. Oversee export packing, labeling, documentation, and dispatch as per international and customs requirements.. Improved operational efficiency and reduced shipment turnaround time. 3. Coordinate with CHA, freight forwarders, transporters, and internal teams for timely shipment clearance. Zero non-compliance or audit issues in export operations. 4. Ensure compliance with export, DGFT, and customs regulations. Maintain accurate export documentation and records in SAP/WMS. Accurate and updated export records in SAP/WMS. 5. Monitor shipment timelines, tracking, and performance metrics. Lead and train warehouse teams on export handling procedures and safety standards. Enhanced coordination and communication with logistics partners and internal teams. 6. Drive process improvements to enhance efficiency and reduce turnaround time. High customer satisfaction through reliable and timely exports. Essential Skills required in Candidate (Functional) Export documentation & customs compliance SAP / WMS operation and data accuracy Coordination with CHA, freight forwarders & logistics partners Knowledge of DGFT, Incoterms & international shipping procedures Export packing, labelling & dispatch management Process optimization & cost control Shipment tracking & performance reporting Essential Skills required in Candidate (Behavioural Skills) Strong leadership and team management Excellent communication and coordination Problem-solving and decision-making Attention to detail and accuracy Accountability and ownership Time management under pressure Continuous improvement mind-set Role & responsibilities Preferred candidate profile
We are looking for an experienced AOM (Assistant Operation Manager) to manage warehouse of 6lac sq ft of FMCG goods. The ideal candidate should be good in planning & execution, have excellent knowledge of inbound, outbound, and inventory ops, ensuring smooth workflow, team efficiency, and adherence to safety and compliance standards. Must have clear understanding of SLA and KPI adherance. Key Responsibilities Deliverables/outcomes 1. Oversee daily warehouse operations receiving, storage, picking, and dispatch Smooth shift operations with zero disruptions or delays. 2. Plan and monitor manpower allocation, productivity, and shift targets. On-time completion of inbound, outbound, and inventory activities. 3. Maintain inventory accuracy through system updates and physical checks. >99% inventory accuracy through proper monitoring and control. 4. Ensure on-time order processing, dispatch, and proper documentation. High productivity and manpower efficiency during the shift. 5. Enforce safety, security, and housekeeping practices on the shop floor. Zero safety incidents and adherence to EHS standards. 6. Coordinate with logistics, transporters, and internal departments for seamless execution. Compliance with process, quality, and dispatch timelines. Essential Skills required in Candidate (Functional) Outbound dispatch planning and execution SAP / WMS operation and data entry Transporter and logistics coordination E-way bill and dispatch documentation Shipment tracking and reporting Knowledge of warehouse & safety standards Essential Skills required in Candidate (Behavioural Skills) Strong communication and coordination Attention to detail and accuracy Time management and accountability Problem-solving and decision-making Teamwork and adaptability Result-oriented and proactive attitude Role & responsibilities Preferred candidate profile
To ensure smooth and timely execution of primary outbound operations, including dispatch planning, documentation, and coordination with transporters and warehouse teams. The role focuses on accurate shipment processing, on-time delivery, and compliance with all logistics and documentation standards. Key Responsibilities Deliverables/outcomes 1. Manage primary outbound operations including dispatch planning, vehicle allocation, and loading supervision. 100% on-time dispatch performance against schedule. 2. Coordinate with transporters, warehouse, and planning teams to ensure timely dispatch of materials. Zero documentation errors in outbound shipments. 3. Prepare and verify dispatch documents (invoice, e-way bill, LR, delivery challan, etc.). Improved vehicle utilization and reduced turnaround time. 4. Monitor shipment tracking and ensure on-time delivery to depots, distributors, or customers. Accurate SAP/WMS updates and record maintenance. 5. Maintain accurate records in SAP/WMS and ensure documentation compliance. Analyze daily dispatch performance and report deviations or delays. Zero damage or transit issues through proper handling and supervision. 6. Ensure adherence to safety, packaging, and quality standards during dispatch. High coordination efficiency with transporters and internal teams. Essential Skills required in Candidate (Functional) Outbound dispatch planning & coordination SAP / WMS operation & documentation Transporter and logistics coordination Shipment tracking & reporting Knowledge of e-way bills and delivery documentation Compliance with dispatch and safety standards Essential Skills required in Candidate (Behavioural Skills) Strong communication & coordination Attention to detail & accuracy Problem-solving & decision-making Time management & accountability Teamwork and adaptability Result-oriented approach Role & responsibilities Preferred candidate profile
Job Title: ISO Tank Container Repair & Testing Technician Location: [Kandla] Years of experience: - minimum 5 years of experience. Job Summary: The ISO Tank Container Repair & Testing Technician is responsible for inspecting, repairing, testing, and maintaining ISO tank containers in accordance with international standards and company procedures. This role ensures that all containers are safe, compliant, and ready for use in transporting hazardous and non-hazardous liquids. Key Responsibilities: Inspection & Diagnosis: Conduct visual and detailed inspections of ISO tanks, including shell, frame, valves, gaskets, and insulation. Identify wear, corrosion, damage, or defects requiring repair or replacement. Document findings and complete inspection reports. Repairs: Perform mechanical repairs including welding, grinding, and metal fabrication. Replace or repair damaged components such as manlids, valves, gaskets, steam coils, and safety fittings. Ensure proper alignment and functionality of fittings and accessories. Testing: Perform periodic testing including: Hydraulic (pressure) testing Pneumatic leak testing Steam and heat coil testing Vacuum and insulation performance checks Ensure testing complies with applicable regulations (e.g., IMDG, ADR, CSC, ASME, ISO, and local laws). Maintenance & Cleaning: Coordinate or perform tank cleaning (internal/external) as part of repair or testing. Conduct preventive maintenance procedures to avoid unnecessary breakdowns. Compliance & Safety: Ensure all repair and testing work adheres to ISO standards, industry regulations, and customer requirements. Maintain detailed records of repairs, tests, and certifications. Follow strict safety procedures, including PPE usage and confined space entry protocols. Qualifications: High school diploma or technical trade certificate required. 2+ years of experience in tank container maintenance, pressure vessel repair, or related field. Certification in welding (TIG/MIG) is an advantage. Familiarity with ISO tank standards and codes (e.g., ISO 1496, IMDG, CSC). Ability to read technical drawings, manuals, and test procedures. Basic computer skills for record-keeping and reporting. Skills: Strong mechanical and technical aptitude. Knowledge of pressure testing procedures and safety regulations. Ability to work independently and as part of a team. Attention to detail and strong problem-solving skills. Comfortable working in physically demanding and sometimes hazardous environments. Working Conditions: Work is performed in a workshop, depot, or field environment. Exposure to chemicals, high-pressure equipment, noise, and confined spaces. May require working overtime, weekends, or on-call depending on operational needs. Role & responsibilities Preferred candidate profile
Job Purpose To oversee and manage end-to-end warehouse operations, ensuring efficient inbound, storage, inventory, and outbound processes with focus on accuracy, safety, and timely dispatch. Key Responsibilities Deliverables/outcomes Oversee end-to-end warehouse operations including inbound, storage, inventory control, and outbound dispatch. On-time inbound and outbound performance as per service level targets. 2. Ensure on-time receipt and delivery of goods with zero damage and minimal turnaround time. High customer satisfaction via timely, accurate, and damage-free dispatches. 3. Manage and monitor inventory accuracy, cycle counts, and stock reconciliation. >99% inventory accuracy through effective stock management and audits. 4. Coordinate with transport, procurement, and planning teams for smooth material flow. Improved team productivity through training, supervision, and performance monitoring. 5. Implement 5S, safety, and housekeeping standards across the warehouse. Maintain accurate records in SAP/WMS and ensure compliance with audit and statutory norms. Zero safety incidents and adherence to warehouse EHS standards 6. Drive continuous improvement initiatives for cost, speed, and service enhancement. Optimized operational cost through manpower, space, and process efficiency. Essential Skills required in Candidate (Functional) Strong knowledge of inbound, outbound, and inventory systems (WMS/SAP/ERP). Hands-on with MS Excel and operational reporting Essential Skills required in Candidate (Behavioural Skills) Excellent leadership, communication, and analytical skills. Problem-solving and analytical thinking, Decision-making under pressure. Accountability and result orientation, Discipline and time management, Adaptability to dynamic operations, Focus on continuous improvement. Role & responsibilities Preferred candidate profile
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