GET- Post Sales

Job Title: GET - Post Sales
Job Description: As a Graduate Engineer Trainee in the Post Sales department, you will be responsible for providing exceptional support to our customers after they have made a purchase. Your main duties will include overseeing the implementation of our products, ensuring customer satisfaction, and addressing any issues that may arise post-purchase. You will work closely with our sales, technical support, and product teams to facilitate a smooth experience for our clients. Key Responsibilities: - Assist in the onboarding process for new customers, ensuring a smooth transition from sales to post-sales support. - Address customer inquiries and resolve issues related to product functionality and performance. - Collaborate with technical support teams to troubleshoot and resolve technical problems. - Conduct regular follow-up with customers to assess satisfaction and gather feedback. - Prepare reports on customer interactions and product performance to share with the relevant teams. - Participate in product training sessions and support documentation to enhance customer knowledge and understanding. - Contribute to continuous improvement initiatives based on customer feedback and industry best practices. Skills and Tools Required: - Strong customer service and communication skills, both verbal and written. - Analytical and problem-solving abilities to troubleshoot issues effectively. - Familiarity with CRM software and ticketing systems for tracking customer interactions. - Basic understanding of the technical aspects of products/services offered. - Ability to work collaboratively in a team environment and interact with various departments. - Time management skills to handle multiple tasks and prioritize effectively. - Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) for reporting and documentation. Ideal Candidate: The ideal candidate will be a recent graduate with a degree in engineering, business, or a related field. A willingness to learn, a passion for customer service, and the ability to adapt to a fast-paced environment will make you a strong fit for this role.

About the Role:
In the GET - Post Sales position, you will play a crucial role in ensuring customer satisfaction and retention after the initial sale. You will be responsible for managing client relationships and addressing any inquiries or issues that arise post-purchase. This role requires a proactive approach to maintain communication with clients and help them maximize the value of our products or services. About the Team: You will be part of a dynamic post-sales team that is dedicated to providing exemplary service to our customers. The team collaborates closely with various departments, including sales, technical support, and product development, to ensure that client needs are met efficiently. The team culture emphasizes continuous improvement, knowledge sharing, and collective problem-solving. You are Responsible for: - Building and nurturing long-term relationships with clients to enhance their overall experience. - Addressing customer inquiries and resolving any issues related to product usage or service delivery. - Collaborating with internal teams to ensure client feedback is communicated and addressed effectively. - Monitoring client engagement and satisfaction levels to identify areas for improvement. - Conducting training sessions for clients to help them utilize products more effectively. To succeed in this role – you should have the following: - Strong communication and interpersonal skills to interact with clients effectively. - A background in customer service or post-sales support, preferably in a related industry. - Ability to troubleshoot issues and provide solutions in a timely manner. - Organizational skills to manage multiple client accounts and requests efficiently. - A proactive attitude towards enhancing the customer experience and fostering client loyalty.