Customer Relations Specialist

As a Customer Relations Specialist at Forehedge Marketing, located in Navi Mumbai, your role will involve handling day-to-day tasks focused on resolving customer inquiries, maintaining customer satisfaction, and ensuring customer retention. Your responsibilities will include providing exceptional customer support and service by effectively communicating with customers and promptly addressing their needs. Key Responsibilities: - Resolve customer inquiries and issues in a timely manner - Maintain high levels of customer satisfaction - Ensure customer retention through proactive engagement - Provide excellent customer support through effective communication - Address customer needs promptly and accurately Qualifications: - Proficiency in Customer Retention and Customer Satisfaction - Strong Communication skills - Experience in Customer Support and Customer Service - Excellent interpersonal and problem-solving skills - Ability to efficiently manage multiple tasks - Bachelor's degree or equivalent experience in Customer Relations, Business Administration, or a related field - Experience in a marketing or related industry is a plus,