Responding to customer inquiries and resolving problems in a professional and timely manner Assisting customers with product information, ordering, billing, and account inquiries Providing technical support for products. Ensuring customer satisfaction and maintaining a high level of customer service Recording and maintaining accurate customer records and information Collaborating with other departments to resolve customer issues Identifying and escalating complex issues to the appropriate teams Keeping up-to-date with product knowledge and industry trends Contributing to the improvement of customer support processes and procedures Knowledge of Hindi speaking is an added advantage.
Roles & Responsibilities 1. Sales & Revenue Generation: This involves strategies and activities aimed at driving sales and increasing a company's income It includes identifying potential customers, understanding their needs, and persuading them to purchase products or services 2. Customer Relationship Management (CRM): CRM focuses on building and maintaining strong relationships with customers to enhance loyalty and retention 3. Product Knowledge: This refers to having a deep understanding of the products or services a company offers It includes features, benefits, uses, and potential drawbacks 4. Visual Merchandising: Visual merchandising is the strategic presentation of products in retail spaces to attract and engage customers This includes store layout, displays, signage, lighting, and product placement 5. Sales Reporting: Sales reporting involves tracking, analyzing, and presenting sales data to assess performance This includes metrics like sales volume, conversion rates, revenue trends, and customer acquisition costs, end to end billing 6. Co-ordination for Exhibitions & Events: Taking ownership and achieving sales target & Branding in occurring exhibitions and events
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