Responding to customer inquiries and resolving problems in a professional and timely manner Assisting customers with product information, ordering, billing, and account inquiries Providing technical support for products. Ensuring customer satisfaction and maintaining a high level of customer service Recording and maintaining accurate customer records and information Collaborating with other departments to resolve customer issues Identifying and escalating complex issues to the appropriate teams Keeping up-to-date with product knowledge and industry trends Contributing to the improvement of customer support processes and procedures Knowledge of Hindi speaking is an added advantage.
Roles & Responsibilities 1. Sales & Revenue Generation: This involves strategies and activities aimed at driving sales and increasing a company's income It includes identifying potential customers, understanding their needs, and persuading them to purchase products or services 2. Customer Relationship Management (CRM): CRM focuses on building and maintaining strong relationships with customers to enhance loyalty and retention 3. Product Knowledge: This refers to having a deep understanding of the products or services a company offers It includes features, benefits, uses, and potential drawbacks 4. Visual Merchandising: Visual merchandising is the strategic presentation of products in retail spaces to attract and engage customers This includes store layout, displays, signage, lighting, and product placement 5. Sales Reporting: Sales reporting involves tracking, analyzing, and presenting sales data to assess performance This includes metrics like sales volume, conversion rates, revenue trends, and customer acquisition costs, end to end billing 6. Co-ordination for Exhibitions & Events: Taking ownership and achieving sales target & Branding in occurring exhibitions and events
Supervise and support sales staff, providing training and development as needed. Ensure excellent customer service standards are met consistently. Manage daily operations including opening and closing procedures. Oversee store presentation and merchandise displays. Maintain accurate inventory records and perform regular stock audits. Address customer inquiries and resolve any issues promptly. Collaborate with the sales team to achieve sales targets and KPIs. Ensure compliance with company policies and procedures. Qualifications Previous experience as Floor manager with jewellery industry Strong leadership and team management skills. Proven ability to drive sales and achieve targets. Excellent communication and interpersonal skills. High attention to detail and organizational skills. Ability to work flexible hours, including weekends and holidays. Understanding of inventory management and retail operations. Skills Leadership Customer Service Sales Management Inventory Control Merchandising Conflict Resolution Staff Training Retail Software
Job description Finance Controller- NAC JEWELLERY Financial Reporting & Compliance Preparation of monthly, quarterly and annual financial statements as per applicable laws and applicable accounting standards. Ensure accurate accounting and recording of gold, diamond, and stone inventory, considering karat, weight, wastage, and valuation. Coordinate with statutory, internal, and tax auditors for audits and compliance checks. Maintain Books of Accounts in compliance with MCA regulations, and GST norms, especially for bullion and jewellery trade Automation possibilities in the accounting function Monthly P&L review with the directors Revenue Controlling and growth Store-wise performance accounting and management Budgeting, Forecasting & MIS Lead annual budgeting and seasonal demand forecasting (festive, wedding seasons, etc.). Monitor actuals vs budgeted sales, margins, and overheads. Prepare MIS reports including: Sales vs margin (item-wise / branch-wise), Inventory turnover ratio, Working capital analysis, materials costing, payroll, and compliance. Cash Flow & Treasury Management Maintain relationships with banks for - Overdrafts, CC limits, or term loans. Negotiate terms and monitor interest, stock statements, and drawing power calculations. Prepare documents for loan renewal and compliance with bank covenants. Manage bank loan facilities with scheduled repayments and interest tracking. Oversee daily cash flows, high-value customer advances, and gold purchase payments. Ensure optimum working capital utilisation, especially in managing stock and vendor payments. Receivables management Inventory Accounting & Valuation Oversee inventory accounting (karat-wise, purity-wise, and category-wise). Ensure accurate valuation of finished goods, bullion, and raw gold. Reconcile physical inventory with books during stock audits and surprise checks. Coordinate verification with operations for barcoding, loss tracking, and hallmark verification Taxation & Regulatory Compliance Preparation of a compliance framework for the company Adherence and monitoring of the compliance universe Submission of the compliance report to the Directors of the company Internal Controls & SOPs Design and enforce SOPs for purchases, sales, and vendor payments, employee payments, etc. Update the SOPs from time to time Team Management Lead the accounts, taxation, and MIS team across HO and branches. Ensure timely closure of books, branch reporting, and inter-branch reconciliations. Conduct regular training on tax updates, accounting system usage and compliance. Industry Retail Luxury Goods and Jewelry Employment Type Full-time
Role & responsibilities Assistance Floor manager Preferred candidate profile Supervise and support sales staff, providing training and development as needed. Ensure excellent customer service standards are met consistently. Manage daily store operations, including opening and closing procedures. Oversee store presentation and merchandise displays to maintain brand standards. Maintain accurate inventory records and conduct regular stock audits. Address customer inquiries and resolve issues promptly and professionally. Collaborate with the sales team to achieve sales targets and KPIs. Ensure compliance with company policies, procedures, and safety regulations.
1.Sales & Business Growth: Drive overall showroom sales by implementing strategies and monitoring targets. Achieve monthly, quarterly, and annual revenue goals. Identify growth opportunities and implement promotional activities. 2.Customer Experience & Relationship Management: Ensure a premium customer experience through consistent service excellence. Build and sustain long-term relationships with key clients and VIPs. Manage customer escalations and ensure quick resolutions. 3.Team Leadership & Development: Lead, mentor, and motivate the showroom staff. Conduct training sessions on product knowledge, sales techniques, and service excellence. Foster a high-performance culture and monitor team productivity. 4.Visual Merchandising & Brand Presentation Oversee showroom aesthetics and ensure alignment with brand guidelines. Collaborate with the visual merchandising team for attractive product displays. Ensure the store environment is clean, organized, and appealing. 5.Inventory & Operational Management Oversee inventory levels, stock movement, and shrinkage control. Ensure accurate stock display and compliance with handling procedures. Collaborate with the backend for smooth supply chain management. 6.Financial & Sales Reporting Track daily, weekly, and monthly sales performance. Analyze sales data, identify trends, and create action plans. Managing Billing Process Overall. Prepare reports for senior management. 7.Marketing, Exhibitions & Events Coordination Support marketing campaigns, events, and exhibitions. Ensure showroom-level branding and promotional activities are effectively executed. Monitor ROI of events and marketing initiatives. 8.Compliance & Systems Adherence Ensure adherence to company SOPs, policies, and operational systems. Maintain audit-ready documentation for sales, billing, and inventory.
Role & responsibilities Responding to customer inquiries and resolving problems in a professional and timely manner Assisting customers with product information, ordering, billing, and account inquiries Providing technical support for products Ensuring customer satisfaction and maintaining a high level of customer service Knowledge of Telugu speaking is mandatory Preferred candidate profile Recording and maintaining accurate customer records and information Collaborating with other departments to resolve customer issues Identifying and escalating complex issues to the appropriate teams Keeping up-to-date with product knowledge and industry trends Contributing to the improvement of customer support processes and procedures
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