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Neuraleap Technology Group
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Customer Relationship Manager

Customer Relationship Manager

Neuraleap Technology Group

3 years

3 - 4 Lacs

india

Posted:16 hours ago| Platform:

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Skills Required

technology saas ai design data extract software drive retention portfolio onboarding crm analytics metrics risk support resolve enablement training management salesforce hubspot sql excel communication ml tooling learning certifications leadership

Work Mode

Remote

Job Type

Full Time

Job Description

About The Opportunity

A high-growth technology company operating in the Enterprise SaaS & AI-enabled solutions sector, delivering cloud-native products and services to B2B customers across India and global markets. We design customer-centric workflows and data-driven experiences that help organizations adopt and extract measurable value from complex software platforms.We are hiring a remote Customer Success professional based in India to own customer relationships, drive retention and expansion, and serve as the primary advocate for customers throughout their lifecycle.Primary Title

Customer Success Manager (Customer Relationship Manager)

— Remote, IndiaRole & Responsibilities

Own end-to-end customer lifecycle for a portfolio of mid-market to enterprise accounts: onboarding, adoption, renewal, and expansion to maximize lifetime value.
Act as the primary customer advocate and trusted advisor—understand business outcomes, map product value to customer KPIs, and deliver ROI-focused success plans.
Drive retention and expansion: manage renewals, identify upsell/cross-sell opportunities, and coordinate proposals with Sales & Product teams to hit quarterly targets.
Monitor customer health via CRM and analytics—track CSAT/NPS, usage metrics, churn risk, and implement mitigating playbooks to improve stickiness.
Collaborate cross-functionally with Product, Support, and Implementation teams to resolve escalations, prioritize feature requests, and improve onboarding flows.
Create scalable customer enablement assets (playbooks, training modules, FAQs) and run regular business reviews to strengthen long-term relationships.

Skills & Qualifications

Must-Have

3+ years in Customer Success, Account Management, or Client Relationship roles—ideally within SaaS or B2B technology.
Proven track record in driving renewals, reducing churn, and achieving expansion targets for assigned accounts.
Experience with CRM platforms (Salesforce, HubSpot, Zoho) and ability to use analytics to drive decisions (SQL, Excel, or BI tools a plus).
Excellent consultative communication skills—capable of engaging stakeholders from C-level to operational teams.

Preferred

Experience with AI/ML or analytics products and understanding of technical onboarding requirements.
Familiarity with customer success tooling (Gainsight,ChurnZero) and remote enablement practices.
Exposure to international customers and multi-timezone collaboration.

Benefits & Culture Highlights

Fully remote role with flexible hours and a performance-driven incentives program (renewal & expansion bonuses).
Learning-first culture—budget for certifications, online training, and cross-functional mentorship.
Small, fast-moving teams with clear ownership, measurable impact, and opportunities for career growth into Customer Success leadership or GTM roles.

To apply: highlight key wins in retention/expansion, relevant SaaS account sizes managed, and examples of how you used data to reduce churn or increase customer lifetime value.
Skills: customer,crm,data

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Customer Relationship Manager