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Nibav Lifts
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Customer Relationship Manager

Customer Relationship Manager

1 - 5 years

|

3 - 5 Lacs

Posted:20 hours ago| Platform:

Apply

Skills Required

customer service collection management customer relationship customer support customer life cycle management voice process customer handling international voice process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Building and maintaining relationships with clients and key personnel
Contact clients via calls, emails, or meetings to ensure they are satisfied with purchased products/services
Escalating and resolving areas of concern as raised by clients
Conducting business reviews to ensure clients are satisfied with their products and services
Alerting the sales team regarding opportunities for further sales within key clients
Liaising with internal departments to ensure client needs are fulfilled effectively
Understanding key customer individual needs and addressing those
Follow-up with clients for an annual maintenance contract
Payment collections as per schedule

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Elevator and Lift Manufacturing

N/A

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