Customer Relationship Manager

Job Title

Department

About Casagrand

Casagrand is a leading real estate enterprise committed to building aspirations and delivering value. With over 20 years of excellence, we are known for delivering high-quality residential and commercial spaces that redefine customer satisfaction. Our CRM team plays a pivotal role in ensuring post-sales service excellence and fostering long-term customer trust.

Key Responsibilities

Customer Handling

• Be the primary point of contact for customers post-booking until handover.
• Ensure a seamless customer journey by addressing queries, resolving issues, and offering timely updates.
• Coordinate welcome calls, site visits, and customer meets as part of relationship building.

Documentation & Handover

• Manage the execution of all customer-related documents: Agreements, Addendums, Allotment Letters, etc.
• Coordinate with Legal and Documentation teams to ensure timely registrations and handovers.

Coordination with Internal Teams

• Liaise with Projects, Sales, Legal, and Finance teams to resolve customer concerns efficiently.
• Coordinate for project updates, construction milestones, and possession timelines.
  

Customer Escalations & Service

• Handle customer escalations tactfully and ensure closure with utmost satisfaction.
• Work towards building loyalty through timely communication and proactive solutions.
  

CRM Systems & MIS

• Maintain accurate customer records in CRM tools/software.
• Generate regular MIS reports on customer interactions, escalations, feedback, and closures.
  

Feedback & Continuous Improvement

• Collect feedback during and after project handover.
• Suggest process improvements based on customer insights.
  

Key Skills & Attributes

• Strong communication and interpersonal skills
• Customer-centric approach with a problem-solving mindset
• Time management and multi-tasking ability
• Familiarity with CRM tools and real estate documentation
• High sense of accountability and ownership
  

Educational Qualification

• Graduate/Postgraduate in any discipline
• MBA in Marketing or Customer Relations preferred
  

Experience

• 2 to 6 years of experience in CRM, preferably in the

  real estate industry

• Prior exposure to

  residential or commercial property handovers

  , documentation, and customer engagement is highly desirable

Why Join Casagrand CRM Team?

• Be part of a dynamic and respected brand in South India
• Opportunity to work on large-scale, premium real estate projects
• Fast-track career growth and exposure to customer excellence practices