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Iserveu
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Customer Relationship Manager

Customer Relationship Manager

Iserveu

1 - 6 years

3 - 6 Lacs

bengaluru

Posted:9 hours ago| Platform:

Apply

Skills Required

relationship management excel finance relationship building banking manager technology infrastructure customer support customer relationship data entry

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a proactive and customer-focusedCustomer Relationship Manager to join our team in Bangalore. The ideal candidatewill serve as the primary point of contact for our partner banks, ensuringsmooth communication and resolution of any issues or concerns they may face.
Key Responsibilities:

Act as a liaison between thecompany and partner banks.

Address and resolve queries,issues, or concerns raised by bank representatives promptly and effectively.

Build and maintain strong,long-term relationships with key stakeholders.

Maintain accurate documentationand reports of customer interactions.

Coordinate with internal teamsto ensure timely resolution of issues.

Escalate unresolved issues tothe appropriate departments as necessary.

Share feedback and suggestimprovements to internal processes based on client inputs.

Requirements

Essential Skills:

Excellent communication skillsin English, Hindi and Kannada (both verbal and written).

Working knowledge of MicrosoftExcel (basic data entry, filters, formatting, etc.).

Strong interpersonal andrelationship-building skills.

Problem-solving attitude andthe ability to remain calm under pressure.

Willingness to learn and adaptin a fast-paced environment.

Preferred Profile:

Minimum 1 year of experience ina customer-facing or relationship management role.

Previous experience in banking,fintech, or customer support is a plus.

If you are enthusiastic about buildingmeaningful relationships

and want to be part of a growing team, wed love tohear from you!

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Customer Relationship Manager