Customer Relationship Manager

About the Role:

We’re looking for a Client Relationship Manager (CRM) who can turn conversations into experiences and clients into fans.
At ZGP, you’ll be the bridge between creativity and client satisfaction — ensuring every couple’s journey with us is smooth, personal, and memorable.

Key Responsibilities:

• Be the primary point of contact for clients post-booking — from project updates to final deliveries.
• Coordinate with internal teams (design, editing, printing, and dispatch) to ensure timely execution.
• Track production timelines for all deliverables — edited photos, videos, albums, and printed materials.
• Handle client feedback and ensure complete satisfaction through prompt resolution and updates.
• Maintain clear and professional communication at all times via calls, WhatsApp, and email.
• Keep project trackers, reports, and CRM systems updated daily.
• Collaborate with teams to manage approvals, revisions, and album design finalizations.
• Ensure every delivery reflects ZGP’s premium quality standards and brand promise.

Required Candidate Profile:

• Experience: 1–5 years in client handling / coordination / CRM roles (media, photography, or event industry preferred).
• Strong communication skills — English + Tamil (Kannada/Telugu is a plus).
• Excellent follow-up, documentation, and multitasking abilities.
• Proficiency in Google Sheets / Excel for tracking and reporting.
• A positive attitude with a knack for managing deadlines and happy clients!

What You’ll Love About Working at ZGP:

• Be part of one of India’s leading premium wedding photography brands.
• Work with passionate, creative, and young professionals.
• A vibrant environment where every project is unique.
• Opportunities to learn, grow, and build long-term client relationships.

Perks & Benefits:

• Attractive salary with performance-based incentives.
• Paid leaves & mobile reimbursement.
• Team outings, events, and festival celebrations.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Paid sick time
• Paid time off

Work Location: In person