AI-powered enterprise software and B2B SaaS technology — delivering customer-facing solutions that drive adoption, retention and revenue growth across enterprise accounts. This role is on-site in India and sits at the intersection of account management, post-sales customer success, and product adoption.

About The Opportunity

We are hiring an experienced Customer Relationship / Success leader to own lifecycle outcomes for strategic customers. You will be the primary customer advocate — driving onboarding, adoption, renewals, expansion, and long-term satisfaction while partnering closely with Sales, Product, and Engineering teams to remove blockers and create value.Role & Responsibilities

Own a portfolio of enterprise and mid-market accounts as the single point of contact for relationship management and post-sales success.
Drive onboarding and product adoption plans: create playbooks, deliver training, and run milestone-based rollout programs that accelerate time-to-value.
Manage renewal and expansion motions — identify upsell/cross-sell opportunities, build business cases, and collaborate with Sales to close expansion deals.
Monitor customer health using quantitative and qualitative signals; proactively address churn risks with remediation plans and executive escalation when needed.
Coordinate cross-functional resolution of technical issues with Product and Engineering, and translate customer feedback into prioritized product improvements.
Design and maintain reporting dashboards, SLA tracking, and playbooks to standardize processes and scale customer success best practices.

Skills & Qualifications

Must-Have (skills & tools)

Salesforce
HubSpot
Zoho CRM
Account management
Customer onboarding
Renewal management

Preferred (skills & Tools)

Power BI
SQL
Product-led growth experience

Qualifications

Bachelor's degree in Business, Engineering, IT or related field preferred.
Proven track record in customer success, account management, or relationship management within SaaS or enterprise software environments.
Strong stakeholder management with experience working across Sales, Product, and Engineering teams.

Benefits & Culture Highlights

On-site, collaborative environment with direct customer engagement and rapid impact opportunities.
Career growth through cross-functional exposure — product, sales and technical leadership mentorship.
Competitive compensation and performance-linked incentives tied to retention and expansion metrics.

Skills: salesforce,skills,inbound marketing,crm software,outbound calling,customer support,management,customer relationship management (crm),sales,lead generation,customer,customer follow-up,cold calling,hubspot,inbound lead generation,zoho crm,communication skills

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Customer Relationship Manager