Customer Relationship Management Executive

About the Role

CRM Executive

Key Responsibilities

• CRM System Management:

  Serve as the primary user and administrator for the company’s CRM platform (e.g., Salesforce, HubSpot, Zoho). Ensure data accuracy, clean-up, and consistency across all records.

• Data Analysis & Reporting:

  Generate regular and ad-hoc reports on key CRM metrics (customer churn, retention rates, engagement, sales pipeline status) to provide actionable insights to management.

• Process Optimization:

  Identify and implement improvements to current CRM workflows and processes to enhance efficiency for sales, marketing, and customer service teams.

• User Support & Training:

  Provide training and support to new and existing team members on effective CRM usage, standardizing data entry practices.

• Campaign Support:

  Assist the marketing team in segmenting customer lists for targeted email campaigns and tracking the performance of these campaigns within the CRM.

What We're Looking For

• Experience:

  1 to 2 years

  of direct working experience with a major CRM platform (e.g., Salesforce, Zoho, Microsoft Dynamics).

• Education:

  Bachelor’s degree in Business Administration, Marketing, IT, or a related field preferred.

• Skills:

  Strong analytical abilities, excellent communication (written and verbal), and a high level of proficiency in Microsoft Excel/Google Sheets.

• Mindset:

  Highly organized, detail-oriented, and a problem-solver who can handle data sets and technical challenges.

Why Join Us?

• Opportunity to be the

  central pillar

  for customer data and business intelligence.
• Work in a fast-paced environment with a focus on professional growth.
• Competitive salary and benefits package.

How to Apply

Interested candidates with 1-2 years of relevant experience, please submit your resume:

• Email:

  saisrinivas@vishalprojects.com

• WhatsApp ONLY:

  7993350081 (Do not call)