Customer Relationship Management Executive

Company Description

SALT Attire is a leading women’s wear brand specializing in formal, business casual, and semi-formal clothing tailored for functionality and style. We offer a thoughtfully curated range of pants, shirts, dresses, skirts, and tops, carefully designed for all-day comfort and practicality. With a commitment to using high-quality, skin-friendly fabrics, our garments undergo rigorous testing to ensure impeccable fit and finish. Our vision is to empower women to feel confident and independent, catering to their everyday needs while they focus on achieving their goals.

Role Description

This is a full-time, remote role for a Customer Relationship Management Executive. The individual will be responsible for building and maintaining strong customer relationships, ensuring a seamless customer experience. Key responsibilities include addressing customer inquiries, implementing strategies to boost customer retention, analyzing customer feedback, and working closely with sales and marketing teams to meet business goals. The role requires excellent communication and analytical skills to enhance customer satisfaction and drive loyalty.

Qualifications

• Strong communication skills to provide excellent customer interaction and support
• Proficiency in customer experience and retention strategies
• Respond to customer queries via email, chat and call
• Analytical skills to interpret customer feedback and business data effectively
• Basic sales knowledge to identify opportunities and contribute to increased engagement
• Ability to work collaboratively in a remote setting and independently tackle challenges
• Prior experience in customer relationship management or similar roles is preferred
• Bachelor’s degree in Business, Marketing, Communications, or any related field