Executive CRM/Executive Facilities/Tele Caller

Role & responsibilities

1. Collections & Payments

• Follow up with customers for payments as per schedule
• Send reminders and track pending dues
• Coordinate with the accounts team for receipts and updates

2. Booking & Documents

• Manage booking forms and ensure all documents are complete
• Verify customer documents (KYC, IDs, etc.)
• Coordinate with internal teams for agreement and paperwork

3. Project Updates

• Share regular project progress with customers
• Coordinate with the site team for accurate updates
• Send updates via email, WhatsApp, or calls

4. Customer Service

• Help customers with queries or post-booking requests
• Resolve issues by coordinating with relevant departments
• Track and follow up on service requests

5. Data Management

• Keep customer records up to date in the CRM system
• Maintain accurate information on bookings and payments
• Generate reports as needed

Roles & Responsibilities for Executive Facilities

• Coordinates the maintenance of facilities, buildings, and equipment, as appropriate, to ensure optimum functionality; identifies, assesses, negotiates as necessary, and resolves building maintenance and usage problems.
• Assist in the upkeep and preventative maintenance of assigned facilities; assist in coordinating custodial and maintenance functions.
• Assume full responsibility for management of soft services against contracted scope of works.
• Coordination of site events (Festivals and Special events needs)
• Day to day supervision
• Development of a soft services improvement plan for each service. Assist in maintaining building security; report security problems to appropriate authority.
• Oversee day to day running of Site Soft Services in respect of scheduling, Cleaning, consumables Procurement & Housekeeping.
• Client and customer retention and satisfaction
• Prepares scheduled and periodic reports of facility usage, maintenance, and condition.
• Maintains and orders equipment and supplies for facility operations.

Key Responsibilities of Tele Caller

• Make outbound calls to leads generated through referrals, and other sources.
• Clearly explain project features, benefits, pricing, and location advantages.
• Handle inquiries and objections professionally in

  Telugu, Hindi, and English

  .
• Coordinate with the sales team for follow-ups and site visit scheduling.
• Ensure a positive customer experience during telephonic interactions

Preferred candidate profile

equired Skills & Qualifications:

• Excellent verbal communication skills in English; knowledge of Hindi/Telugu is an added advantage.
• Strong interpersonal skills with the ability to build rapport quickly.
• A confident, courteous, and customer-first approach.
• Prior experience in real estate, telecalling is preferred.
• Fresh graduates with strong communication skills are also encouraged to apply.
• Basic computer proficiency and familiarity with CRM tools is a plus.